Dining room is closed like most fast food places right now, so because our vehicle is just over the 9' clearance at the drive through we drove up next to it. The staff was not sure what to do at first and did not come up to the window. However after they came up they were friendly and tried helping the best they could. One thing that was sad was how little apple slices they had given. Ether put them in a smaller package or give out more! (See photo) read more

Wendy's - Second window at drive-through - Fast Food Near Me - La Grange, Kentucky

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I ordered a burger with NO BACON. They put bacon on it, then removed it before serving it to me. No bacon means no bacon! This isn't the first time this has happened. A constant issue with this Wendy's. It would appear this restaurant has a disregard for cross contamination. read more

I stopped here to try out their new Thin Mint Frosty. I was very disappointed and found the mint syrup to something I didn't expect. It was like a very finely ground up mint cookie. It was spread around the inside of the cup. I expected it to be like actually real mint chocolate syrup. The ice cream was good, but the chocolate was sort of gritty. It was not worth the almost $4.00 I paid. read more

Love this location! I rarely eat inside fast food places but my husband and I eat here regularly during the week. Food is always consistently good, as is the service. As strange as it sounds, the music they play during the day is great, too! read more

Ordered on the app ahead of time so they would have time. Waited around over ten-fifteen minutes and then waited in line for a good fifteen. Then was rudely given my food when I was overly positive and polite and he had a very bad attitude. Then when I got my burger it was the total opposite of what I ordered. No onions and no mayo and instead I got ONLY onion and mayo. Had to drive back through and he was very rude. A female worker came to the window and kinda seemed to fix it but I definitely will not be going to this at my local Wendy's anymore. read more

Wendy's - Receipt, what I got. - Fast Food Near Me - La Grange, Kentucky

Wendy's location In legrange that me and the family stopped by on when making a trip from Lousiville to Cincinnati. Pretty standard Wendy's. They processed the line rather quickly and had what appears to be solid customer service and they got our order correct. Usually on national fast food chains I do not rate off the food because people know by now whether they like Wendy's food. Me personally I'm a fan of the bacon cheeseburgers, grilled chicken combo with chili and the forstys. So I like them. I always base fast food chains on there service and this one was a decent on par with most other Wendy's locations. read more

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Why does Wendy's in Lagrange take longer through the drive through than going and sitting down and eating at Cracker Barrel. Rather ridiculous if you ask me. read more

Everything about this place was disappointing. The place was remodeled and it looked nice but also was not clean. I placed my order for an Asiago Chicken, the cashier asked me if I wanted spicy or regular chicken and I said spicy. That is not what I got. She gave us our cups and said that the other worker was changing the syrup in the pop machine but he would be done in a few minutes. After 10 minutes he was not done. The customers who ordered before us went up to the employee at the pop machine to ask for their drinks and he told them he was having a hard time so to ask the cashier at the counter. They went to the counter and she said "he'll be done soon you can wait". After another 5 minutes of the employee still working on the pop machine she started making everyone's drinks. We all had our meals and as we were leaving the employee was still changing the syrup at the pop machine. read more

I have so much appreciation for the employees that worked here on the evening of February 18th. I was with a group traveling from a conference. Most other places we stop on the road seem visibly frustrated when our group shows up, but they were not. They were patient, and the service was fast. Everyone's food was fresh and good. Not to mention the heaters that kept us warm! read more

I don't care what anybody says. Wendy's has the best hamburgers that are available in the United States at any fast food restaurant that I know of!! They are the biggest, the juiciest and the best dressed. The barbecue sauce is fabulous not only on the nuggets but it's also good on a hamburger and the fries!! The fries are pretty damn good too! Some locations are of course going to be sketchy just depending on where it is, the people that work inside and how much they care about their customers, but that's all over the place with any fast food, or sit down and be served restaurant. read more

Repeatedly, breakfast biscuits were soggy, not fully cooked. They need biscuit training. One time, they made us wait for about 10 minutes to get the biscuits, then came to the drive-in window saying they did not charge us enough and had us pay twice. read more

I have had bad service here repeatedly. They had the right order this time but did give it to us. When we showed the receipt and showed them , they were rude. The girl at the window with multiple piercings was so nasty and rude about their mistake. Guy on speaker was having issues using it. Then they did not put tops on drinks good so spilled all over me when I took from them. They were yelling at each other across kitchen. Need training and management. read more

