Service is great when the DM Brenda M. Is there but after 3:00pm- hell no. I waited 9 minutes at drive-thru to just order. Sending in my colleague to order inside where 10 employees were just chatting it up. As soon as our drink order was ready inside - I left the line. No way in hell would I eat food after being impatient for waiting 3:03-3:17 for a French fry, to have them spit in my food. read more

Wendy's - Welcome to Wendy's - Fast Food Near Me - Colonial Heights, Virginia

Soon as you arrive to the window, there is an elderly lady who has an attitude saying wendys go ahead on order. She has a really bad attitude, unprofessional, and just shouldn't be on drive thru if she's gonna always sound so aggressive and mean taking orders. read more

12/8/21: I stopped here for a strawberry lemonade because I was parched. The drive thru line was short, so I was winning. I was able to quickly order, but the order taker was pretty rude. I'm used to that these days when going to fast food places. They just don't seem happy. Anyway, I got my drink which was $3.33 for a small strawberry lemonade. For the small size of it, I feel the cost is way too high. I was in and out in no time. I would come back if I was in the area. read more

Wendy's - the menus on the side of the truck - Fast Food Near Me - Colonial Heights, Virginia

Never going here during the night again! All I ask is for a double stack burger with no cheese. When I get my burger it have cheese, going inside didn't help because they gave me another burger WITH CHEESE. These people do not listen to the most simplest thing. NO CHEESE. that it. read more

This place just needs to be shutdown already. I never go here anymore and I said screw it I'll go to Wendy's for breakfast how bad can it be? Let the picture explain itself. I've NEVER had a good experience with this Wendy's location. read more

Wendy's - BURNT AND DISGUSTING - Fast Food Near Me - Colonial Heights, Virginia

Coackroaches crawling all over the floor, and the food tasted like it was cooked earlier and just warmed up. Service was okay, the lady had us repeat stuff over and over because the people on her headset were being loud. I wouldn't recommend going here. If there's roaches all over the floor I shutter to think what's in the kitchen. read more

Wendy's - Cockroach - Fast Food Near Me - Colonial Heights, Virginia

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They take forever. Nothing ever works here. They have no idea what they're doing. Food is super hit or miss. And it be dirty In there

Man fries taste like the bottom of the pan old fries smh I tried calling no answer waste of money and based on the other comments upper management do not care obviously read more

Desperately Needs New Management Initially planned to dine in. Sign on door said dining room open until 8 pm. Arrived at 6:30 pm and all doors locked. So we decided to order out in the drive thru. They were out of chili, pretzel buns, and all diet drinks. read more

So at the window, the credit card machine was broken. Cash only. Had to go inside for card. Inside, everything surface is sticky. The floor, The counter, the lid counter. But the staff are very funny and friendly. read more

I'd like to give less than one star. This is the absolute worst Wendy's I've ever visited. Since this is right beside Goodyear and I had to wait for car service, I made the mistake of walking over and "dining" inside. Queue the horror show. Although it's closest to home, I will drive out of the way for a Wendy's craving. Not only is this the slowest service in the entire universe, but it is also beyond filthy. There were dead flies in the windows, food and trash all over the floor and tables ... AND every garbage can was overflowing. The manager or supervisory person on duty was rude to customers, he was actually arguing with one customer and then just walked off while she was talking. He, nor any other manager helped the front line staff AT ALL. This place is condemnable and a disgrace to the service industry. read more

Horrible service! Do not go here expecting "fast food ". Long wait time in drive thru and mediocre service. Will not be returning to this location read more

All the workers standing outside smoking I pull up at the drive thru to order food and they tell me that the system is down to come back later I drive around the block and come back they serving someone food after just telling me the system was down bunch of lazy folk who are going no where in life read more

If I could give this place a zero I would ! Each time I go they seem to forget something I paid for! My last visit I asked for no tomatoes and on my receipt it says no tomatoes and guess what I had tomatoes!! Along with that both fries where freezing cold and my sandwich was stiff ! I called the manager and he/she was rude and unhelpful. I don't recommend this Wendy's at all read more

