Went recently and did a mobile order. I ordered the spicy wrap which was still available in the mobile order app but apparently discontinued at this store. Asked them to remove it from order, they wouldnt ("we cant change mobile orders..." mmmk but u charged me?) but did offer me an alternative item. That was nice. I wish Wendys would get their act together and stop this variation by store BS. Its inconsistent and unfortunate. Fries you could tell are not fresh. I have complained about this store in the past and their GM blamed the kids working there which I actually think is unfair. The buck stops with the GM. The "kids" will only do what they are told &\or are allowed to get away with, ie schedule a SUPERVISOR and PAY THEM to ensure things are done properly. The staff were not wearing masks during the pandemic like they are at Chick-Fil-A which has a much more robust operation. Think I know where I'm going to spend my $11 next time. Simple as that. read more

This location always gives us someone else's food!! please just give us the correct food. This has happened nearly 3 times In 2 months.

I got some drive-through breakfast, and the girl that that took my order, made my day. (I believe her name was Andrea) I let her know how pleasant she was, and she told me I'm a morning person, this is my time to shine!!! That girl should be in line for a promotion! read more

Order #3450 at restaurant # 00011958 We ordered a double baconator meal without mayonnaise-and it had mayonnaise and no fries! Tried calling the store several times but no one ever answered. Disappointed to say the least. read more

Wendy's - a burger and a piece of bread - Fast Food Near Me - Peoria, Arizona

1st of all Wendy's app encouraged to use for discounts only so they can serve you cold food and not have the food you ordered. They were out of chili at 8 o'clock. Meal was paid through app and they wanted to give me extra fries instead of my chili. I went there because I wanted the chili. I said no thank you I'll just take my money back. The manager came over and said we can't give you your money back please let me give you something else. No thank you, I guess I just have to take care of it through the corporate office and he said good luck with that. Sad that Wendy's out there to take advantage ofpeople. Shame on you Wendy's. read more

food was good but they didn't close my soda like fully and only put 6 chicken nuggets out of the 10 that i ordered and but only a little bit of fries in my large fry box and didn't give me a straw read more

Pulled up to the drive through and asked for a #8. (Classic sausage, egg and cheese sandwich meal) Was told "not available." After nothing else said after I asked since when? The response was "yesterday" in a very rude tone as if I should have known that. Maybe I could see where he was coming from if the put unavailable on the menu, but it clearly wasn't. Normally I have good service with happy attitudes but not from this person. I'm also still seeing the sandwich on their website and called another location here in Arizona and they said they still sell them. Hmm... read more

Order from the app. I had enough for a free Baconator. Took my reward points but still got charged. The lady told me we can't control the app and we've been having problems with it. Also ordered a Son of a Baconator. The patties were so thin and bacon were bits. I know what a Son of a Baconator looks like. This one was the size of a childs burger. The last two orders were wrong or missing food. I get it, it happens, but it shouldn't every time we go. One time 4 orders of fries were missing. I try to look at my order before I drive away but when there are 15 plus cars behind me, I feel bad. read more

Wendy's - Son of a Baconator....NOT! More like a child's burger. - Fast Food Near Me - Peoria, Arizona

Horrible attitudes with most employees, every single order I've placed has been messed up in some way.

Literally the worst drive through place ever, they're rude. They take forever! The kids working literally wouldn't hand me my food for ten minutes with a huge line behind me because they were scared of a moth by the Window! I seriously have no idea how they hire these people! Management and employees are awful here! Another experience here was waiting for 20 min to get up to the window at exactly 10:30 and says I couldn't order breakfast! I was shocked! How do I wait that long and they refuse to let me order! Says it's 10:30 now so no more breakfast! I just can't with this location! read more

I usually like this location but took a bite of the chicken sandwich I just bought and there was a very long piece of hair in it! Opened the sandwich and more hair was still in the sandwich! Come on I know whoever made this sandwich saw a long strand of hair on there and that's so disgusting that you would do that to someone! Then The phone doesn't work for you to call and get a refund! I want my money back! read more

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The food is fine at this store but the lobby decor is uncomfortable and looks like a state prison. The lobby and tables could be kept a little cleaner too. read more

Did a drive through order. Ordered 2 spicy chicken nuggets and was asked what sauces for the nuggets. Got home and I got one regular nugget and 1 spicy and no sauce.... Like it wasn't busy and the order was not complex... read more

Dear Wendy's That soda machine that serves everything? Worst idea ever... The size of your seating area? You do realize that this is a highly populated area? Playing cable news while eating and getting to see a murder scene? Priceless. Lose the machine - make the seating area better - and political cable news has no business in a public area - Leave the "left" and "right" to the small minded people - but that is probably my problem with the owners of this establishment. I was so excited - and then I wasn't food is Wendys (the one star) read more

Drive through didn't fill the order properly. I like the baconator. Baked potatoes magically turned into Fries.