Ordered from DoorDash and apparently this store just can't get orders correct this isn't this first time that we ordered and got the wrong food. read more

Decent Wendy's visit, the guy taking our order did a phenomenal job. He was patient and concise, he was also willing to answer questions with zero attitude or impatience. He gave us a world class customer service experience and for that I'm grateful. The food is nothing to write home about so I'll keep it short and to the point, the service is what impressed me here. Thank you guys! read more

I don't think I've gotten the right order here one time, I am the type of person to typically find a menu item I like and get that so I get the spicy chicken with ranch instead of mayo. Not that difficult right, but I have received the wrong sandwich entirely or I have gotten mayo. This marks about the 5th straight time I've received the wrong thing and it would be one thing if it only happened once, but it's everytime. read more

This is twice now that our order has been wrong. Fries are gross and not cooked. Crackers are stale. Choose another option for food in LaGrange. read more

My wife and I perused the menu on the website for this Wendy's in Lagrange. The photo of two strips of bacon on the baked potato looked appetitizing. I selected the Asian cashew 1/2 salad and a bacon and cheese baked potato. My wife also selected the potato and a Jr. Cheeseburger deluxe. When ordering at the drive thru I was informed that they didn't offer the Asian cashew salad anymore. I then attempted to order the Apple pecan salad to which I was told was not available in a 1/2 salad. I told the lady that I just saw these items on their web page and hour ago. Her response was a dry " Sorry", follow by a long silence. No attempt to reconcile the matter was offered other than, "you want a full salad?" I replied No, I can not eat a whole salad. I received another dry, "Sorry". I decided to try the new crispy fries. On the way home I sampled the new hot & crispy fries. They are no where near crispy. I have learned to tolerate long drive thru waits, price increases or down-sized food and dining rooms closed, but false or illusive advertising on the Wendy's website, for which some team gets paid big bucks to maintain, is unacceptable to me. Very disappointed in this experience from a normally reliable fast food chain. read more

This location never seems to get my Order right. And it is always five times slower than any other Wendy's. You ask for an unsweet tea with lemonade and instead you get sweet tea with lemon. read more

Even after a complete remodel only one lane of the drive thru is open and they are extremely slow. Then when I finally did get my food it was wrong. read more

Should have never reopened. The people taking orders must not understand the que system between the 2 drive thru lanes. Which I noted two days ago to the manager with a phone call on my way to McDonalds. Today I waiting over 5 mins at pick up window only to get cold half order of large fries and no sour cream for the two chili's I ordered. Have been here maybe 5 times since reopened. Pull away two of those times without ordering. read more

Five stars! The guy put five pickles on my Dave's Single. The only thing I'm waiting on is a ring and a wedding date. I will marry this man

Standard Wendy's food, nothing too spectacular. Service is unbearably slow. I have heard this from MULTIPLE people. If you are in a hurry, I do not recommend coming to this location. It is regularly a 10-15 minute wait even if there is nobody else dining in the restaurant. I can't recommend this location... fast food should be (decently) fast. read more

I have seen a lot of improvement since the re-opening. For us service has been better. Orders have been much improved. Good job!

This Wendy's as been going down hill ever since we moved here they use to be good and everything but after one of their really good employees left they just bad they fired and took all the good employees away and now have people that don't know what their doing, messing up our orders...if I was you I would not go ever wendys it's horrible. I give it zero starts if I could read more

The federal government runs more efficiently than this place. Slow service, confused managers (Chrisine), overall terrible and dirty. The place looks tired. read more

Regularly this place is wrapped around the building. When you pull up to the speaker box 90% of the time you will wait 5-8 minutes for them to address you or say anything. The only time this doesn't happen is in the morning. But I believe that's because if I choose to stop there I'm there within the first 30 minutes. I and most of my friends will drive to Louisville or skip Wendy's all together over going to this location as they don't really care about who is waiting. I was there this evening, I waited almost 10 minutes at the box never was given my total, drove around and this location the person working the window offered no smile just total and slammed the window. Handed me my drink and said it will be out soon I waited another 15 minutes in the drive through lane not sure what was going on but I had already paid for my food. So I waited. Looking in the window, most staff and manager on duty were all standing around talking and one person was stocking but nobody was cooking and people were waiting inside and out. Just sad. I will think twice before I go there again. When I finally got my food it wasn't even warm coming out of the window. I didn't yell at them cause I wanted to go home but still really disliked the treatment and over all experiences read more

