My daughter went here tonight 15 minutes away to get dinner. She ordered a 4 piece tender meal and when she got home there was 1 tender and 3 nuggets in it . Not only that the drive thru clerk was very rude. I have called multiple times to try and make this right and no answer . We have to do better than this in costumer service .... Update my child went back up there and come to find out the manager gave her this meal smh. A bald guy . When she went inside he got nasty and even came around the counter after trying to avoid her and put her off her the other workers . Management is totally unacceptable..... read more

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It seems like you have discontinued your chocolate dessert. It's really the only thing I like. And it's not as thick as it used to be. Please bring it back . read more

This is the WORST Wendy's I've ever visited! The service is horrible. Customer service does not exist here. The time you wait for food is ridiculous, then your order is still wrong. The food is served warm and the drinks never have syrup! I've only been inside once, and it wasn't pleasant. Avoid at all cost!!! read more

I normally come through the drive thru but the line was so long this time and I was in a hurry. I thought that going inside would be faster however after going inside I don't think I will ever eat here again. As I was approached the door to enter the establishment I was greeted by the smell of a black and mild. The smell was coming from the worker smoking in the corner. I thought the black and mild smell was bad but the odor just got worse the deeper I went in. I was absolutely appalled between the smell of the dining room and just the state of the establishment in general. The place was absolutely filthy. I waited at the counter for about 10 minutes before I asked the other person sitting in the lobby if I was invisible. He stated that he was having the same trouble with ordering as well. That's when I used my big girl voice and said excuse me. Before I could get my question out I was cut off by the gentleman in the drive-thru. He stated that it would be better if I went back outside and ordered through the drive thru without even looking in my direction. I asked him did they not take orders at the counter? He looked bother and didn't respond however a gentleman dressed in his pajamas, came running from around back. He was eager and willing to take my order, but his lack of uniform and the fact that he struggled greatly while trying to take my order made me question did he actually worked there. While I waited for my order I went went to look around and the further I looked the worse it got. The ceiling was leaking in different areas and all the water everywhere seems to be causing mold. The whole place made my skin crawl. My dogs enjoyed the burger because I was afraid to eat anything out of here read more

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Do not eat at this Wendy's. They will steal your money, put together disgusting "food", and be rude while doing it.

This is about the 2200 Laburnum Ave location. I was given the wrong order, so I drove back. I explained the situation to the young man that had taken my order. He spoke to another man, maybe the manager on duty. I explained again: I ordered a double, I was given a single with bacon. He turns and says "just make him a double" and walks away. Meanwhile a young woman is crossing herself in mock prayer. She later put my sandwich in bag, lips sticking out, and slams the bag on the counter in front of me and walks away. They still got it wrong: no letter/tomato/pickle, and I didn't ask for bacon. I started coming to this location over a year ago because the food & service were much better than the location on Williamsburg. read more

as you can see, my breakfast still had eggshells inside. i chewed a little at the beginning only thinking it was just a little, then it kept getting crunchier with the next bite. this is lazy and hazardous. imagine if it was a child that got this order! read more

Wendy's - i got a baconator Breakfast Baconator Combo and the eggs still had its eggshell. the sweet tea tastes like it's gone bad. - Fast Food Near Me - Richmond, Virginia

I am only going to express my concern for the workers. This Wendy's needs to be closed down due to all the mold that is visible in the dining area and where you order your food. I can only imagine what it looks like in the area where our food is fixed. You can tell it hasn't not been cleaned in years. read more

People seem nice, but... no soap in women's restroom, dining area is unbelievably dirty. I don't know how they are still allowed to be open. Need to put money back into their people & restaurant. The food was surprisingly good and fresh. read more

Sometimes I just gotta have a kids meal from Wendy's. Those hot fresh cut fries, crispy nuggets and just the right portion for a pick me up! I upgrade my drink to a natural lemonade for an extra dollar. You can't beat the prices. The salads are good too! The kids toy was awesome! Cool, creative dinosaurs to put together! My Mom and I had fun with them! Who says toys are just for kids!? This location is a tad slow, but the drive thru staff are pleasant. Tha-tha-tha-that's all folks! ;-) read more

