It was scalding hot on our visit to NJ with that heat dome situation and we wanted a cool refreshing drink and a chance to use a restroom. The self order kiosks were terrible. It took 2 different machines and 4 attempts to get our order to go through. The staff was friendly enough and gave us the bathroom code when asked. Location is on a busy street but near the hockey stadium. read more

everyone acts like it's their first day on earth. Assumed the speaker wasn't working so drove up and 3 different workers including a manger didn't understand what I was saying and then proceeded to say I needed to go all the way around the line even when it was their error. read more

What needs improving is the employee and need to help the customer. I was there yesterday and used the self machine and it changed me and told the employee that I was waiting for my order, he told me that my order wasn't there. I showed him my debt account that it was changed and told me that the money will be returned. Didn't want to hear that, I wanted to eat not get my money back. Unbelievable service. read more

Truly good servive my first time going to Wendy's was really good and I ordered from dining area and drive thru. read more

Wendy's - The building - Burgers Near Me - Harrison, New Jersey

I hate when I forget my lunch and the only other person who needs to go get something a) has to drive and b) hates most places I would want to go...so we end up at places like Wendy's. I also don't review a ton of fast food places, but this experience requires it... I generally like Wendy's MUCH more that McDonald's or BK (I, in fact, refuse to eat at Burger King anymore) so I can usually live with it. However, I won't be "living with it" at this location any more. How can I keep this simple? Got to the place and it was empty so we stepped right up to order. Unfortunately, the woman taking our orders understood very little English so the manager was there to translate. Anyway, we placed our orders and waited...and waited...and waited-just brutally slow for a fast food place. Orders come up one at a time and my one co-worker didn't get his drink...that took another 2 minutes-seriously??? At least they got the food portion of the orders correct. Get our food back to the office and I discover that the baked potatoes they USED to serve, which were long, full-sized, and filled the container have become smaller than a baseball-and the cheese they put on didn't cut it. The bacon bits they used to put on the potato also used to be plentiful, but this one looked like they had hand-crumbled a single slice. We all also discovered that the Wendy's fries that we all like very much were a soggy pile of cold potatoes. I can't be wasting my time, calories, and money in a place like this again. The only reason for the second star is that the manager was pleasant and the place was very clean. Should really be 1 1/2 stars at best. read more

Wendy's - wendy's old fashioned hamburgers - Burgers Near Me - Harrison, New Jersey

This is the best Wendy's around. I've been a regular drive through customer in the morning for 1.5 years. The team is fast, friendly, and competent. They always get my order right, even with custom requests (such as grated cheddar cheese in place of American). They have nice solid ice cubes that last AND their CokeZero on fountain has always been bubbly, cold and mixed right. Shall I mention that it's hard to find CokeZero elsewhere so the fact they carry it and it's reliable has been priceless. Knowing I can expect a great experience from this Harrison location helps me motivate to do my one hour commute. Thank you for the fantastic drive through service. read more

HOOOOOD manger is rude we asked for a second while in drive thru and he replied "one second is up" like whatttttt ???? How rude we literally was there for 30 seconds and started to order. We kept it cool so they wouldn't spit in our food. Our fries where super soggy and nuggets aswell honestly it's not hard to make fries and nuggets n I actually use to work there so they just plain lazy for not putting in fresh fresh fries once their old ones get soggy. They even seemed to be double fried that's how Much oil they had on them. read more

I have to preface every fast food review with I know I shouldn't be eating fast food for a slew of reasons. Wish I could take credit for this, but I read it on a vegan blog somewhere. Amazing vegan option: order a "veggie sandwich" hold the mayo and cheese, order a side of fries and make yourself a "fry-wich" Amazing! Best part is that the veggie sandwich is only $1 Also, add chives to a plain baked potato! Oh man! ....it's the little things! I've never had any problems with this specific Wendy's location, ordering vegan or otherwise. read more

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Employees not paying attention to what they're bagging, got home missing food, not the first time.

Totally agree with Tommy's review. I had gotten coupons all the time but this place refuses to accept coupons or fights with you to try to avoid accepting them. When they finally concede, they input the wrong coupon code to make you get a lesser deal. Just skip this Wendy's and go elsewhere. I haven't been there recently, but it'd take new ownership to change what's evidently a deliberate practice on their part. The food's still good, so I gave them two stars because of that. read more

Awful customer service and the food there is TERRIBLE. It's been this way for years now. They either need to do a turnover or just close the entire Wendy's and open up a Mc. Donald's. Honestly. I wish I had corporate's number. read more

Honestly this Wendy's sucks. They forget stuff in your order. I drove all the way home and realized there was a sandwich missing. Theyre supposed to be open until 2am. I get to the window and the guy says we only have fries available. Um wtf. Your hours are until 2am. Second time they refused to serve me. Waste my time #2018. read more

