Tonight I visited the local Wendy's right up the street from my school "Nova Southeastern University" and received the worst customer service experience ever in my 30 years of living. I pulled up to the intercom and asked for a chicken caesar salad for my son who was in the back seat at around 10:30pm at your restaurant located on 3055 S. University Drive Davie, Florida 33328. I was told, "ain't no caesar salad" by the night shift worker name Sheldon. I asked if the restaurant had any other salads and his next reply was the last thing I'd think a Wendy's employee would say. Sheldon's response was, "I just told you aint no fucking salad bruh." My response to him was, "excuse me, you might want to watch how you speak with paying customers" and his reply was, "what are you going to do? get out of here." I proceeded to pull up to the second window where your employee was located on the side of the current car there to ask for his name and he walked away from the window laughing. I asked the other young lady working there, where is he and she pointed where he had walked off. I then left to drop my son off home and come back to speak with the night shift manager. When I pulled up to the window the second time, maybe 15 minutes after the first interaction I rolled down my window and asked Sheldon face to face for his name and he then walked off from the window for the second time. Shortly after the nightshift manager came to the window and I asked, "excuse me, what's the guy with the dreadlocks who was just at the window name?" she replied apprehensively, "Sheldon," I asked for a last name and she asked me, "why?" I informed her, "your employee needs to learn proper customer service etiquette and should not speak to customers in the manner in which I was handled because it was beyond disrespectful." I then asked for her name and for her to verify that she in fact was the nightshift manager. After informing her name was Mona she attempted to ask me what happened, but I informed her that I would be contacting your corporate offices in regards to the interaction I received on this date and drove off. I've always visited this particular Wendy's because again, it is not far from the university I attend which makes it convenient, but due to this interaction I will inform my friends and the rest of the student body about this horrible customer service experience at one of your locations. To disrespect someone by using foul language and laugh it off as if it's funny is completely unacceptable, especially when my 6 year old child was in the back seat. If these are the type of individuals your company hires and allows to interact with customers then you no longer will have my business and I will make sure that everyone I come in contact with knows of this degrading experience with your company. I'm currently attending school to become a doctor of Occupational Therapy, putting in long hours and hard work to better the life of my community, my family, friends and myself, so for your employee to talk down to me as if I were worthless does not sit well with me. I would like to speak with someone in regards to this incident from your offices, employees like that are a major detractor for business and ultimately will be the downfall of your company. My child and I enjoy your food but this experience with Sheldon has left a very sour taste in my mouth that will never sit well with me. The fact that I am sitting at my laptop 12am typing about this incident goes to show how livid I am about the whole thing. I will also post comments on yelp and any other site in regards to this particular restaurant to warn others of the experience they have the possibility of encountering with the night shift at restaurant 3055 S. University Drive Davie, Florida 33328. I hope to speak with someone soon about this, thank you in advance, and please implement a better hiring process or training process in which will aid in employees being more customer friendly. read more