If I could give it 0 stars I would. This Wendy's is TERRIBLE. Rude employees, extreme drive thru wait time , dirty inside , cold food etc. this is the only fast food place I EVER had to sit in a drive thru almost 30 mins to get my online order or even place an order. You get to the speaker they immediately put you on hold for over 5+ mins. By time you get to the window you would think the wait would be because they making orders fresh but NO the food be cold when you get it. HOW? It makes no sense why it takes 30 mins to get your food. You would think ordering ahead would save time but nope no difference. This place needs a FULL restaffing the district manager needs to do something because this store is A$$ read more

Not terrible if you go during the day. Night shift you're lucky to be able to place an order. Food is 2/3 a miss. Inside is usually dead inside. read more

Very disappointed in this Wendy's. Ordered through doordash after a long day - forgot two things I ordered - basically my whole meal because I got one side that I ordered. Did not include any condiments ordered either. The order was waiting 15 mins according to our dasher. read more

This Wendy's is HORRIBLE. I paid for food on the app, went to the location and tried to pick up. The inside is closed almost everyday all day, so went to the drive thru, waited 24 minutes, they finally opened inside so went inside to pickup our already paid for food since there was a 9 car wait. They had someone at the register in drive thru just standing there while the person sat in the drive thru in the same spot for 13 minutes hadn't even ordered and he had no one at the window. Food was extremely cold when I got it and it took total 42 minutes for FAST food. Can't WAIT for Cookout next door to open. Will not be coming back here I will pass this one next time and drive the extra 10mins to the next one. read more

The health inspector needs to come to this place immediately. Hair in food and manager was serving food. Kegan needs to learn to talk to people read more

They need customer service training for sure. The food has been somewhat fresh the last few times we've been there. I still don't go very often, but when I do I make Sure to check my food before pulling off. They are good for giving old food. read more

I went to the drive thru today and ordered their Parmesan Caesar Chicken Salad. I didn't look inside the bag before I drove off because I trusted they got my order correct. When I got home, I noticed they did get my order correct; however, what they did not get correct was the quality of the salad. The lettuce was brown, wilted, and watery, and the chicken smelled extremely sour; it almost made me vomit. This was clearly a very old, pre-made and packaged salad. I am honestly shocked that this Wendy's has not been shut down because this if food poisoning waiting to happen. I clearly threw the salad away. I am not sure how the rest of their food is, but if you are thinking about ordering a salad, think again... I have attached a picture of the salad Wendy's advertises as well as the brown, soggy salad I received today. I'm 99% sure the salad I received was made the same day Wendy's was founded back in 1969. read more

Wendy's - What they gave me - Fast Food Near Me - Hopewell, Virginia

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Horrible service. I just called and a guy picked up and said "hello". I asked my question and he hung up. I called 3 times after that and hung up again. read more

Great service. Friendly workers. Consistent good and accurate. Definitely recommend as best in area Wendy's

I must have forgotten how chitty this establishment is. My wife ordered today from the app while shopping across the street. When we got there the last ne was backed up to the street, after two ppl got out of line and 20 minutes later we arrived at the window. Our bag was small for what we ordered and I asked my wife to check the order. She confirmed that we were missing a chili and chicken nuggets order. The bitch in the window said "it's not showing on my order" my wife confirmed the order on her app was right. I told this young window lady to just add the chilli and chicken nuggets and we will pay cash. This bitch had the nerve to say, "you'll have to go to the back of the line!" Bloody hell, what a way to run a restaurant into the ground. They deserve what they get here! read more

We just went there. They aren't taking anymore orders due to short staff. It's 7:50 pm on a Friday Night. That sucks

The Wendy's in Hopewell, VA has the worst service ever! I sat behind a car for 20 minutes and when I approached the window they said I couldn't go around the other car. They then refused to give me the owners name. read more

The drive thru is awful! While waiting at the speaker to order, they said hold a minute. It was more like 10 minutes. Once I got to the window, there were 3 or 4 people just hanging around while the one person was working. Don't know who supervises them, but that person should get fired. Drive thru at this Wendy's is not quick at all, and you need a lot of patience! read more

