I did a mobile order. The wait in line behind 2 other cars was 5-10 minutes which was a little long. Got my order and everything was correct. read more

Im a daily customer and have noticed one of your mangers or workers when it's there shift she always has the lobby locked in bright day light and she told me threw the glass door that it's closed but when I'm there and it's someone else is there the lobby is open but like I said every time the lady is working it's always locked. read more

Horrible customer service. The lady in front of us at the drive thru waited for over 5 minutes and still got no answer. I called to ask if there was a problem with the drive thru and they just hung up on me. So we never ended up getting any food, and won't be going back to that location. I DEFINITELY DO NOT RECOMMEND THIS WENDY'S ON GAMMON RD. read more

My last review of this location was vastly different than this one. I didn't re read it, but a few choice expletives did catch my eye and some recollections are coming to me. I think I had an interaction and irritation regarding unreasonable long wait or something. But the food was positively lavished upon. Today is not the case regarding the lane service. In the contrary, it was good and even amusing. Like it when that happens. Today I hoped to find an old favorite that I used to get because it was cheap. The $1 menu or $.99 I think it was, was not offered. But instead a $5 bag which had the Double Stack, fries and drink PLUS Wendy's version of mkNuggets. As well as a selection of sauces. The speaker box listed 4 or so before I lost my attention and just stated I wanted whatever was called spicy. He said something that I didn't register. The price and 2nd window entered my ears and I closed my window. A brief time lapsed and I was soon at the front. My goodies were exchanged for the plastic money symbol I use and after getting my Dr P I was off Being impatient and wanting to hurry up and swallow this whole, I crossed to street to the place I feed my car and started gobbling. OMG! the fake MKNuggets are GD Fn delish! So good that I barely was able to breath and chew at the same time. When the last one was gone I realized I might ought to have tried the sauce. (MCDs sauce sucks so I never bother) But when I pulled out the little sauce pod I read GHOST PEPPER. Holy Sh3t! Score! So my fries were next and in my attempt to balance the now opened sauce pod and grab the fries from the bag, I managed to upend that, spilling fries. Crisis averted, some fries didn't qualify for a 10second ruling. The GP sauce, while certainly falsely labeled, did have a teensy burn, or rather a noticeable sensation of something akin to capsaicin. I'm prone to removing my contact lenses after diving jalapeños or habaneros and merely having to blink a few times, so I might be unqualified to assess this for regular civilians. My wife would call this stuff hot. As if. The burger was sorta Meghh (? Sp?) Not much. But damn, the fries were on par with any good frie, and, well I already proclaimed what was worthy. Wish Wendy's wasn't so inconvenient from home. Or I'd visit her much more often. read more

Wendy's - What's left of the killer chili'!!!! - Fast Food Near Me - Madison, Wisconsin

Horrible, ordered delivery, charged me and never showed up . Stopped at store and they printed out my ticket blamed it on door dash, but wouldn't credit my cost read more

Horrible Ass Staff . Waited in line for 35 mins. Forgot our meal, didn't give us the drink or fries to our meals. Dude smelt like he dumped his cologne on his body and our food. Honestly Madison fast food places are just horrible in general with horrible service and workers read more

Review from brother with out Yelp: Very kind night staff!!! Always super accommodating and sweet people!

Every other time I come here something goes wrong with my order. There's one employee who's there every time I go now, and he's constantly jumping at the opportunity to tell you how you're in the wrong for them messing up. It's a very hostile environment and the waits are always long. The food is okay but not worth the hassle, I'm never going back. read more

This place has been good until today; nice service, decent burgers. Today I ordered a baconator and got a baconator single, and it had a gross aftertaste to it and left my stomach feeling a bit ill. read more

I had Wendy's doordashed through the Wendy's app and got the offer buy one spicy chicken sandwich get one free. I am beyond disappointed, my sandwiches are dried out but still hot like they had it on the heater for too long. You can't even chew it without a drink. I called to let them know about it and they did nothing about it. He told me that "if it's still hot, then idk what to tell you" never ordering from here again.... Smh read more