Looking for fast food service? This is it! Every single time I come, regardless of the time of day, by the time I drive up to the window to pay my food is ready. Not sure how their system works behind closed doors but that's complete cooperation with one another. Payment transactions are just as quick. My orders are always accurate. The food tastes good. It's your average fast food burgers fries etc. Parking is always available. Besides my last time there in which an employee didn't greet me nor say you're welcome, employees are friendly. read more

went to this location until I discover this on my cheeseburger. They rush and don't really care how they serve customers. read more

Wendy's - Bacon cheese burger - Burgers Near Me - Harrison, New Jersey

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Cashier woman was very very rude. She kept asking me to repeat myself and that's fine but atleast take the airpod out of your ear and stop listening to music. read more

Probably the worst Wendy's I've been too. Waited so long for a simple burger and fries and both were cold already. The bacon on the burger wasn't even cook and seem like ham instead. Food was disgusting it had to be thrown out. Customers beware read more

Every time we've visited we are tended by people who are just nasty and rude and i think maybe they're having a bad day today, but it's every single time. they never include any sauce we ask for and we ordered LARGE fries or lack thereof, can no longer go to this Wendy's. read more

Wendy's - French Fries - Burgers Near Me - Harrison, New Jersey

Abysmal customer service. I've never been treated so bad at a restaurant in my entire life. Avoid at all costs. Especially the drive thru.

I would like to start off with saying there was Flies all over the place slow service ketchup all spilled on the floor stinks like feces instead of food rude service on top of that they gave me the wrong order this place needs a update in there building read more

Wendy's - a woman sitting at a table in a restaurant - Burgers Near Me - Harrison, New Jersey

After being the only one in line and waiti mg 20 mins to get 2 items, my cheese sauce was dripping from the the bag, the gave me the incorrect drinks and forgot the dressing for my salad. after addressing it with the manager she rolled her eyes and continued working. terrible service. read more

Just bought food from drive through. Girl couldn't remember my order. Had to repeat it 3 times. Small frosty, small chili with cheese and a 10 peace nuggets. How hard can that be? Well got home and find that there is no straw for the frosty, the size of frosty is like a mini kids size and looks like someone ate some of my chili (only filled 3/4 of way). This is what happens when corporate advertises the $4 for 4 then end up cheating customers in other ways. read more

Wendy's - Dear Wendy's, don't eat my chili before serving it to your customers next time please? I'm soooo disappointed. - Burgers Near Me - Harrison, New Jersey

Warning! This Wendy's will try to steal your money! They upgrade your combos without asking (and charge more). The screen to review your order is never on. They don't take Wendy's coupons (or misapply them). They forget to put items in your bag. Just stay away! read more

Looking for a fast food place? Too bad! Try Sonic maybe... This was by far the worst Wendy's ever, we had to ask for our order about 3 times each, the man doing our order was acting like a pro but he was absolutely the worst employee EVER! By the time I got my food it was cold, the fries are undercooked, and the chicken nuggets tasted like they were frozen! In conclusion DO NOT TRY read more

If I could give all the readers one piece of advice. Never, ever EVER visit the Wendy's The worst food, the worst customer service. I've had to ask for my money bad several times, due to me not wanting to take the chance in someone spitting in my food. These people are ghetto, rude, and very disrespectful. As WELL AS THE MANAGERS. To be truthfully honest the managers are worse than the regular workers. I've reached out the customer service. As you can see most of the reviews and ratings are bad and "1 stars"... Do NOT eat from here. read more

Wendy's absolutely is not gourmet fast food or anything like that, but it is a quick-fix to your hunger pangs and it is cheap. I really did not like their fish sandwich even though they boast real cod fillets. It simply was not well-made and they totally got a little too happy squirting with the tartar sauce. Chili is pretty good and I kinda dig their fresh-cut fries with sea salt as well. Service is "meh," but what else do you expect when you're paying $10 and less for a meal? read more

did not expect much from Wendy's but this particular location definitely did not deliver, ordered the 5$ junior meal combo for me and a friend and requested specifically no mayonnaise or bacon on one meal only and by my surprise I find both my orders missing mayo or bacon mind you I requested it for one order only. Only plus side to my experience was that I was given a better burger for my complaint but other than that not that Wendy's experience I usually have. read more

Slowest Wendy's I have ever experienced, bar none. People 'working' there really don't seem to give a crap. They constantly leave things out of the order, even when they are reminded, and promise to include it. Easily 3 out of 4 times, you can order a Sour Cream and Chives potato at the drive-thru, and get no sour cream (or butter). After the 3rd or 4th time this happened and I was particularly annoyed, I called to speak to a manager. Her answer left me near speechless (it's OK, I recovered :-) "You have to ask for sour cream". Come on, you actually have the balls to say that what is part of the name is not included? What next, I'll drive all the way home just to open the bag and find there is no potato because I didn't explicitly ask?? ("Sour cream and chive potato. Please include sour cream. Also please include potato.") I am amazed that Wendy's allows a franchise to be run this way. read more

