The young men working night shift have the best customer service. The food was amazing ! Nuggets are always fresh !

The people who work here just don't give a crap. Can't simply put ketchup in a bag. Terrible experience. Fire entire staff. Disrespectful.

No stars, restaurant closed down. Too bad cause Burger King got our business. My 96 year old dad really wanted a frosty.

While driving back from our day trip to Garden of the Gods, we decided to get a quick bite from Wendy's, but our visit was extremely disappointing. I decided to go inside to order, thinking it'd be quicker than the drive-thru... BIG mistake. The wait time was absolutely ridiculous. We were there for about 15 minutes before we got our food, and during that time, I counted at least 25 cars that were served through the drive-thru. How does that even happen? 15 minutes for "fast food" is just unacceptable. It wasn't even like they were slammed--it seemed like they just couldn't get it together in the kitchen or at the counter. By the time we got our food, it was lukewarm at best, and honestly, it just added to the frustration. It's a fast food place--quick service should be the standard. At least the food hit the spot for our late night craving. read more

Half my burger bun was stale, but my order was correct, and the service was very kind. Standard Wendy's.

So I get to my office and get my biscuit out to eat and this is what I find. Who does crap like this? Just part of a top of a biscuit. So ribe is lazy in kitchen. Blue Ridge Ga. read more

Wendy's - Got to my office 15 mins away and this is what I find with just a parchel top of a biscuits. Who does this? - Burgers Near Me - Colorado Springs, Colorado

The employees get an A+ for polite customer service, but a D- for getting my order right. Missed two orders of fries and my no cheese burger had cheese. I must say the spicy chicken sandwich is legit. read more

They won't serve you at the window. They have you drive around to the other side of the building, where the drive thru starts, and wait 10-15 mins for a kids burger. I spent that 10-15 mins trying to get the cars who still hadn't ordered to go around me. Confusing and not very efficient for any of us in the drive thru. read more

Not very busy and did the drive thru, fries were cold so drove around the building and asked for some hots one. It all worked out but the chili was terrible too. So I doubt I will go back... read more

The staff here are always so friendly! I love how they recognize the regulars and chit chat with them. Love the Asiago chicken sandwich, and how the employees ringing you up ask if you want everything on it. Such a nice thing to ask because I do usually forget to customize it otherwise. The chairs and table near the fireplace is quite the lovely place to sit, especially on a cold day read more

Prompt drive thru service, ordered chicken tenders and was told they would take a "couple minutes" for fresh tenders. I agreed, paid and pulled up to the second window. I was told [again] it'd be a couple minutes for the tenders and to pull around to the other side of the building and they would bring them out when they were ready. A "couple" minutes turned out to be 10. At least the tenders were piping hot and tasted delicious. Lol. read more

i went to wendy's one night with my husband and it was pretty bad. first i walk in to a smell of grief. it was just so i don't even know how to explain it. it was just a fast food greesy smell. anyways i ordered and the lady at the counter was nice. but our food took like 15 minutes for them to finally give it to us. then i specifically ask for no cheese on my burger, and there was cheese. disappointed. anyways then my husbands drink was kinda nasty, it was like water down cola. don't recommend the drinks there, flat and disgusting. wendy's, consider this, don't sell drinks! read more

Waited for 10 mins in drive thru window and was the only customer just to find out they forgot I was there. Almost forgot to give me my drink as well. read more

Excellent experience at this Wendy's for lunch today. Convenient location, plenty of parking for different size vehicles, my food was prepared and served quickly, the employee who took my order was respectful and friendly to me, my food was hot & delicious and reasonably priced, and the restaurant was nicely decorated. read more

Such horrible customer service. They are so bent on going by their book that they have no regard for humanity. Don't support Wendy's - this franchised location or any other. Their food is nasty anyway. Also see how they treat customers by calling the cops on them if they get annoyed. https://youtu.be/4o-jvlr2eE0 read more