Where do I start? 8pm 3/19/24 the drive thru line is around the building and the wait was over 30 mins from order to food in hand. Pull up to the window and was asked what I ordered. I see the manager and almost every employee in the restaurant laughing, goofing off and playing on their phones with no since of urgency whatsoever about the line of cars around the building. After sitting there for ten mins the woman working the window (while playing on her phone) asks me for a third time what I ordered. Then they handed me my food and it was the wrong order. Whoever is in charge of this store should be fired and the entire staff should be let go as well that was working this shift. There was one white kid mopping the floors and not goofing off. He was the only one working. Terrible service and I'll never go back and I will encourage others to avoid this joke of a restauran. read more

Worst Wendy's ever! Been here 5 times and every time they make you wait a minimum of 15 mins for your food even if you're the only car there. Every time there was food missing in our order which caused another 15 min wait. DO NOT GO HERE. read more

I went for a 4 for $4 meal. I asked to upgrade my drink to a large and they didn't. My fries were cold, the chicken sandwich was bland, and the nuggets were hard. The only thing I liked was the all-natural Lemonade but I didn't even get that much because they gave me a small instead of a large like I asked for. read more

Wendy's on Oaklawn Boulevard, Hopewell, VA needs to have all employees wearing gloves that handles the food. The female manager always has a not so nice look on her face. She is not friendly. I have had issues with her before, when I stated the store before remodeling wasn't cleaned. She called me and was very nasty in her response. I didn't get anything to eat from there. I got something for my husband and said an extra prayer over the handling of the food. read more

Lest we lose our sanity... A man revved his engine, this is what happened to his girlfriend and almost his children. We strongly suspect food poisoning, We think particularly the fries. Friday, June 17th, 11pm to 12:30 A.M., Saturday, June 18th. We ordered a spicy chicken sandwitch combo, extra mayo, large, as we often do, we're regulars, almost every day. I am going to go ahead and own up to the fact that indeed I was being inconsiderate and rude, for one, I will offer an applogy, but for two, to identify the motive. We suspect deliberate food poisoning. They were visibly angry, struggling to keep their calm. I get it. Now, if a man revs his engine, do you poison his food? The other point, it wasn't for me, it was for my girlfriend, who was on your side, who's been puking her guts out for almost 12 hours now. I had some of the shake, the babies had some of the chicken and even some fries, we suspect only some fries were bad, as she mentioned eating some "shit tasting fries". Now, let's talk about how serious food poisoning can be: https://www.thenews.com.pk/latest/392593-police-seal-restaurant-after-two-minors-die-of-food-poisoning-in-karachi As we can see, horrible things can happen-and it can close down your business. Let's also mention what else is possible even for just accidentally bad customer service https://www.enjuris.com/blog/resources/mcdonalds-hot-coffee-lawsuit/ Millions of dollars take years to make.https://work.chron.com/average-income-fast-food-franchise-owners-24587.html Wendy's is generally struggling and you could flush a decade's worth of income down the toilet keeping hot headed people, who behave in dangerous ways, employed. Ask yourself this, if a man revs his engine, do you poison the food he pays you to make? Was that really necessary? Is that conscionable? Profitable? Legal? Rational? Justified? I say no to all of those above questions. Initially I wouldn't have said anything, but seeing how my lady, who is especially innocent here, is suffering, and knowing that perhaps my children could suffer, I can't exactly say it's worth letting it slide. My decision to rev the engine was rude and poorly thought through, to be honest I kind of thought it trivial and amusing, I had done this in other locations and never got the response I got here, and they sped up. I had been waiting for minutes, and I can recall, when I worked in fast food, being in trouble if the customer had to wait for more than 30 seconds. This wendy's wants to be slow and if you rev the engine out of boredome and annoyance they'll poison your food. I get it, rude and inconsiderate, but was a reckless and life threatening decision warranted? Was any of that thought through? You didn't hurt me, you only hurt an innocent person who was on your side. You are far better off, just saying no to a customer, and losing 10 dollars for a night, than possibly facing criminal charges, shutting down a business, and/or losing potentially millions of dollars. All that over a bit of noise? I'm sorry for the rudeness, but you can't just hurt my family. That's not okay. If you think it is you have a very warped and unintelligible view of justice, and perhaps belong in prison so your vile behavior doesn't kill someone's child. Get help. Pause and reflect. My lady, she'd like you to know she is now convinced to never get Wendy's again. We coulda gave thousands of more dollars as we have in the past to Wendy's, but you had to go and make her feel the sickest she's ever felt from a restaurant. My babies barely lucked out. I know I didn't bring my best attitude to the table, but how is it you can go through with THAT? Are you not capable of grasping the potential weight of that decision? How old are you? This just seems to lack a very fundamental basic of proffessional and moral behavior. Creepy. At this rate you'll end up in the news. Anyway, perhaps I am wrong, or perhaps one should investigate the footage and come to their own conclusion. Is that not a serious liability? read more

