This Wendy's is hit or miss! Sometimes you get great service and good food. Then Sometimes you get rude service with meh food. So I try not to come to this location as you never know whatcha gonna get. read more

Its always a mess and rude customer service We come time after time and still no improvement read more

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If i could rate 0 stars i would !!!! Service is always bad , you think that they would focus on that in training or w.e. It seems someone always has a nasty attitude or just rude if u ask any questions . I threw my food away bc it wasn't made right and came out disgusting. If only she'd listen to my order correctly and not get an attitude.Wouldn't recommend this location at all read more

They suck at communicating they are always mad it's just not a good place to go like if u ask fr chili they won't tell u that there's no cream I bought the family size n I asked if they put onions she said yeah n ofcourse they did not then I gt a shake I gt no spoon then u go ask n they get mad like u did something wrong read more

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Wendy's was the world's third-largest hamburger fast-food chain, hot, crispy, and better than anyone expects. read more

Wendy's - Menu. - Burgers Near Me - San Bernardino, California

I went around 12:20 and whoever took my order and cashed me out was super rude! it was a girl I asked for Dr pepper I quickly noticed it was not dark it was flat I asked her to change my soda out she was so rude! she slammed the window and I clearly heard her when she said "what the fuck do they want" mind you her manager is next to her hearing what she's saying! Wendy's this the type of people you have taking care of your customers?? Do better! It's always night shift too! read more

It was approximately 12:15 am when I ordered my meal. Fries were hot, chicken sandwich was hot, Arnold Palmer was made correctly. I'm overly grateful. Thank you read more

### **1-Star Review** **Disappointed by Service at Wendy's on Highland in San Bernardino** After my daughter's football game at Golden High School, we stopped by this Wendy's hoping for a quick bite. We arrived at **8:53 PM**, and from the moment we walked in, we weren't greeted or acknowledged. I asked to substitute a baked potato for fries, and the attendant **Amelia** told me to use the kiosk. I explained that the kiosk doesn't allow substitutions, but she insisted I try anyway. After seeing for herself that it couldn't be done, she reluctantly said she could take the order at the counter. When we approached the counter, she told me and my daughter, **"You're gonna have to wait,"** and deliberately made us wait--seemingly because we didn't want to use the kiosk. It felt unnecessarily rude and dismissive. At **9:00 PM**, she **locked the door without notifying us**, and we only realized it when we tried to leave. She didn't acknowledge it until she saw us struggling to unlock the door. This kind of treatment was disappointing and unprofessional. I hope management takes this seriously and provides better training in customer service and basic courtesy. We were just trying to enjoy a post-game meal, and instead left feeling disrespected. read more

Thursday oct 23rd 1:33am, time after time this is the worst Wendy's you could ever go to, over $35 spent on two combos and they refuse to give you anything other than 1 singular sauce. Communication is trash they double charged me for extra cheese on the chili and make up their own rules from shift to shift. Location is never consistent with anything except for how terrible they are ever single time. read more

Got the Wednesday meal, paid 12 bucks they didn't give me any sauce at all. I even double asked smh very disappointed. Food good tho .

Went through drive through around 9, got through drive through pretty fast because they had me sit in front for like 20 minutes for 2 frosties and 2 large sprites. Then comes out with other people's drinks and food for another car and let's me know they're out of sprite. They filled my large fries half way, ran out of ranch, and my salad didn't have any dressing when I got home. She compensated me by giving me lemonades and larger frosties. Oh and The baconator burgers were dry. Just a sad experience all together. :( read more

The manager there is rude , not quite sure how she landed that job because it has a lot to do with customer service and she was very rude. I asked for her name. I forgot her name, but she was working drive-through. I don't like going to the spot for that same girl I've had issues in the past just super rude. Do not recommend coming to this Wendy's go to another one. read more

Nothing was special about the Krabby party burger. It's just a regular burger. The sauce was not good. I paid 13 dollars just for a burger and fries. The drink was not included. They didn't even put my food in a box like they advertised it. Don't waste your money and time. I think a Big Mac is closer to a krabby patty than this burger. read more

Wendy's - Krabby patty - Burgers Near Me - San Bernardino, California

0/5 Real Review! Trash service and food. Matthew in drive thru never was loved, the way it talks to people. This place tries to rush you as a customer, then when you ask for anything else you're at fault. Orders are continuously wrong. Need I say more? Hope this Wendy's gets shut down and ego based employees enjoy their incurable lives read more

Worst customer service to ever exist. Extremely slow. Rude. And unhygienic. Saw a staff member sneeze into their gloves then proceeded to pack fries for a customer. Disgusting. But thank god for gloves right? read more

I waited 5 minutes at the register and Eduardo completely ignored me so I just walked out.

