So McDonald's is just Iike the other fast-food majors ... some people love them and some people hate them. Same for Wendy's. There is one of each of these on opposite corners just outside Charlotte Douglas Airport ... on Boyer Street. They couldn't be more different. On Tuesday, June 4 the CLT airport was under big stress ... rain and electric storms caused a ground stop for outbound, stranding inbound to sitting on the tarmac on the outskirts. Long story short, everything was delayed 2 1/2 hours. Some drivers waiting for arrivals took advantage of the delay to go get some fast food. We drove over to the Boyer Street McDonalds but saw they had a long line at drive-thru, so we went across the street to Wendy's ... big mistake. We sat for minutes in the drive-thru at Wendys without moving, so we went inside ... big mistake. Three or four peeps were working that night, but you'd swear no one knew what they were doing. We stood behind an ill-informed patron talking to an ill-informed employee as they talked over each other. Eventually we left and went back across the street to the McDonalds. Now back at McDonalds some of the drive-thru had worn off and the wait wasn't too bad. But cheers to all the service people we talked to ... they were friendly, and knowledgeable. At payout we had the sweetest little lady take care of us ... she made the trip worthwhile. Food was the good usual McDonalds, nothing fancy just good fast food ... hot and fresh. Four stars for McDonalds and one star for Wendys. Next time we'll just go straight to McDonalds. read more

I had 3 choices to select from the freeway exit for a food stop. Wendy's was the selection, due to the easier travel path. The restaurant is not the cleanest but the employees were friendly and helpful with the delivery of my order. Bathrooms aren't too horrible, but the parking is a circular pattern that confuses a visitor when you drive in. Overall, there were no other issues at this establishment. read more

Wendy's - Fast Food Near Me - Charlotte, North Carolina

I need free fries for a year. this is crazy. all my fries were burnt to a crisp. I couldn't eat half of them. could have broken a tooth. read more

Wendy's - Burnt fries - Fast Food Near Me - Charlotte, North Carolina

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TERRIBLE CUSTOMER SERVICE. Why was the guy taking orders yelling "so nobody want to order" meanwhile it's a line at the register and wrapped around at drive thru. I saw the young lady handling fries with NO GLOVES! Another employee walked away saying "this too confusing". Highly unprofessional. Would NOT recommend making a stop here! read more

Wendy's - Rude employee at the register - Fast Food Near Me - Charlotte, North Carolina

1. The line is always long from they open until they close EARLY EVERYDAY. 2. Each order takes an average of 5 minutes to get made and pull thru. 3. Service is EXTREMLEY SLOW. Most customers leave and go to the MCDONALDS a trod the street. 4. After 10pm their systems go down and can only take mobile or app orders..... This have been the narrative since AFTER COVID. I'm shocked they're still open. I'm in the drive thru now waiting 20 minutes. It's 11:38 Friday August 23rd Kia in front of me been sitting for 5 minutes now Deserves 0 stars to be honest. read more

Wendy's - Fast Food Near Me - Charlotte, North Carolina

-3 stars Worst Wendy's in AMERICA! been 6 times for self and door dash reasons but after this experience I'll rather starve on my daily lunch breaks and miss possible payment, cancel/deny door dash orders than to pull into that parking lot. Food quality is horrible and the staff is even worse. For the 1st time ever the floors were mopped inside instead of greasy is the only compliment I have today. Ice teas didn't have a lids on it, with gnats flying around the top. I can only imagine if someone wanted to commit an act of terror they can easily pour whatever they want into the containers. Upon walking in the workers are talking very loudly and rudely about a previous customer at the drive thru and how they gave her a raw patty on purpose because of her bad attitude towards them. Young cashier then turns to ring my order, I gave her a clear order which she kept messing up and totally forgot to upgrade my fries to baconator. No big deal I gave it right back to her to resolve, but to return it with BURNT PIECES OFF THE GRILL is just disrespectful! The whole time as the cashier is struggling with memorizing and inputting orders the "cooks" in the back kept up the shenanigans and kept distracting and talking about inappropriate topics. shows a lack of professionalism and care within the establishment. This is quite a disgusting and ghetto environment. I won't be back and will also be reaching out corporately because some major changes need to be implemented to turn this location around. Can't wait for the Taco Bell to open next door, hope it's takes all business completely because people shouldn't have to waste their hard earned money. read more

Wendy's - Fast Food Near Me - Charlotte, North Carolina

Store was filthy, girl taking order was on her phone, drink machine broken, condiments and napkins empty... the food was fresh and hot though, so theres that. read more

Absolute disgrace for a franchise business. I will join the rest of the 1 star raters and add mine to the pile. Took 25 minutes to place and order and then another 10 to actually get it only to have cold hard fries and a freshly melted drink. I wasn't willing to get back in line to dispute my order since the business doors were locked because it was after 10pm. Get up to the window only to smell weed once the glass opens (no lie) and for some reason everyone working is more concerned with who's at the window instead of actually oh I don't know preparing fresh food. Too much unprofessionalism at the windows where customers are....you have cameras I suggest you watch them, you have the most 1 star ratings I've ever seen for any restaurant....I'd look into fixing your issues or closing this location. I will never ever return to this place good riddens!! read more

