Shortly after we moved into our new home in the middle of a cold snap, I inadvertently shorted out…read morea fuse in our furnace. I don't recall why I was even messing with it, but we grabbed the first listing that came up and called them. It was Saturday night around 11. The technician called us from the road and suggested that it might be that blown fuse, but I don't really know anything about HVAC machinery and told him to come on out. It probably took him longer to walk from his truck to our front door than it did to diagnose and fix the problem - blown fuse!! At any rate he was a pleasant fellow - just wish I could recall his name - and we've had zero problems with the furnace ever since.

charged me $450 labor for a job that he play for said would take three hours and it took them less…read morethan 40 minutes. Also overcharged us double for the part.. do not use!!!

Response time was awesome, communication was great, repair done and up and running in no time! All…read moreat a reasonable price, too. Will definitely use in the future for upcoming projects.

Brooks Electric was local and highly responsive. I had a electrical issue on the main part of my…read morehouse, that they were willing to make time into their schedule for next day repair. Very professional and even walked me through how they fixed it, in case the issue occurred again. I was even given cell phone numbers for direct calling. It was like hiring my friendly neighbor! 10 out of 10 recommend!

Three Mondays ago, I discovered a sewage backup in my partially finished basement. I called…read moreShrewsbury Plumbing & Heating and reached them right at the end of the day. A crew responded and cleared the line by plunging the outside clean-out. They were on site for about 30 minutes, and the visit cost $180. I appreciated their quick response and the referral to a restoration company, which arrived within three hours to begin cleanup. Unfortunately, last Thursday night--after a week-long restoration process--the same problem occurred. The next morning, Shrewsbury Plumbing & Heating returned. They snaked the main drain and restored flow. I asked whether there would be a charge since this was the same issue occurring so soon after their first visit, and I was told to call Stan on Monday when he returned from vacation. That visit cost $279. This Tuesday, yet again, we experienced a sewage backup. I called and spoke with Stan, who informed me that the company does not guarantee sewage backup repairs. I asked why a camera inspection wasn't done during the first or second visit, and he explained that they first attempt less involved methods. In hindsight, the initial response amounted to short-term fixes that did not identify the root cause--while generating additional service charges. On this third visit, the crew worked hard and ultimately used a camera to discover a stick lodged in the main drain, which they removed. This visit cost $444. I understand that not every issue is obvious on the first attempt. However, when I call a professional for a problem I cannot resolve myself, I expect that the goal is to fully diagnose and eliminate the cause--not to take incremental steps that allow the condition to recur. I am a career firefighter, and when someone's house is on fire, we take extra measures to prevent a rekindle. That is part of delivering competent and responsible service. Given the nature of a main sewer line blockage and the costs involved per visit, camera inspection should be a standard early step--not a last resort after multiple failures. My criticism is not aimed at the technicians who came to my home; Steve and Nate, in particular, were professional and worked hard. My concern is with management decisions and the lack of clear procedures that prioritize resolving the issue correctly the first time. If a camera had been used during the first visit, this issue could likely have been resolved immediately--saving significant time, stress, and expense. I am writing this review to encourage a more customer-focused approach moving forward. The rating associated with this review reflects management practices, not the field crews who responded.

Cost over $140 to unclog a toilet, which took less than 5 minutes to do. Guy came in and bragged…read moreabout how much we could have saved getting a regular auger from Home Depot instead of a plunger. Ended up damaging the toilet as well. Came back once I called and claimed it was there before he got there. He would know, right?

George was VERY quick to respond. After a few texts, he was able to come the next day to address my…read moreissue. We had a clogged bathroom tub drain that another area plumber wanted to charge us $400 up front (service call and two of labor). George immediately diagnosed our problem and had the issue corrected in less than an hour for 25% of the cost from the other plumber. George was very personable and professional. I absolutely would recommend him and I will look to him first for any plumbing issues that we may have in the future. Thanks, George!

This contractor responded quickly, gave a great estimate and followed through with high quality…read morework. I would recommend him to anyone seeking a competent and professional plumber for home repair jobs.

Several weeks ago I called the plumber Czapp & Griffith after I noticed water dripping from my…read moregarage ceiling. The woman who answered the phone was so pleasant and was able to have a plumber out within an hour. He was very knowledgeable and was able to fix the problem immediately as well as several other issues I was having with 2 toilets. Another plumber came to assist him and he was also pleasant and knowledgeable. They said we would be mailed the bill. We had a figure in our mind of how much that bill would be and it was considerably lower than we anticipated. I now have a plumber I will call every time. I would highly recommend Czapp & Griffith for your plumbing needs. G Carroll

If I could score higher than a five, I would. I have been dealing with Paul for all of my…read moreplumbing, heating, air conditioning, and hot water heater needs for more than 20 years. Their service is prompt, courteous, and professional. During their last visit, Paul came out Sunday of Labor Day Weekend to assess our need for a new hot water heater. Two guys showed up Tuesday as scheduled, one was named Kurt, and were out in 90 minutes. They have a lot of experience and take pride in their work. I would recommend all of their services to everyone. Wes.

Matt is the best electrician I've come across. I hired him for two separate jobs. One was to run…read morepower to my garage heater and the other was to install my Tesla power charger. He was always ON TIME, cleaned up the job site, and answered all my questions. It's tough to find specialists like this who can actually get the work done, show up on time, and care about their customers. But Matt checked all the boxes. I plan on getting some hard scape work done in the future and will be calling on Matt to help us out with the electrical.

I would like to highly recommend Matt for any electrical services you might need. He was…read moreprofessional and willing to answer any to all questions with his knowledge. He eased my mind as I worried about the project. Matt came thru the solution to the problem and even checked with me a few days after the project had been completed. Sooo.. give him a call or send the referral!!

Larry has completed work on two of my properties. He is very professional and honest. He completed…read morethe work on both occasions in a timely and orderly fashion. Larry is a man of integrity and his work speaks for itself. In addition to the great work, he cleaned up after himself. I am very pleased with the level of professionalism and work completed. In the future, I will continue to use his services and refer him to anyone I know in need of an electrician.

From the owner: Electrical Service for over 30 years !read more

From the owner: Locally owned businesses serving your plumbing needs! We offer affordable prices with QUALITY work!…read moreWe take pride in making our customers happy and fixing their plumbing problems. We do free estimates and lower overtime rates than most companies when you have an emergency!