Excellent service ! Jose was very kind and went out of his way to provide awesome service!

Customer service is ok. Their performance in the back is slow af though. Been waiting 10 min for 2 damn items and one is chilli which is already made. Cashier said they're "delayed" whatever tf that means. If you want not so fast fast food and like to wait long time come here. read more

Waiting for 40 min to get your order isn't that bad. It's bad when you ordered through the mobile app and people ordered after you arrived got their food way before you did. read more

This Wendy's was lucky to get a two stars, the service was awful and the French toasts were terrible. Not going back here.

When traversing the worst interchange in the entire state of California, it is easy to lose yourself in the immaculate congestion between the 60 and 57 interchanges. But as one treks north to the 10, shining like a beacon of hope is the Wendy's off Temple in Pomona. Commanding a view of the Pomona valley floor that would make royals cry, this mighty cathedral of Square Patties and chilled milk frosties hold the distinction of being the best Wendy's on the planet. Their drive thru even says so before you get to order. What a joy to have experienced such a monument to modern American cuisine and capitalism. You'll find yourself making frequent pilgrimages to this holy land of fast food. read more

This has to be the worst Wendy's I have ever been to in my life. First of all I order a chicken sandwich, when I get home the only thing I see in the bag is two hamburger buns. No chicken, no toppings, I swear they hire the dumbest people that work there half of them don't speak English and a bunch of them are in their teens and they can care less about the job and the customers. These people need to get fired! Save your money, and go somewhere else! read more

Wendy's - I ordered a chicken sandwich which was nine dollars and look what I received. - Burgers Near Me - Pomona, California

Disappointed .... The burger was not fresh, burned and crispy around the edges. Not happy with this.

When deez nuggets in yo mouf!!!! Got eeem! With ranch of course. Why do you like chaos ? Idk I'm retarded. read more

This literally is the worst Wendy's I have ever been to. I get home to eat my food, and you can tell there was cheese on my burger and they basically scraped it off and they didn't even wrap it up tightly so it was open when I saw it in the bag. The people that work here, obviously hate their lives and their jobs because they can care less of how the food is. That's why this location has horrible horrible reviews. They hire dumbass morons to work there. Uneducated idiots who don't even speak English. read more

I can't even begin to express how angry I am at the fact that it took them 25 minutes to serve three cars while I'm on my lunch and I no longer have the opportunity to eat anything. How in the world does it take you 25 minutes to serve three cars in the drive-through. Don't go to this place on a lunch otherwise you will go hungry. read more

OK, I know fast food is fast food, but when you advertise your food, it should be close to what you advertise. Well, I can say these commercial artists need to become cooks at Wendy's. We ordered two chicken sandwiches and one fry, and it was $17! If the food were decent, I would say OK, but still $$ for fast food. Fast food is not cheap! The Box Dinners that you make at home with fresh ingredients are a better deal. $38 for six meals, including delivery. $29 with the specials. The fast-food industry keeps trimming the size of their food, and they think people are not paying attention. Well, after five bites, the chicken sandwich was gone, dressed very sloppy and just barely edible--terrible customer experience as well as a food experience. read more

This place just sucks now. Poor wait times, and even poorer customer service. Food orders always wrong. They lock the lobby for no reason. I have been coming here for years and the service is worse every year read more

If i could give this Wendy's a 0 stars i would. The restrooms were horrendous. They for reals need to be cleaned. Never in my life have I seen such a filthy place and someone needs to call the health inspection on them. After getting my order I didn't even want to eat it anymore knowing how disgusting that place is. read more

I have to say, I'm pleasantly surprised that this place is going up in quality, whilst most other fast food chains are going down. Their food has a slightly fancier, almost hipster vibe to it, and the ingredients are always fresh and delicious. The new Tuscan Homestyle Chicken Ciabatta is particularly yummy and has people coming back for more. If the burgers and sandwiches are too heavy for you, they also have light, yummy salads with sweet or refreshing additions such as fruit, BBQ Ranch, and even an Asian-inspired one. The atmosphere is nothing special, and you don't see as many Wendy's restaurants around as other fast food places, but if you're looking to stretch your dollar further for breakfast, lunch, or dinner, this place's diverse menu has most others beat. And it's the only fast food restaurant I know that offers baked potatoes. read more

Wendy's - Tuscan Chicken Ciabatta - Burgers Near Me - Pomona, California

Went thru the drive thru and ordered only nuggets. Got home two minutes later and they were completely ice cold. Food is NOT FRESH.

