Ma'am, this is Wendy's. For a Wendy's, their service is pretty good. I ordered a spicy chicken sandwich, the food was good for fast food, there wasn't a wait, and the area was clean. I don't know why they only receive two stars. Maybe some people eat more fast food than I do, have the most non-ideal bowel movements, and then write these reviews while not feeling the greatest. I don't know, but I've never had an issue from the few times Ive visited this location. read more

Wendy's - Burgers Near Me - Williamsville, New York

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Are no stars possible?? When three people spend enough time waiting in line in that don't know each other are in agreement about the service. 1. Doesn't matter how you ordered. You will wait. 2. Doesn't matter what you ordered. Something with be missing. 3. You will watch the employees argue about who is doing what. While you spend your lunch waiting for your food. I only ordered 4 chicken nuggets and a chili. But the upgrade looks nice. Got duped for the last time (I know I said it, but now I really mean it). Now to enjoy my chili without crackers.... Even though I asked for them. read more

Wendy's - Overcooked and cold nuggets. Chili minus the crackers. - Burgers Near Me - Williamsville, New York

This Wendy's is my top pick for fast food drive thru orders when combining ease and deals of mobile app and food quality and order accuracy. Rewards add up pretty fast on the app and I love redeeming them for Frostys, nuggets, jr bacon cheeseburgers, or baconators/breakfast baconators. My food quality is always good here as far as it being fresh and warm/hot. Or cold if it's a drink. And my orders are always right as well except something small like sauces so I will always check my bag before pulling off. read more

Wendy's - Breakfast Baconator (not pictured: Caramel Frosty Cream Cold Brew) Yes; this meal is good! - Burgers Near Me - Williamsville, New York

Every time I order they get it wrong. NO CHEESE MEANS NO CHEESE. I love the burgers but with NO CHEESE. It's even on the receipt and when we get it, it always has cheese on it read more

Horrible service, it took the lady 10 minutes to even take our order. When we finally did order they gave us a completely different meal then we ordered and then hid in the back and we couldn't get the stuff we actually wanted. do not recommend do not go here. read more

20 mins+ actual wait, no exaggeration in a drive through line with maybe 4-5 cars in it... if McDonald's had that wait they'd be out of business. This place has gone downhill, I'll go to Burger King down the street in the future. read more

Slow. Always slow. Messed up orders. Pick a different Wendy's or fast food spot. It stops being fast food when you have to wait excessively times just to order at an empty drive through window. read more

I don't get it. Why does this location have so many bad reviews? I must be the lucky one who actually had only a positive experience there. We used the app to order our food choosing drive thru pick up option. The original chicken sandwich was good with a super crunchy, flavorful piece of meat. I enjoyed every bite of my half sandwich, with no complaints. Yes, we asked them to cut the sandwich in half, no problems although it crushed the bun a little. I won't ask for this favor anymore, not sure it was a good idea. Compared to the photos by the business and customers, our sandwich was rather small. Maybe if our fries weren't free, I would think $5.99 is too much for what we've got. The 'Baconator Fries' were outstanding. I don't remember when I had Wendy's the last time, but I had no idea how good their fries could be. They were perfectly golden, hot and crispy, with melted cheese and delicious, beautiful pieces of bacon on the top. Believe me, there were a lot of big pieces of tasty bacon! I was afraid we'd spend too much time in line, but the cars were moving smoothly. Not sure when I'll come back, but I would like to check the chicken sandwich at a different location. read more

Wendy's - 'Baconator fries', natural-cut fries topped with warm cheddar cheese sauce, pieces of applewood-smoked bacon, and shredded cheddar cheese. - Burgers Near Me - Williamsville, New York

Always insanely slow here, and then they make you wait for 10 minutes in the drive thru with nobody in front of you. This and the Walden ave Wendy's are two of the worst I have EVER been to. Always disappointed when I come, at this point I'm done giving this location business. read more

I am BEYOND pissed. so for a little backstory, me, Kaylor Aaron, was chillin with the family on a calm soothing night. We decided to door dash wendys to quench my hunger. i ordered a a 20 piece saucy nugget and a large lemonade. after about an hour my food arrived. i eagerly dug into to it to find i got not a 15 piece nugget but a FUCKING 12 PIECE. not only is this 8 less then what i ordered but i only got a single blue cheese packet and i am already pissed but i decide i can just wash it off with some cold lemonade. BUTTT when i go to have a drink i realize i got NO straw. now i am hungry and thirsty. i will NEVER be coming here again. read more