So tried the new S'awesome double combo. After 23 minutes in drive thru, I received barely any new sauce and burned bacon that clearly they should have thrown away but they put it on my burger that had flattened patties vs what was advertised. This is such a sad representation of Dave Thomas. read more

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Slow service, bad attitude. Plus they close lobby so early! They should close this restaurant. Their lobby will be closed and the Wendy's by Walmart lobby will be open. Better service there too. read more

Horrible service! Don't order and don't have grub hub deliver -- you'll never get your food.

I'm far from surprised at the negative reviews I'm seeing on here.......some of them go back 10 YEARS!!! I waited to be helped for 20 FREAKIN' MINUTES and finally walked out. They hire from the bottom of the barrel and it shows. For a location to be this problematic for so long is directly reflective of its management and that management's superiors. I left Wendy's corporate a nasty-gram, but I'm sure I'll never hear back. read more

This place sucks! The wait was long and the chicken was burnt and the fries were soggy. What is wrong with these people? Horrible management and customer service! I would give them zero stars. Garbage! read more

This fast food location is the grossest and most on organized restaurant I have ever been in. It is disgusting the employees are yelling service was terrible and it was just a poor Wendy's restaurant Dave Thomas is rolling over in his grave RIP peace Dave Thomas read more

The Good: the staff were nice, pleasant, and polite. The Bad: the food was mediocre at best. The Ugly: the service was incredibly slow. We waited 20 minutes for a few meals. We were not the only ones. Two other families were waiting. We actually had to remind them to get our food. Also, no soap in the women's bathroom is gross and makes me wonder how ANYONE in that restaurant is washing their hands. Skip this Wendy's if you can. read more

Nothing like a chain restaurant that has workers with a crappy attitude more interested in talking about how they reverse cowgirled their boyfriend rather than taking my order. You only redeemed yourself for the second star because you made me laugh so hard when I heard that and even harder when I saw how much you weighed. Yeah, you outweigh me and RC'd a guy? He must be one strong dude. But anyway, about the Wendy's - it's a standard Wendy's. Nothing fancy about it that would make it shine above any other fast food joint that serves their chicken sandwiches with yellow napkins. read more

I ordered 37 dollars worth of food my fries were old and cold and when I tried to tell the rude girl jasmine(name on reciept) slammed window in my face she didnt want to hear nothing I had to say , bad customer service for sure wont be getting none of my money ever this happened 3 days ago. read more

Would give zero Stars if I could. Went in at 8 p.m. this place was an absolute disgrace!! Bathrooms nasty...paper on floor and a Coke bottle on the sink...soda dispenser had dried up soda splatters on it...floors had trash and food on it...tables and chairs were filthy..i had to wipe them myself...an employee on break using profanity while customers in dining room...this was not a busy time. only 2 customers were in the dining room...then we went in....wanted to tell management but knew what the response would be.." thanks for letting me know"....will not be back!!!!! read more

