Ordered a small chocolate frosty and it was like all foam!!!! You can even see the bubbles in it. To top it off, it was over $3! Never ordering here again. Clearly they don't care. read more

Wendy's - Over half the frosty was air! - Fast Food Near Me - Rochester, Minnesota

They have their online ordering shutdown so I am unable to use their app for points, rewards or discounts. It is also back to being randomly closed again. read more

This was a drive through order for the new taco salad. The service was quick and friendly. The order was accurate. I have not been to Wendy's for a long time. I was anticipating the 'old' taco salad. Wendy's advertises the new salad with 'tortilla strips', fire roasted corn, and a 'creamy salsa' dressing. OK, I'm game. The tortilla strips are apparently already in the salad and don't provide enough crunch or texture. I'd recommend going to the separate packaging and letting customers add them. This Wendy's substituted ranch dressing for whatever salsa Wendy's is saying is included. Overall, the salad wasn't bad. It didn't provide the texture or taste I was looking for. Would I order it again? No. read more

We used the mobile app to order dine in service. We waited for 5 minutes. Then went up to the counter to check on our order. Was informed they never received the order. We showed them the app order and that payment went through. They told us that they couldn't make the food. That the manager wasn't there. Are only option was to wait and see if the order would come through or pay for the meal again. They refused to give us the manager's name. Only time we paid for the food and never got our meal or a refund. Now going to have to call up the credit card company to dispute the charge. Extremely disappointing. read more

The food can be good when it's hot and fresh.The service is usually pretty good except for the wrong orders lately. read more

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The food was ok. But the customer service was horrible pushy impatient and gave us the wrong order.

Bad customer Service from the Management team and employees from this location They are so bad that they give your food to someone else and not want to give you the right food read more

I love Wendy's but this place needs new management. Went inside around 4pm. Only one other customer inside. There were a couple cars outside. We ordered singles with fries. For 2. Twenty minutes later I was still waiting and approached the counter. The person running the cash register was apologetic but was shocked I hadn't received food. But no food had gone out since I ordered. The line cooks were clearly new and just standing around with no direction. The person I believe must have been the manager was standing at the back laughing with an employee. After asking I still waited 10 more minutes for food. Singles came out with cheese despite order for no cheese. Bad service. They were not busy. There was enough staff but o don't think they are being lead. Will not go back to this site. read more

If we could give a negative number I would. I am currently watching employees cleaning and then using the same gloves on their hands to touch the food to put in fryers and food on grill. I'm also watching as employees are eating food behind the scenes without washing their hands. Seeing that along with finding part of my son's burger pink, I won't be returning. read more

Hearing all the ads about the fries being hot and crispy. They were lukewarm and soggy.

Friendly service, order was correct and came quickly. They were prompt & professional, not sure why there are bad reviews.

I will echo the thoughts above. This place is a total joke. The drive-through isn't working, so you must go inside place an order. When I went inside I ask for a medium frosty, and his reply was "a oh we have small. Will vanilla work?" It was so pathetic that my family and I wanted to have dinner from Wendy's, so I drove the 7.8 miles to the one on the other side of town because this place is a joke. read more

The restaurant smells like hobo and weed. Everything looks and feels like it's been cleaned with month old mop water. The staff are sitting around talking (yelling) and joking around. Went into the bathroom there was literally marijuana on the counters and the trash in the bathroom. One of the workers delivered a "special package" wrapped in a Wendy's bag. This Wendy's might be a front for a drug smuggling ring idk. Not from here. The food is hit and miss. Some of it is fresh some tastes hours old. One of the workers looks like he's trying but overwhelmed from being the only worker. read more

The service is terrible I literally waited in the drive thru for 15mins without any buddy responding I was about to leave then they finally asked for my order. I ordered a jr bacon cheeseburger and the first response we don't have bacon so I changed it to a double stack after ordering I go up the second window and they are blaring music that is in Spanish and just having a good ole time and not evening acknowledging the customers I would this is by far the worst Wendy's I have been to. I know I won't be going there again for food. I would not even give it a star because their service sucks. read more

I want to begin by saying that I feel badly for the employees working here. That being said, I must be honest about my experience tonight. 1.The drive-thru was busy and slow: Not good, but it happens. Understandable 2. NO FRENCH FRIES: A fast food establishment that serves burgers should not be out of fries. What is worse is that the only sign is only visible when you are ordering, after waiting 5-10 minutes behind others cars. There should have been a LARGE sign in a window facing the street so that customers could use that information to decide if they would rather order from a different restaurant. 3. Took my order, which included baked potatoes instead of fries. Only when I reached the sec and window did they inform they had no baked potatoes ready: Running out of food is understandable, but this should have been communicated sooner. They did manually prep my potatoes. 4. Asked me to pull forward and wait for my meal: This happens occasionally; however, it was over 10 minutes and several cars behind me later that someone came out with my food, only to inform me that I had been forgotten for a while. On top of that, they didn't even give me the 2 drinks I had ordered. I do NOT recommend eating or ordering from this restaurant. read more