Wendy's - Spicy Chicken Sandwich - Fast Food Near Me - Madison, Wisconsin

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Very Bad ! Food was cold and service was very, very slow and the store was very dirty. The employees did not speak English and could not be understood. Just DISGUSTING and should close ! read more

Javier was very accommodating in the drivethru. Very pleasant and nice compared to a lot of other drive thru workers. Pretty busy drive thru but the line went fast. He saw my dog in the car and gave him 2 treats. Very nice guy. Fries wen't dropped into the bag carelessly like other drive thrus, burger was in tact. Good experience. read more

Wendy's - Dave's Combo - Fast Food Near Me - Madison, Wisconsin

The new salads are worth a try and I like Baja & Cobb. Get $2 off full-size salad and any W burger after completing survey on back of receipt. I did it and that's how I tried the salad. Normally, I'm skeptical but it's better than any other fastfood salad I've had. Calories clearly provided & I make alterations but it works! Lately, the best service has been the Fish Hatchery location. But Westside is cool enough. Great location. Oh! The $1 mini free frosty key card is in the area now. Whoo-ooo. read more

Food A, service D, Ambiance C-. Repeated order still turned out wrong. Coke instead of Diet Coke is very important for people with some health issues, more difficult when the lid is unmarked. When you repeat an order three times at two stations and it still comes out wrong, that's a problem. Especially when it's not a busy meal hour. Common courtesy : please ,thank you, you're welcome seems to bet too high a standard today. read more

I've been very pleased with this location. Very fast, friendly, and accurate service. Definitely one of the smoothest fast food operations in the area. Highly recommend if looking for fast food. read more

Worst Wendy's I've been too. Decided to spend some money eating out. I've always loved their spicy nuggets and sandwich. Ordered, everything on the screen was right and then everything in the bag was wrong. They got nothing right. It wasn't even a big order. A simple 2 person meal. Drinks and sandwiches not even close to what we ordered and chicken nuggets coming out cold and obviously old. I call to get a refund and they're refusing to give me my money back. I'm not eating the food you gave me and I'm not driving back in the snow to return food you're going to throw away the same as me. All they could over is a gift card you have to pick up so driving back anyway! How are you not going to return my money when your staff was in the wrong? Worst experience and has turned me off from eating Wendy's for a wh read more

Wendy's - a receipt for a restaurant - Fast Food Near Me - Madison, Wisconsin

It says they're open till one I came here a few different times a few minutes after midnight and there is a recording on their drive-through when you pull up that says Please call me during dollars even though there are supposed to be open for almost another hour read more

Went to Wendy's. Drive-through was packed. Tried to go inside and at 3 PM It was closed. I gestured outside through the drive-through window as if maybe they forgot to unlock the door but they rudely yelled at me that the lobby was closed and that I have to go around and wait in the drive-through line. I then called them to speak to someone and someone very rudely answered. I asked for the corporate number right away because I knew I didn't wanna speak to them. They asked for a reason for them to give me the corporate number so I was like if you need a reason, then I'll tell you and apparently it was the same person who is yelling at me through the drive-through window that was on the phone so I asked for a manager turns out she was the manager. This Wendy's has the wrong kind of person working as a manager she should not ever have been made a manager. I'm not sure who the GM is at the store but someone needs to shine a little light on this restaurant for what it really is. Hopefully she gets fired soon because there's a reason that drive thru line wasn't moving and why customers leave there angry and disappointed. read more

Thank you for being here next to Walmart for our fishing license. Honestly, this was the best place for a quick lunch after our less than stellar dinner at Panera the night before. I had the Mediterranean salad and my wife had the berry salad. My personal favorite was the berry salad but now changed to the Mediterranean salad with their coucous and olives. My father-in-law had his coffee fix and everyone else was happy with the menu selection. read more

This Wendy's is downright disgusting, the inside looks like 1992. The food is prepped without any care and the staff look like they could care less about you and your food. I've been here once since I moved to Middleton and that was one time too many. The restaurant seemed grungy inside, the parking lot needs to be re-sealed. Sorry Wendy's but McDonald's which prides itself on a clean restaurant and friendly staff will get my business. read more

