Just got back into town after working 11 hours and was hungry so I stopped at Wendy's. Ordered a medium spicy chicken sandwich meal but instead of a drink I said to up charge me for a medium frosty. Pulled up to pay and the guy at the window asked if I was the spicy chicken sandwich meal and I said "yep, that's me". I gave him a $20 as my meal was $8.74 and he gave me $11.26 back. The guy was very pleasant at the first window. So everything was good until I hit the 2nd window.
Pulled up to the next window and a different guy hands me a bag of just fries and so I said I ordered a spicy chicken sandwich meal. He then proceeds to tell me that I only ordered fries. I am starving at this point and so I am trying to keep my cool. Another guy comes over and says you only paid $5. Well, I only had $20 bills so I knew that was totally incorrect. I think it was the manager and he is basically arguing with me about it. I tried telling him that if my meal was only $5 how did the guy at the previous window know I had the spicy chicken sandwich meal and if I paid with a $5 that $5 wouldn't have covered the cost of a meal....plus the fact I just got off work and was pretty hungry and would never go to a restaurant to order just fries. They tell me to pull up, so I did expecting someone to bring out my order but after 10 mins I pulled back around because no one came out. Serenity now! They acted like I was totally in the wrong and didn't know why I was coming back through... mind you I had paid $8.74 and still had no food whatsoever to show for it.
At this point I didn't care what they gave me I just wanted food. The manager tells me they counted the whole drawer and that I had to pay with a $5 bill and that I was there to just complain. Anyone who knows me knows I never complain about anything.
Then he magically pulls some receipts and says was your change $11.26 and I said yes from the $20 bill I gave. And then they just tell me to wait... still no apology at all from the manager. I did get my food and the original guy from the cash window apologized and said they had a long day which I can absolutely relate to but this was by far one of the worst customer service experiences I have encountered. read more