I love love Wendy's especially when they FIRST came out 2-3 years ago with the then NEW (once served HOT at all Wendy's) juicy burger. BUT.... after trying and trying and TRYING this specific franchise even after they closed this year for renovation.... I am FINALLY.... giving up. This rarely happens. Number one: Their burgers ESP are CONTINUALLY cool Luke warm. Number two: the cheese is cool not melted most of the time Number three: the staff ESP some of their long standing male staff have been surly unfriendly Openly bored with their job and curt. One I believe is a manager ....... Now giving up. Not returning. PS My FAVORITE WENDYS is in the Twin Cities on 28 th street in Plymouth, Mn Right off highway 55 near 494. ALWAYS HOT food fresh. read more

I went today and ordered the 4 for $4 through the app and the fries were hit and crispy with the perfect amount of salt and it seems like there doing a lot better read more

To begin, the employees look and sound like depressed zombies. They got the names wrong for all of our orders. The food was TERRIBLE. The employees obviously hate working here. The establishment was covered in flies. The only positive was how comically depressed the employees are, which makes for great conversation. read more

Wendy's - Bad food - Fast Food Near Me - Rochester, Minnesota

Stopped to eat here today. You actually have to try hard to be this poor at service. I know people are hard to find, but why hire someone who is seemingly and purposely trying to destroy your business. Someone owns this place... they deserve to know. I come.from the "where's the beef time"? I don't do surveys, but I am compelled to report that if that almost paper-thin brown thing between buns is the beef? God help us all. I would be unfair not to mention the red headed lady at the drive thru- who appeared to be the manager - please seek employment in something other tha the service industry. You are the worst I have ever seen. read more

I see this place has not changed a bit. I gave them a year and the customer service is still terrible. Greeted at the drive thru with someone who could not pay attention, only to pull up and find her on her phone with earbuds in. That's professional. Then, the rather obese manager was yelling out directives ro her staff, all the while the window was open to hear her staff talking back with utter disrespect. This place has been a joke for quite aome.time..We dys usually has decent burgers but I'll pass from now on. Hire some folks who know what professionalism at customer service looks like. Get it together. read more

This is quite possibly the worst Wendy's location I've ever been to, and only because of customer service. The building itself is nice, and the food is fine. Only after multiple negative experiences do I come to this opinion, because I do attempt to give business several chances to earn back my trust. On three separate visits (both in store and drive-thru), we were treated to lengthy (15-30 minutes in line alone) wait times, with no apology for the delay, and messed up orders each time. I didn't contact them the first time, because I figured it could be a one-time thing... little did I know it was just a taste of what I was in for. Based on other reviewers' experiences, this is the norm for this franchise (Wendy's Corporate, take a hint!). After the second occurrence, I contacted corporate and the local branch, and didn't hear a peep. The third time, I contacted both again, and got one of the laziest emails I've ever seen from a "manager": "I do apologize for the miss understanding on what u wanted. If I could replace your I would need your address. I will be following up with the manager today on your issue. Thank you Sue" What kind of pathetic excuse for an apology is that? There was no misunderstanding, there was no taking responsibility for what was clearly the restaurant's error. Simply throwing money at the problem doesn't make it go away (Sue sent a form letter with a free meal item card, which we will not use, because that's not what we wanted; we would rather have a heartfelt apology from the manager on duty at the time of the incidences and an attempt to make future situations better). I responded professionally and promptly to her email and letter, but received no further response. The only reason we would ever go back is if we have a lot of time to kill and if they run a charitable promotion again (not a discount, but a percentage to charity). And even then, it's more likely we'll simply donate our funds directly and save our time. read more

Extremely inappropriate and disrespectful service I went through with a special needs client and the manager rudely denied a 4.00 order that she changed her mind at drive through and tried to say she WORKED with "them people" and can't refund her I was so mad about this seriously would not give her money back so I had to throw it away. I WILL NEVER GO BACK , WENDYS NEEDS NEW MANAGEMENT PEOPLE WITH DISABILITIES HAVE RIGHTS JUST BECAUSE SHE COULDN'T TALK DOESN'T MEAN THEY DONT HAVE A VOICE SHAME ON YOU , GOD SEES ALL. read more

It was interesting to get takeout at this Wendy's with no one wearing mask or caring about the current pandemic. Isn't it a rule that all restaurants need to be wearing masks at this time. The person taking money and the person handing out the meals were not wearing mask. read more

You guys- this is NOT ROCKET SCIENCE. Every single time we TRY to dine here for a quick lunch it takes 5 times longer then we expect, each order, as simple as they are, are always screwed up and we have to send back. Idk whether it's the employees or what but COME ON..... Last week my husband practically had to be admitted into the mental ward after trying to deal with you people and our very complicated order of s large fry and a Jr. Bacon cheeseburger. Get it TOGETHER. read more

Easily the most unorganized Wendy's I've been to. I watched my sandwich sit for almost 5 minutes before someone finally gave it to me. If I wasn't in a hurry to continue my trip I would have sent my food back. Cold fries and they didn't have any of Dave's Sodas (which is the best part of going to Wendy's). Would not recommend. read more

Had a good experience. Food was fresh and staff was friendly. We plan on returning.