Amazing food but the lady drive thru taking orders was having a rough day and as a valued christian in my church I recommend her a well dosing of Jesus. read more

I went to the location inside of 119richmond road charlottesville va I bought a meal then a drink the soda was stale like the machine wasn't clean then upon leaving someone said by you and your ugly_wife my husband didn't hear it I'm glad I took my medicine I would have made a scene people need to look at themselves before they judge they look like need they need "rehab" It would have been breaking news I would have got better service at the gas station stay away from this location run.. Karma will be there soon real rating 0 read more

Arrived to no one at the counter taking orders and 4 people in line ahead of us. Finally someone takes an order about 5 minutes later. Then another 5 minutes goes by and someone in front of us leaves because they were only taking one order every 5 minutes. Eventually 5 more people walked in behind us so they finally picked up their pace. I also had to tell the cashier 3 times I wanted the birthday cake frosty and they still rung it up wrong. I had to tell them when they were handing me my drink to get it fixed. Their coke was also out and had no flavor in the lobby or from the drive thru. They also had half of their seating blocked off due to the ceiling leaking. Awful service and just not great in general. Stay away!! read more

We gave them a second chance the first time the food was good but today it was horrible the burgers weren't hot and they had mayonnaise in them when we said no mayo. I'm done with this location period. They can keep there microwaved burgers honestly I've had better food from a vending machine. read more

Their breakfast beverage policy is to charge for a large & serve a medium. First reason given is that the medium is a breakfast large. Then after asking about charging the higher price, they said it was to use their medium cups. There is nothing on the menu board about this so essentially fraud. May seem small problem to others but very upsetting to be deceived. read more

This is the slowest Wendy's I've ever been to. Came at dinner time no line or people inside, took almost 25 minutes to get our food (spicy chicken combos and Absolutely ridiculous. I should tip the people at chic fil a because they are like a five star restaurant compared to this hole. The customer service was abysmal and we got cold food. Complete waste of time! Avoid this Wendy's read more

I usually don't leave bad reviews but they are very rude and slow! Needs to be shut down or need new respectful and fast working employee!!

Don't bother with the drive-thru. Why is it everytime you go through the Drive-Thru you have to pull up and they bring you out your food? Even if no one is waiting behind you. Do they not realize they are wasting customers' gas when they have to take time to walk the food out as opposed to handing it out the window. Why bother with that window anyways? read more

This Wendy's is the closest to my house and my son loves their chicken nuggets. I just sat in the drive through for 25 minutes and when we asked the very rude employee what was taking so long (because we had an impatient toddler in the car) She just slammed the drive thru window. Never again Wendy's - you and your employees are the absolute worst. That girl doesn't need to be working with the public - get some new staff. read more

I'm not one to leave bad reviews. But I would give zero stars if possible. Chili was cold & bun on burger was stale. Hard as a rock. AVOID THIS PLACE. Service is also terribly slow for a "fast food" restaurant read more

The Best and Fiendliest Fast Food Place! Clean and well organized with top friendly service! Highly recommend this Wendy's location. Love the manager on duty tonight: 11/12/2018 at 7:17pm, Iesha! She is the best manager! Thank you Iesha! read more

Slow drive thru took for ever to get my food wouldn't recommend this place to any one don't come here

This is the absolute worst Wendy's that I think I have ever been to! I will certainly not be returning to this location ever again! I don't even know where to start, I waited in line for about 35 minutes before receiving my food, and I didn't even get to receive all that I ordered. I ordered a five dollar biggie bag. Which included a Junior bacon cheeseburger, a four piece nugget, and a medium fry with a drink. I only received my burger and drink and fries. My fries weren't even cooked half of them were frozen to the touch. Not only did they say my order was wrong and take the bag back from me, upon giving me the bag back I was still missing my nuggets. All the employees were in the back laughing and joking around not doing their jobs. Obviously after this experience I called the location to speak with the manager, shortly upon calling and asking to speak with a manager my number was blocked. I don't even know how that's possible but they would much rather avoid accepting responsibility for their employees, lead rather just block a paying customer and avoid the situation.if you want good service and decent edible food don't come to this location. read more

