1. I had a very unpleasant gross and disgusting experience. While ordering carry out in the dining room. I watched the person preparing my food put the burgers in the microwave. While still wearing food preparation gloves, she pulled her cell phone out of her back pocket, texted someone, and then put it back--all without changing gloves. She then used the same gloves to handle the wrappers and my buns, pulling the dried out, shriveled meat from the microwave. This was very unsanitary and concerning. 2. My Baconator sandwich was dried out and shriveled, and it only had three pieces of bacon instead of the six it was supposed to have. I felt shortchanged by this. 3. Price compare the store Woodhaven store Baconator $8.49 / Brownstown store $5.89 same exact sandwich. Junior Bacon cheeseburger Woodhaven $2.85 / Brownstown $1.60. Woodhaven Wendy's you get less for more. Lost a regular customer to this location. read more

Wendy's - MY BACONATOR WITH THE BACON HIDING UNDER THE BUN. IMPOSTER!!! - Fast Food Near Me - Woodhaven, Michigan

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Nini just started two days ago. She was knowledgeable, extremely friendly. She's great and I'm coming back just for her.

Ordered two classic chicken sandwiches w/ extra tomato, extra lettuce and extra mayo. Got home and had two classic chickens w/ only light mayo and pickles. Called Wendy's and manager insisted that I got what I ordered. I explained the drive thru attendant rang up orders incorrectly. She wanted to argue and repeatedly say I was wrong. I just wanted a credit for next time because of error. She wanted to argue, which I would not engage in. Clearly Wendy's doesn't care about customer service. Avoid this place. Plenty of other better options in the area!!! read more

I expect a drive-thru to process a small order (2 sandwiches) in a relatively short period... this Wendy's cannot. I ordered using the app and waited 5 minutes before showing at the drive-thru; there was no line but so still had to wait in a mobile order spot. the time before, I waited 10 minutes before I asked someone walking out for my food. This time I waited 10 before getting food. The food was fine, but the wait is absurd read more

I thought Wendy's made fresh burgers obviously this location does not usually have a Burger there that seems like it's been sitting around for hours. It seems like it's just this location definitely would choose another location read more

dont, dont dont order from here. no napkins- no straws and forgot my extra burger. the drive through window lady had the yellowest teeth is was not good at all. very bad service. read more

Wendy's - Fast Food Near Me - Woodhaven, Michigan

Bought myself an Oreo brownie milkshake and it was half way full when I asked for a large, customer service was horrible they don't care what they throw in whatever is in the drink is what they give out get better works that actually care about there customers. read more

Slow service, rude workers. Order was wrong and had to ask for missing items. No straws given with drinks. Missing sauce with nuggets as well. read more

Wonderful service above and beyond staff and management great food and met every expectation

The Food was alright but they managed to mess up the order when we were the only one there. We came around a second time to say they messed up the order and they gave us the stuff we ordered back, but they managed to make another slip up, luckily it was just that they missed some of the ingredients, still tasted good though. Also, when we came around the second time it looked like the employees were mad at us, don't know what was happening in there at the time so it might have been something else, the food was pretty good though and I would recommend it if the service wasn't as bad as it was. read more

Stopped once again because of convenience. The service here is still sub par. We entered through the drive through this time and was greeted by a woman who seemed less then Happy to be taking our order. Everything seemed fine until I ordered a plain hamburger with not topping and asked to add lettuce. The employee asked if is a single or a Jr, I replied I need a plain hamburger with just lettuce on it. I was then informed lettuce comes on it. Drove up to pay and get our food and was greeted by employees (I think they were employees but inside because everyone was dress casual there.). Food was ready in a timely manner we quickly checked to see if everything is there. Finally got home to eat but found the hamburger has all kinds of condiments on it including mayo (have an allergy to an ingredient in mayo). You have one job and I know it is hard but it shouldn't be. Why is it so hard to get a completer order right from this place. This place sucks. Hate doing fast food because my expectations are set high for the food service but always disappointed . I would give this place zero stars if possible. read more

Raciest employees. Untrained, unprofessionals. They lack basic customer service skills. We were standing by the register to be helped for too long. They were not even busy. read more

Worst restaurant I've been in. It's filthy. Food is gross. It was noon and it was dried out like it was under the lights for hours. Haven't been to fast food in ten years. Not missing anything. Won't ever be back read more

