The managers at Wendy's, Juana and Marta have been so helpful to me on two separate occasions. I chair the Staff Appreciation committee for one of the local schools and the staff REALLY love a good/hearty baked potato bar. Their team at Wendy's made 60 baked potatoes early in the morning for me to pick-up and make a successful luncheon. All interactions I had with the Wendy's team were positive! They had smiles on their faces, were kind and happy to help the local community. Thank you again to the Totem Lake Wendy's team! read more

HORRIBLE ORDER EXPERIENCE!!! Went IN to the restaurant so this type of mistake wouldn't happen.... But clearly your staff can't handle simple requests. I order a single cheese burger PLAIN ( no condiments) because of severe allergies! All condiments were on the burgers. I can't leave work a second time so now I have no food. How hard is it to put NOTHING on a burger?!? I'll be telling EVERYONE to skip this place!! read more

RUDE employee at the window. Tried to order at 7:30. She yelled at us "We don't open until 7:30!" Seriously mad and yelling. Drove away. read more

I've never had Wendy's breakfast before. Driving past early and hungry this morning, I decided to stop and try it. First bite is a mouthful of eggshells. Never again. This wasn't one or two pieces that occasionally are missed. This was carelessness. Way more shells than should ever have the opportunity to be served. It was like I was chewing a tortilla chip read more

Wendy's - Eggshells - Fast Food Near Me - Kirkland, Washington

Purchased 1 qt of chili and they should have called it 1 qt of beans. It's been going down hill so won't be ordering chili again!!!!!!! Service has always been good. read more

So I asked them if they had grape jelly and they said NO but then put grape jelly in my bag??? I would have loved to know so I could get a PLAIN biscuit to go with it :) the biscuit I ended up getting wasn't bad tho read more

The absolute worst! I asked for a burger with no mayonnaise due to allergy and there was mayonnaise on the burger read more

Wendy's - Jr. Cheeseburger - Fast Food Near Me - Kirkland, Washington

This restaurant is always clean; the employees are very nice and always prompt. Happy to swing by for fast, great food anytime.

Highly recommend this Wendy's!!! They are amazing and care about their customers and customer service is amazing. They put customers number one!!! read more

Employees are very nice. Baconator fries are sometimes amazing , sometimes below average.the bacon is inconsistent. When the bacon is cooked well , crispy, it melts in your mouth and is perfect. But when the bacon is barely cookedthen its usually in bigger pieces and rubbery. read more

Last imte im goimg there they chantge for condimnets now. Word of advise domt punish customers for you the store owner not being able to control how many sauces you give people read more

It feels a little silly reviewing a Wendy's but this is honestly one of the best fast food places I've eaten at. We get takeout here quite often and the food always delivers. The chicken sandwich is crispy, the fries are hot and perfectly seasoned, and the service is fast. Like I said, I know it's fast food but this Wendy's really is great - the employees should get major kudos! read more

Won't waste my time walking into this store again. Spent 5 minutes being the only persons in the store. Half a dozen people working and walking around doing different things behind the counter. Not one person acknowledged that they had paying customers. Considering that we have to come to this area quit often. I'll never step foot in your store again. Love being hungry and ignored. NOT read more

I know Wendy's are a dying breed, but wish they died faster. This Wendy's won't give you a spoon or straw either your frosty. This woke save the planet stuff is ridiculous. All of it is an excuse for a greedy company to save a few cents not providing you the needed tool to eat your food. I hope this Wendy's goes by way of the dodobird. Byyyeeee read more

The food used to be much better. The fries & burgers would be fresh and hot, but not so much now. The last few months the food has not been so fresh. A couple of days ago I went about 8:00 pm and the food was not made fresh. The quality was poor (they used to be worth driving out of my way for). The fries were barely warm and the burger was worse, like it had been sitting around for awhile. Every single sugar free soft drink was unavailable. And I question whether the staff understands much English (they are difficult to communicate with). Anyway this Wendy's has gone down hill in the last few months and I'm done with it. DQ is not too far down the road with a more varied menu and well made food. You were my "go-to" Wendy, but sorry to say "not any more". read more

We wanted dinner late in Kirkland and this was the only place open. We got a Classic Chicken Sandwich, and Spicy Chicken Nuggets. The sandwich was ordinary, nothing to write about. The fries with the sandwich were good (we did eat it on the way back). The Spicy Chicken nuggets were the surprise, we liked them a lot. We may come back just for the nuggets. read more