Can't take orders right they suck. I don't recommend for anyone to come here. They didn't want to customize my order like I have in the past

I used to come here for break in the morning and the staff is very friendly and quick. They make the food very good. It's a nice quiet location. But I decided to come in the night and a lady named Amelia was very rude and gave attitude for simple requests. Like if it was an inconvenience to change restart an order on the screen. read more

This location is straight up dog shit. ALWAYS messes up my orders AND forgets items. How it it so difficult to forget one order of fries for ONE combo meal. Waste of time and money going to this crappy location. Go somewhere else. read more

The staff is just rude.There's no point of them working in the world if they're gonna be so rude they don't never get your order, right?They don't have any receipt paper and she wants to d*** you because you tell them that they messed app on your order.They need new staffing new management read more

My girlfriend and I went to this Wendy's to get some ice cream and a drink. Standing at the counter waiting for someone to help us a man came to the counter after us. And the lady( Michelle) waited on him first even though we were there first. When we tried to get a coke the machine said that it was unavailable. We tried 7 different choices and all were unavailable. read more

Food was okay.. but kind of annoyed that I got a Dave's double when I asked for a single. I removed the patty and fed it to my dogs, I just didn't want to eat that much. The fries were good, but honestly they weren't fresh and felt sort of hard. I was mostly disappointed with how hard, and stale the spicy nuggets were. They're my favorite item from Wendy's and I only ate them because I've never been someone to let food go to waste.. but they weren't that good unless I drenched them in sauce. I got a large drink too when I made sure to tell the guy medium combo. Most of the drink went to waste cause I can't drink that much . I'm not sure what went wrong cause the burger was made how I wanted it (No veggies) , but I said Dave's single the same way I said no veggies, loud and clear. I understand mistakes happen though but yea hopefully it doesn't happen again to another person out there. I also didn't get a receipt when I gave the lady at the cashier my money read more

My husband went for honey chicken biscuits and they gave us pork instead along with an vanilla ice coffee and the milk was bad

went through the drive thru and received 2 bags but half my order was missing. tried to call the store but no answer. i would like a refund. and they didnt give me a receipt read more

I ask the guy at the window if they had a croissant sandwich , , he said yes. I said Please add it to my order. When I got on the freeway I saw it was poached egg with sausage sandwich on hamburger bun, not a croissant. So they just order anything on to your order to make a sale. As a customer I lost money , because I don't like that kind of egg , plus I can't have Mayo, witch was on the sandwich read more

Love this Wendy's! Gone for Krabby Patty and Veterans Day meal, both exceptional service! Food has been great, pineapple-mango frosty was super bomb. The workers at the drive thru have been incredibly nice, it feels great that they're so welcoming! read more

Went thru the drive thru, thank you to Destiny for getting our order correct. I ordered a Dave's no mayo and forgot to thank her before I drove off. read more

If u ever want to experience poor customer service, meet incompetent humans and get the nastiest attitude for no reason COME HERE! It never fails They got my order wrong 3 times read more

Stupid hours. They don't open their DOORS until 9:30am. And they CLOSE at 8:00pm. Every worker will tell you a different hour. THE HOURS ARE EVEN PLASTERED ON THE DOOR talking about "6:00Am DiNiNG RooM is OPEn" lmao. Lying ahh. But from what I've noticed, they close very early and they open very late. Lame. read more

The service was terrible. The lady in the drive thru rushed us through our order even though there was no cars behind us. She didn't even ask us what drink we wanted for our combo and sent us to the next window. When driving away we were talking in the car and stated that she "wasn't very nice". She said "hmm" through the drive through and proceed to be rude at the window when paying. I've been working in the fast food industry for years and would never treat a customer the way she did. Extremely dissatisfied and disappointed. read more

I ordered a crispy spicy chicken sandwich and I got a grilled chicken. Realized when i was home and took a bite read more