Decided to give 'em a whirl since they're now serving breakfast. Although my duration in the drive-thru was quick, I drove away disappointed. First, no mask and no gloves was apparently no problem for the man handling both the food and money. Ouch! Secondly, the food was subpar, microwaved junk I can get anywhere. Yuck. I gave it a go but not a go-go. Sorry, no bells and no whistles. read more

I pulled up at 10:20 expecting to get breakfast and it took 5 mins to even get anyone to hear us. Then they put replacements in our bag without telling us! Ordered 2 maple bacon croissants and got honey butter chicken biscuits? read more

Not one person in line but took 5 mins to place an order. Took another 5 mins to get my food. Sandwich was made incorrectly to what I asked for. Out of 80% of the drinks in their dispenser. The staff simply does not care, about anything. Manager should be retrained or replaced. read more

It took almost 30 minutes for two large fries two fucking fries lady at the front was kinda nice and saw someone made food with no goddamn gloves on like wtf worst of all is there was a lady that was waiting extremely longer than me and when it got to a certain point I asked for a refund and out of nowhere the manager said that he can't do a refund WHAT THE FUCK you mean you can't do a refund your a fucking fast food place so all I can say is fuck this place and also fuck the manager that said I can't have a fucking refund your total piece of shit that can't do his job right for making people wait almost 30 fucking minutes read more

Manger got mad when I came inside to get my carry out order. He kept mumbling under his breath how annoying it was when people came inside. I got my order then he told me to get out and didn't hand me my drinks. He got angry when I asked for my drinks and he tried to convince me that I didn't pay for any which I did. Once he realized he was wrong he gave me my drinks and sarcastically said have a blessed day. He went to the back and complained to his coworkers about annoying customers. They only gave 1 bbq sauce when I order 5. This place sucks, dude shouldn't be employed... read more

I placed an order thru mobile app and they refused to take my order at 10am because initially they said they didn't have the food and then they said they had an oil spill. It's clearly a lie and unprofessional and refused to answer my question when I asked what time they stop serving breakfast. I waited in the drive-thru for over 30minutes read more

Sunday hours on the website says open at 9am, Yelp says 10am but surprise, they don't open until 11am. Would've been nice to know before placing a mobile order that is hard to cancel. read more

Unfortunately all I can say is this Wendy's is at least consistent. Drive through took me 26 minutes to get through. The inside is locked and you have no choice but to sit in their drive-through line. I think it's about time they stop using Covid as an excuse for bad slow service. If you're going to shut your lobby down then maybe you should try putting some signs on the doors with some made up excuses about how you are unable to run your business properly. read more

Wendy's - This is the insane line at Wendy's, ridiculous - Fast Food Near Me - Charlotte, North Carolina

To start it took more than 15 minutes just for me to place my order. Then I noticed the price of the menu board said $1.59 for an order of Junior Fries, but I was charged $1.79. I did let Elizabeth, who claimed to be a manager know of the discrepancy. Her lame excuse was that her employee forgot to update the price on the menu board. I wonder how much they profited from overcharging customers, just today? What else are they overcharging customers for at this location? read more

WOW! I am surprised and disappointed at how bad the service is at our neighborhood Wendy's!! Such a prime location and your quality of food and service are horrible!! Blocks away from the airport and this is how you welcome folks to Charlotte! I don't know how and what can be done to fix your business! But I can tell you can't handle the value or the representation of Wendy's! My food was cold, like they had it under the light for two days! I am so disappointed and disgusted your business is even rated!!! You're a entire 0! And I want my money back!! Sorry and trifling owner and staff!! Sad folks have to experience your business! Here is a picture of my cold hamburger deluxe and French fries! Cold and nasty!! Here is a picture of good money wasted! read more

Wendy's - A nasty cold hamburger deluxe with cold fries on the side! Wendy's thank you! - Fast Food Near Me - Charlotte, North Carolina

Just close this place already. Clearly management does not care and neither does the staff. It's absolutely embarrassing for the franchise honestly. It should not take 35 minutes for a burger. I wish I was exaggerating. This is an every time issue with this location. read more

Slowest service of any fast food! Took over 20 minutes to get through the drive through. Only 3 cars ahead of me when I pulled up

I will never come back to this location again!!! After waiting in the drive thru for the 40 minutes I finally received my food and I found a bread clip in my cheeseburger and my chicken nuggets weren't cooked all the way & my french fries were cold. NEVER AGAIN!!! read more

Went to Wendy's in bill graham in Charlotte nc wait in drive thru 45 minutes. The lady asked me to hold on everyone in front of me paid and got their food. The lady put a finger up saying hold on and then cut the light off I waited ten more minutes pulled up and she walked by the pick up window smiling mouthing hold on. A lady looked around the counter then went to the back. I finally pulled around where two employees standing at the door smoking and said sorry. I said are y'all closed she says the manager tied and in the back and she can't Override her I said you could've said something she said I could but I can't do anything about it. A entire hour for this kinda service? An apology will not do. read more

