November 6, 2025 receipt #3227. Extremely rude cashier at the drive thru!! She needs training.

Went for a Wendy's burger today for the first time in a long time. Ordered online using their app and picked up at drive thru. It was very easy and smooth. The burger Dave's Double was quite satisfying, volume wise and quality wise. The buns, vegetables, the beef were all better than the biggest competitor's. But the fries were not... Oh well. read more

Wendy's - Dave's Double - Fast Food Near Me - Centreville, Virginia

It's fast food buy it's one of the decent and good ones around. You can't go wrong with Wendy's read more

Wendy's is now implementing a very poor and unsatisfactory business practice. Their drive through window advertises the Biggie meals for a certain amount but when you order, the price they charge is $1.00 more. The explanation is that they do not have small drinks anymore and are charging for mediums. If you're forcing the customers to pay more than you advertise, then you are unquestionably a bad business to patronize. Inexcusable. read more

Not a good experience. bringing my business somewhere else. I had a drive thru orders. And one of those is a kid meal for my son. when i hand it over to him unfortunately the kid burger where not there. So i assume it was a honest mistake i tride to call but no answer. so i went back to tell the staff the burger was not it the bag. His response was a question why it was not in the bag. A polite way to apologized for the mistake will be appreciated. for me driving back. staff just hand the burger and closed the window. read more

This restaurant is very clean, orderly, and pleasant. I walked in to use the restroom and it was pristine. I felt comfortable using it. The entire restaurant was in the same nice condition, including the soda fountain area, condiment bar, seating area (except the family that left a tray of trash for them to pick up -- honestly???), the food ordering counter and the parking lot. I was impressed by the staff and received my order quickly with very friendly service. All of these aspects in a fast food restaurant is a rarity in this region and I was glad that I stopped through to experience something I would have usually passed by on. If you want an enjoyable fast food experience without a lot of annoyances, this is the place to go and enjoy your meals. read more

Wendy's - Fast Food Near Me - Centreville, Virginia

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Swung by with my family in tow to grab some food after their school event. Sat at the counter for 10min waiting for someone to take our order. 2 people stood there looked at us and still no help. I get it... fast food but don't you guys have employee operating standards? I left the establishment and went next door to McDonalds. Prompt service. I'm read more

Waited over 20 minutes for a mobile order of just fries and a lemonade, asked employee and still was made wait while others got order

The pretzel bun was very soggy and did not taste good. The apple slices I got for my daughter tasted like bleach, glad I was smart enough to taste them before I gave them to her!!!! How very dangerous to have children's food have cleaning products on them, not to mention it probably would have made her never eat apples ever again! This place needs to be overhauled by corporate to ensure food quality at the minimum! read more

Went for the burger day special, and they just took the full price. Do not go here for burger day deal

General manager extremely RUDE!!! She doesn't listen to a guest! Greasy fries! And to warm up she puts the fries back into the oil!!! LI stop coming to this place for over a year! This place is getting worst! Why this lady is in charge of this location?? Why!!! I got the complete recording of the incident! I want corporate to contact me! read more

I ordered a double cheeseburger and got a burned burger never again will I buy a burger for there again. Thank you for taking my money for a burger that was not edible. read more

Wendy's - the receipt for the restaurant - Fast Food Near Me - Centreville, Virginia

Please don't eat here. I got really bad food posionsing from this location. I was in the bathroom all night til morning. Please be careful. read more

About a month ago my family finally tried the breakfast at Wendy's and they enjoyed it. It wasn't anything superbly amazing but it was good. Nothing too different from the breakfast foods at other establishments. read more

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Came thru the drive-thru with my brother and the microphone to order wasn't working so we made an order face to face with the guy and explained our order for 2 4x4's, 1 extra Dave's double and 1 extra crispy chicken sandwich. They messed up the order and we had to cycle through for another 30-45 minutes just to argue with the guy and with him giving us attitude for 5-10 minutes until he decided to correct their mistake. We've been disrespected at this location before and now question if we will ever come back. Edit: The operator was Puw read more

Super inconsistent and food has stated stale the last few times I've gone. The fries definitely had been sitting for a long while and tasted stale. I threw most of them away. The nuggets were okay but not warm. I literally tried everything as soon as I got the food and blegh. Also going through the drive through it was like they didn't want to be bothered tonight. No words exchanged at either window. I'm going to continue to drive further away for Wendy's that's a bit more "fresh" read more

Drive through review: Remarks: -wait time less then 6 minutes -friendly service -order was accurate Ordered the Wendy's double stack, small fries, and small drink. Final analysis - reliable, effective, and affordable. Note: Revisit possible read more

