The explosion salad was great but the wings did not taste fresh. customer service was good. The wait time on food coming out was too long. Lunch time meals should come out fairly quickly. read more

I ordered to go & the process was fast and easy. The Triple Dipper was good. Will visit again.

My first time at Chili's and our server Christy was great! Very nice and our food was good.

Our server Al was amazing. she was kind and helpful and the drinks she made were delicious. Our food was great and our order was correct and came out quickly. The place was clean and everyone was so kind. I would definitely recommend this location. Try the mozzarella sticks with Nashville hot sauce! read more

Chili's - Shrimp bowl and mozzarella sticks - American Near Me - Thomaston, Georgia

Was the worst place in town but is getting better. Good advice. Sit at the bar. You will get served way faster.

We ordered three mix drinks. They brought out the wrong drinks, and when we told the food runner these were wrong she went and got the bartender. The bar tender told us we would still have to pay for the drinks, even if we had not touched them. They brought out the right drinks and charged us for both. The server was sweet, and the food was okay. It was a busy night. read more

We didn't have a great experience! They waitress was really not attentive or happy to be working! The food was okay but not right

Good food and prices are not bad $10.99 specials are great bartenders are slow Bring a jacket, its cold in there read more

Great Old Timers burger at lunch time! Young girl behind bar worked the entire restaurant. Eaten here twice recently and the food has gotten a lot better. read more

Service has gone to the dogs. Only got part of what we ordered and had to wait on the rest and then the waitress tried to charge us for our food and the 2 people sitting in a booth across from us. She had no idea what she was doing with her tablet she was ordering from. Pretty much an all around bad experience. Food was so so and over cooked to the point of dry and tough. same thing the time before when we went for lunch. Should have smelled a problem when it's 12:30 P.M. and the lot is near empty. Be awhile before we go back. read more

Not a huge fan of Chilis. I reluctantly came here trying to find a place to watch a football game as I am in town for the week. The reviews said 2.5 stars. That's not a fair review. The waitress was nice and kept the drinks full and was always close by when we needed something. Mind you we were there for nearly 4 hours. The food was ok. I could tell the cook somewhat cared about the food he sent out. The burger was well cooked and not just thrown together. The fries were fresh and hot. We had a couple appetizers and they were good to. The place seemed clean and the manager came by to make sure we were taken care of and wanted to make sure we had a good experience. read more

Chili's in Thomasto Ga needs new management and corporate office down here to oversee their lack of quality and output of product. Yesterday, I ordered potato soup. I stirred it up as I always do to combine the cheese, bacon and green onions into the soup. as I was eating it, I kept hitting a clump if what I thought was cheese. it WAS NOT. IT WAS A DISC OF PLASTIC PAPER in the soup!! As I am unable to get out like I'd like to, I have to depend on delivery, and I like Chili's food. BUT THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!!!! I don't know how many time a restaurant can truly screw up orders, but I'm betting not as many as Chili's in thomaston,Ga. These guys have it down to a perfected science. They are forever leaving off items ordered or putting something in your order that you did not even ask for. Don't ask for the asparagus even though it's wonderful. There's a 90% chance you'll get it overcooked with the stalk-y part still attached. Their lunch menu is good if you eat there, but if delivered - chances are high they will leave something out of your order. my thoug are because they know it's delivery and you won't return it. Corporate claim Doordash and local Chili's which I feel is wrong. It it Chili's fault one hundred percent as it's their lack of management who is MOT checking to be sure to go or delivery orders are filled correctly. read more

We arrived New Year's Eve and waited on a table. Once we were seated- 1- waited 10 minutes plus for a waitress to come by 2- Half of our appetizer came out followed by the dip 15 minutes later 3- We finished our appetizer and asked about our drinks. She went and checked and said the receipt didn't print out 4- Food came out and my wife didn't receive fries 5-I finished my disappointing steak and asked about the fries for my wife and was told they'd be a few more minutes. 6- as time went by we just asked for a box to carry food home in and the waitress walked by the to go boxes several times so I got up to go get one and she then brought one. 7- fries never did come out. The drinks we got were good however we will not be returning. We will head to Griffin next time. read more