Probably the WORST service, not probably THE ABSOLUTE WORST service I have ever experienced in a fast food setting. Cashier taking order (Michael), was on his cell phone taking orders and had a line of customers waiting for their food. While they all patiently waited (6 different parties), he would call out the wrong orders to give customer and have to take it back (twice). One guy actually said to them; "You all need to get it together back there." It took entirely too long to receive our meals (20 minutes), and then my friends had not even had their orders placed when I received my COLD food. It was first stop after a flight in, so was so hungry just accepted it, but WOW: literally everyone was on cell phones in back (my friend noticed as well). Who is the Manager? Get them together! read more

Slow service and could not handle special orders. Somewhat limited parking and line for ordering blocked the front door and rest room access. Asked for no mayo and add pickles and got no mayo and no pickles. read more

everybody at this location is slow and doesn't seem to care about their job. i understand food service is stressful but if you can't handle it go somewhere else. wasting everybody's time. read more

Should be ZERO stars! This is the absolute WORST Wendy's is NC, I am sure of it. They can't get the orders right, they can't give you a decent salad, and this time, not only is the bottom of the salad container quite visible, but the damn lid was cracked when I pulled it out of the bag. The manager here needs to be removed, replaced, or flat out fired for allowing this type of service to happen. Ever since they moved back into their new facility, service sucks more than ever. Give me an older facility that will get my orders correct any day over the crap that is there now. read more

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This is probably the worst location in Charlotte, they should just close it. The employees are rude (no one is making them work at Wendys, so not sure why everyone has an i hate this job attitude). It takes forever to place your order and get your food. Also, mcdonalds milk shakes are way better than wendys frosties, big facts! read more

The food is cold and never ready when you get there. You always have to wait in line and when you finally make it to the speaker they tell you their closed for 15 ki utes read more

Doors locked. Drive thru backed up. Ordered 3 burger combos. Had to explain it to them three times that three combos should mean 3 drinks. Finally got the 3rd drink and were told to pull forward and wait for our food. We sat and sat and sat. Meanwhile cars that had been behind us in the drive thru started passing us. They all got their food and went on. We finally had to bang on the window to get someones attention. A few mins later they brought our food out and said they had "made everything over fresh". They left out 2 of the orders of french fries and the burgers were nasty. We threw all if the food out. Avoid this dump! read more

Slow doesn't adequately describe the service here. Person taking my order had to take it twice and then they forgot to give me my drink

Worst Wendy's... never get your order right!! Never going back to that location and always bad attitude and bad mood dont waste your money here read more

Slow service. They really hiring anyone nowadays. I don't know why I should wait 1 hour to get food in a long with 7 cars in front of me

Good for late night eats, leaving the airport after nearly everything there was closed. When you've been on two planes with a short layover and no time to actually eat anything, there's always Wendy's. My order was quick and when I got home, it was accurate. It was the epitome of A-OK. read more

NOTHING fast about this food. Last time I came here I missed a flight. This time, I wasnt in a hurry, but it still took forever. Everyone in line was visibly disgusted. The employees are polite but they move like they have lead in their feet. read more

What a gross mess.Probably the dirtiest fast food restaurant I've ever been in.I suggest finding a different Wendy's in this one. read more

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This place drives me crazy. They are so inconsistent with service that I don't know what to give them. I only use the drive through after work but One day it's "go ahead" another it's "welcome to Wendy's how can I help you" one day the fries are cold and unsalted, another day they are hot and perfectly salted. I wonder if this store is used to train new employees. There always seems to be something going on inside that slows the service down. I will look to a new Wendy's to meet my spicy chicken needs. read more

Apperently they close before 2am as i received no awnser from the drive through but did spot employees working inside.

Best Wendy's in the area. They handle long lunch lines well, service is fast & friendly, and the food is made to order. Often, when the line gets long around noon or 1pm, they have someone take orders on paper to speed up the process at the pay window. Very efficient. I eat here often enough they know how like the same one or two things and I always get greeted with a smile. The dinning room is generally clean, with consistently clean tables. The location is pretty convenient to I85. The only weird thing is the parking lot- often if there is a line at the drive up window, drivers will attempt to go the wrong way through the one-way lot. read more

I like the seating by the mock fireplace, fresh flowers on the tables were cute. Andre and the team seem to be short staffed tonight but they're cranking out good food for a quick stop. Sadly, this meant the restrooms weren't attended too. read more

Can I give less than a 1 star? Left the airport at 12:15am, waited in the drive thru for 20 minutes, ordered a double and a baconator, drove 20 minutes to the Airbnb, burgers were RAW! Called Wendy's, they suggested I come back. No thank you. I suggested they refund my card, no one on staff now has knowledge about refunding card...or cooking burgers, apparently. read more

Wendy's - Fast Food Near Me - Charlotte, North Carolina

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