Evening staff doesn't even appear to be working. Drove by during open dining hours all doors were locked staff was sitting around in the dining area on their phones laughing. No one seemed to be doing anything else except collecting a check. Definitely not serving customers. Not going to this location again. read more

I have eaten at this Wendy's more times than I can remember. The manager is Andre and is exceptional. He genuinely tries to make each visit exceptional. Be mindful though of who is working the counter, esp if he is not there... Yesterday I ate there, and the crew was exceptional, including the lady who checked me. My receipt said the HOST was Catherine. However, I have eaten there many times before and there is another lady there who is awful. She is abrasive at the counter, and barks at her co-workers. She will not greet you, unless you are a certain demographic.. I also think she uses other employee IDs to log in, so that the receipt doesn't give her real name. NOTE: Save your receipt. and email Lacy.Noren@MUYHAMBERGERS.COM and give your feedback, especially when it's good feedback. You can tell that there are people who are working hard and trying to provide good service. And unfortunately there are those who ruin it for everyone. The only way that companies can deal w/ problem employees is to have feedback. The same goes for accolades when they are due! read more

This is the slowest fast food place I have ever been to. I sat at the speaker for about 10 minutes before anyone asked me what I wanted, and this was on 2 separate occasions. The food was still good though. read more

We went through the drive thru last night and we were ordering our food, the girl that was taking our order was rude and then laughed after each item we ordered. Then a guy was laughing as well on the microphone. Got up to the window and asked to speak to the manager. Spoke to the manager working and she turned to the two hat were messing around and said with a grin on her face " you two need to stop messing around and laughing". They both looked at her and smiled. This was all done in front of me and my daughters. I refused the food and asked for the store # from the manager. Store #825 I will NEVER go back to that Wendy's We were treated with no respect and literally were laughed at. read more

This location doesn't deserve a star! Visited this restaurant on Saturday, 9/24 at 8:48 pm to receive a free sandwich with the purchase of a premium sandwich after completing a survey that is on the back of the receipt. Upon completing the feedback online, I received a validation code to write on the back of the receipt. After placing the order at the drive-thru, the cashier told me to proceed to the 2nd window and will give me the amount due for the order. I handed the receipt to the cashier and was told by the cashier and another incompetent employee that they do not accept surveys. They only accept coupons. I explained to the two young men that Wendy's have these surveys on the back of every receipt. The Wendys on 1951 W. Eldorado Pkwy in McKinney is very unprofessional!!! read more

Sat in the drive thru for 30 mins no one wanted to answer the box as i pulled up to the window theirs just kids playing around even the manager they had that day was soo unprofessional . read more

Just awful. Went in the staff had friend hanging out in the lobby. Cussing and vaping the whole time. Then they locked the doors and only let friends in. read more

If i could do no stars i would. I'm also a restaurant manager and i work down the street from this location. 5/23 i worked a 14 hour shift and on my way home i decided to stop and grab food for my family so i wouldnt have to cook. I asked atleast 3 times if it was all there, they assured me it was. Never having an issue before, i didnt check. I get home to find that we didnt have the food for any of the 4 children, or my husband. Only mine was in the bag. So, i gave the kids mine and still had to cook for them, made something quick for them and i went to bed hungry. Called the manager on duty, who was a man, can't remember his name, and he was very apologetic and offered to remake it, but i wasnt about to drive back to town. He never offered a refund. Instead, he told me next time i come in, just let them know what happened, and they would take care of it for me. Last night 6/3 i stopped by, ordered the order (we usually dont even eat here. Because they are rude, but whatever) i get to the window, explain to the cashier what happened, and she says "yeah, she aint gonna take care of that. Im sorry but i know shes not" and i explain to her again, what happened and what i was told to do, so she says "you really want me to get her?" And im like, yes? So here comes the "manager" hands on hip and hair that looked like it hadnt been brushed in a month, slams the window open and says "what is it? What you want" with the tone of a teenage girl who just had her phone confiscated. Surpised, i explained for the third time what happened, and she says "we got a bad problem with lying and stealing right now. Who you talk to?, no name, no food from here" slams the window closed and tells the cashier to give me my total. There was a man standing right behind them that was there the night of the incident, and i said to the cashier, he was here! Ask him. Guess what? They didnt. Lol they said "want this food or not" and i just drove away. I called corporate, who also refused to refund me, told me i would need to go back to the manager and have her refund it. Like i have any intention in dealing with that. I will never be back. And I'll be sure all my friends, co workers, family and every passer by knows how bad Wendy's sucks also. read more

Went through the drive thru at 10:45 am. No cars in line. Not many in the parking lot. I had to look at my clock to see what time it was to make sure they were open. I ordered 3 small frostys. It took the person in Drive thru at the speaker to about a minute and half to acknowledge I was there before placing my order. I got up to the window. I sat there literally 5 minutes before some came to collect the money and give me my frostys. I don't understand why it took so long. No one in front of me and no one in back. Just ridiculous! No apology. Customer service suck! read more