Terrible service! I went thru the drive-thru today at 1:30 in the afternoon and you'd think that they'd be polite seeing as tho thru couldn't have been open more than two hours to the public. I placed my order and drove up to the window to find that the cashier misheard what I asked for and refused to change it to what I ordered in the system saying instead that they were the same price. Ignoring this I asked for condiments to go with the food is ordered. Her manager told her to close the window and when she didn't the manager closed it in me. I stayed where I was still not reflecting the awful manner I was recurring and asked again for condiments. The cashier practically thru ketchup at me and closed the window. I have never been so disrespected. I had my Daughtry in the car and did not want to cause a scene but I will never go back there and am consisting calling their corporate office read more

I don't come here for fine dining, I come here for a quick bite sometimes on my way to work. I almost always get a spicy chicken sandwich. The line moves fast, the chicken isn't over fried, but sometimes the lettuce looks horrible and the tomato slice has a lot of the core in it which isn't pleasant. It's exactly what you'd expect from a Wendy's in Harrison, perfectly acceptable and the staff seems nice. read more

Disgusting! 0 Stars. The food made me sick. The strawberry lemonade made my stomach turn. Almost threw up. The cookie was hard as a rock. Fries were cold. The burger was tiny, fried, cold and not edible. Service was extremely slow. Waited about 10 minutes for each order in front of me. When I pulled up the girls looked half asleep and could careless. Also the lights were out around the whole building. It was hard to find. Sucks that I have to say this but this Wendys is a poverty area. Makes sense why they don't put effort into their food. They almost ruined Wendy's for life for me. read more

Poor Service. I went with my wife to get some food. A African American guy took my order. He never ask me for my drinks. At the end he gave me two regular sodas, my wife asked him to switch the sodas and he said we had to pay like getting new sodas. Also that guy has a rude actitud with customers that's why that place is alway empty. That place is bs. read more

Of the three chains, its by far the best. Good service at this location

Terrible. I clarified my order to the drive through attendant to which she sharply replied "I heard you the first time"... except then my order was wrong. Also the drink must have been overfilled because it was covered in soda. Overall bad experience. read more

Great friendly service. Fresh food, even at late late night. Gilberto had us feeling like we were eating 5 star!

Just got my lunch, I ordered the baked potato with broccoli and cheese and there is a HAIR in my potato . I'm so mad I just drove all the way home and I can't enjoy my food. I'm never coming back! read more

This location used to be the best place to hang out and get food. I'm sad to say the food has gone to sh!t. Soggy oil drenched fries, messed up orders, skimpy with the soggy gross lettuce.. I wont go to this location again until the change owners or fix how they manage their food. P.S. DON'T EAT THE CHILI!! Ever.. read more

I like this Wendy's ...and take my lil man here all the time. It's friendly and they have Wednesday family night too.

This is literally the best Wendys I've ever been too. The staff are so hospitable snd very friendly, they smile at their customers and treat everyone with the same respect. I'm usually there twice a week and I watch how the staff engages with people and I am very impressed. One of the managers I notice makes sure he goes out of his way to help his employees, he jumps on the register just as if he was a cashier and that's what I'm talking about! His position doesn't take him away from morals or respect for his employees. Coodos to the managers there! Not to mention that it is beautiful in there! I've never came across a Wendys that looks like a hotel or a fancy restaurant lol, they have nice lounge chairs and a flat screen tv! That's a great look in itself. Especially because of the location they attract a lot of customers and industrial workers so a great look makes it even greater! Go Wendys! read more

The absolute WORST Wendy's I ever had. The burger was burnt, black on the bottom. The fries were cold. The nuggets I didn't even try because I could feel they were cold. The barbeque sauce had a little tear in the top so it was dark red almost black...ugh. This was a nightmare. When the guy was getting order together, he just slapped it all into a bun and barely wrapped it - big old hunk of the hard part of lettuce. So ugly and unappealing. Never again. read more

I usually wouldn't review a Wendy's... I mean, it's Wendy's. You know you're not getting a gourmet meal but you get in, you get a half-decent meal and you get out. I went in tonight and there were about 4 groups ahead of me (2 of them small families). I almost left because it might take a while and QuikCheck is right next door. It took them about 25 minutes to take my order (no exaggeration). There seemed to be plenty of people working (I counted at least 5) but I'm not sure what they were doing. Maybe taking the drive-thru orders? I dunno. But it would have been quicker to buy something frozen at QuikCheck, walk home and cook it. By the time I ordered there were like 8 groups in line. I almost told them to leave as I walked past to eat my food. It shouldn't take me half an hour to get a #10 meal. On top of this I'm reasonably sure my 10 piece nugget was a nugget or 2 short but I wasn't counting. My sweet tea tasted so bad I didn't drink it. The fries? I do like me some Wendy's fries but they can't save this review. Avoid this place like the plague. read more