Wendy's - Burgers Near Me - Williamsville, New York

Went to Wendy's around 9:45pm on 11/21/24. There was one car at the window in the drive thru. I pulled up to place my order and was told to "please wait". 5 min later I asked "hello" and was told to please wait as the car ahead ordered a lot of food. A total of 10 min and finally I was waited on. When I pulled up to the window I observed 2 female employees talking to each other at the front counter, one was on her phone, the other chewing her nails. I did notice another employee who was handling the window rushing around trying to get things done. I then noticed one of those two female employees come to the soda machine, fill up a new cup of soda and start drinking it. The second female employee followed suit. I asked the girl who was helping us and running around if those two girls have helped at all, and she rolled her eyes and said no. I then asked if they are her bosses and she said one of them is. Absolutely pathetic to see these employees taking advantage of the business and their fellow employees and doing nothing to help. I ask management to Please look at your cameras you have throughout the place and correct this poor employee behavior. The other employees are being taken advantage of by the lazy ones who won't help. read more

It's a cheat day, so let's start the day with sampling a couple of items from the new Wendy's breakfast menu on the way to work. The thought of an iced coffee and frosty together in one beverage sounded like a match made in heaven! We purchased the regular bacon, egg and cheese sandwich combo that came with seasoned potatoes and a beverage. We also got a chicken honey butter breakfast biscuit. The vanilla frosty-cchino was pretty good, although I feel like it needed way more "frosty" in it. I would probably get it again. The breakfast sandwich was fresh and had very crispy bacon on it. The bun was soft and had a bit of an English muffin feel. The chicken biscuit was great. Soft and yet crispy biscuit with a tasty and well seasoned chicken patty. The honey butter was a perfect accompaniment. The seasoned potato wedges were pretty good, albeit very salty. Bravo Wendy's...will try some other items on my next cheat day! read more

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Tried to get help with the app and no one and the restaurant knows how it works. Stood there for 10 minutes waiting for the manager. She never came back to help me. Then the girl originally helping me tells me that somebody already used the app and it works, but she didn't know how to use it either. read more

Wrong order in drive thru. Went inside to get corrected. Very rude employees, not even a "sorry". If you don't like your job quit.

Fast and friendly service, weather you want breakfast, lunch or dinner.I ordered one if the breakfast sandwiches you can get sausage or bacon, the biscuit was fluffy and the sandwich was delicious. Burgers , fries and the frostys are a must for lunch or dinner. read more

Wendy's - Wendy's Breakfast Sandwiche - Burgers Near Me - Williamsville, New York

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With speedy service and a smile for breakfast I tried their new sandwiches which come in bacon or sausage , the biscuit was flaky and buttery tasting, very tasty.For lunch or dinner grab a burger, salad, fries or a yummy frosty in chocolate or vanilla. read more

Wendy's - Wendy's Breakfast Sandwich - Burgers Near Me - Williamsville, New York

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Wednesday night, I have never been to such a slow drive thru. Customer service at its worst. Go someplace else! Owners/corporate needs to look into what their employees are doing. read more

I haven't been to Wendy's in years but I came here to get my daughter a vanilla frosty. I asked for some biggie fries, and the employee had no idea what that was. I didn't realize that they no longer call the super sized fries biggie fries, so they gave me large fries. Lol Did I mention, I haven't been here in years? Don't forget to check out the free offer on the back of your receipt. read more

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Typical Wendy's food that you'll wait at the drive-Thru for about 8-10 minutes. Then you'll receive your stale, unsalted fries your barely warm burger. Not busy at 1:00 on a Saturday afternoon. All the Wendy's customers must have gone to the Main St. location. That's our usual Wendy's location AND the location for our future visits. read more

We needed a quick meal to get to a movie after. There was a line but it didn't move very quickly for a fast food restaurant. The lady at the cash register was nice but she would take an order and then leave to get it for you. There were a lot of other people working but they seemed to be moving very slowly and a lot of socializing was going on. The food was good once we got it but this is definitely not a fast food restaurant by any means! read more

after pull into the drivethru on 8/22/24 9:00pm after waiting 15 mins and They said i would have to wait for the system to reboot for 40MINS even knowing they were still serving inside the restaurant the worker are LAZY AND DISRESPECTFUL read more

I went to try their new breakfast. There were no customers in the parking lot. There were no customers in the drive-through line when we entered it. The lady at the speaker and at the window was very polite, sweet and courteous. However, it took them 11 minutes to get our order which is a very long time, and they got the order wrong. I asked for a sausage breakfast meal and a bacon breakfast meal and both were sausage. read more

Wendy's is ripping people off when it comes to Frosty's I remember years ago they were big now the big ones look like small and consumers are paying for it read more