The workers are always getting things wrong and always sounding like zombies depressed like they don't want to be there and it's just a very bad experience don't go there at all, and the lines are always long and taking all day to let the other person go and get their food and pay the worker and they just take all day in the line so you're sitting there at least for 5to 10 minutes to even put your order in so just don't go to this Wendys. read more

Disgusting. I feel like other locations might have decent food but this one is just gross. Most employees do not care.

We were in line for the drive through, after having placed a mobile order. 7:00 pm was supposed to be their closing time, but a man came out at 6:35 and told us they were now closed. We told him we had a mobile order that was already paid. He said "too bad, you will have to get a refund online." Will NOT patronize this poorly run store with the RUDE staff again. read more

By far the worst place ever. Service is overly slow. Food is always cold. Floors and bathrooms are always dirty. Employees are very rude. Don't recommend this place at all read more

I came here about a year ago and realized I forgot my wallet after ordering. They gave me my food for free, and I'll never forget that kindness. I've been back x2 since then and the food is always as expected, they're fast and have great costumer service. read more

I decided to eat there rather than take-out. They couldn't get my order straight to save their life. My daughter wanted apple juice, so of course they were out. The "manager" on duty just shrugged her shoulders and said oh well and went on with what she was doing. The food tasted decent. Then about 2 hours later I started to feel really sick, started vomiting and having abdominal pain. I went to the ER, and concluded that they gave me food poisoning. I most definitely will not be coming back. And frankly, you're lucky you don't have a lawsuit on your hands. And yes, I did just create a yelp profile to make sure people are warned! read more

Bad Location. We've had cold fries, wrong orders, and poor service. Go to Culver's across the freeway instead!

Tonight the crew at this location was awesome they were very friendly and funny they were very busy but made the wait amusing great job guys

Decent enough cheap lunch or late night snack because they are open after you have run around at night to the bar you can put a little grease in your belly so you sleep well. I usually order the baked sour cream and chive baked potato and a junior bacon cheeseburger and water. Not too shabby for under 3.00 lunch and a nice big parking lot so you can get in and out without much trouble or congestion. read more

I haven't been to a Wendy's in years. Maybe I should have waited or went to a different store. Serves was slow and there was no motivation to move faster than a crawl. I had the 1/2 LB burger with cheese and it was awesome (I have heard they don't freeze there meat witch is crazy for a fast food restaurant). I also got the ghost pepper fries and they looked bad and tasted worse. It contains fries that where soggy, shredded cheese, Nacho cheese, flavored cheeze wiz, and ghost peppers. It was very salty too. Hopefully next time it's better than this. read more

Wendy's - Ghost pepper fries. I do not recommend them. - Fast Food Near Me - Rochester, Minnesota

Worst fast food ever. Half time either the drive thru is closed or the eat in is. And I just waited ten min in drive through when there was only two cars in front of me and I finally left. Worst ever. read more

This locations sucks, they always close early, they shut the drive through down as early at 7pm and lock the doors on weekends. The staff is lazy. Don't waste your time read more

The food is good, that's the only positive, the place is dirty, the cushions are no good in there booths, there pop machine is always out of several different kinds of pop, the employees never smile and seem to panic when there's more than 3 people in the store. The service is beyond slow. Floors looked like they never have been vacuumed. Bathrooms were gross I wouldn't use them. read more

I honestly have not been to Wendy's for over a year because that last few times I have gone were bad experiences. this just solidified that will NEVER GO BACK! To begin. I pulled up to the drive though to an irritated " your order". Not a " hello can take you order" or nothing. Ok whatever, I move on and make my order number 10 combo med. when asked what I'd like to drink, I had the nerve to think about it for 10 second. And the server asks me " would you like me to pick one for you" word for word that is what said to me. Now I'm a little hot, I feel like I'm an inconvenience. after I give my selection I pull around to the first window to pay and move on. The next window I'm thinking. Ok different employee, I'll treat this person with respect, they give me my drink and I say thank you. His response was " uh huh". can't make this up, he then grabs my food and I say thank you again and he just smiles at me and closes the window WOW! Then the cherry on top the order wasn't right, and this point I don't even want the food I just want a refund. I waited for maybe 10 minutes while employee tried to issue me a refun. the conclusion was " I can't seem to figure out how to refund you the money. I said forget it and give me my debit card and drove off.now I'm eating a meal I don't want. I just honearly don't know what to say to the standard, work ethic and integrity of this place. read more