My sister and I went to Carl's Jr. for their Famous Star special (buy 1 at regular price and get 1 for $1.00)... We placed our order and were asked to pull around and park in the front and they'll bring us our food... I absolutely hate when fast food restaurants put so much pressure on their drive-thru service times that they tell customers to park and wait!!! We waited almost 5 minutes to get our food and when we got home, we couldn't believe how badly the food standards have dropped at Carl's Jr.!!! Waiting 5 extra minutes for food means our food should be hot and fresh but the fries were cold and the burgers looked horrible!!! Nothing like what they advertised!!! I included a picture of how Carl's Jr. advertises their Famous Star and I included 2 pictures of the burgers we got!!! What has happened to Carl's Jr. and how they serve food to their customers?!?! I'm beginning to understand why this location never has a lot of customers!!! read more

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This Carl's Jr is in a small strip mall and has an outdated interior. There are door locks for the bathroom. Ordered 4 Famous Stars with cheese and it was tasteless. The lettuce were soggy and flat. Disappointing burgers. read more

Carl's Jr - Tasteless & Flat not so Famous Star - Burgers Near Me - Pomona, California

First time at a Carl's Jr- Ordered their double cheeseburger and fries. Wait time for my order wasn't too long, as we were the only customers at this location during this afternoon. The burger itself tasted okay; but the bun was really dry. Fries tasted okay as well; Overall, this fast food chain doesn't have much on their menu that stands out. Did noticed someone outside the door pacing back-and-forth the entire time I was eating my meal; quickly finished my food and left read more

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Asked for NO cheese 3 times before and after receiving a Famous Star. Welp, got cheese anyway, after two different people said it didn't have cheese. Since I was commuting, I had already left. Called abs spoke with the manager, who requested a pic of the receipt, which I gave as well as the pic of my burger! Even though I was promised a new burger, I will not be returning . read more

Carl's Jr - Famous star with cheese - Burgers Near Me - Pomona, California

Visited This Carl's location today. Javier has great customer service. His service was 10/10 read more

Carl's Jr - Burgers Near Me - Pomona, California

I needed a cup of water and Carl's Jr was the closest fast food place to me at the time so here I am... I went through drive-thru. I didn't want to just ask for water so I also ordered some chicken tenders. I prefer their chicken tenders over chicken nuggets because tenders are the real chicken breast meat versus processed chicken. Funny, the gentleman who took my order was trying to convince me to order the chicken nuggets instead... not sure why though. The lady at the pick-up window was okay. Order came out fairly quickly. Chicken tenders were crispy and moist. Size was huge. Taste was very tasty. Water was decent. Yeah, there aren't any other fast food places near Cal Poly Pomona except for this Carl's Jr. Thanks for being here for the college students! read more

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If I can give it zero I would, there was mold on my breakfast burger. I analyzed more into it and it's positive for mold. Don't eat here read more

Carl's Jr - Burgers Near Me - Pomona, California

This is the second time this week I had to pull and park to the side to wait for a simple 4 peice chicken star meal for my son, isn't this supposed to be fast food? And you have us pull to the side and wait so they can't time how long you guys took to bring out a simple kids meal, smh read more

Carl's Jr - Burgers Near Me - Pomona, California

Love the food here , friendly people Great service I enjoy coming to carls with my family :) read more

The service here was exceptional. Adriana was incredibly sweet and welcoming and gave us great recommendations. Not only that but the food was amazing and well prepared! read more

Carl's Jr - Burgers Near Me - Pomona, California

The manager and the workers there are outstanding people. They have a positive attitude and I like the way you work like it's outstanding communication. read more

I came here for some cheap late night chicken tenders and I wasn't disappointed! The workers in the drive through were really kind and my food was made fresh to order so there was a little bit of a wait which I don't mind if my food is fresh. The tenders were piping hot, the workers gave me a good amount of sauce and napkins, and the tenders were delicious! 5/5 experience read more

This plan is one of the nice restaurants. I appreciate how clean it is and there is a long time employee, her name is Adriana and she always greets me with a smile. I would never know if she has a bad day. read more

Carl's Jr - Double Western Bacon Cheeseburger - Burgers Near Me - Pomona, California

I went thru the drive thru and everything was fast and fresh. I had the French Toast sticks and they were so fresh and crispy. I also had the small cheese burger add mayo and tomato and while those upgrades do cost extra they are delicious! FYI the bathroom does need a code for ladies and men's but they are clean and well kept. read more

Excellent service. CLEAN. Food was typical. No complaints. We just stopped by on our way to a nearby place.