If I could this lower, I would. An absolutely horrendous visit. This facility should be shut down. Problems???? let me start. Ordered at 3:12 pm (order was to go). Six orders that were placed after we ordered were filled and done/gone by 3:30. I approached and asked about our order "it'll be right out". ( a #10 combo and 6 nuggets) really? Again at 3:45 I asked about our order come to find out it was never made. Then no lettuce, really??? has anyone ever heard of a grocery store????? you don't "86" something as simple as lettuce. Really go buy some freaking lettuce. Manager was a young guy and a smart ass to a complaining customer because he failed to explain to her they had no letttuce when she ordered. Before giving her a refund he had to verify she had in fact returned the sandwich to the front line cashier. At this point I knew I would've had serious words so just chose to bite my tongue. When we received our order the nuggets were cold and dried out probably left over from lunch. And my wife's chicken Asiago tasted like the bacon had turned bad. On top of this the store had No salt packets, vanilla frosty's, or ketchup available for customers either. I really believe you need to step back and reevaluate the training, customer service, and whoever is ordering for this restaurant or better yet just close it. $17.00 and almost 40 minutes of my time wasted. After getting back to the vehicle my friends were waiting in, I found out even though their food came out timely it was also cold probably left from lunch 2 hours earlier also. read more

The store stinks literally smells bad the food was cold and disgusting and I got food poisoning thanks a lot Wendy's really appreciate it. I moved here about seven years ago and had food poisoning maybe once in my life since moving here I've gotten food poisoning 3 times at 3 different places what's up Hopewell! Whats up health department! read more

Our tour group/bus made the unfortunate decision to stop here thanks to a driver who wanted an easy place to turn his bus around. Several people got food poisoning. They served dried out burgers that had probably been sitting under a heat lamp for a day or more. This was the likely bacterial culprit, although it could have been the frosty or ice machines, which require regular cleaning. And judging from the disgusting bathrooms, nothing in this place is ever cleaned. The manager should be fired, and the health department should shut this place down. But judging from the look of this run down county/town, there probably isn't a health department. Travelers beware. Drive a little farther south to Emporia or north to Richmond. Avoid this place like the plague, which you may actually get if you stop in this bacterial playground. read more

On this trip I went through the drive through. There were 3 cars in front of me waiting to order. It took 24 minutes before I got to the ordering board with the microphone. No friendly greeting. No hello or welcome to Wendy's. Lady said "Cash only, our credit machine does not work." I told her you could at least put some signs up or have someone out here telling people you are taking cash only instead of wasting 30 minutes of my time." She just repeated cash only. I have been to this Wendy's several times because I work at Fort Lee. Bottom of the barrel customer service. Place is filthy behind the counter. Fries are not hot. Last time when I took the fries back and told the manager they were not hot, she stuck her finger in the middle of the cup of fries, gave me a dirty look, shook her head and then got me another order of fries without saying a word. Wendy's let me give you a clue...Fresh beef is nothing if you have cold food, lousy service and a dirty, bacteria infested restaurant. read more

Th staff at this location is LAZY. I sat in the drive-thru for over 10 minutes just to order & another 10 minutes at the window. The car before me was sitting at the intercom for over 10 minutes & there was no one else in front of us. I'm not sure why it took them so long to answer the intercom. The worst Wendy's ever & I will not be returning ever or suggesting anyone to visit this location. read more

Stopped here on a trip up north. Ordered two sandwiches--no fries or sides--and two waters. Ended up waiting 25 minutes... For two sandwiches. They seemed to be putting more effort into the drive-thru and didn't care about the line of customers inside (which was about 8 people). Won't be stopping here again. read more

just waited 40 mins in drive thru for all cold and stale food! my 4 for 4 was horrible and i frequent the oaklawn hopewell va store! do better!!!! i deserve a free hot meal after such horrible service!!!! read more

This Wendys is absolutely garbage. Since I've been here Ive gone through the drive through twice, both times they're always forgetting crap, adding stuff i don't want or giving me the wrong dressing or drinks. And these folks want $15/hr! read more

This should be negative stars. The employees are very rude, up to a half hour wait at the drive thru for no reason. And they screw up your order so when you go inside to get the right item, they are very rude and hostile. read more

A typical Wendy's, yes the employee's can be a little rude and slow but the majority of the time I've had good service here. They have never messed up my food and they put lots of cheese on the cheese fries :) The drive through can get a little crowded though. read more

Pretty decent as far as Wendy's go...haven't had bad service here and my order has been right in the drive-thru.

I'm here right now. The service is terribly slow and there's no shortage of bodies behind the counter. There are car's post-drive thru waiting on the curb. Folks are coming in from their cars with food bags in their hands because their order is wrong. With this display of "lack of care", I'm afraid to eat my food. Which just now arrived. read more