Nice enough store. Good enough food for value. But they're not very good or with it and their service sucks. I recently had the manager not know about breakfast specials on a Wednesday that started on a previous Sunday. And the worst thing is the kids at the window. Like 2 minutes before closing, they won't hand you an order out the window but if you dont hurry to the door they then lock you out and make you back through drive thru. They want you to come in. Juat tonight I was at the drive up window getting my dinner order fixed they had messed up. And I said, oh I just got a Doordash order for Robert while at the menu board, and they wouldn't hand it to me out the window. They gave me my own order out the window and then go park my car and walk inside and get the other one. And the kid just looked at me and smiled and said "no I won't do it." I said what and he repeated it. Service? Hah. Attitude. read more

It's always amazing to see impeccable customer service under pressure of a long line up and maybe a slower kitchen because of understaffing... My food was great. But seeing how the order takers/cashiers were so calm under pressure, made me recognize that even a minimum paying job at a fast food restaurant deserves more recognition. Thank you for working late too! It's 10:15pm and everyone and their cousin is here! read more

I asked for some extra sauce for my order and they wouldn't wanna give it to me as if it comes outta the kids paychecks and was being super rude about it read more

Sat in the drive thru with no response for 10 minutes only to finally be helped and then they got my order wrong and couldn't be bothered when asked to fix it. This is not the first time this Wendy's has been an annoyance. read more

Do not go to this Wendy's. The employees are not trained well at all, they are rude, they do not care, and the manager is also completely unhelpful and dismissive. They will mess up your orders, not fix them, and they are phoning it in. Do not support this Wendy's. Go anywhere else. read more

The two women working the drive through line at 12:30 were two of the rudest woman I've seen in the restaurant business. I was picking a DoorDash order that waited for 20 mins in line and drove to for a customer, only to find out THEY messed up and gave the order to someone else. This has happened numerous times at Wendy's and they always make the order for the customer like DoorDash support says in app (that I showed them) and then I called the customer RIGHT in front of them and the customer said they had no food and No one else is on the way. I was trying to make it right for the customer and they told me to o around the line again, but they weren't gonna remake it. After I Just waited like everyone else. But they said they weren't making the food for the customer, because they messed up?! The is more of a business etiquette review, they were so dang rude and slammed the window on our faces, being a manager myself if someone treated customers like that I would of fired them immediately. The rudest woman, go to a near by fast food instead to avoid such attitude! read more

They advertise they're open until 1am, but I got here just before 10pm, and they're already closed. They lie about their hours.

I enjoy the Wendy's mobile app, however I suggest a new system for picking up the order. last Tuesday I was in a hurry to get to a meeting and used the mobile app and selected this Wendy's in Kirkland because it was on my route, it's not my normal store. After I picked up my order from the designated location inside the restaurant a worker came out of behind the counter to stop me and accuse me of taking someone else's food. She asked me my name (Greg) and said that the order was for another name? (Ben) at which point I got out my identification and the order on my phone. I'm 56 years old, I don't steal anything, let alone fast food? I don't appreciate the accusation and I will not be returning to this Wendy's in the future. read more

Again customer service was poor. I was trying to use the app, for rewards and I got ripped off. They don't know how to use it and can't help you. read more

Great Job, Well Done. we like to go to Wendy's to enjoy their hamburgers as well as their salads. This visit was good smooth on the ordering and hot and fresh food delivered, including our special order salad. read more

They had me waiting in the drive-thru for about 15 minutes only to tell me once I pulled up that they can't accept card, only cash. They should have had a sign or somebody indicating this before I pulled in. Oh but they did offer me a cup of water, LMFAO. read more

This Wendy's is much better than the one in Leadwood. The one in Lynnwood makes my burgers all wet and drippy and I have to use all the napkins. this Wendy's makes the burgers like they should be, not swampy. read more

Great friendly service, I love Dave's burgers so I have been to quite a few places, this is by far the BEST. Super clean, friendly and a perfect Bugar! read more

When I worked for ASC in Bremerton, While out on my run cleaning parking lots in Kirkland, I would stop at Wendy's on my half hour lunch at Kirkland Wendy's for a really good burger and fries! read more