Adrianna was very nice to me very accurate with my order. She took her time to understand me and helped me out!! Restaurant was clean too!!

friendly professional staff, fast service. nice clean restaurant and Adriana is awesome. We will be coming back To this establishmen.

Every single time your order through mobile app this place does not provide ranch, like for jalapeño poppers or anything else. Beyond stingy franchise. read more

How about you never, ever, ever, put a "3% service charge" on fast food and instead reflect it in your prices on the menu. It's doubtful that money goes to the employee pay, rather extra money for the franchise owner. Carls is already overpriced for fast food, and this sours my opinion on this location. read more

Carl's Jr - Your food doesn't cost the listed price, there's extra fees just for the franchise owners! - Burgers Near Me - Pomona, California

I love the burgers from Carl's Jr, but this location has really great food! On top of great burgers, the front counter staff is always courteous and make ppl feel welcome! I missed the dine in hours tonight, but the lady at the drive thru truly made my day! Great service, kind gestures of asking if I need additional condiments (vs other stores that wants to charge me $0.25 for each sauce). read more

Carl's Jr - 1/3 lb Original Angus Burger - Burgers Near Me - Pomona, California

Fast food places by nature should be held to their own standard, but I think even then, some things should be standard. One of the things that irked me was the fact that I received two opened honey mustard packs with my order. It was pretty gross but also disappointing because I was really looking forward to eating my waffle fries and onion rings with the sauces. It's had to dig into the old sauce bag instead. read more

So this review is for the Franchisee/Owner/CKE. This issue has also been reported to OSHA. We went inside to eat and were met with 90-degree temperatures inside. I spoke to one of the employees, and I was told that the A/C had been worked on for two weeks and is waiting on a part. Let me call BS right now. You have employees working in a very harmful environment with no air circulation at any level, along with hot, humid, stagnant air. This is abuse! Not even some big fans to circulate the air? This franchise/owner is either lying, too lazy to push this through and complete, or does not care about their employees. I think it is both. It is shameful you treat your employees this way, much alone patrons. Needless to say, the employees were warm, did a great job, and we took the food outside to eat (it was over 90 outside but felt better than inside). SHAME, SHAME, SHAME on this owner/franchisee. Expect a follow-up with OSHA. read more

the food was great and quick, the place was clean and nicely kept Adrianna was kind and helpful

Been here a handful of times and have always experienced great service for a fast food establishment. I've also never had an issue with redeeming a Carl's Jr. coupon here. The last time I was here, I opted to order through the drive thru, the first for me at this location. For the Chicken Filet, it took them a bit longer to prepare, so they let me know when I paid. They noted that they could bring it out within a few minutes, which they did. We parked in a parking spot in front of the door and they were out within a few minutes, delivering our order to us! Fast service, professional, and very polite! Everything that I've ordered here has tasted delicious and haven't had any issues with my orders here. This location is located on the corner of Temple Ave and Pomona Blvd, near Cal Poly Pomona. read more

Literally forgot half of my items and stuffed it all in a big bag. The guy does seem to be the only one working but still!

