This particular location is uniquely bad. They are clearly microwaving their burgers and sandwiches which means their bulk making them out of laziness. I literally drive an extra 10 mins to go to a different Wendy's location because of it. Just complete laziness and dry rubbery inedible food. Do better read more

$10 for 3 small fry's and 3 Jr frosties???? I'm pretty sure I was just robbed. I asked for 3 jr frosties and 3 small frys. Simple order I would think? This location charged me for 2 "boo books" for $1 each and $1.50 for a jr frosty. (I never actually got the "boo books btw) Meanwhile they have a huge sign out front that says $1 small frosties. When I asked the manager at the window to explain, he tried telling me "it's cheeper this way for you" I have no idea what kind of math they are doing over there but this does not add up at all. I try not to spread negativity, I'm on Yelp to cheer the wins and spread positivity in what so many great business are doing, but I just could not let this go quiet. End rant.... Wendy's Corporate feel free to DM me directly to discuss and see the receipts. read more

Came here on a late night run during the week when nothing else was open, and like any good fast food joint, Wendy's was there when we needed it most. Wendy's has always been my go to of the "Big 3", the spicy nuggets are favorite, love the baked potato as a side option, and I find they have the best "healthy" options to choose from by far, without sacrificing all the flavor at that. Decent size parking lot if you want to stop in, but also have a drive thru for your convenience, we opted for the drive thru. Service was quick and the guy behind the register was polite. Would gladly come back here in a pinch. read more

This place is consistently terrible. I ordered a salad the other day and it came with hair and clear plastic. Today the nuggets were undercooked smh. How do I have to go home an air fry nuggets smh. I definitely haven't been back here since the hair plastic combo but I went to get a quick snack for my son. It's really over now. Do better guys read more

If i could rate this place zero i would, don't even bother going inside to order because they only take care of pickup orders or online orders first. I waited for 10 minutes before i was assisted and it wasn't anything special. Ended up leaving with nothing because i was displeased with the service. I get it's fast food so you can't expect much but damn. This was the slowest service ever. Even the people not in charge of ringing people up in store asked if i was being helped yet because i was standing there for so long.Ended up going to Mcdonald's instead which was way better. read more

I would prefer to leave no stars. Wendy's is suppose to taste fresh never frozen or sitting out all day. Very disappointed with my hot honey chicken sandwich. Hard small chicken breast is what I got, also my coke tasted so watered down. When was the last time the machine was serviced. Not to mention the employees attitudes can be a good indication that they don't care about quality or customer service. read more

Wendy's - Hot honey chicken - Burgers Near Me - Copiague, New York

I never believed Wendy's had good customer service in any location including this one. I very rarely have issues with my orders and everything is always pretty fresh, for the most part. Sometimes their burgers are a bit dry as if they were sitting out for a while. I've never had missing or incorrect items, hence the two stars. There's been times in the drive-thru where I was asked to "wait a FEW minutes." And other times where they asked how they could help and then no answer once I started my order and then was told to hold on and they came back and asked me to repeat my whole order AGAIN. Clearly, customer service is lacking. They don't greet you or anything, just tell you your total, take your money and then throw your food at you pretty much. This is the closest location to me and that's the only reason why I continue to come back out of convenience. read more

They had just changed from breakfast to lunch, and the chicken nuggets were not even warm and it was a large size. The help at the takeout window rushed us were not courteous and barely got the order right. read more

Done with this place. They get the order wrong EVERY SINGLE TIME. DONE. We ordered a number 5 meal with "no meat and no bacon". Their response? "Single double or triple?" -- "No meat." -- "Ok, single double or triple?" --- "NO MEAT." --- "SINGLE DOUBLE OR....oh...". After all that we got no meat. But we also got no bun a half full small fry and the large frosty we ordered wasn't in the bag. Wish I could give no stars. DONE. read more

Wendy's Montauk highway Copiague Wendy's Montauk highway Copiague. Serving food at the drive up with no masks and no gloves! Wendy's has their drive up open. I made an online order .I went to the drive up to pick up the food. the man who working the drive up window had no mask and no gloves and simply handed me my bag of food! I was shocked! I threw the food in the garbage! Truthfully, I should've canceled the order and got my money back and not even touched the bag. I was just so shocked, I didn't realize what I was doing ,to actually take the bag into my car!!! The drive up window and your car window or not 6 feet apart, so already you're not socially distant, but at least you would expect some precautions are being taken. When I got home, I called the store and asked to speak to a manager. A woman got on and identified herself as a manager. When I asked why they would be serving food with no gloves and no masks and is that how it is inside when they're preparing the food? She said we do have masks, but they're optional! We don't require Our servers to wear them! Some do some don't! We leave it up to them! I couldn't believe she was saying that! Then she said " well Cuomo didn't say it was mandatory!" Cuomo? Is she crazy? You're preparing food and serving it to people in a global pandemic. How responsible is Wendy's? Don't go there? If that's how they're passing the food out the drive up window, you can imagine how they're preparing the food inside! What a shame! I'm going to call Wendy's corporate! stay away from Wendy's Montauk highway Copiague! Local businesses want us to support them by ordering takeout and yet they can't promise us with a safe way of cooking and serving our food! She went on to ramble some nonsense about how she agrees with some things they say on TV ,Cuomo etc. are you kidding? You're the manager at Wendy's! I didn't call to discuss your political views, I called to discuss the fact that the young man at the window of your drive up is just passing food out with no gloves and no masks! I think she should be fired! you think she'd be lucky enough to still be working and you think Wendy's would be grateful we are supporting small businesses. Once again, stay away from Wendy's! How do we know if any of their servers or preparers are sick? What would she say to that? some might be ,some might not be!!! Stay well and safe and stay away from Wendy's! 5 min ago · 11 neighborhoods in General ThankThank CommentComment read more

Slow service, poorly trained employees and the food is never correct. I think this Wendy's should try out for the worst one in the nation.