Gasp, this was completely and utterly disappointing. NEVER AGAIN! You think you're slick Wendy's making us wait for our fries for 2 hours and you didn't give me a fork buddy! My cheese was as hard as a turtles shell and the frosty was spoiled the milk tasted like powder!!!!! . read more

Wendy's - Burgers Near Me - Pomona, California

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So they push their breakfast menu hard latterly and 1 the dining room doesn't open until 9am. Isn't that almost lunch time for most people? Also they limit breakfast sandwich deal to 5 per customer per day! Food is good but the red tape and schedule won't do when your trying to feed breakfast to a family or a crew for cheap. Lol. Maybe the Wendy's in glendora is better. Worth the short drive to find out. read more

sooo. everyone knows wendy's food quality. and even if i leave a one star review i will come here from time to time. but hands down.. out of the many many places that i've been to. this wendy's is easily the most miss managed, one i've ever seen by far. usually wendy's in general easily falls below the average fast food restaurant in terms of accuracy. i would say on average 60 percent of the time the order is executed correctly. but this location has never, not once, done a passable job. just today. asked for spicy nuggets, took forever and the guy at the window asked me if it's ok to give me half spicy nuggets because they were out of regular... i told him i actually ordered spicy.. he still gave me 4 spicy 4 regular nuggets. i asked for ketchup and sweet and sour sauce. i got 3 sweet and sour, 5 bbq, 1 honey mustard and no ketchup. this is for 8 nuggets and fries... also the syrup level of the soda is never right. its is sooooo obvious the owner does not care at all. the manager is either not there, or also does not care at all. employees are obviously ill trained. food is still good. so there is that.. read more

Passed by so many times but stopped by for the first time this past weekend. We had seen some ads showing Frostys for only $0.50 so we wanted to try it if we were nearby. We just so happened to have exited the Temple Ave. freeway ramp, remembered the Frostys deal, and went directly to Wendy's! We ordered a Chocolate Frosty and a Vanilla Frosty to go so we could try both flavors. Overall, service was good and parking aplenty. The only inconvenience is exiting the parking lot and needing to head west on Temple Ave instead of east. One can only turn R to go east on Temple. Once you drive to the next light, you can U-turn to head west on Temple. Since we did not order anything else on the menu, we cannot attest to the other food items. The quote by Dave Thomas, to the left of the cashier, had a few letters missing in "Founder". read more

Don't go to this location, ordered a spicy nacho chicken sandwich combo and a ghost pepper sandwich by itself comes out to 22$ waited 8 minutes for the food just to get home and the ghost pepper is a regular chicken sandwich. No receipt or anything I call and she just tells me they charged me a regular chicken sandwich but how am I to know without a receipt to prove that's what I was actually charged for, wanted me to drive back 10 minutes to "exchange" the sandwich terrible service read more

I order 1 regular nuggets and one spicy when we start eat we found out that there were both spicy.

Ok so I ordered sandwiches, a fry, and a chicken nugget. While I'm eating I see something black on the fries. There I was surprised, of course it's a FLY. So I go back and ask to talk to the manager and the woman I talked to asked back if I had any problems. So I told her do you guys fry the flies along with the fries. She said no and asked what did I want to do about it. THE WOMAN JUST ASKED ME IF I WANTED REFUND OR SOMETHING ELSE AND THAT WAS IT. The woman didn't even say sorry or anything so I took the refund just for the fries and came out. I will not come here ever again. read more

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My husband ordered a triple deck hamburger combo on 8/26/2021 around 4:45PM at the drive through. Two complaints, 1st there's no receipt in the bag. Secondly, the Sprite was just plain water there's no sweet taste at all. I ordered a large size chili. Fortunately that was OK. We can't believe the drink incidence was an accident. We certainly will never order from this location any longer! read more

Line out the door and only 3 people on duty. This place is SLOW foodnot fast food....which means NO food for me. Will never come to this location again! read more

Ordered two breakfast combos this morning with potato wedges, cheddar cheese sauce + jalepeno slices as toppings and diet cokes. Order was delivered with both potato sides without any toppings. An hour later half way down the drink, my blood sugar shot through the roof, realizing we got regular Cokes instead of DIET. Born T1 diabetic. It sucks. Only in America where you'll find assholes who'd purposely ignore your special order requests even if it means life or death. The people worked the morning shift at this location should be fired, and there should be a law in place to penalize the store for this kind of fuk up. With insulin being $700 a vial, now I have to administer extra doses to bring blood sugar back down. What a bunch of human trash. read more

This legit has to be the worst Wendy's in the world!!! Slowest service. Drive thru is like an hour long. Just to let you know they're out of the items you ordered. Go to a different city if you want Wendy's, and stay away from this location. read more

The worse customer service. They know you're standing ​there but don't acknowledge you. The order was wrong the food horrible. It tastes like they are using old sitting in the freezer for months food. They shouldn't be open. Threw my food away. I hope I don't get sick from. What I ate! read more

We asked them yesterday if the dining room was open I went there at 8 PM. People were inside eating and ordering. The doors, however, we locked. The staff made vague hand gestures that they we closed. The sign on the door said they should be open. The Yelp add said they should be open. I called the store, but they didn't answer. They need to get their act together; they will get no more business from me. read more

Ordered 3 4 for $4 Got two. I guess it's my fault for not checking but it'll also be my fault to never go back here. I couldn't eat lunch because my other worker needed the food more than I did. Throughly pissed mostly because this review ultimately won't change anything read more