After coming from Lakeside Bar and Grill in the same parking lot(my food there was so bad), I have to say the drive through staff at this location knocked it out of the park. Smiling faces, asking about our day and a thank you for visiting really made for a great experience! read more

The food is good, but I was there Monday 9/21/2020 and the manager on duty has to be the most unpleasant human being in the world. He was nasty and had a general bad attitude. He even rolled his eyes at me when I requested an Iced Tea Refill, Seriously?? I don't make up these rules, YOU DO!!! You only have ONE JOB, to make guests feel welcome, YOU FAILED!! My Grandson was with me and he loves Wendy's, I will find another restaurant, even if I have to drive longer. read more

Does the franchise owner, district managers or managers in general read these reviews? How low can this location cho, 2/3/23, the short long dark hair lady (assuming manager) could've cared less about serving me my order, forgot my drink, no utensils, no napkins and then managed to screw my order up by I'm assuming hitting the wrong button for my sandwich or just didn't listen when I ordered. It was the right sandwich, but made with less meat and items. There's other options in Peoria and I guess I'll go where the business is looking to provide good service and food. read more

Customer service is unprofessional, sloppy, and very VERY dense, almost non-existent... To top off my Thristy Thursday afternoon i decided to get some quick food after a hard day at work, The girl at the 2nd window was incredibly rude.. i said thank you have a nice day after i got my food and she completely and incompetently ignored me in fact she didn't speak to me at all! That kid on the 1st window was super awkward too but with some hard work and dedication i could see him doing a better job running the show then whoever is operating this chaos. read more

I love this Wendy's. Always very clean for dine-in and a fast, accurate drive-thru. Big shout out to the manager and cashier today at 2:20pm. Some lady was super irate about a baked potato. I mean, over the top, yelling and cursing about it. The manager was ultra polite and still got her what she wanted even though I think it was a simple misunderstanding with the original order. He displayed much more patience than I would have had with her complete disrespect and irrational behavior. read more

Rude. Even with drive through only, service was terrible. When I pulled to the window there were 3 workers there, and not one acknowledged me for over 3 minutes, the first interaction was one silently holding the card reader on the ledge, so that I had to lean out. Even then there was no vocal communication. The only words I heard were after they handed me the bag, 4+ minutes after I pulled up. 3 people failed to say hello though an open window. Seems like management has failed to do the basics. read more

I got the snicklefritz French fries and I'm salty about it... Don't have an issue with this place. Always has good food and fast service! read more

Wendy's - Fast Food Near Me - Peoria, Arizona

My wife just spent 25 minutes in a drive through for her order to be completely wrong, the drinks not even filled close to the brink of the cup and a line so long that it wasn't worth another 30 minutes to get it fixed. My wife is understandably upset and I really wish that this Wendy's would do better to make orders correct and get the full drinks correctly. I really like Wendy's but this isn't the first time this Wendy's has done literally almost everything wrong on our order... read more

Wendy's - Strawberry Lemonade - Fast Food Near Me - Peoria, Arizona

You guys need to grow up. Wendy's is boss and always gives the best they got. 4 for 4 undefeated get out your feelings.

Awful! Awful!!!! Ordered a potato with extra sour cream & chives with added onions and the potato was hard as a rock and shad no sour cream at all! My husbands hamburger was suppose to be without cheese and there was cheese on it! Called the store and the manager hardly spoke English and was extremely rude read more

Wendy's - Fast Food Near Me - Peoria, Arizona

My 7 year old kid says it is a FIVE star experience ONLY because they have the awesome and unique tasting soda options. I say it was TWO stars. Our food was set out on the tray one by one, by one, ultimately waiting on the last item while the rest of our food got COLD!!! I do NOT like the modern decor as most of the seating is odd. There were plenty of people there, but none of them sat in the chairs by the fireplace with no tables. No one sat at the communal seating and that took up a good portion of the area. Wait, one guy did sit there in the end all by himself only to stare onto our table and at us!! Weird... Of all of the different seating options, EVERYONE there sat at the standard tables. This is a brand new building yet they have a SINGLE bathroom option!!! Hey, if you need to use the restroom or even JUST WASH YOUR HANDS before you eat like I do, I hope it is available!! If my kid needs to use the restroom, one needs to be available NOW, not after waiting for 10 minutes for someone to dump their load!! The restroom looked like a kid had a hay day in there!! There was toilet paper everywhere and NO paper towels, they were empty!!! The garbage cans were 100% full and 90% full!! It was about 7:30 on a Wednesday evening, not very busy. There were probably 8 to 10 people behind the counter. Surely ONE of them could come out and tidy things up!! OH YA, the ketchup dispenser was EMPTY and despite us telling them and asking for ketchup packets, it remained empty until OTHERS complained too!!! While I realize this is a new location, only open for 5 weeks, there is no excuse for all of these hits against this location!! read more