There was an employee with his hair comb stuck on his head, our burgers were about cold when they gave them to us, the staff cared more about their conversation in the kitchen area than getting our order correct. Recommend u all choose another place for ur burgers. As for us, we won't be back. Doubt anyone there would care though.... read more

Wendy's is what one expects. However, I found it rude that the manager who took the orders didn't greet his customers, yet simply asked if the order was to go in rapid fire talk. No smiles, just down to business and I noticed this with every customer. Sad! read more

Wendy's is always a solid place to frequent with 4 kids. Cheap quality food. However, I came and ordered a 4 for $4 with a double stack. I came all the way back to work and discovered that they gave me a chicken sandwich instead. Small detail but it sure provides a poor experience. read more

Wendy's - a view of the dining area - Burgers Near Me - Colorado Springs, Colorado

Want to know who the genius store director is. Can't pump your own ketchup but you can put your fingers all over the soda touchscreen. When I asked why i can pump my own ketchup at another location I was told this location only allows ketchup packets per the store director. Gave this location a 3 because the food is always good. Docked 2 stars because the person that doesn't allow ketchup and tea dispensers to be out thinking that's a virus issue isn't very intelligent read more

I cannot describe the amount of rude people that work here. this company seriously needs to reconsider who they hire. I went through the drive-thru and a lady who was older with brown curly hair would not stop interrupting me when she took my order. it's like she assumed she knew what I wanted. She was extremely rude and when I complained nothing was done about the issue. do not interrupt a customer when they are talking! and I know from experience. then when I leave the drive thru i am missing food. there was one customer inside and that was all. no need to rush. 0/10 do not recommend this location. read more

Whoever is running the night shift on September 18th is ridiculous. Wants to lie to me and tell me they closed to winter hours when I was there before midnight. Like i get it, you're being lazy. Usually I don't get so upset about this but like.... dude. Seriously. Do your job. People like that will lie and clock out at 1 am too... when they actually close!!! Hope the restaurant owner gets wind of this. read more

It's just a wendys. The people here are friendly, they make their food hot and fresh (best wendys fries we've found, yet), and they don't get rude when they forget to give you food in the drive thru and you have to walk in and get it yourself. Probably one of the better wendys, by far. Definitely the one I frequent, that's for sure. read more

I eat at this Wendy's by my work about once a month. Their food is pretty consistent and good. Their service is usually pretty good too. But today visiting the restaurant I found them playing foxnews on the tv. Yuck. I don't think I will go back. They couldn't pick a more vile and disgusting channel to play. Sorry Wendy's. Won't be back and gave you a 1 star rating. Turn the tv off if you can't find something better to play. read more

I don't normally review fast food places but the service here is outstanding! Really nice workers and offered to take my trash and get me a refill. Don't get that a lot at fast food places so I felt the need to express my appreciation for their outstanding service. Definitely will come back, the food was good as always! read more

Manager on duty at 7:36 pm on Jan. 14th, 2018 was extremely rude and condescending towards customers. They had the order wrong but she took it out on the customers and worst - made her coworkers feel like less for making a human mistake. Terrible customer service. read more

Was reluctant to revisit this location after they messed up my order last time. Messed it up again this time. I'm guessing the hiring process there goes something like "Can you walk and breathe at the same time? Great, welcome aboard." read more

The service here was awful. Our cashier was standing behind the register and yelling back at the kitchen, completely ignoring us. Then explained that we better hurry and order, or she was going to miss her bus. There was a supervisor on duty who just laughed and said, "Oh my gosh! You guys are so bad!" I understand that it's just a Wendy's, but I really was looking forward to a nice experience. I don't plan on coming back to this location. read more

Terrible service! Where do I start? First off, no receipt so there was no way I could place a review with corporate. Usually, it's in the bag if you don't get it when you go to the first window, right? Nope...not here. Then, we order a Diet Coke, Diet Dr Pepper and Sprite with our meal - got root beer and water. And the person on the loudspeaker said that they were the only cashier on duty and could not get the Diet Dr Pepper from the lobby. We got the cup and my wife had to go inside and get her own drink. After pulling up to the window, four cashiers were standing there Jaw-jacking. Really? The fries were nasty cold too. Stay away from this location, unless you thoroughly check your order while still in the drive through!!! read more

Pitiful service. Order wrong and cashier had no idea what she was doing. Should have checked reviews before coming to this Wendy's.

