Went through the drive thru and the girl taking the order sounded like she could care less about her job. My son ordered nuggets and After what seemed like 10 min of waiting finally get the food. We didnt think to check before we left (about a 20 min ride home) because he got the BBQ sauce he requested. Get home and no nuggets. Im not driving all the way back to whitehall so I called, of course they can't even answer the phone. read more

The time for the drive through was SPEEDY FAST! Food was very good. The outside area was very clean compared to other fast foods in our area. The drive thru employee was super sweet & understanding. I am hard of hearing and she was very patient with me and ensured everything was correct I'll make sure to come back more often! read more

Cheapest kids meals around. That's the only good thing about this place.... Oh and their frosty machine is never broken.

So the food was ok however the order was wrong. There was only 1 vehicle in front of us and nobody behind us so it wasn't busy. I order the chicken sandwich and got a double bacon cheeseburger... read more

I ordered three sets of 6 piece crispy chicken nuggets and all three were spicy, the guy at the drive through was unpleasant and very short with no personality whatsoever then when I came back he was rude and was laughing about the situation and made a joke about it with the window open, they definitely need to train their employees better in customer service read more

This Wendy's is the best example of a god damn joke. The employees are flat out rude, they clearly have no idea what they are doing and if they do, they clearly don't give two damns about their job. Our orders have been wrong literally every time we have gone there within the past year which has been a handful because I always get my hopes up that it will be better but that's very and I mean very far from the truth. The facility overall is nice on the outside but inside is a complete 180 as its dirty with wrappers and other food everywhere and no clean tables to sit at. If you want Wendy's I'd recommend the one off of Cedar Crest near Dorney Park, they are fast, clearness, and friendly. read more

I think that it is so good the food was so good.it came out fast .and the people who took my order was so nice .and it was vary clean................. read more

This is 100% the worst Wendy's I've ever been to. Every single time I come usually around 7-9 the doors are locked. Okay fine, so I use the drive through. EVERY TIME, I'll sit there waiting like an idiot the only car there just for them to say "our system is down, we can't take your order". It happened last night and I looped around the building once and got back in line and heard people ordering!! The employees suck, I've never had an instance of any of them having manners. It takes them roughly 15 minutes per car. As I watch chic fila across the street getting people in and out in under 2 minutes. It's honestly crazy this place is still in business. read more

I took my children here today. Do NOT recommend, disgusting environment. The food was good but overall the place was absolutely disgusting, There was food , wrappers, drinks everywhere. No clean tables to sit at, and the people are disgustingly rude and terrible to be around. Started off by ordering drinks and the lady had a huge attitude. Then when my food was incorrect they did not want to replace it, and did absolutely nothing about it. Called my children names later on just because they called about wrong food. Terrible. Do not recommend and if you are in the area, I would find a better location. read more

Food was good. I love the deals with the app and the place was pretty clean considering how busy it was.

The service is so slow the dining area is rarely open The worker are sweet but they need to open the dining area to speed things up food is good and usually very consistent read more

Thought I would give this location one more shot. BIG MISTAKE. They are severely understaffed, the employees that were there were extremely rude and couldn't decipher their own receipts. NO ONE should have to sit in the drive-thru being ignored for over 40 minutes to pick up a mobile order, only to have the idiot running the show shove your receipt at you and ask what their menu items are. CLOSE THIS LOCATION. Your employees are rude, dismissive, incompetent, and clearly couldn't care less, making them not even worth $1/hr. read more

We didn't need another fast food place on 145, but if one had to go in, I'm glad it was a Wendy's. This location is brand new so it has the new modern look. I ordered the Baconator combo meal and it was just fine. It was what I expected. Staff seemed organized, dining area was kept clean, and parking was convenient. I don't visit Wendy's very often, but when I do, this will be my go-to location. read more

Horrible service . Had nobody in the store nor the drive thru and left us waiting for a long time . then on top of that when they did answer they were super rushing and rude . read more

I wouldn't even give them a star! We received frozen I'm not even kidding when I say this FROZEN BUNS with our burgers and cold old chicken nuggets! Frys were hot but of course they tasted old! Went back thru after waiting 20 minutes in line and let them know about what was given to us and how they forgot the cheese I asked for and was charged for on top of it...they gave us reheated burgers from the microwave you can tell because the cheese literally was burnt onto the paper and was so hot that the Tomato was beyond mushy it slid off the sandwich and into pieces! I will never return to this place again! I like my food hot even if it's sometimes not fresh and at the warmer is fine as long as it's HOT and does not taste like old fryer juice!!!!! Very disrespectful to hand people food they did not pay for!!! -5 stars read more

Terrible service! Stayed at the drive in order booth for 20 minutes and no one answered! (Keep in mind this is at the booth and not counting the 10+ minutes I waited in line when three cars in front of me were being served) Even tried calling the store and no one picked up. Terrible read more

