This Wendy's is amazing! We drive from Austin almost weakly for this location! Thank you so much Wendy's staff! I'll be sure to let corporate know to slide you guys a little bonus. Cheers! read more

Wendy's - Us at our favorite Wendy's! We drive from Austin for this location! Thank you guys for the amazing job you do! - Burgers Near Me - Lake Jackson, Texas

Doors locked and only had drive open ...it's Saturday at 2 Pm! During spring break weekend. I wonder how much business they lost today.

Order always wrong bc lady barely speaks English, gets charged 6 extra dollars for the wrong meal. Has to ask for my recipes. Was told to pull up bc probably do not want to discuss wrong items and no one is behind me. read more

Wendy's - Recipt - Burgers Near Me - Lake Jackson, Texas

They are incredibly slow. We ordered a salad, a premade salad, and have been waiting for like 10 minutes for our food. Every person who orders ends up having to pull up and wait for food because they're that slow. Never again. They're always slow (you will wait a while), but today wins. ETA: They told us we were waiting because the "avocados were frozen." We got home and they didn't even put avocados on. It's a southwest avocado salad. read more

Cold and soggy fries. Brown and expired lettuce. Also messed my food up and didn't inform me on the stuff they were out of when I ordered, instead let my pay for it and basically said tough luck. Went inside to see what was going on with my food and employees were very unhelpful. The one star is because my dog liked it. read more

Wendy's - a half eaten plate of food - Burgers Near Me - Lake Jackson, Texas

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VERY FRIENDLY!!! Everyone greeted us as we walked in! Made us feel at home, was like popping into Mama's kitchen. Orange juice served in a prepackaged Simply Orange container: very good taste! Hash Browns: Tasty & crisp! Biscuit -- not fresh crisp outside. Might try items other than Biscuits until they learn how to make biscuits. read more

It's been a minute since the last time that I tried to get food from here. Dad had a craving and coupons from this Sunday's paper. To put it simply. I informed the cashier (drive thru) that I had a coupon. She gave me the price. I started to question it, and was told to pull up. I hand the woman my card and coupon. She did not give me a receipt. When I got home we checked the price on the website. The coupon was not honored. Shady AF. And dad wonders why I don't like going to Wendy's. read more

Staff and manager very kind and friendly good service and great food , everyone deserves a raise

Got food order wrong, waited 30 minutes for food and it didn't come out. Had to walk inside and correct the order, then it went to someone else, wouldn't recommend eating here. 3rd time coming here to see if service changed, and every time there's been a problem with some sort of long delay. read more

The worse ever. They don't even acknowledge you. I had to say hello. I even asked are you okay. She responded "yeah". I said are you sure. She appeared hungover or upset that she had to actually work. How is this place even opened. They need to do a clean up at this place. Fire everyone and hire people that are happy to have a job. Thank God I've only eaten there once and my last. I can cook at home and save money. Then when the economy is down again and I se her in line begging for food I can avoid saying hi and drive away. If this is our future generation , lord help us. read more

Only because there wasn't a zero. The nuggets and fries were cold. One choice for drinks. And the crew was rude. No No And heck no Not again read more

Most ghetto place I've ever been too. Waited 4 mins before saying hello at the drive thru to be told, "give me a minute." Pull to the window to pay and she says again, "give me a minute." I said, "ok". She said, "oh, not you." As I'm paying she's telling some, "you just want to hit it." Like... and I even at a business. Now, I'm pulled forward waiting on one item. read more

The new fries are really good when they are fresh. I shouldn't have to try my fries before I leave the restaurant for them to be hot and crispy. The last two times they've been a big disappointment. read more

Get exactly what you should expect from a fast food place conveniently open all night! The manager Jordan went above and beyond for us. The ice cream machine was just turned off but he made a frosty for us anyway! Then it turned out a little runny so he didn't charge us. We really appreciate his great customer service! The food was hot and fresh as well! Thanks Jordan! read more