Most of the time they don't give you what you ask for , drive thru most of the time full

I've been a long-time, loyal customer of this location. I have always enjoyed how peaceful the dining area is in the evenings. It has always been clean and the food is mostly consistent. There's even a view of the mountains and I've seen so many beautiful sunsets while enjoying meals. The employees have always been great! However, since their recent remodeling there is distorted music blasting loudly from the speakers in the ceiling constantly. Plus, much of the playlist simply sucks! It's beyond obnoxious. It's extremely unpleasant. I tried wearing earplugs but that's not enough. I've asked them to turn it down or off, and they do, but every time I return that horrible, painful sound is filling the room. I was told the management wants it on, but they clearly haven't listened to it. The staff in the kitchen doesn't have to hear it. When did the management decide they didn't like their customers anymore? It's 2023 and everyone brings their own entertainment these days (i.e. mobile devices). I'm in the process of finding another location for my regular burger fix. I spend about $1,000 annually on meals at this location, but no more! If they fix the audio distortion I'll bump the rating from 2 to 3 stars. If they turn it down I'll give them 4. If they just get rid of it and let customers eat in peace FIVE STARS!!!! read more

Manager was reuse when I called in regards is a mistake on my order, she replace the order only 50% and when I requested the rest of it, the bad attitude was put at front, look how about better training? She got mad when I asked for hot sauce! I'm done! read more

It was our first time at this location, but seemed like a pretty typical Wendy's experience for us.

Best quality Wendy's I've had in so long! They asked my name for the order and when the cashier accidentally forgot my sandwich, she called me back by my name. Very nice location, awesome service and good tasting, fresh, super hot food. read more

Leaps and bounds above the BK next door!! Fast, accurate and fresh. You can't ask for more than that with a fast food joint. I've only been through the drive through so I can't attest to the cleanliness, but it's pretty new, so it can't be that bad yet. read more

I was the only customer. They told me to wait in the parking lot. Took ten min. I ordered two breakfast sandwiches. Get home and both were completely wrong. Both were croissant sandwiches that I ordered. One with chicken, one with bacon. Both were on biscuits and none with bacon or chicken. It was sausage. Pretty annoyed read more

Nightmare experience. I went through the drive thru and ordered two 4 for 4s with an extra sandwich each. It was raining hard and they said that the microphone is damaged so we had to pull into the window to order. I told the worker that i wanted two for for fours with an extra chicken sandwich for one and a double for the other. They forget to give me my nuggets and my second chicken sandwich. When i go back to the drive thru they argued and didn't believe me and didn't even comprehend my receipt. I was shocked that they not only rushed and messed up but they were so confident that they didn't even have to read the receipt. The worker Puw sheepishly threw a bag at me that just had 4 nuggets. He was incredibly childish and immature. If the drive thru is recorded this was around 9:50 pm you can clearly hear unnecessary disrespect. I can't believe they would treat any customer like this even if i was trying to get one over on Wendy's there's no excuse to be met with such rude service. read more

Almost gave 1 star. Cashier was worthless basically had to ring my own order up. Hamburger tasted like a crab cake ? The kicker is cleaning the kitchen while making food water all over the floor. Wendy's is not the same as it was in 1980s. The workers more concern cleaning than taking a second order of frost with no receipt. read more

Wendy's - Fries - Fast Food Near Me - Centreville, Virginia

It's good food and all and the employees are very nice but the Service is OK. They only forget things about 2% of the time Great restaurant :) read more

Overall this Wendy's is ok, it's just really annoying that almost every time I order a chicken sandwich they ask me to park and wait. This is probably the 5th or 6th time...it sucks and such an inconvenience especially when you're in a rush. read more

Extremely slow service and they made me order through the window because the rain was too loud at the machine. How am I supposed to order when I don't know what the options are? I asked for mayo on my sandwich twice and got it without mayo. My fries were cold and my cheeseburger was lukewarm, the cheese wasn't even completely melted. Never coming back to this location read more

I am so glad that Centreville finally has a Wendy's! So far, everything has been great. The food is always fast, hot and juicy. The staff is courteous and prompt. My orders have always come out accurately. Sorry McDonald's, but maybe some friendly competition could help. read more

This place has your normal Wendy's food, so if you go to Wendy's you'll get the quality food you expected. However, customer service here missed the mark. The lady Anna, barely speaks understandable English and when I ordered an Avocado BLT #12, she asked me if it was number 11, and I corrected her saying 12. As they were still making my food, I saw a sign about getting a cookie for ¢99 with a combo meal. I had ordered a combo and so I asked if I could get the ¢99 cookie. Anna immediately said that there was nothing she could do, with only a glance at me. I didn't want to push that any further so I let it go. Then when my food came, it was the wrong sandwich all together. I had already paid for it, so I just ate it. Then some customers cane in and Anna was talking to someone at a table. The other workers saw that no one was at the counter and called for Anna a couple of times, but Anna continued talking. If you come here, hopefully you won't get Anna. Upside for those with a military ID, they give 10% military discounts. read more