I often come to this Wendy's mainly because it's close to my location and it's by far the WORST one. It took me 5 minutes to get an answer from someone then they got my order wrong. When I told them it was wrong the lady made a hateful facial expression towards me. The manager immediately corrected it I felt better but that didn't last long my food was far from tasteful. I'm very disappointed with this Wendy's. read more

This is the worst Wendy's ever ! Not only do the staff not know the menu to not know the difference between spicy and regular chicken but they tell you twice they do NOT have spicy chicken when #6 combo is 6 IS spicy crispy chicken sandwich.. also always out of baked potatoes.. No knowledge and takes FOREVER! Also were told our bill was $24 for ONE combo meal and a jr cheeseburger and 2 teas .. awful read more

The chili at Wendy's used to be great but I bought some today and I am not sure if it is just this location or if the recipe has been changed but I was very disappointed in the flavor and quality of my order. read more

I love Wendy's! It is my go to fast healthy-ish food choice. After stopping by this particular Wendy's for the past few years, I felt forced to leave a comment. Our orders are rarely accurate at this Wendy's and the one menu I item I purchase most often (the chili) is usually not available or looks like it has been cooking for a week. Tonight we stopped in because it was in our way. We waited in line (inside) behind 8 other people for 10 minutes and no one moved forward or ordered. There seemed to be only one high school aged person who knew what was going on but nothing was getting accomplished. We left and went to Subway across the parking lot. Only stop here if you are desperate! Update: I stopped in a month later. The credit card machine wasn't working so it was cash only. The cashier took my $20 for my $5.82 meal and only gave back $4 and the change. I reminded her she owed me $10 since I gave her a $20. She began to argue with me. Then she did math "in the air" with her finger and by golly she did owe me $10 Again I reiterate - only if you are desperate! read more

Terrible service the last few times I visited , workers aren't paying any attention. The food was cold last few times I have been. I don't recommend anybody goto this Wendy's , I will not be going back ! read more

Just went through the drive-through, and the lady that handed us our food was so incredibly rude. She opened the door, shoved the food at my husband without saying anything then turned around. She literally didn't say a word. We had no sauce for our two packs of nuggets and no napkins. On top of that, as my 4 year old daughter was eating her burger I noticed something shiny and sure enough it was a piece of plastic about the size of a penny. I'll be finding the next closest Wendy's instead of coming back here. read more

This is our local Wendy's. 100% of the time they screw something up about the order. Most the time it's a wrong drink, or a wrong topping, or a long line. This time it was the worst. Wait in line for 10min. When I pull up to order the guy puts me on hold for 5min. Then when he answers, he can't get my order right for what feels like another 5min. When I get to the window, no one comes by for awhile. When they do, they take my credit card and didn't give it back until I asked. They finally give me the food, but forgot the drinks. I ask for the drinks and I wait there for awhile as my food gets cold. Eventually they try and hand me 4 drinks, but I ask for a carrier. More time passes and they hand me one that is falling apart and wet which then promptly falls apart in the car and one spills. Each time it was a different person, so they were not at all under staffed. When I get home it turns out all of the drinks were almost all carbonation!! One the spicy chicken sandwich the lettuce was brown and slimy/wilted. The chicken is crazy dry. Seriously this place it terrible. It's no wonder the lines are long, they can never get an order right and the quality of the food is just sad. Update: 12/28/19 - Still terrible. Sodas were all wrong. They need to replace their staff. read more

I came here at 10pm on 2/20 I sat in a line of 4 cars in the drive-through for 30 minutes. Once I got to the order screen no one took my order. I drove around to the window and the 4 employees I saw at the window laughed at me when I rolled my window down. They took no ones order and completely wasted our time. Im very disappointed with this location and the lack of service/communication. I do not recommend read more

This was my first time going inside. I was less than impressed. I couldn't understand the young man at the register even after asking him to repeat the total. No one, including him, even acknowledged that there were people coming in the door. The bathrooms are falling apart (tiles coming off in several areas) and not very clean (floors specifically). I've not had much of a problem with drive thru in the past but after going inside, I'm not too sure I'll be back to this one. read more

Some one name ozzy help me out with my food and we go there every time and he would aways help us last time I was low of money he put in 10 $ for me Wendy's is the best read more

Don't go! Slow service. We waited 5min for cold burgers. The floors were so sticky our shoe stuck to them. They had NO diet sodas...very poorly managed. read more

People only ever leave reviews when they are completely satisfied with their experience, I want to be the exception. I felt it was important to note that every time I go to this particular Wendy's I'm greeted with a smile and excellent service, even when they are busy. Andre, the manager, offers the best customer service every single time. I have never seen him off his game. I'm a manager myself, I aspire to provide my customers the same level of service that he provides me. Give the man a promotion! read more

The drive thru service was horrible. The lady was horrible she didn't listen and messed up our order twice! She was like the sloth from zootopia!! I hope I don't see her again. read more