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Screw this Wendy's, seriously. I just ordered $40 of food, my son's order (who is autistic) was left out of the order, but still had to pay and tip driver. Ordered it again, and it STILL didn't show up. My son is in a full meltdown, and this Wendy's won't even answer their phone. Never ordering from them again. read more

I went to Wendy's for lunch a few days ago and I got my food in less than 5 minutes (around 12 pm, also I went inside the restaurant). read more

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This is the worst establishment that I ever seen. The employees are unprofessional, and the food is never ever right. Cold fries and burgers, It should be shut down!! Zero stars read more

First of all it smelled horrible...the floors were disgusting and no one ever came to the front to take our order. We had to literally leave because the smell was so overbearing. Y'all don't even deserve 1 star read more

Wow, I've been in the drive thru for 20 minutes and there's only four cars in front of me. They clearly don't care at all. This is pathetic... read more

The woman with the hand tattoos is fabulous, but this Wendy's ALWAYS has issues. It's like they don't want you to come to the restaurant. For example they say they need to "swap cash drawers" and that they'll be down for a while. Like what? Other times they say they can only take cash..... I don't understand how the higher ups haven't fixed this store. To add insult to injury the bathrooms inside are disgusting and the dining area is equally nasty. PLEASE get a better manager for this store. Having worked in the fast food industry, I know the store could be fixed with a better manager. read more

Terrible experience everytime. Don't expect to get your order in less than 20 minutes, Even if you're the only customer there

Every time I come the frosty machine isn't working or it's an long wait. Not sure why fast food is 20 mins wait or longer ALL THE TIME.

Deserves 0 stars if it was possible. Have visited multiple times and have awful experiences every time. From closing early to only being able to accept cash with exact change to asking for things and paying for them but not receiving them. Seriously a terrible location. Go somewhere else if you're hungry. This Wendy's location is not worth your hard earned money. read more

Terrible, terrible service. Not a single mask in sight - worst Wendy's experience I've ever had.

Slow as molasses, many mistakes. Plan on at least 20 mins to get through the drive through, maybe 30. Btw, it's always like this, not just during covid. Just now it took me 23 minutes to get to the pick up window, and they were out of one of the two things I just ordered (I asked if they had it when I ordered it). And they gave me the wrong salad and didn't give me any dressing, but did give me extra croutons. I asked for a free frostie jr ( I have a charity key fob) and they gave me 3. I'm not sure if I paid for them or not because of course, they didn't give me a receipt. read more

The slowest Wendy's on this side of town. This Wendy's was slow when I was in middle school with the line wrapped around the building. I am now in grad school and the same problem persist but staff seems to be okay with it. Honestly is sad no matter what rechanges happen this Wendy's will be BAD. Also the water has a funny taste to it read more

This place moves so frickin slow it's ridiculous!!! I waited 30-40 mins in line and there were 3 cars in front of me. What's worse is I had the wrong order and just wanted it fixed. After 20 mins I just wanted a refund. They rrefused my refund and gave me a new order with nuggets that tasted like they have been sitting out for a while. I'll never spend another cent here!!! read more

We had ordered 3 biggie bags and a baked potato w/ sour cream and chives. By the time we got to the front they didn't have our food ready and we had to wait for about 30 minutes or so. They gave us our food and it was cold, nothing on the potato but chives, nothing in the burger that we said we wanted. We said our food was cold and wanted our refund, they were slow and a lack of bad service. read more

The absolute worse location to get food. It seems like they have no staff working here. I arrived around 10:15 am and was told to hold on. By time they finished with the three cars waiting for food in front of me it was 10:32 am. The lady says can I help you? I said can I get a number 1? She says we aren't doing breakfast anymore. When I arrived it was breakfast time and due to your slow service it was now the lunch menu. On another occasion I ordered food and when I got to the window she tells me that they are only accepting cash. There won't be a third time for me at this establishment/location. They need new management and better staff. read more

Slowest Wendy's of all time, if you want to wait for 30 plus minutes for fast food then this is the place for you

Omg I just came back from having my hair done and we couldn't even go thin through the main entrance turns out they had blocked the main entrance for the rest of the night so everyone had to do drive thru to top it off I don't know what was wrong with the people in line but it took so long for the two ppl in front of us to continue. omg normally when i come here it all goes smoothly but idk what happened this time but I'm just saying the service is bad food good. read more

