The service is outstanding. The food is always delicious. Even if there is a mistake with my order(…read morewhich is like never) they correct it right away and make it worthwhile. Very clean, respectful, friendly, and family environment.

WOW I'm not really used to the person (a female) at the pickup window being curt & snippy. Weird…read more So many of us are just about ready to give up on ALL fast foods due to not knowing whether or not we're getting dicey labgrown ingredients, but at least Chick-fil-A was one of the last bastions of pleasant service, so if that goes downhill too it's over. That being said, the young man who took my order was most pleasant although he did put down the wrong extra sauce & I didn't notice until after I left & it wasn't worth going through the whole line again to get it fixed. The cashier was also competent enough, although a smile would have been nice considering it's costing fifteen dollars per person these days for a modest drive-thru meal, which packs quite a wallop for those of us on fixed incomes. It's a rare treat for some of us to go out to eat - even through it's only a drive-thru - so it would be nice not to be tricked by bad behavior. Not sure people understand what's going on out here in the real world. If you see someone with a handicap placard, chances are really good they've been suffering without adequate heat & air conditioning & various other luxuries you take for granted on the daily. I don't even have a hot water heater any more. Imagine how fun that is. I tried the new Jalepeno Ranch Sandwich, which was delicious, so I hope & pray it came off a real chicken? Was a little disappointed that the bun was refrigerator cold. I don't understand the point of serving deep fried chicken - HOT! - on a crypt cold bun? It's nowhere near Halloween. That's all I've got for now. Hopefully I'll be able to visit again next month, but we'll see. I usually have to wait until the end of the month to make sure I don't have any unexpected expenses to cover, that's how tight it is.

I've come here a few times while i'm working in the area and every experience has been so great…read more The staff is so so nice. They were speedy, polite and just great atmosphere all around

As I mentioned the service is abysmal, the food is trash. And the morning manager (Debra) is very…read morerude.

Great food!!!!!! Hot and fast!!!!!!! Loved it all!!!!!!!…read more Nice people, home town folks!!!!

Holy moly the burgers here are mouth watering! I had the sweet & spicy bacon burger and would get…read morethat every time. The store is super clean and well designed, and the staff are so friendly and accommodating. Definitely coming back!

I came here somewhere at 6:40 just to order my two chicken pot pies since it was not ready "within…read more27 minutes", so this white woman who was the manager who had blonde hair, she gave away my two chicken pot pies to another customer after I returned back to make sure I'll pay for those. But I have to wait again for another of those pot pies. She's a rude "manager" and has a slick attitude, she should not be working there since she doesn't know how to treat certain customers.

Rude employees Chicken doesn't taste like it use too.You…read moreorder original it's half cooked and the crispy is hard as a rock

Once again the Thomaston Taco Bell has failed to do the one thing they get paid to do. I took my…read morefamily to grab some food before we went to an event and naturally we got screwed. $42 of food and only got half of it. I have no idea how they stay open.

I actually do not like this place because, the manager (Rita) was being very rude and want to have…read morea nerve to use cuss words at us three women. The employees also was playing around too much. She lacks of professionalism, and she shouldn't work as a manager. Her employees already rude. They kept my mobile order sitting there for a little long time. And the manager as I mentioned above wants to pretend that my order was not in the system, (which she's lying). For one, the whole entire crew needs to be fired and replaced with people who care about people's food and hospitality, the food is not that good anyway. The ambiance was negative, the vibe was very off.

I had a great experience at this Zaxby's location!…read more I stopped in for carryout on a Sunday night, and was very happy with all of the COVID-19 precautions in place here. All employees were wearing face masks correctly. There were lots of signs enforcing social distancing. The employees made you drinks for you, rather than everyone touching the drink machine. Our cashier, Steele, was very kind and friendly. I was very pleased with the customer service. My meal was ready within 5 minutes. The chicken, fries, and wings were all cooked to perfection. Overall, I had a great experience at this Zaxbys, and would definitely visit again if ever in the area.

These incompetent workers can't get a sauce right. Like fr, how stupid do you have to be? Took FOUR…read moreattempts to get it right.

I honestly wish I didn't even have to give this place a star at all. the customer service here is…read moreabsolutely terrible and I will not order from here again. I had a order door dashed and I got the chicken finger plate my favorite thing about this place is there sweet and sour sauce and they did not have that as a option online so I called and asked the lady was it called something else online, of course she was rude and said NO OTS SWEET AND SOUR. anyway I was not able to even put in the note to add the sauce so I called back and kindly asked the lady to pls look out for my order gave her my name and kindly asked if she would add the sauce to my order and she hung up on me before I was even finished saying thank you. I want to also add this is not the first time I have had this happen and I'm not even sure how this place is still open due to poor customer service.

Hey it's captain D, but to me that's pretty good. Food at this location is fresh, hot and tasty…read more Service is usually fast and friendly.