This place is really hit or miss. If I'm greeted at the drive through by what sounds like a young lady still in high school then I tend to get pretty decent food. That experience is more common during the day. If I'm first greeted at the drive through by what sounds like an over the top radio personality but then my order is taken by someone who sounds more urban then in my experience I'm better off just driving away. This is the norm if I show up at night. I've reveived %80 of the nuggets that I ordered, gotten burgers that were undercooked and had sandwiches with buns so covered in grease that I gagged and threw them away. As usual I don't blame the employees as much as the management. FInd a way to motivate these people to make food I can eat. Until then I'll be at the Arby's down the street. read more

15 min to get our order (2 people) and once we did get it is was wrong. I asked if they knew how long we wait and she said 12 min and i said my clock say 15 but either way that's a long time for an incorrect order. Nobody cares. Annoying. read more

They were extremely rude & the line took forever. Not only that, when we pulled up to the window, the worker just handed our food & slammed the window on us. Wouldn't recommend. read more

What a joke. Sat in drive thru for 12 minutes. Ordered a #6 (sandwich) and a 10 piece nugget. I received .... an 8 piece nugget and SEVEN orders of fries. Live an hr away and best way to "correct" was to drive back or stop in and give managers name when Im back in town. And what? Get a refund? Or another sandwich? No thanks. Check your bag before leaving drive thru - make sure you are getting what you paid for. read more

I was at the drive-thru for 5 minutes, they were open and nobody talked through the mic or took our order. We drove off and saw someone just standing in the window. We were in the area and drove past it again and someone else was at the window getting served. It wasn't near closing time too, so we were blatantly ignored. read more

Showed up to the drive through at 11:53pm. I work late and this is one of the few places in the area that claims to be open late. Got to the ordering speaker and got a message saying they are currently closed. Checked the website and store and it says the drive through is open until 1am. Very disappointed in this location for closing early on a normal day(not a holiday). read more

Usually good service, but get rid of that automatic greeting! This voice that sounds like a real person taking your order tells you to go ahead with your order whenever you are ready. When you do start ordering, you're cut off at some point and asked to start over. Every. Time. Just get rid of what I am guessing is meant to be a time saver because it isn't working. I like that strawberry lemonade though! There's a man who works in the evenings who is very friendly and does his job well. read more

I got cold food from the drive through today. The cheese on my hamburger wasn't even melted

My 10 piece chicken nugget only had 8 nuggets. My burger wasn't cooked all the way through and the bun was absolutely soaked with grease. GROSS! Never going back here again. read more

I drive out of my way to avoid this Wendys. There is one next to my house. I stopped by Store #5152 in Madison, WI and John was Awful. This store has been bad in the past, and I've complained and never been responded to even! My fiancée and I tried to walk in at 9:40 to get some take out. He saw us walking up and locked the door. We went through the drive Thru and asked when the inside closed, we were told by John at 10, and it was about that time now so he guessed the drive thru was our only option. We received our food immediately and our chicken nuggets were eaten right away, and cold. One order was almost luke-warm, the other cold. So I can say maybe the $4 combo is good when fresh, but don't bother if you don't trust the Wendys. It would have been nice to see the special, but half the lighting was not functional on the drive-thru. There are plenty of other fast-food options where the food is kept fresh and don't cut corners like closing early to avoid waiting on people. John was very short, and snippy with answers and questions. I highly recommend not visiting Wendys, especially in Madison WI and going to one of the competitors. McDonalds has a whole staff that works diligently to keep the food fresh at least. I remembered after this experience why I drove out of my way to avoid this store. For confirmation my recpeit number is #3342 read more

They generally get my order right, but management needs to do a better job at training their staff. When I pulled up to the window and I was given my order, I was not greeted with a professional greeting but rather "HERE". Really, here? Come on give your people the tools for their next job and teach them how to be polite and the proper way of dealing with customers. Here is not something they should even use at home. I fault management. read more

Stopped there 2 nights ago and hadn't been there for some time. It was as good as I remember. The staff was polite and efficient! Thanks bunches!!! read more

The food is hot and cheap, the nutritional information is easily available, and the waiting time for the food is very brief. I've never had any trouble in the multiple times I've eaten here or used the drive through. I also have a personal preference for their spiced chicken dishes over other similar chains. read more