Don't do mobile orders and don't go to this location. It seems like the night shift doesn't know what they're doing.

Worst Wendy's EVER... Very simple order (drive thru) completely messed up. Stale fries.. Overlooked/old meat... Wrong drinks. And no straws... Ugh... Even my dogs didn't like it!! read more

Honestly I only come here because the line at Chick fil a is too long. Out of the other Wendy's I've visited in the springs this is my favorite; not because of the food but because of the service. The little old lady in the drive thru is so sweet; greets customers with "what can I get you today hon.?" Word of advice. Don't come late at night. There are usually only 2 people working late and depending on your order the wait may be a while. read more

Unfortunate-over 15 min to get food with only 2 vehicles ahead, out of many items and cold fries. Tween bous with loong hair not kept up leaning over food. Please send more staff to this Wendys!! I honestly don't know how they're still open with Chick-fil-A literally next-door. Faster service and better. read more

Girl with black hair with blue color underneath at the window literally did not speak to me. I asked if that's it she said yeah. Drive off she forgot the chicken nuggets. If you hate life stays the **** home. I wonder if Wendy's would like there employees at the front window represent them like that. read more

This is the second time that I've visited this particular Wendy's. On both occasions I received cold food. Is it too much to ask for hot food?!? read more

If I could give 0 stars I would. I can rarely eat cranberries and I specifically ordered a salad that did not come with them and was given one with them. The manager argued with me that the salad I ordered came with them and we went back and forth about it and so I pointed to the sign above her head and she then backed down. I stated I would be contacting the district manager and she did not care. I got the idea they were buddies. I called corporate and was assured district manager would call me and they never did. So I guess they were buddies after all and so I have a very low opinion of that store, manager, district manager and Wendy's over all. read more

I was wanting to see what the meal deal was before I came in to eat here and when the yelp reviews pulled up , I was shocked at the horrible reviews . I've been coming to this location the last year and have never had a problem. However I feel that there's miserable people out there in the world that complains about everything and most of the time they do it to get free food , and if you look at their history of reviews all of them are negative. Tonight I was impressed with how professional Cory was . I can be a little picky when I order my food and he never showed any irritation with my order ,instead he was very accommodating and he's one hard worker , he was fixing the soda machines , cleaning the store and as a new customer came in he immediately stopped what he was doing and with a smile on his face he says, " I'll be right there " then he takes the order and he is very polite and friendly . The manager was calling out orders and he was polite as well . There was a nice vibe between the entire staff , no negativity just a good sense of teamwork ! Its fast food but tasted good and was hot and fresh . You get what you pay for but its a good feeling that you receive excellent customer service from employees like Cory who is genuine and real . Thank you ! read more

Wendy's is currently running a promotion for fries, any size for $1. We stopped at this location to get some. OMG! The reason they are so cheap is they are using green potatoes which are old and/or exposed to sunlight which turns the skin green. They have a bitter aftertaste. How do we know? We actually raised potatoes in our history. The fries, though hot, were not crispy and were soggy with oil. In short, they sucked. Go to McDonald's for fries instead. read more

WORST WENDYS EVER!!! Rude and lack of customer service! Jessie the manager was useless she let her employees do anything they wanted- at the end the cook told me to leave - that's right - when did WENDYS become hell?!? Never ever going there! They remodeled all their store but didn't remodel their customer service -because it was way below par! read more

Oh dear. A year after having Asian cashew chicken salad most days they stop it! No warning. Nothing. Waited in drive through line for 10 mins. Guess it's Chick-fail-A from now on. Why Wendy's???!!! read more