Wendy's - I went to Wendy's today ordered two large Frosty's that looks more like a joke - Burgers Near Me - Williamsville, New York

Slow. slow. slow.. slow.. slow.. employees.. When you have to wait upwards of 15 minutes in drive-thru for a order, there's a problem.. when many of the employees have attitude problems, there's a problem. When they constantly mess up your order that's a problem.. When the food is good it's really good. but it's such a rarity for this location. :( I hope someone at corporate does something eventually. read more

I'd give them zero stars if I could!! Sitting waiting, not moving for 10 minutes after placing my order is ridiculous! Than to have to hear "canto help you repeatedly when the drive through IS NOT moving, which you should know, shows how this location has no clue as to what is going on with their customers. I pulled out of there after waiting the unacceptable amount of time, so, they can't eat the order, if not, mess up every order that was behind me. How doesn't the franchisee see what's happening at this location is beyond me. Corporate in Ohio needs to look at this place and consider pulling the plug on the franchise holder. read more

This Wendy's location is by far the worst Wendy's I've ever been to. I have lived in this area for a year and waited to officially leave a review because I didn't want to make a judgement call based on one experience here. This review summarizes about 6 experiences I've had since April of 2018. This Wendy's is the exact opposite of fast food. The drive thru takes way longer than any fast food place I've ever eaten at. Every time I've tried eating here, the fries are stale and borderline room temp at best. It's really disappointing because the Wendy's in the area I lived at previously in Rochester, NY was amazing. Food tasted great, service was superb, and the people I interacted with were personable. This Wendy's is the exact opposite. If you are looking for fast food, I recommend going to the Dairy Queen across the street, or even driving a mile down the road to McDonalds. You will be extremely disappointed with the food and service here. The only reason I gave this location 2 stars instead of 1, is because they at least meet the consistency of the junior bacon cheeseburger. This has always been my go to at any Wendy's location, and they keep it consistent here. By the time you get it, it's pretty cold. But at least the flavor still matches other Wendy's flavor profile. This location really needs to rework their entire way of running this amazing franchise. So much potential, but don't see it improving since it's gotten worse over the last 12 months. read more

Staff was incredibly nice! On the closing shift of 5/5, our group went to Wendy's after we saw a movie. The staff let us know that they were closing the dining room in 10 minutes. However, after befriending them, they let us stay in the dining room for over an hour because they were so kind. Will definitely be back after future movies. Great customer service! read more

There is a reason this restaurant is AKA "Bendy's." And that reason is: All of the people working here are very flexible, which would be amazing if they were participating in the circus or in adult movies (or both, simultaneously... what isn't sexy about clowns?) but unfortunately the food is probably the worst of any fast food chain... super super friendly employees at this location though... but still horrendous atrocious food. I've been to this particular Wendy's probably 15 times since I live close by and drive by all the time. I usually get a frosty, but only when I am desperate. The employees are decently friendly but the availability of my product is not. And the one saving grace (the Frosty), seems to never be available in the late evening. They switch off the machines a few hours early or something, so they can get out of there on time. But for someone who wants a Frosty at 10.30pm or 11.30pm when they close at 12, as the Vietnamese Mafia would say... fugeddabahdit. But my goodness you should see how Bendy they are at Bendy's. read more

Insanely long service. No matter who is working they're always rude. Never say hi and thank you or anything.

Guess I'm following suit with the common reviews for this location. Slow service, cold/old food and now silverware or napkins given at drive thru. It was not a good experience, almost wish I chose not to eat that night. read more

I don't go to this location often because it's on the other side of Transit on my commute home and just not convenient to get to--plus my son prefers BK nuggets, which comprise about 90% of his diet. I have no complaints about the food (I assume the reader's familiarity with standard Wendy's fare). My typical order is one of the salads, and who can resist the occasional Frosty! But the service... good lord. It needs work. We went to the drive-thru and ordered 2 of the full-size chicken salads (no modifications) and a medium Frosty. Only one car in front and they were gone by the time we paid. The Frosty came up quick--but he didn't hand us a spoon or even a straw. We then proceeded to wait at least 5-6 minutes for 2 (what I assume are largely pre-made except for heating the grilled chicken) salads. My Frosty half-melted while we waited, but finally got the order. We checked the bag -- no spoon. Had to repeat the request 3 times as he somehow couldn't hear us (maybe because of the headset). One would think a spoon is a standard if ordering a Frosty, especially if you're going to hand it out first and take 5+ minutes to complete a simple order without ever once checking back or apologizing for the wait. There were at least 3 cars lined up behind us by the time we left. So yeah, if you're in the mood for Wendy's, I suggest trying another location if you have an option. Otherwise, be prepared to wait! read more