Apparently, this place was remodeled recently as everything looks all shiny and new from the parking lot outside to the trash bins inside. The menu is basically the same as any other Wendy's but the presentation is several steps above the norm. Animated video boards take a little getting used to before you can figure out exactly what's going on with the menu. Once your eyes adjust, you will find all the basic combos, sides, and value menu items that you would expect. One cool upgrade is the inclusion of flat screens on two of the dining area walls which just happened to be on ESPN while I was there. Not sure what the normal programming would be, but that was a nice touch although it is video only as they have some sort of standardized music playlist going on at all times. One of the employees had also mentioned that the registers are fingerprint encrypted which was either mentioned out of excitement for technology or as an excuse for not having to do anything. Oh, and there's an extra fancy artificial fireplace thing under one of the TV's which sits above a sort of lobby, waiting room seating area that is also the centerpiece of the dining room. If you are okay with Wendy's food, you will be very happy with the overall experience here. Basically, it is fast food all dressed up and made to look fancy which I guess makes you feel better about what you are eating. read more

Wendy's - Spicy chicken with cheese and bacon and a side of chili with cheese, hot sauce, and crackers. - Fast Food Near Me - Kirkland, Washington

Nice people working here and location is updated and very clean. However, food is beyond awful. Everything was so salty, it was inedible. Tried several things just to see if i had ordered the wrong thing. All of it was so salty, i thru it to the crows in the parking lot. read more

Try the classic chicken sandwich but with the pritzle bun, its really good, the fries is bot great though

Skipped ordering delivery from here again!! Delivery menu is messed up, missing options for drinks I know they have, meal size selection not available. If I'm spending extra money through deliveries, I'm not gonna order from here if I can't select what I want. Otherwise it's a good Wendy's read more

I'm a business traveler who frequents Wendy's locations all around the west coast. This location does not compare to the service that I receive at most locations. For my job I am on the road all day so I frequently order a large ice water with my order. I have never had a Wendy's location charge me for a large iced water until today. Initially I was told they couldn't do water in anything besides a small water cup so I asked if I could pay for a larger size...sure at full price of a soda and with an attitude from the employee to go along with it. As it was a business meal I paid for it with a company credit card. More attitude from employee #2 when I asked for a copy of the receipt. My apologies for apparently being such a difficult customer. I'll take my business elsewhere from now on. Update: Against my better judgement I returned to this Wendy's today (5 months later). I am pleased to say I had a great experience. Customer service was great. No issue with a large water(free of charge this time) and no attitude when I requested a copy of my receipt. This visor was 5 stars. Previous visit was 1 star. Overall review updated to reflect 3 stars. read more

So sick of this location. Disgusting food, non care whatsoever with food prep. Closest thing to my house. Constantly get old fries that are mushy and burgers with ketchup smeared all over the top. I'm not going to this location anymore..I'd rather hit up McDonald's than this place...Wendy's in the worst read more

The blue or pink haired emo girl with a repulsive attitude gave us only half the order the first time then forgot the soda and on top of that forgot the straws and forgot my burger entirely. just for a two person order this was too much for her to handle. Once we left we realized the hot sauce was also forgotten even though it was listed on the receipt. read more

So, because you guys don't want to check people's proof of vaccination, you just shut down the dining room instead? Cool story, bro. You're snarling traffic in the process just off of an already bad interchange next to the I-405 on-ramp. read more

I ordered a combo thru drive way and when I got home I found they gave me the wrong order of burger that looks like small size dollar menu burger. So I called the store three times which they ne very bothered to answer. So I had to drive back because the order I got was clearly not equivalent to what I paid for. I complained about the order and the manager comes out, does not apologize and just turns back around ordering make the correct order. I had to drive 30 min back and forth for stupid order mistake and the manager did not apologize and the worker even tried to convince me this happens occasionally.wtf. read more

Last year or so the staff were nice and the food fresh..The last two times have been horrible. I came last month and ordered two spicy chicken sandwiches and it was not cooked properly yuck. Today they were very slow even the manager was scolding two employees because they are not fast enough and the line was very long. Anyhow, I repeated myself 1 spicy chicken sandwich. When I came home it was a double burger, the big kind. I almost vomited because I did not order that and I do not like their burgers. I will never come here again and I will go to the one in Bellevue. Please change the staff!!! read more