After I ordered nearly $20 worth of food using a coupon for two dollars off a large salad returning to the hospital 3 miles away I realized I have six napkins and no eating utensils I was very disappointed so needless to say I called the first time I called it rang and rang and rang and finally just gave up on it so I thought hmmmmm and I called back and the manager I don't know his name but he remembered me. He did not give me my receipt either. The food was fine except for the dressing had a hole into so it was all over the bag and napkins. but I had to scrounge to get a fork from the closed hospital cafe. P read more

So rude. Almost everyone is offering a limited menu right now, so that I completely understand. What's unacceptable is the person taking my order to talk to me like I'm the stupid one for asking if you have a specific item, when your sign just says "limited menu until further notice." Then the rudeness continued when I asked for no tomatoes on my sandwich. The lady said, "we don't have none of that stuff." Ok what stuff...if you're not going to specify what you're out of, be polite to people who OBVIOUSLY aren't aware of what you don't have. read more

Horrible service, 12 orders and they messed up each and every one of them, every single time. I no longer go there and you absoluetly shouldnt either. read more

So I went to Wendy's after my kids track meet and just needed to swing by and grab something quick. normally I would just go and grab my stuff and leave but this time my kids wanted to look at the menu. Not only was I rushed, the lady that took our order was incredibly rude and borderline confrontational. She snatched my card out of my hand and said nothing when she handed it back. Won't be coming back to this location. read more

Worst service ever they need to get a new manager the workers are rude and it takes forever to get your order 25 mins even when there there's no line. The owner needs to pay attention to their workers. read more

We had heard the new Wendy's in Lake Jackson was opening today, so I went by about mid-morning. There were several of the staff outside who stated they would open at 12 Noon. There were no Grand Opening or Open at 12 Noon signs. Other than the staff around really busy it was hard to tell this store was planning to open today. I parked to the side and watched the activity. There were many cars driving by stalking this new addition to our community. I left for awhile then returned about 11:40 AM thinking maybe I missed the announcement and that people would be lined up waiting. That was not the case. The place looked pretty much like it did an hour and a half earlier. I sat on the curb and added this new business to Yelp, then stood under the tent they had erected at the drive thru entrance with three others. A couple of employees came out to let us know they were not yet open. Around 11:55 AM we went and stood by the door. A car came through the drive through line, then a manager stepped out to let us know they needed 10-15 more minutes before they would be ready to serve us. Everyone was very professional and polite. About five minutes more then they invited us in and asked us to take a seat. We had been joined by a teenage boy who was excited about getting in to order a frosty. Once we were inside a tray of Frostys were brought to us, like we were at a party. We were told they were going to do a short equipment test and therefore we could go through the line and order whatever we wanted free. The staff was gracious and excited about their new store. We placed our orders and I noticed while we were eating they were putting the cones and barricades out, so I asked when the official opening would be held. The company representative stated, "in twenty minutes." They all went outside for a group photo while we finished our meal. When we were leaving many of the employees thanked us for coming in. I had chili, fries and a strawberry lemonade... that was after my frosty! Thank you Wendy's and welcome to Lake Jackson. We are so happy you are here. I will be back, often. read more

Wendy's - Day 1: in the HEB Parking Lot. Opening at 12:00 Noon - Burgers Near Me - Lake Jackson, Texas