Not the best dining experience. Fries were horrible. Tasted and looked like they were cooked in old oil. Even after I asked for fresh fries they came out the same way. Not changing the oil in the fryer brings out the worst taste The lobby needed cleaning, every table was dirty. I walked around looking for one clean one, then found one that wasn't as bad as the others. Overall the whole place wasn't up to standard. Service was not the friendliest especially when I asked for fresh fries. Not a Wendy's I'd visit again. read more

poor service, poor food and poor representation. I visited 2200 E Laburnum Ave, Richmond, VA TODAY... There was a lady dressed very well and she was very pleasant. Her name was Jackie. She had on a headset and she was the only one with a name tag on. *There was a lady a drive thru being serviced. There was a man who came for a job interview. It is raining. I saw him walking. He was soggy and unpresentable for the interview. The man interviewing him did not have on a badge. He was large, black and dresses very sloppily. He is a POOR REPRESENTATION OF YOU! There was an older lady who took my order. She was so rude and unpleasant. She was very irritated and cursing with another female employee with gray hair. The gray haired lady gave me my burger and fries. I continue to wait 10 minutes for two half salads and ice tea. So I get the cup, give it to the lady that took my order to fill because the tea was not in the lobby. The tea melted all the ice. It was still super super sweet and hot. I realize this while the initial lady is getting my hot fries. omg...she returns with raw fries dipped in hot oil. I discover this when I am waiting on tea... I asked another worker, younger, large female. She brings it back with small cup of ice. ummm...There is no room to add ice. I explain that i need a larger cup of just ice and i will pay. she throws her hands up and walks away. At which time I realize these people don't need my money in their life. I WILL NOT BE BACK! I LEFT MY TEA, CUP OF ICE ON THE COUNTER! RAW GREASY FRIES, Single with cheese and bacon, power mediterranean salad half, apple pecan half along with the napkins, forks, knives condiments and one straw IN YOUR OWN TRASH CAN! I DID NOT ASK FOR MY $19+back. I got in my car and left knowing this is my review for the world to know! DO NOT VISIT WENDY'S 2200 LABURNUM AVENUE RICHMOND VA EVER... read more

I've been here numerous times and it's seems like you all don't know how to do your job. I'm tired of coming here and you always get my food wrong. You overcharged me because you're incompetent. Get your act together seriously get your act together. A multi million dollar fast food restaurant needs to really start doing some Quality control read more

Low on variety of drink flavors, bad customer service, fries weren't fresh& had no salt, cookies left on display were old& when ordered the cashier stated "they're old," with no desire to make any new ones and continued to leave them in display. read more

Drive-thru had lengthy line, considering we just ordered drinks, but went at a fairly average rate. Nothing special, your definitely not missing a thing! read more

Wendy's - Ordering from Drive-thru - Fast Food Near Me - Richmond, Virginia

One of the worst fast food experiences ever. I sat in line for 20 minutes before they even took my order (there was only 3 other cars in line) and I don't know how they are this slow at lunch time when they should expect having to serve people. Don't waste your time go to the kfc, chickfila or Burger King right around the corner. read more

This Wendy's is sooo slow. You wait in the drive-thru line for what feels like hours then when they give you the food, the order is wrong. I've been to this Wendy's several time and it's always a bad experience. The workers were sitting down eating while there were several cars in line. I wouldn't recommend this Wendy's..save your money for the chick fil a down the road. read more

Drive the extra miles and go somewhere else because the service here is slow and rude.

The worst service ever. Slow slow and slow especially in the drive thru. And they get orders wrong constantly so check your bag before you leave. I only go there because of the current 4 for $4 promotion but I had stopped for years. read more

Pulled into drive thru line at 8:29pm and didnt even get to order my food until 8:48? Why so long, really? This is the reason I never stop at Wendys...so slow? Poor staffing issues or just incompetent staff? Either way, this place is a dump...just tear it down! read more

THIS PLACE SUCKS! with a capital S. I don't get any food there myself but my nephew loves the 4 for $4. I will drive out the way to go to another one. Just had a horrible experience there. I wish I could cuss them all the F___ out for upsetting my day. read more