I would have to say this is the worst food establishment that I have ate at. If you are looking for a place that will frustrate you and make you want to leave before you receive your food, then this is the place for you. My family of 5 and I decided to dine in for nice decently priced meal. When we got into the restaurant it was packed. There was only one person taking orders. This girl would take one order and then stand around and wait for the order to be finished before taking the next person's order. We stood in line for fifteen minutes.
The pop machine was gross! I noticed stains on it right away, but when I looked at the tea selection the tea jugs appeared to have never been washed! I opted for the germ infested touch-screen soda machine.
My family probably waited about twenty minutes for our food to be finished. Now, don't get me wrong I understand when everything is hectic and busy. When we got our food it was on separate trays (Which was understandable because it was a decent sized order) but most of our order didn't end up on our table. Instead the same girl that waited around for the order allowed a little girl that was not apart of our party to run off with half of our food! That was pretty upsetting and the parents did not return the food that was taken from us.
We decided to just eat what we had so we could hurry up and order our dessert and leave. Keep in mind that at this point we were extremely frustrated. We had two small fussy children with us and this place was just taking up so much of our time. My husband and I decided we would go order 3 Cookie Frosty Sundaes. There was two people in front of us. It took us ten minutes to order this after the manager interfered and took our order. I tried to talk to him a little about the situation and all he had to say was "I'm sorry, but we are out of chili and we have to make it the emergency way." What bugs me about this, is that by this time the place was pretty much dead and the manager was only giving me an excuse. He asked me to repeat my order and I told him I wanted 3 of the sundaes. He charged me for two after I had ordered 3 and he had repeated me and everything. At this point I was so done with this place that my dad who was apart of our party started to pack up the kids so we could just leave. I reminded him that I ordered 3 of the sundaes and offered to pay for the third one that he did not charge me for. He said that was okay and then walked away.
All the while this was happening I was able to see what was going on in the kitchen. The fryers weren't wearing gloves. The number one rule when handling food is to wear gloves.
If ya'll want my honest opinion, this place should be reported to corporate. My family were not the only ones complaining. Nearly everyone in that place was upset about something. They need some new management, because the service we received today was ridiculous! My family will never return to this place. read more