Ok, regional office .... are you paying attention ? This store now has a one star rating! It's hard to get that bad on Yelp, as it's a collective effort!! We always spend extraordinary time in drive through to get food, and order is consistently wrong. It's a bad job, when we'd drive past here, to go to Wendy's in next town, to bring food home. This store is getting away with robbery, and they are so bad they can get away giving without receipts with food orders, because they can seldom get it right! read more

This Wendy's is terrible. I ordered one combo meal and a side Caesar salad at the drive-thru. I ended up getting a different combo meal and a different salad. After I had the employee at the window correct the order, I get home to find hair in my food. This place is disgusting. read more

I've been meaning to do this write-up for awhile. This location (Copiague NY) must be the testing ground for the type of people that should not be hired anywhere. I'm sorry, I have to say it but the girl taking the drive up order had such a thick Spanish accent, her understanding of English was dubious at best. I had to repeat the order three times, not so much as the language barrier being the problem, but she literally kept cutting me off mid-sentence and then would ask "anything else?". I finally shouted as loud as I could (because they have those headsets on) -- "Would you please STOP TALKING AND INTERRUPTING AND LISTEN TO MY ORDER !!" I'm ordering two hamburgers (plain), no onion, no ketchup, two senior coffees black. Trust me I could not get the order out without her interrupting me over and over again. I finally said "STOP, GET SOMEONE ELSE, FOR THE LOVE OF GOD" !! Then the manager came on and starts berating me for yelling into their headsets. The senior coffees, by the way, are free. I get to the window and they want to charge me for the coffee but that was corrected and I went on my way. I can't stand them..... but alas, stupid me, I went back another day..... see that writeup as well. On another trip to Wendy's ordered two senior coffees with 4 creamers and 4 sugars each - ON THE SIDE. Two plain hamburgers as well. They got the hamburgers right but they hand me the coffees and I ask where are the creamers and the sugars. They girl at the window looks at me like I'm insane and says (annoyed).... "they're in the coffee". Me: "In the coffee ??.... I specifically said twice and was acknowledged by your order taker that I ordered them on the side. Take these back, give me two senior coffees and 4 creamers, 4 sugars on the side for each...... and I wasn't going to pull off to the side while the 4-5 cars behind me piled up. My God, what kind of people do they hire ????? read more

Honestly the worst Wendy's ever. I work in the food service industry myself and I never knew it was so hard to be nice and get everything correct. I'm there at 11:40pm and I have to wait for something to cook (which is fine, i understand that) then once I get my order and check it I'm missing stuff. I honk my horn, they ignore me. I honk again, they ignore my. I lay on the horn and once employee sticks their head out and says "yes?!" Rudely. I get my burger and drive home to eat (mind you I live less than a min drive away) my burger is cold and dry, my fries taste like they've been sitting since Anne Boelyn was beheaded and my nuggets (the item I had to wait for so they could "cook") were obviously old. Why is it so hard to get stuff right?! I've complained to corporate about this place before and nothing happened. Turn around and find a mcdonalds. read more

The Asian with the Mohawk who was a MANAGER was standing outside the door smoking a cigarette as I walked in. Not something I want to experience as a non-smoker right before I eat. I couldn't even complain to the manager because he WAS the manager. That incident right there is resonant in every other aspect of this place as well. As others have pointed out, you are lucky you don't leave with food poisoning from this place. It's dirty and the staff is painfully slow at serving your food. read more

Asked for sour cream and chive potato. I pulled over to eat there was no fork or sourcream just a cold potato. I threw it out the window what a waste of money and a 4 mile drive from Massapequa. And you guys want $15 hour.? What a joke read more

So I don't really leave reviews on places Especially fast food restaurants. But the service which was brief was great. I went there the drive thru and they were just so polite and well mattered which was a Breath of fresh air. Thank you. read more

I've never had an issue with the drive-thru staff, always positive and polite. That said, IF you enjoy finding hair in your meal, you'll love this place. read more

This Wendy's is pretty bad. Everything tastes reheated. Go to the one on Sunrise by the high school for a better experience.

If I could give it zero stars, I would. Living locally, I find myself here more often than I would like, and every time I say it has to be better. And it never is. "Sorry, we didn't charge you for that drink", pull forward and we will bring it out to you". Never fails, have to go back in and fix my order. Not to mention the service is never friendly. My advice, if you can afford the time to drive further down the road, then do so. read more

Filthy store. Tables floors, gross. But the bathroom???? ewwww . Clogged toiltes, toilet paper all over the floor. How the the board of health hasn't shut this place down is beyond me. ??? I was disgusted. It is not fit for animals to go into. Sorry to say. This Wendys is a food poisoning waiting to happen for all unsuspecting customers who go there. Just gross. Employees were nice but that doesn't make up for the overall filthy establishment that serves food . read more

Terrible. I asked at the drive through if I could have a minute to decide and was told "no" by the female on the microphone. This isn't the first time they have been rude. One night I stopped in at 11:00 pm and the whole staff looked stoned when I pulled up to the window and they could not stop laughing. I was told to pull into a spot until my food cooked. 20 minutes later still no one comes out. Then when the line calms down, they are hanging out the drive through window yelling at me to drive back around. How is this place still open. It has always been known as the one in the area not to visit cause it sucks but I keep trying hoping they straightened their act out. Besides all this the food looks like the swedish chef tossed it together. Had this been my high school years I would have tossed my full soda back in the window just cause she said "no" over the speaker. I have grown...sadly....cause they deserve a soda grenade. read more