This is the worst place to go to....I ordered a baked potato today asked for extra cheese. they said that they already put it in the bag and wanted to charge me another .75 for it. They forgot to put the chicken nuggets in the bag. When I got home, I called and asked for the manager. TIM is suppose to be the manager was not available until tomorrow. Nobody was manager or acting manager while he is gone. All the girls had very broken English, I could not understand what Lucilla was saying. Come back and we will give you the chicken nuggets. was her solution. The attitude and the disrespect was terrible. All the girls were giggling on the phone and there was no one to take care of the real issue at hand. I will never go back again and I hope no body does. They can close the place as far as I am concerned. Betty Sue McGuire read more

They staff manager dalia and the 19 year old register kid (that doesn't know anything) have no clue on how the reward system works. She literally stated I had to make a purchase to use my REWARDS...... People its call REWARDS for a reason. ‍ Wendy's you need to properly train the people that represent you. Not only do they look bad for not knowing how the REWARD SYSTEM WORKS but it makes you(wendys) look bad for having such a low expectations for your employees. read more

Wendy's - A Baconator with only one patty ordered two and another sandwich with the wrong bun..... - Burgers Near Me - Pomona, California

Worst experience at a fast food ever. Ordered food on their mobile app. App approved, took the payment of $26.55 and gave me an order number. When I went to the window the cashier said they could not give me what I ordered as it was a lunch item, even though the app accepted and took the money. She only offered a small breakfast item worth about $14. I did not want to pay $26.55 for a $14 item. I then requested a refund. The cashier said she could not do that. I asked for you name to complain, but she refused to give me her name and told me to leave. The receipt shows a name of Lucia. I took a video of the conversation and will send to my credit card company to dispute. Also will complain with the company. read more

Paid $18 for my my burger and nuggets. What I got was a burger and extra fries. The line was super long which I was ok with but to mess my order. read more

I made a Yelp account just to comment this specific review. First off, I want to say I'm a VERY understanding person who has worked in customer service before, and I know we all make mistakes and I get it. However, the issue with this store has become a problem for me. I order UberEats after I get off of work, and usually pick this Wendy's on Temple Ave as it's close to my house. After I get off work, all I want is some chicken sandwiches and a ice cold Diet Coke, it decompresses me, and I order around 9PM. The past FIVE times I have ordered, this wendys just doesn't give my driver the Diet Coke. They used to NEVER forget anything, and now when I call the Uber driver they just say "Oh, they didn't give me it I'm sorry" I don't get mad at them, I get the mistake. One Uber driver even went to 7-11 to buy me one because he felt bad I had put in the notes "Ask Wendy's for the Diet Coke, they've been forgetting it." Tonight, I ordered Wendy's. It says my food has arrived, and there is no Diet Coke. It's almost that I expect this of them, I ALWAYS take a picture of just the bag and no drink, and UberEats refunds me right away. I usually order a Diet Coke on its own and just wait for it. My driver tonight didn't speak the best English, but she did communicate to me that she asked them for the Drink and Wendy's said there was no drink. its not like they have missed the SAME item on the receipt they get 5 times, 5 times is too much. I'm going to call and speak to the manager tomorrow, and as I said I'm understanding like maybe the soda machine is broken?? But, then I spend an extra $7 to order another one and it comes with no problem. Pictures are attached. read more

This Wendy's drive thru used to be so fast and accurate with your order.. disappointed with my order salads went up and got smaller and when I asked for bacon and asked the guy if they did put bacon.. he said "Yes" without looking.. I opened it and there was no bacon and waited till I took off .. for them to add the bacon "Very POOR Service". read more

I would rate Wendy's as 5 stars, as they win on taste for fast food. Some service is amazing, some is downright rude. One night I am praised for maneuvering my large truck in the drive through, the next the guy is in panic placing his hands in the way of my mirror and the sign sticking out from the drive through window. I was perfectly in control. Yes a reminder is great, but geez. Who the heck ordered your cup holders, they are more for show than function. I had my hand on the carrier and all the drinks went flying off. They were not even being held. I have a sticky truck, thanks to Wendy's. read more

Unfortunately, I have to write a bad review. I've been coming to this place for years and ultimately I won't be coming here no more. The bacon is always burnt, the fries always either lightly salted or heavily. The only reason I gave a two stars; is cause the soda and salad are better then any other place. I hope Wendy does some changes and more QC on the product they put out. read more

This Wendy's has the worst customer service. I've come here several times and always encounter the suspiciously inebriated young man working...his name is JOSEPH. Someone run a drug test on him. He always gets my orders wrong, has a rude attitude, and cannot understand simple requests. read more

Had a large breakfast order this morning and Juan at the drive thru window was very patient and kind. Always appreciate some one who always has a good attitude especially early in the day!! Thank you Juan!! read more

Joseph is incompetent. This is the farthest his life will take him. Absolute moron - pretty rude too. Fairly certain he was high the 3 times I've been here and had him take my order. Terrible customer service. Very rude for no reason. Can't even manage a simple task. What a guy. Hopefully a random drug test will kick him to the curb too. I don't care if you're high but no reason to be disrespectful. Not even worth arguing with this kid, calling him a monkey would be an insult to primates everywhere. Absolute moron. read more