This location is right around the corner from my office. The drive-thru is always busy, but not so much inside. The inside dining area is usually fine, but sometimes it's in need of some cleaning. The folks working the drive-thru are usually quick and friendly. The other day, I ordered a 5-piece Chicken Tenders combo meal and actually received 6 pieces (woo-hoo!). It didn't take too long to receive my food and it was hot and tasty. My total was just about $10. Not sure what happened to Carl's Jr., but the prices have gotten ridiculously expensive for a burger or chicken strips, fries and a drink. This used to be my favorite fast-foot brand, but I don't know if I can continue with so many other reasonably priced options nearby. read more

The staff here are wonderful the food is always fresh dining is always clean. The staff is very helpful and cooperative

I am transit operator who's had layovers near here and have eaten here numerous times. I was satisfied with the food quality. However, during this whole corona virus thing my fellow operators who have to work during this outbreak have been denied access to use the restroom. We don't have the option of jumping in a car to find another restroom so yeah thanks for showing us how much you appreciate our business. I can promise you I will never be back to this location! I expect t other operators will also follow the same. We have brought you a lot of business. I understand that you have them closed for safety reasons but can you imagine for a minute to be at work and not be able to access a restroom. Sincerely, Your former loyal customer read more

When I ordered I was offered a desert item. Food was fresh. Got my order fairly quickly and the customer service was great.

For a fast food... you are not so fast... specially when the customer has order ahead of time, you don't just make the order when the pick up arrives.... read more

Carl's Jr - the counter area of the restaurant - Burgers Near Me - Pomona, California

The restaurant has a flashing neon sign that says open 24 hours but they close at 11pm? And they have a wet floor sign blocking the drive thru... they should remove the sign read more

Worst Carls Jr. Thus is a 3rd consecutive time without ranch dressing ... Nobody cares. Find another place read more

Came in to try the new "Beyond Meat" burger. I'm not vegetarian and I do eat meat but I was curious. It was surprisingly delicious even if it's meatless. Cooked really well and the texture is very "meaty". Restaurant was clean and welcoming. The manager was making sure everything was taken care of in the restaurant and with the customers. Cam to ask me how I was enjoying the new burger. Very friendly and customer oriented. Bathrooms look like they've been recently renovated. Need a code to use. read more

Carl's Jr - The new "Beyond Meat " burger before I took a bite. - Burgers Near Me - Pomona, California

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For a fast food joint this place was spotless, the service was top notch and the food was great. I tried the new franks red hot and blue cheese waffle fries and was pleasantly surprised, tasty! The new fresh baked bun for an extra $.30 is well worth it! read more

Carl's Jr - New fresh baked buns are tasty! ($.30 extra) - Burgers Near Me - Pomona, California

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Against my better judgement I decided to go to Carls Jr. on my lunch. Mistake. So I ordered the $5 ALL STAR MEAL. It was All Star alright if you were stranded on a deserted island and this is what you had to eat. What can I say that the picture I am attaching does not, you can obviously see the HUGE difference. Now I get it, its never going to look like the picture on the menu. I do however expect more than just 2 flat patties wedged between 2 pcs of limp bread. Also, where the heck is my cookie?! Missing!? I couldn't even console myself with that. read more

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Carl! I just stopped by to get a superstar with cheese for a quick lunch. And I had the most perfect burger from this place today. That kind of burger that is a rare treat that reminds you this place is my favorite place to get a burger- not in n out or whoever. I tell all my out of state friends Carl's has the best burger, so fight me. You guys did good today. read more

They get my order wrong literally every time. It's a one burger order that every other Carls gets right I don't understand why this keeps happening. read more

Where can I start on this ok this is only of the only things around this area where we can get food becuase its close. Ok they always ask me if I want to upgrade i say yes and they also charge me like there single items. Like wth I thought its 80 cents to upgrade nope its 5 bucks dont come here. The last time im going to this place. read more

Disappointed. I'm an essential worker and the pix on coupon looked tasty and healthy with lettuce, tomato n onion. I arrived after a long shift n was met with three negatives...cashier for drive thur was speaking another language on phone as she took my money. I was going to ask her for something,but felt unwelcomed. As I pulled away..starving for a fry or two..they were cold. Not warm..cold. I get home and my burger is smushed with little lettuce, extremely thin tomato n onion n the cheese was hard to find...far from what the pix looked like. I'm heading out to grab more food from somewhere else..not satisfied in the least read more

Not to happy with this place as i order and went i got home i was missing half my order i will never return to this place ever again they did sure charge me for the whole order not yhe first time this happened so i don't recommend this place read more