No! Do not eat here at this location. The service is slow and they could care less about you or your order. We ordered using Wendy's mobile app sat in line for 25 minutes told the order person that we had a Mobil app and we were told all good and to pull up to the window. When we got up to the window we were asked if we were the chili order we said no we are the Mobil order. Then we were told there was no Mobil order!! we showed the receipt on the phone they said nope the order never went through. then we showed that we were charged. They said don't know what to tell you the order never came here. We are definitely never coming back read more

Food was cold. My burger patty was cold and my the second burger was steamy hot.!!! Like what's? Service to customers is horrible. Stood up 4 times to get items over the counter because nothing was available. The place was dirty and trash on the floor, soda machine was down and the second machine had no drinks available. Lacking in self service, no ketchup no lit cups no napkins no straws. The bathroom was filthy. Enough said. Zero stars. read more

To Whom it May Concern I ordered via the Wendys App my meal for this Whitehall Pennsylvanialocation . When i walked over to the store the door was locked. There was a employee outside smoking a cigarette and sweeping I called ove to him asking him about the locked door. After the 3rd time he finally responded aggressively that there were only 2 people working (and im thinking in my mind, then why is he outside. Sweeping is not important) So i said a 4th time, so if the door is locked how do i get my Mobile order He gets real surly and barks "I'll have to ask my manager " . He then starts walking towards the back of the building and i call after him "should i follow you" He then shouts st me "You better stop yelling at me" I then said "Im not yelling at you, if i was yelling ID SOUND LIKE THIS" and i then yelled that Then he starts arguing with me and storms inside I walk to the other side of the building and I stand in front of the glass pick up window, and through the window i hear the guy yelling to the Manager calling me a FUCKING ASSHOLE harassing him What kind of employees is Wendys hiring that treat customers this way So im standing there and this manager completely ignores me. So i tap on the window. Still ignores me. A car pulls up to get its food and when she Open the window I tell her about her employee and my food. She still ignores me. I repeat it again. She still ignores me. Ont he 4th time she tells me that I have to cancel my order. I tell her thats not possible on the App, and as a Manager she should know this. She refuses to acknowledge me again and i then asked for her name. 6 times i asked her and she refused. She then stated to me she was going to call the.police if I didn't leave I said why would i leave if i not only didn't receive my food, but also never got a refund Also, i said call the police because i just retired after 21 years in the NYPD I would like to hear what theyd have to say So she keeps ignoring me as cars pull up to get their food I then call the Wendys phone # and after about and hour someone finally answers. He takes my information and tells me a District manager will be calling me after i stated I wanted to speak to the Owner of that Wendys franchise At this point not only have i not received a phone call, i have not even received my money back I hope this Manager and employee are fired. Imagine how many other customers they have treated this way In the police department you are required to provide your name for a complaint, even when I worked in the private sector. What Manager refuses to provide this information It is Unprofessional and she shouldn't be working in a Managerial position read more

This place,The employees give you the wrong order.They don't give napkins and my coffee with cream and sugar was almost cold,Not really sure why they are fall behind.Not happy with the service attitude from a colored girl. read more

If a customer is going to nicely tell you that you got their order wrong when you handle it, you should be more courteous. Mistakes are fine but when the workers are rude and inconsiderate and therefore mess up your second order, it becomes ridiculous. It's 4:45, not even busy. Just plain rude. read more

Today 8/29/2022 I stopped by to grab a meal for me and my bf before we got back on the road . I get to the drive through I beep the horn no one says one minute hold on . So I wait about 5 mins blow again same thing . I waited there 10 minutes nobody ever came to service me . I drive around to the window there is a Jamaican lady I said excuse me I'd the machine broke . She got an attitude and said I'm only one person . I said ok I understand that I was asking is the machine broke . She shooed me off and told me to go away . Poor customer service . She needs to be fired . I am currently on the phone with the corporate office to report her . Telling me to go away when I was in full support of your business and asked if there was a problem . Shitting me . I will NEVER go here again . The line was backed up when I left I want to see the other reviews for this same place . Whoever had to deal with this lady i apologize for her stupidity. read more

I have been here 3 times in the past few months. I was expecting better from a new store. The food is as expected but the speed of service and the store cleanliness was awful. The store seemed well staffed but the manager was preparing all the sandwiches. Managers need to manage not work. read more

It's a fast food restaurant. You all know I am all about Service . When I walked in I got big smiles and friendly service. The store was clean and bathrooms are nice so that's why I am giving this place a 4 star so give them a try read more

I am so disappointed with the food I ate last night it was disgusting the lettuce didn't even look washed first time I have ever ate something bad from Wendy's read more