Wendy's - Burgers Near Me - San Bernardino, California

Ordered food thru the app to pick up in the drive-thru. I was told to park my car in the front of the building. I didn't wait long before my food was delivered to my car. My order was accurate and fresh. While I waited I was asked by someone walking by if I could buy them food, I informed the individual I was unfortunately not in the position to assist her, she left me alone with no issue. Can't complain about my experience, just another morning in san bernardino. read more

Don't waste your time, drive thru worker was definitely on something. He was tweaking out really bad, and was very difficult to understand because of his lack of intelligence. Not to mention I found a toenail in my burger ?? read more

Cash only, can't make more then one order per car, unfriendly staff. They didn't have the food we requested as well. Would definitely not recommend read more

My partner and I came to this place to try out the new location and come to find out no Apple Pay nor Samsung pay very un happy with that. Please explain why not And dirty tables read more

Wendy's - Burgers Near Me - San Bernardino, California

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This location sucks!!! The staff is flat-out rude! I wish I had looked at the reviews before I decided to stop here. My fries were ice cold. I will never come back here again! I hope you all get fired and your store closes!! read more

Karla is supposedly the manager and we stopped to get food and use the restroom before going up the the hill. I asked if I could let my son who is 6 use the restroom and she said "no I had to order first". I explained I would order and purchase food as soon as he used the restroom. I already had my family of 8 come in and sit down at the tables so clearly we were going to stay and eat. She said "you aren't a customer until you pay so you pay for food first then you can use the restroom". My son was literally going to pee his pants so clearly she doesn't have kids and if she does what a sad excuse of a mother and woman she is. Needless to say we left and spent our money elsewhere. Lesson learned, that's what can be expected from the employees at this location. read more

If you are in a hurry in the AM I would not stop here HIGHLAND STERLING WENDYS So I entered the drive thru and placed my order that morning Juan was in DRIVE THRU and took my order. From the beginning he was sorta snippy to start off with but I caught myself and brushed it off and kept my manners; (please and thank you all the way through). The menu boards were hard to see the small details under the dirt and it was only my third time visiting this place and now my last!! Long story short...l placed my order get to the window and pay and he immediately asked me to park out front! I asked the girl watering down the cement wasting water where do I park when waiting for an order and she shrugged her shoulders as if to say "I don't know"! And stares at me for a second then begins lot water the cement again! Ok you work here and you don't know where to park.... I just couldn't find anything with a sign so I just parked! And waited and waited and waited it was close to 15 minutes and I tried to go in the store but it's locked and the lady in the lobby is smiling making steering wheel motion for "drive thru" so I get in my car backing out to go to the drive thru and Juan comes walking out with my order! He said oh, I had to wait till I got my line down it was backed up!! Really so everyone else who came after me leaves before me? I called that night to the number on the receipt and the next day and even emailed to try to talk to someone they just requested more info acting like they were going to do something! It has been 4 days today and so no one responded and now my reviews begin!! If Wendy's on Highland doesn't care about their customers I will make sure to let everyone know! So of you are in a hurry in the morning not a good idea to stop here! read more

Complete trash service and food. Got my ordered completely wrong & on top of that the French fries were stale and burnt . Refused to give us a refund because the manager wasn't there total bs excuses. This place should be closed down read more

If I could I would give it a negative star. So I ordered through door dash, and when I arrived to pick up my order they said someone already picked it up, I made sure I had the right location and made sure I chose the pick up option. So the manager told me someone got my order a minute after I ordered it and I told her it was my order and there was no way someone got it because I am the only one that was coming to get the order since I placed it. So then the manager told me to come inside since I was at the drive thru so I went inside and I showed her my order and I definitely didn't get it and her excuse was she just got to work and that she didn't hand out the order. What made me the most upset was she kept telling me that I had to contact DoorDash and get my money back and then to reorder it(made it seem like it was all my fault when they were the ones that handed my order to someone else) and that it happened before because anyone can go inside and see a name for the togo screen and just say that name and say that's their order, you would think they would make sure it was their order by seeing their DoorDash app! Then to top everything off I had to call DoorDash get my refund (which was either a credit or money back to my card which would of took 3-5 business days) and when I got my credit I was just gonna do what she said to reorder it all of a sudden that location was closed on the app. I just ended up leaving and taking my business somewhere else! Bad management and they definitely need to learn how to look at the DoorDash app before handing out food to just anyone! read more