Chili's is pretty consistent everywhere we go, and this location was no different with the food. The bottomless chips were warm and salty, and our fish and chicken entrees were fresh and delicious! They didn't have a hostess on duty and the wait staff was filling in, but we didn't have to wait long. Our young server was quick to respond and friendly. The wine glasses could have been a little cleaner and it could have been just water spots, but attention to details like this could be stepped up. read more

Went here for lunch today, I never even received what I ordered. Waitress told me they simply were not going to prepare whet I ordered. We payed for what my friend got and left. Our waitress was very nice, not sure what was going on in the kitchen. Probably best to try somewhere else for a while. read more

Frequent flyer to this chilis. Margaritas are strong servers are chill. Just stay away from the steak because they can't cook steak. Had to send it back three separate times was still nasty. Everything always taste average. But we still keep coming back because it's the only restaurant in Thomaston. The Southwest eggrolls to be bussin. The cheese fries they were hard and look like the had been sitting in the back for a minute but the old girl gave us new ones so I guess that's okay. You can eat here and be OK but just be prepared to have average food and feel like shit afterwards. read more

Chili's is probably the most well patronized restaurant in Thomaston. However, the quality has certainly gone down within the last year or so. I noticed that their health score was abominable! . I can't figure out what in the world they could have done to warrant such a terrible score. I can say, however, that it never smells good when I walk in; it smells nasty. I think the frequent change in managers may have something to do with it. Also, there have been several times, especially on Sundays, when there are no where near enough workers to serve the people. After the third time this happened I asked the bartender what the problem was. She said that their workers would call in sick very Frequently which left them short staffed. I don't know the answer to this problem, but a good manager would definitely address it. Far too often I see restaurant employees outside smoking when I drive up. Sometimes my server will come to the table reeking of cigarettes smoke. It's truly nauseating. I sincerely hope they can get their act together soon because it is still one of our favourite places. read more

I did 12 years in the restaurant business and i never found anything as bad as this place. My family and i came here to eat and i found hair in the ranch and in the salsa. when my burger arrived there was garbage attached to the cheese and when i talked to the manager, i got nothing but disrepect personally i think this restaurant needs a new whole crew and needa to be shut down till they get everything in order. read more

Hannah the bartender is by far the best here she makes it feel like a very welcoming place and never lets a drink go empty !

Worst manager ever. We drive over 20 mins and 5 items missing from our order, called and spoke to two very rude employees. I would like to speak to corporate. read more

I am so steamed! I was at Chili's for dinner with my family, and I had an issue with mine, and my wife's food being cold. I asked the server to speak to a manager. 15 minutes later, the server came back and told me they were "comping my meal." I asked to speak to a manager and the server said he was the only manager there and could not come out to speak because he was cooking. How can you run a business if you can't talk to who is paying your bills. Will not ever be back to a chili's ever again!! I'd rather go to Applebee's and that says a lot read more

Waitress was so very sweet and checked on us often. Timeliness of food service was extremely slow...waited like forever for food. Thankfully it was very good. Really need to work on getting food out a little faster. Chili's is not where I want to spend a two hours eating experience! read more

Awful slow service only reason they're open is because it's the only one in town would rather eat gas station food

Their food is good and the price is reasonable most items. the service is slower if they are busy. I love the Chicken margarita and the paradise pie. read more

Good service, ribs were incredibly dry and my steak (medium) was raw, and came to my table 35 minutes after everyone else got their food. Won't go to a chili's again. Line cooks obviously don't care. Extremely disappointed. read more

Can you leave less than one star? This place does not deserve any stars. A practically empty restaurant still made us wait 15 min to be seated, waited 15 minutes to have our drink order placed, waited 40 minutes on our food. I had one refill the whole time we were there. My wife's chicken she ordered was 3 separate pieces of chicken placed together to make a "breast" lol and the table behind us was given napkins when they asked for plates to share their appetizers!!! What??? read more

Chili's is a bad restaurant if your wanting to go with your family and have a good meal bad service stale food and the store in general is dirty with flys everywhere one star. read more

Very slow service and multiple people in my party received food that was not as ordered. Waitress was very nice, but when we addressed the manager, he was quite rude and apparently is unfamiliar with the concept that the customer is always right. We will not be returning. read more

The food is what you would expect from an establishment such as Chilis. We were happy with the service with a smile too.