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I'm trying to see why in the H is this Wendy's is soooo slow!! This is my 3rd time and FINAL time trying to give this location a chance. I'm about 5 months new to the area and the service is ridiculous ! I need for the DM or someone hiring up than just the store manager to see the slowness first hand. I don't believe you should put a new person at the register if it's busy. Throw them on the food line or something. I pull up and the see the cars wrapped around the building so i still get in line because I'm having high hopes its going to be fast. WRONG!! So I'm in the drive thru line for about 10 min and about 5 cars away from the intercom to place my order. So I decided to get out of the line and go inside. I go inside, people are in there waiting for their food for at least 20 minutes. I asked one guy how long has he been waiting and he told me 25 minutes. Finally his order come and he only order 4 burgers and 1 fry!! Wow!!! Just wow!!! Finally after 15 minutes of waiting for my food I asked a worker what number is my order and she said its up next. Smh. I get my food, and walk outside to see the truck that was in front of me in the drive thru was in motion to just get to the intercom. Wowwwwww again! I suggest that get a new and experienced crew or overall shut it down! read more

I went this morning because I wanted to try breakfast from Wendy's. 1st the woman working the drive through was hard to understand and when I asked what she said she replied with "Oh my God" like I was annoying her. So I let that slide and made my order when she replied "our debit machine is down and we are only taking exact cash for payment". I got to the window and asked her how was she doing and she just stared at me and didn't say anything. I gave her the exact amount and she says pull up and we will bring it to you even though I was the only one in the drive through. I pulled up and waited for 15 minutes before they brought me my food. I get home and my entire order was wrong including the drink. I never write reviews but I had to on this one. read more

This has to be the slowest drive-through in town! My daughter was a sophomore when we got in line and she graduated when we got our food.

One of the worst experiences I've had at a drive thru. There was no one in line before or after me and the lady who took my order was very rude. She even commented on how "it's lucky [she's] nice" because I asked for one addition to my order at the window. I will never go back to this location again. They need new management and better training. If I could give 0 stars, I would. read more

Said they close at 1 A.M. pulled up at 11 and no one answered the drive thru. Pulled up to the window and 2 girls are just standing there. Asked if they're open and one girl said they don't know that they think starting next week they close at 12? Refused us service. ‍ read more

I enjoy Wendy's food and the food we got this evening did not disappoint. However, the service was very slow. We opted to order inside and there were five people between us and the order register when we got there. It took us about fifteen minutes to reach the register. We ordered and decided to go sit down even though our order was to go because we could see it would be awhile. We placed the order at 7:12 according to the time on the receipt and we got our food, one double, one garden salad and one small chili, at about 7:43. People were complaining. Hopefully they will fix the problem before we go back. read more

I've been a fan of Wendy's since Dave ran the company. This new location in LJ doesn't deserve the name. They are incredibly slow; I've waited 15 minutes and more for a couple of cars in front of me. They are masters as getting orders wrong; maybe it's poor training, maybe it's drugs, who knows. Their burgers are very variable--can it be that hard to make the proper burger as the company dictates? Nasty staff--I mean nasty as in haven't taken baths in some time. I've had a couple who just plain stank. I continue to stop at Wendy's locations in Houston when the occasion arises. Never here again. It's the closest hamburger restaurant to my home, but I'll drive to Whataburger or Sonic and get my money's worth. This place really, really needs some company monitoring and management. read more

Great service, Welcome back to Lake Jackson after so many years! I got the spicy chicken sandwich and fries combo. Not bad. Place was very clean and service fast. I will try some items off of value menu next time. I am glad to have Wendy's as a new option for Saturday evening dining. read more

I went three times and drove away because they just didn't have their stuff together. Well I just ate there for the first time, and everything went well. Food was hot and service was decent. Good job read more

I went there the day after it opened. Got served quickly and the food was good. Yet it was noisy. Went a second time a day later. Fast service and good food again but it was nosier than before. I could barely hear the person taking my order. They even had music playing which added to the noise. So I only gave them 4 stars because of the noise. Worth going back for the food and service despite the noisy atmosphere. read more

Since when is it ok to give out refried, old French fries? Not just refried, I got hard French fries, not crisp...inedibly hard. I just left, having gone through the drive thru. I have never gotten fries like this from any place in Lake Jackson. read more

Major improvement from past visit. Service was fast, all condiments were provided without asking, tables were clean and temperature was comfortable. Good job. read more