Unless you like being ripped off i would avoid this place at all costs. They are blatant and unapologetic about their thievery. I ordered a salad $6.89, a KIDS fries and a small fountain drink. Despite that the menu board offers to upgrade your meal witth a medium fries and medium drink for jus $.99, my bill came to more than $ 11. When i challenged them on it their excuse was that only applies to meals and a full size salad doesn't qualify (even though their offer on the menu board is right under the salads).. This Wendy's will never see another penny from me. You really should be more customer service oriented especially when you are located next to a Burger King and across from a McDonald's. read more

The Manager says the standard toppings for a baconator is ketchup and mayonnaise. I ask why in the past several trips has mine had onion, lettuce, pickles, mustard and mayo on it. He can't answer the question I can't find a reason to go back to this place. read more

Good. At least better than Mc cross the street. Comparing with Bk next to this wendy, hmm...I like Bk and this wendy too.

I say more than 40% of the time, they either screw things up or the quality of my meal is terrible. I ordered a spicy chicken but get a regular chicken. The fries are burnt or extremely salty. The coke syrup is low or carb is gone. There seriously have issue with controlling the quality of food they sell. And yes while it is rare to have one of these occurrence occur, I have had days where everything was wrong. Order Spicy Chicken sandwich with small fries with a coke. I get a regular chicken sandwich that is dry, with a nasty piece of lettuce. The fries were 30% burnt and very salty. The drink had 80% ice with the coke syrup almost gone. Terrible terrible quality control and to have it fail where they got nothing right tells me they have serious issues at management level. Which also effect the individual employees. No more visits to this store. read more

I love Wendy's, this one in particular. Why does a fast food get 5 stars? The service (the food is quite tasty too)! We're frequent customers and both the drive through and dine in service is awesome. They have never messed up an order (unlike thier competitors next door and across the street) and the dine in area has always been spotless (been insude BK lately? Gross!) when we've been there. Super friendly and kind employees too. They'll definitely continue to have our business. read more

Deceptive practices. Went to this location today and ordered the number one combo which was listed as 6.89 on the board (drive through). The worker asked if I wanted a medium or large. I said medium and then I saw that eighty cents was added to the bill. When I went to the window and I asked what meal cost 6.89 and was told the small size. This made me angry because a size small wasn't offered as an option. When the drive through worker asked if I wanted a medium or large, I thought the 6.89 was the medium price. This is very deceptive as I stated at the beginning. Bad business practice!! read more

I LOVE WENDY'S. I have never been tired of eating their food. Last night I went inside this restaurant to use the restroom and to get a meal to go. I go into the bathroom and someone was in the stall next to me. They came out at the same time I did and it was a restaurant employee. She didn't even look in the direction of the sink!! Just walked right out! I thought all employees had to wash their hands? I come out of the bathroom to see where she went and she was at the register! THEN she went to put nuggets and fries in the containers and into the bags. NO GLOVES! SO GROSS. IDK what she was doing in that stall but I heard the toilet flush which tells me that your hands require some washing BEFORE returning to work. If I see her again at this wendy's I will walk right out. I never want her touching my food. EVER. read more

YUCKY! Saw a huge gray rat emerge from the trash can next to the drive through order board. It was disgusting, and made me wonder how many rats were on the inside of the restaurant. I drove all the way to Chantilly to get food from the one there instead. read more

I waited in line for about 10 minutes, and then went to the back of the line. There were "wet floor" signs everywhere. After waiting in line again, I demanded #62. The lady at the counter advised me that they didn't have a #62. I shouted that she must combine a #6 and a #2; obviously. For some reason, she did not seem to understand. There were "wet floor" signs everywhere. She gave me the chicken sandwich from the #6 and the fries and the drink from the #2, just like I wanted. I do not know why that was so confusing! I was at the peak of my anger level already since they did not have Royal Crown Cola like everywhere else. There were "wet floor" signs everywhere. Everyone was looking at me funny, but they were the foolish ones. I waited in line again and advised the woman that I must use the restroom immediately. She seemed totally clueless and did not understand. After using the restroom, I waited in line and demanded that they serve me Royal Crown Cola. There were "wet floor" signs everywhere. There was a deafening sound of cupcakes that forced me to run out of the restaurant. read more