Horrible customer service!!!!! Every single time I ask for no salt on my fries they put it or put extra salt. Y'all racist or what tf

Terrible customer service. I mean they really just don't care here. Every time we order there is something wrong or missing and we don't order any special setup, so it's hard to understand why it happens all the time. Also, don NOT order from their website for a pickup. It will schedule your order for the next day and the store is useless if you want to cancel. Wendy's corporate help line won't get you anywhere either. Tried to get a refund for food I NEVER RECEIVED and was still charged for. Now that Chik-fil-A is open I'll never go here again. Ever. read more

my initial order... -2 four piece nuggets with barbecue -2 crispy chickens with no mayo and add ketchup pickles onion -Large chili I received one four piece nugget with NO sauce and then the sandwiches just had lettuce and MAYO, exactly what I didnt ask for. Garbage employees as of late. read more

Wendy's - a hand holding a half eaten sandwich - Fast Food Near Me - Woodhaven, Michigan

Since when does Wendy's chili not have beef in it???? Ordered two large chili's. No beef at all! POOR. Cheap out on this. What else are you cheating out on. Don't go there!!! read more

Wendy's - Since when does Wendy's NOT have meat in its chili??? Bought two large chili's and no beef! POOR!!!! - Fast Food Near Me - Woodhaven, Michigan

I will not return because the drive thru cashier had no gloves or mask during this Covid 19 crisis. I asked her where her gloves and mask were (I was wearing mine)? She said they were supposed to get some but never did. Its been about a month since the stay at home order has been in effect. I decided to take my chances today as I'm very hungry. All the other fast food restaurants in the area are using masks and gloves. read more

I didn't even order anything special. A single meal with a pop. No meat on the single. Cold fries. This Wendy's sucks and the morons that work there should be fired. read more

Incompetent, rude, and unhygienic looking staff. They have no idea how to troubleshoot any issue whatsoever. I tried to use my rewards, they said it just "wasn't working" and there was nothing that could be done. I used all my points trying to show them that i wasn't trying to pull one over in them and they insisted they weren't going to honor that (which is the least they could do, seeing as i used 900 points on a 300 point burger). No offer to reconcile that at all and got an attitude when i explained to them i was not supposed to have to pay for it. Window employees looked genuinely dirty. Don't bother stopping there it's a waste of time and money read more

I've never had to wait in line for 2 sandwiches before with the line empty as hell. and right as I was pulling out I went to take a bite and the hot ass grease burnt my tongue. And the Sandwiches were messy and just thrown together read more

This Wendy's has been absolutely horrible during the last 3 of my visits here, each and everytime they've done something petty..I pulls up to the speaker and wait 15 minutes no one offered to take my order..so I had to drive up to the window and it's about 5 workers standing around ..they didn't feel like working or taking orders then had the nerve to have attitudes..idiots you're at work you're the ones that's in the wrong not the customers! If you bastards don't like working then don't come to work at all! This Wendy's needs a new staff period..every order they purposely messes up and on another review I seen that they put holes on the bottom of someone's frosty cup and it spilled all over their new car! It's some spiteful evil ass bastards that works at this location and I will not be back! I will be calling corporate cause this place needs to be shut down read more

Food was old and dry, specifically asked for no bacon on any of the sandwiches and ordered a double stack, they put bacon on the double stack. $50 for garbage. They knew they were messing up, didn't give me a receipt. read more

Staff sounds like they're on drugs and kept interrupting as we were trying to order. Messed up the order because of all of this and didn't give us a receipt. I've been going to this Wendy's for years. We will never return. read more

Well when I actually get the right sandwich it's made correctly but multiple times now I have had the right meal rung up but get the wrong thing. So sad this location use to be so good but they started getting bad even before Covid. read more

Customer Service wasn't good, employees did not seem to like us, and we ordered chicken nuggets and ended up with the wrong order. We probably won't be coming back. read more

Terrible service- usually I avoid this store because of the bad service and snotty female employees -made the mistake of going there for a simple order (one item) and they couldn't get it right- when i went back the situation only got worse. NEVER AGAIN read more

Nice Wendy's. I will choose this one over the Telegraph rd in Taylor any day. Clean, friendly and fast service. Plus the greatest drink machines ever. The tv's with news running is nice for crazy days when I haven't had a break. The new remodel looks fantastic. read more