Sent my wife to get my food from Wendy's she came back my 4 for 4 was 4 for 4 ice cold everything I'm very unsatisfactory

Have been to this location twice. First time took 20 min to get acknowledged in the drive thru (I decided to leave) the second time the troll that worked the first window had a horrible attitude when I asked a question. Other than her dyed hair, tattoos, reluctance to exercise and general blame the world for her failure to graduate high school she was great. In fairness the young man at the second window was apologetic on her behalf. I will not be returning. read more

Waited in the drive through line for 16 minutes today around 3-3:20 pm along with about 8 or 9 other vehicles.the cement coral they have,made it impossible for us to leave.so we waited it out not really by choice.. Lots of angry people out here.not sure what's going on in there i just want my sandwich thats all.lol read more

Employee Victoria was kind, sweet and efficient with our order. All the employees were wearing mask which I really appreciated!

Wendy's was my favorite fast food chain as a kid. I could care less about McDonald's, BK, etc. Their homestyle chicken sandwich has been my favorite fast food item since I first I had one 27 years ago (or there about). And I love that they offer a baked potato side option. Another favorite food item of mine in general. Came here today with mom for lunch. They've renovated the inside of this Wendy's. It's much cleaner and brighter than it was years ago. The employees were friendly and personable. One of the ladies working even recognized my mom as being a Blockbuster patron at the location she once worked at. Haha! Anyway, the food was delicious (my fave chicken sandwich was perfect), the service was efficient and friendly, and the dining area was bright and sunny. Great lunch! read more

I know most people won't read this but I'm going to rip them however I can. I own stocks in the company because I believe they are good and well run. This location however is a joke. They messed up my order, fine no big deal, but refuse to make it right. I brought it home to eat and realized it was wrong. I reached out to customer service who passed along the issue to the owner/manager or whoever. At first I just wanted to couple of bucks back for the difference of an upgrade that I didn't get, nothing unreasonable or too difficult. Well 10 days later still no response so I followed up and they expedited my concern. I got a response a few hours later offering me a sandwich and fries. Had it not taken 10 days to get a response for a simple fix and had the email not sounded lazy I probably would've just said yes. Instead I told them I want a refund for the wrong items and for the awful customer service that the manager has shown. They said "that's fine then". Like okay so are you refunding the card or what? In most cases people would say I'm refunding the card you used it will be back to you in 2-3 days or whatever but nope not here obviously the person I spoke with who's name is Dave needs some sort of customer service lessons. So naturally I asked how long the refund will take to appear because based on their track record I figured I'd have to hound them for that. I was then informed I have to come to the store for it. Like you want me to inconvenience myself again by going into your store after your team messed up my order and then you failed to respond for nearly 2 weeks and when you did respond you acted like you could careless? Heck no. At this point multiple emails have gone unanswered and I have started a dispute with my credit card company and filed a complaint with the attorney generals office. A lot of this is overkill and easily could be avoid if they just have the smallest level of customer service but Dave really screwed them here. I will not spend another dime at this location and if Dave is the owner I will find out what locations he owns and never go there either. Dave I hope you like NYS investigations because I will encourage them to pursue any legal backing they can against your store to put you under. Good luck buddy, maybe next time you should learn to help and not be an a$$hole. read more

Found hair in my food, manager tried debating me and was extremely unprofessional. I noticed none of the employees had hair nets he said they don't have to wear them... I asked for a refund the manager told me I was there hours ago and I should have called even after I expressed to another employee that I was working. I returned 1.5 hours after finding the hair in my food. read more

Wendy's - Burgers Near Me - Williamsville, New York

Had a nice day earlier this month so I stopped by for a chicken pecan salad with the lemon dressing and strawberry lemonade it's my favorite thing to get cause it never disappoints I normally order a side chick sandwich so I can get a little more meat but even with out it, it's still very filling, restaurant was clean and service was quick and staff was friendly enough just like fast food should be. read more

Wendy's - Chicken pecan salad with strawberry lemonade on a nice sunny day - Burgers Near Me - Williamsville, New York

Food was great, Zach and Alex were very friendly. However there was a man wearing a red shirt in the back who HAD HIS MASK PULLED DOWN UNDER HIS NOSE!!!! I asked the names of the people helping me at the window and the man in the red shirt, his name is Trevor. Please please inform him of the importance of wearing your mask correctly ESPECIALLY when you are in the food industry! THANK YOU! read more