Went for ice cream on Sunday. The checkout kid reached into our car to get the credit card. NO MASK NO GLOVES. Same with person who handed us out food. I looked inside and no one had masks or gloves. I called the manager and he said " We have them available but it is optional. " I called corporate and they said they sent them to them to wear them. Don't go there. I can only imagine what other short cuts they take. read more

I really love Wendy's and sign said it's a new location Wendy's has a dedication to freshness of the food. The salad is sometimes not up to par on freshness could use improvement. The people are nice. The place is designed nice and is clean. read more

Used to love this Wendy's! Now, every time I come there's something wrong and/or missing from my order. Also, it has become the local hangout for an unruly group of teenagers that attend the BASIS school across the street. It's ridiculously loud and it's an uncomfortable environment. My advice - go through the drive through and double check your order before driving away. read more

This is probably one of the nicest looking (from the outside, because I have yet to be inside) Wendy's around. The girl at the drive through was really friendly even asking me how my day was going, while we waited for a manager to assist with my order. (I have a discount to use.) Now the manager on the other hand, did not say anything, had a mean look on her face the entire time, and just grunted when she saw my card. I know using a discount can be a hassle, but really you should not be "mean" to a customer because they are using something like that. But I have gone off on a tangent. The food was good. Typical Wendy's. I had the Asiago Crispy Club sandwich combo, my husband had the Dave's Double. My girls both had the chicken nuggets kids meal. One opted for fries the other for the apple chunks. I will say I prefer the Wendy's kids meals to other kids meal places. I feel like the apples are fresher and the "toys" are normally more geared toward learning or interactive play, which I really appreciate. All in all this is a good Wendy's and I will probably be back. read more

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Customer service and basic fast food fundamentals are more than lacking. How do you run out of frostys at a Wendy's? Waited in drive thru line because orders weren't being taken got to be our turn and waited for 5 minutes just to be told they ran out of what we wanted to order. You'd think they'd be busy but nope 3 employees just standing around in the back hanging out. read more

I have great service and my food is always prepared the way I order it! Drive thru always has a long line, but moves along quickly! Shout out to managers read more

My boyfriend was eating his wrap and almost bit into this. He could've choked and gotten seriously hurt. read more

Wendy's - My boyfriend was eating his wrap and almost bit into this. He could've choked and gotten seriously hurt. - Fast Food Near Me - Peoria, Arizona

The manager should be fired. He is incompetent and very unprofessional. A child vomited in the lobby and a customer told the gals working the counter. The 2 had a conversation about who was going to tell the boss. They seemed to be afraid of him, and when one told him about the throw up, he yelled loud enough for the whole restaurant to hear, "I've got a line around the building I'll get to it when I can." Several of us standing at the counter we're shocked. I made eye contact w the mgr, shook my head and left without ordering. Also told customers walking in about what a mess the place was; they left also. I felt terrible for the counter workers as the mgr was not competent enough to handle the situation. read more

Worst Wendy's ever. I have attempted to go to this Wendy's multiple times and they are always closed way before their advertised hours and the employees outside hanging out smoking bu their vehicle. It's a Saturday night and your closed by 9:30. Won't be surprised when this one goes out of business. read more

Very rude drive thru employees today. Girl Taking my order cut me off and gave me a total before I was done ordering. Pulled around to finish my order and the kid at the window was rude as well. The girl making the drinks was SLAMMING them on the counter by the window. If you hate your job that much, please go find another. read more

I know, it's just Wendys, but I enjoyed the modern decor, self order option and mango peach chiller. The restaurant was clean and the manager was actively making sure customers were happy. Son said his chicken sandwich was average. He liked his strawberry lemonade. My burger and fries met my expectations. read more

Wendy's - Fast Food Near Me - Peoria, Arizona

Be ready to sit in the drive-thru for 30 minutes.... there was 15 cars. Everyone was sitting in park honking constantly

This Wendy's served my wife a chicken sandwich that was raw in the middle. When she went back to explain to the manager, he was too busy to see her at first and when she explained what happened the employees laughed at her. No apologies. Filled with rude high school kids and a manager that is unconcerned for people's safety. Eat here at your own risk! read more

Wendy's - Raw chicken sandwich - Fast Food Near Me - Peoria, Arizona

For one, I got chili and chips when I asked for chicken nuggets. We drove all the way home with that. When we got home, the salad was also horrible. When we got there, Lizzy, the "manager" was incredibly rude. She practically slapped the money in my hand! The cashier lady, however, was sweet. The ONLY reason I gave them one star is because you can't give 0 stars. So, beware this Wendy's and just get your own home dinner. read more