I only ate here once but I have nothing to complain about. The place seemed nicely decorated (more so than others) and clean to boot. The menu has something for everyone. You can get your drink on too! A safe bet for casual dining. read more

I don't recommend this location. We have been Chilis lovers since they first opened in Brandon, Florida and have ate them all over Florida and Georgia but will never go into this one again. We ate there three different times trying to give them a chanceand each time were very disappointed. We were one of the first customers in one afternoon and ordered baby back ribs. Cold inside and obviously from the night before, not freshly made. The other times were not good either so we don't go back. My office orders out for lunch sometimes and there is AWAYS something wrong, left off or not right. One time a co-worker order the chicken strips or chunks and they were absolutely raw inside. Not a little pink and needing to cook longer but RAW and uncooked. I do not recommend at all. read more

I'd totally eat there again. Ask for Remington, he is the friendliest server in North America.

Been here many times. The service is great and the food is awesome too! Ask for Hannah, Sam, Kristen, Elle, or Kim. The egg rolls are my favorite thing on the menu. read more

Called in an order and was told it would be ready in 30 minutes. Arrived approximately 30 minutes later and the young lady came right order to take my money. After another 30 minutes (1 hour total), I asked the young lady how much longer on the food. She advised that she would check and see. Approximately 5 minutes passed and she did not return therefore I asked another young lady to check on the order. 10 minutes later she brought the food out but said we would have to wait a few more minutes for the rest of the food because it was not ready. Apparently they did not prepare anything until I arrived and paid. I waited approximately 1 hour and 15 minutes for an incomplete order. I asked for a refund and told her I had waited too long as it was. I have been to the Thomaston GA Chili's many times and have always had an issue with food, service, or wait time and sometimes all three every single time. They just can't seem to get it together. This will be my last trip there. read more

Chillis in Thomaston really needs to hire more mature workers there. Those kids at night do not have customer service on their mind. I had called my order in the "girl" said 15 minutes so I was there by that time I asked if my order was ready she said not quite so I sat there and sat there and no one ever came back to me the young staff was in there taking pictures and laughing and playing a girl jumped on a guys back and they laughed so at this point I'm feed up and it was 20 minutes later and I asked how much longer on my order the girl said let me go check and my food was just sitting there I don't know how long it had been sitting there I just know I had been waiting for 20 minutes so I get home the hamburger is raw on the inside , my wings had dried up blood in them and as I suspected the food was cold... A waste of 25 dollars . So my suggestion is get rid of all those kids back there a restaurant is not a place to hang out . read more

Just going to say chilis in Thomaston is not the place to eat I just don't even know where to start. The service is slow & food is HORRIBLE! everything I order was cold & tasted like cardboard... took 1 bite of my fajitas & refused to pay, I've had better food from taco bell. DO NOT WASTE YOUR TIME OR MONEY!!!! read more

Well as we were seated the waitress was coughing profusely and sweating. Here's the thing, I don't want to get sick or have a sick person bring me anything. If you're sick you should stay at home. That goes for anyone. We moved to the bar, asked for a drink menu, one wasn't available. The bartender was immediately rude and playing confused. She catered to the gentlemen beside us instead of making sure the drink I was given tasted right. Upon leaving she even included the drink on my ticket, that was clearly not great. Besides her, the staff was walking around with loose hair all over the place. Not everyone was but I think the reason they are struggling is because they have staff that's unwilling to service all people politely, which is why I never go to this location. It use to be great but, for instance, most of my salad had wilted lettuce, my mash potatoes looked microwaved, and my water wasn't kept refreshed by the waitress. The mashed potatoes were hardened somewhat around the bowl. I was asked by another girl and she refilled my water. read more

Second time eating here, the spinach dip made me sick for a week. Made the mistake of going back a third time (and last) the service was slow, not interested in waiting on us and the overpriced food was not impressive. Silverware was dirty. read more

Waitress was outstanding. Hamburger looked very appealing. Ribs were a little dry and all the sauces were sweet flavored. Buffalo sauce was good on them. Fries were served hot. read more

Service was sub-par. The manager wouldn't even come to our table. Food was served cold. This used to be an awesome location but has rapidly declined over the last year. read more