Food was cold and chewy and my medium fry was half full. Will not be returning to this location ever again. read more

Wendy's - french fries and a drink on a table - Fast Food Near Me - Woodhaven, Michigan

Placing order and after each item the drive through lady kept asking is that all (no we weren't taking our time by ordering slow) paid for food, park and realize we're missing a sandwich, "no biggie" go around drive through to let them know we're missing the chicken jalapeño bacon burger, go through to windows and they hand us "our sandwich" open it up and wrong sandwich, drive through again to let them know it was the wrong burger, get to windows after another wait, get our "sandwich" same WRONG burger but this time with HAIR in it! Go through again and say wrong sandwich and a strand of hair is mixed in, get the correct sandwich but frozen in middle. Park again and realized the other burger we ordered without cheese had cheese but the cheese was under the burger and someone tried to "scrape" it off. Not cool since cheese is an allergy. Call speak with GM Shelby. Rude and condescending brings us a burger with no cheese and guess what.... cold... and no apology... $50 bucks on a place to get cold old food, dirty, and more allergy meds have to be given now.... read more

This place is amazing!!! The pop machine is awesome, the sistahsss workin are awesome, renovations awesome,and floors so clean I can eat off the floor! Very friendly employees! read more

Spent over 30 dollars on food. All four of our fries were frozen and hard as hell. Had a bogo chicken sandwich, first one was fine second one was rock hard as well. I would understand if they were understaffed but nope there was a employee kicked back in lobby with her feet on the table watching tv in the lobby. She had a mop near her so I'm assuming she was on the clock and not on break. Thanks for the horrible food. Best part is they didn't even include my receipt in my bag and I'm assuming they charged me for my bogo free chicken sandwich. read more

I've worked at other Wendy's before, so I generally stay away from them since they're overpriced and poorly operated. The old slogan used to be "It's not fast food, it's Wendy's." No shit, there was never anything fast or affordable about a Wendy's. But, this one is the first in the area to have a makeover, and I hope these new model Wendy's start taking over their ancient designs. This one has comfortable booths, a lounge area, and a big screen TV. It's very posh. Their newfangled pop machine is awesome too! You can pick from dozens of different kinds of pops and flavorings. I had a vanilla ginger ale with my pretzel burger combo, and I was in heaven. It was also amusing to watch an old couple try to use the touchscreen machine and all its options. If I'm feeling Wendy's (a rarity in itself unless I have coupons), I'll go here. read more

Very clean and the staff are nice most of the time. I only had one bad experience with the staff when they were very rude to my grandma and me. Otherwise, it's ok. read more

it would be nice if they remembered your whole order. I ordered $10 worth of food and one item almost $5 wasn't even in the bag when I got home. the manager said we can come back for it when we want but we don't even live near this wendys! get it together. I should have known something was up when a worker didn't give me my pop at the window either. read more

I've been to this one on several occasions. Foods wrong order, or forgot food item, or get salads with no forks. There was a time after they did a remodel and it was freezing in the lobby. So much so i could see breath, fog on windows, and other customers walked out from being so cold. I also told them i have allergies to tomatoes and guess what was in the middle of my food. Glad i checked before eating it. Workers are lazy and make excuses to why they don't have items. I've worked food many years ago and i get not having things time to time but it's alot of the time. Also, i quit calling to fix my orders and went inside and i get so much tude from the workers. Not worth it to me. I'll go to the one on Gibralter rd instead. This place is a joke. Food sucks and so does service. read more

okay sooooooo if you had a relative on life support and you were too scared to pull the plug.. no worries!!! Just go to this Wendy's and get them ANYTHING off the menu! That will kill them for sure!!! These ppl are rude.. and the food is never fresh!! They gave me a bacon cheese burger with a bun that was as hard as a rock!!! Which means all they did was throw it in the microwave.. smh! They are extremely unprofessional and one time I went there instead of having this lady in the very back of the restaurant so she wouldn't be seen. They had her front and center with dirty finger nails scratching and digging in her hair Thats not even the half of it... I hate this place. They need to get a whole new staff. read more

I went through drive thru last night 8/30/2016 and two girls were taking my order very nice and helpful. They smiled and greeted me , I believe the manager was Ciara or something with a "C" she gave me my drink and told me to have a good day and drive safe ! I've never been treated so respected at a fast food restaurant. I love my experience here ! Thanks read more