Stopped here on a road trip while passing through Virginia. Horribly slow service, then they got the order wrong. Over 1/2 hr wait for carry-out. And it looked like the floors were covered with cardboard in some areas. Glad I don't live near this location. I had lost my appetite by the time I finally got my food. When I heated it up later, it tasted fine, which is why it gets 2 stars instead of 1. read more

Took 30 minutes to get a frosty in the drive thru, slowest service ever! The staff is rude, and this location is particularly "hood"

Less than one star. Wait times are horrendously long. Staff is completely disorganized and there was seemingly no communication between the front order system and the kitchen. Service was so slow, I witnessed someone pull out of the drive through line (after already paying) in frustration, to be chased down by an employee carrying the bag of food. That was a first... read more

This place is the dirtiest dump I've ever been to. Wendy's corporation should be told about this place and shut it down the management here must be horrible to allow it to be this trashy. There was piles of ketchup on the floor that you could tell had been there for a while. The bathrooms were so disgusting they were unusable. You could see the Wendy's employees just standing around ignoring the mess. This is a complete leadership issue with this store and it should brought to Wendy's attention. I felt bad for the folks going through the drive through who could not see what was going on inside. There is no way people should feel safe eating anything from here. read more

Wendy's I good. I had a salad and they gave me a small packet of raspberry vinegar dressing. The fresh chicken was already inside the salad and another small packet of walnuts. When you're hungry and you don't want to have a heavy meal try their salad. I certainly enjoyed mine. read more

they said the ice cream matchine was not working but took a long pause, they are rude and was sayig things dont go here

Went in to order to go. First bad sign was two young ladies were waiting on their food which they had already gotten wrong twice. Telisha was on the register, she never spoke to anyone other than to grunt nor did she ever smile. I waited for more than 5 minutes before she even acknowledged me to take my order and there wasn't anyone else in line. The other two ladies asked for the mgr. and she pointed at the guy cooking and said that's him. He looked up then ignored us. I will never be back , worst customer service ever. I called corporate office but no response as of yet read more

I would give this location 0 stars if I could. Service is terrible. I've been waiting in the drive thru line for 30 minutes. There's barely anyone inside, so I don't know what's going on. Never returning here ever again. read more

I'm not sure what everyone's problem is with this location. Yeah, most of the Wendy's here in the Chesterfield area struggle with service time, but our experience here was positive. The food order was out fast and was correct. The people were friendly and the restaurant was clean. We dined in but the car line seemed to be moving okay. read more

Very slow service, our drinks were spilling, we had to wait like 30 minutes for all the shit

Stopped here while on our way back home from vacation and it was definitely not a good choice. Wendy's is one of my favorite quick places to eat but this was not the case here. The cashier apparently was new (which is fine), but I told her she rang up an extra potato when I wanted to substitute the potato for fries she said "no, can't you see it?" then once she realized her mistake she called the manager over to fix the error and the manager was more rude than she was. After waiting 15+ minutes for our food to get on the tray, it was ready but the manager was moving about as slow as the sloth in Zootopia we finally got our food. I asked for my cup and lid, because there were no lids in the lobby and they refused to put lids out there because "there's only a few left". The manager attempted to hand me a lid that had been passed over the counter to another customer, and from the customers hand back to the workers. I asked for a clean lid and she rolled her eyes and then handed me another that had already been laying on the counter. Definitely the worst experience I've ever had at a Wendy's. read more

Terrible service. Extremely slow. Backed up drive thru and line inside with absolutely no sense of urgency from employees.

Slow service, zero customer service it's lunch time food should be ready to go so people can get in and out it's been 15 minutes no apologies extra food for inconvenience or anything but they told me to have a blessed day-ok REALLY! read more