Been getting breakfast from here for awhile. Never consistent. Hot one day then cold the next. One day the lid was NOT secure on biscuits and gravy. Gravy was all over everything in the bag. It was a mess. Plus it was cold. Last straw was yesterday when I found a long dark colored HAIR IN THE GRAVY!!! I think I'm done with you now. read more

New building , same terrible service. Always slow and under staffed. Today ordered 3 oatmeal bars and 2 drinks. After I paid told the wait would be 15-20 min. Left and didn't even worry about a refund, they were obviously lost. I avoid as much as possible but unfortunately the kids like Wendy's read more

UPDATE: Ordered through the drive-thru. Clearly ordered every item. Cashier missed several items. One was a small drink, she said it wasn't ordered and just closed the window. She didn't even offer for us to buy it. We also ordered 1 full size salad and 1 half size, got 2 full size. So basically cashier was useless Old: 2/3/14 Their breakfast is amazing! The artisan egg sandwich has a great flavor. The breakfast potatoes are usually crisp and tasty. The oatmeal bars are also very good. The lunch/dinner menu is also very good. read more

How does this place get named best fast food restaurant in Oldham county? And they have the audacity to display it in the windows and counters, when it literally takes them 20 minutes to fix one messed up sandwich. While the manager is too busy talking to a friend during a rush. Rather than helping his employees who are clearly overrun, or trying to fix the problem with an unhappy customer. read more

In passing through La Grange, a friend and I went through the drive thru to grab a "quick" lunch. It was anything but quick. We were in the drive thru for at least 15 minutes. I get it was lunchtime on a Saturday, but you are a fast food restaurant. When we finally got to the pick up window, there was no acknowledgement of the long wait. The food was fine, normal Wendy's fair, but I was incredibly disappointed with wait and service. read more

We waited 25 minutes for food. The people working looked like they didn't know what to do. Too many people behind the counter not knowing what to do. Manager no where to be found, never seen him/her once out there trying to help the staff. Never seen a Wendy's so disorganized and slow at delivering food read more

4 stars for breakfast. 2 for dinner. I really like the wendy's breakfast sandwiches and the biscuits and gravy. The gravy has lots of real sausage and beats DQ or Cracker Barrel hands down. read more

New Wendy's opened. May look good but food is just as cold and people are just as rude!

This is hands down the worst Wendy's I've ever been to. They consistently get orders wrong, and when it's brought to their attention, I'm treated as if I am the problem, rather than their incompetent staff and rude management. Save yourself the trouble and go down the block to Rally's, Burger King, McDonald's, Arby's, or Dairy Queen. read more

This location has been going downhill. 2 of the past 3 times ive had the pleasure of listening to the manager complain and whine about people ordering even tho they didnt close for 30 minutes. They leave the drive thru window open so you can hear everything they say. He told the customer behind me he was the last customer tonight congratulations so he closed 23 minutes early. read more

Terrible service. Takes you 25 min to get through the drive through and it is a miracle if the order is correct.

They deserve no stars honestly. The place was packed yet everyone stood there for 20 minutes with no food. The staff seemed to have no clue what they were doing. If I was the owner of this joint I would rethink about the people on your staff. Subway is next door if anyone would pass on this place and I would 10/10 recommend to. read more

Dirtiest Wendy's I've ever seen. Trash on carpet. Smashed fries, drink cups, paper and cup tops all over the floor behind the counter. Food was fresh because staff was so confused they make food as they go. The girl who was supposed to be making fries wanted to do everything but her job. The best part is the staff interaction. It's like the funniest reality show except for the Chrisley Knows Best. Fortunately, the manager came in and took control! read more

The breakfast is good past that I would rather just make a burger at home. Took my family of 4 there for a quick dinner and you would have thought I was at a nice sit down restaurant due to the price I paid. The burgers seem to be smaller but the price is higher, my husband asked if we ordered off the $.99 menu cause of how small they were. Disappointed!! read more