If I could give it no stars I would. I have been here twice in two months hoping the first experience was just an off day. Staff is unprofessional and food quality is terrible. Fries are cold and chicken sandwich looks like it has been reheated three days in a row. I don't recommend this location. As far as the dining area it seems clean but the kitchen area is filthy from what I can see when standing to order. Looks like management has not taken the time to check up on the staff. read more

Wait time ridiculous! Just one car ahead of me...thought they ordered the MOON, wrong i had to wait too just for them to take my order. Now im pulled up and parked waiting on salads? There is no one here Still waiting... read more

Employee named Asher was very polite and helpful through the whole drive thru process. Awesome to see some good people in these parts. Food and service was excellent!! read more

Went in around lunch time. Service was great. Nice people, super fast service I went through drive through and zipped on through. Will definitely be back. read more

5 stars for the weekday morning crew. I stop by a couple of times a month, and the service is always friendly and fast. The food is always good and hot and fresh. Fast-food places are rarely consistent in their food or service, but this one is very consistent on both from my visits. Wendy's is notorious for being one of the lowest paying places, so I don't expect this level of service to last, as these fine people go somewhere else, but I'll keep going here until they do. read more

I went in for an Asiago grilled chicken sandwich. I waited about 5 minutes for it. I noticed the line was growing in the drive thru so I decided to just pull of after making sure the order was at least in the bag, not necessarily correct. I get home and see that I have some weird grilled chicken, with a whole salad bowl of Let us on the sandwich with a weird sauce and tomato. Clearly asked for an Asiago grilled chicken meal. ‍‍ does anyone listen?! read more

This is my favorite fast food restaurant in the area. The customer service is exceptional, the food came out quickly, and the dining area and restroom were clean. read more

Wow, how do you mess up Wendy's? Terrible drive thru service took more than 20 min. Once we got home, the order was completely wrong and items were missing. I ordered a baked potato, they not only forgot my extra sour cream, they didnt give us any sour cream. And the potato was hard, I'm guessing half cooked. Threw that away. Our fries were limp and ice cold. We ordered a chocolate frosty. We got a vanilla frosty. The lid of the frosty was loose and falling off. Upon inspection, it was crushed. I took it off and the underside had dirt on it. My guess... it fell on the floor, got stepped on, and they used it anyway. The hamburgers were mediocre at best. Never going to this location again. Do yourself a favor and never come here. If you do, don't blame me, you've been warned. read more

Ordered a 4 for 4 at each step in the drive thru they messed up my order. Didn't give me a straw and only gave me 3 nuggets. Terrible customer service. Never going back. read more

We came about 9pm a few nights ago and ordered our food through the drive thru. While we were waiting the two people working the registers and kitchen were horseplaying and the girl cashier almost fell out the drive thru window. She then proceeded to slap the guy cashier/cook right in front of us. I'm all for a little fun in the stuffy workplace but that was immature and ridiculous. We finally got our food and the fries were stale and cold, no sauce for the nuggets, and they didn't give us half our order. I wouldn't recommend this place to anyone and the manager needs to deal with his clearly childish out of control employees. read more

Nicest people! Went through the drive thru and they were kind and friendly when taking my order and answering questions I had about new items on the menu. Still very friendly and nice at the pick up window too. Fast and friendly and they made it as I ordered it. Not to mention the spicy chicken sandwich wasn't rubbery as I've experienced at the locations in CA. Though my favorite sandwich there was going to be ruined forever! But thrilled to see it's saved!!! read more

I can't believe this location is still even open. Not only are the people rude every time but you have to wait in the drive through over 30 min every time. What's the point in getting fast food then ? I've waited for my order to be taken for well over 10 min before and when I did finally get to order the lady was short and rude with me. Worst fast food place I've ever been to hands down. read more

We got lucky getting here near noon on a Saturday to an almost empty restaurant. There were only two people working due to what sounded like multiple call-offs. Manager was running the back and one associate handled the front. It was clearly taking a toll on the drive through, and food prep was less than fast or with attention to detail, but service was polite and they were working hard. read more

0 stars if I could first off. Don't go to this one unless you want to have to make a trip right back because you'll have to as they're cook doesn't speak a word of english so the orders are always wrong. Bathroom is disgusting and food still comes out less than desirable. I get that it's wendy's but come on. Absolutely horrible and i just hope corporate can make a change. read more

This is the BEST Wendy's! The dining area is always clean, the staff are always friendly, and the food is always fresh. I've been coming to this location for over 10 years. One of my favorite lunch spots. Thanks to the managers and crew for always being helpful and friendly! read more

This is my 2nd favorite fast-food hamburger place in McKinney! It is refreshingly cool. The bathrooms are clean and well-stocked. My server was very courteous. The drink and condiment areas were neat. The restaurant was clean and bright. The food was hot and tasty. No complaints! Keep up the good work! read more

I am so tired of them messing up my baked potato!!! Today the finally got the cheese right, but left off the bacon! How hard is it to make this correct!!! So frustrating. Guess I need to stop going through the drive through!!! read more

the workers here always have a terrible attitude like y'all make the same food over and over I don't see what could possibly be so hard about respecting people's wishes when it comes to THEIR food. Get it together read more