Okay, first time visiting the area, the restaurant itself needs a whole new vibe, they need to update the card reader machines, and I think more employees are needed as well, so it could be a bit more fast paced with service and everything else, overall, it could be better.. read more

Slow service at drive thru and no baked potatoes during lunch time, was quoted over an hour wait for them as they are just putting them in the oven. Went elsewhere read more

I go to the drive-thru at this location and they are extremely fast. Almost too fast. I get suspicious because there is sometimes less than a minute from ordering to arrival at the pickup window and the food is always ready and bagged. The drinks are ready to go. How do they do it? What are they up to in there? read more

Used to go to this Wendy's all the time as it's on my way home from work. Last Saturday was the last time I go back there. I mobile ordered some spicy nuggets and friends for carry out, no issues picking it up but when I got back to my car and started driving off, I ate a nugget without looking and realized it was the regular nuggets. Turned around and came back because I was having a bad day and really wanted my spicy nuggets. I told the girl at the register what happened and she just stared blankly at me for a minute, then rudely asked me what I wanted her to do about it. Get new nuggets? She sighed at me, took my bag, and dumped my order (that I already put my hands into) back into the bins that they grab ordered from. So disgusting, especially given Covid, but a health violation regardless even during pre Covid times. Won't be returning for the terribly rude employees and the unsanitary food. Avoid! read more

Horrible horrible service and they always forget something in the order every single time! Horrible management

Waited 30+ minutes in the drive thru line. Not so much "fast food." Only for them to forget something as simple as a straw. 2 drinks and a frosty - 0 straws or spoons. No sauces for the nuggets. Food was not good. I never turn down a French fry but they were hard to stomach. Just not fresh. I understand times are tough and they are probably short staffed like every other fast food place, but employees here make it clear that they are miserable. The chick at the second window handing us our food didn't even say a single word. Someone from need Chick fil a needs to give these people at this location some training. read more

Wanted to stop in for a quick on the go lunch. Wendy's seemed like the perfect choice. Quick and easy. WRONG! Place order at the drive-thru window. Simple order: Spicy chicken sandwich, large fries and large coffee with milk. They dropped the ball when they forgot to put the fries into the bag. Had to park and go inside to get my fries. Usually the best part of the meal. WRONG AGAIN! Fries were cold and unsalted. The spicy chicken sandwich had no taste and little to no sauce. Don't forget the little piece of lettuce. Last but not least. The coffee. How about some coffee in that large cup of milk. No coffee at all. I didn't order a cup of milk. Stay away. I will not be going back to this location anytime soon. read more

Absolutely awful! Our server Kiara was so rude and screamed at us. Our server Kiara freaked out while a man was dealing with our money. I was trying to speak to the man to help him understand my change after I handed him a $100 that they didn't have change for (which wasn't told to me) and she was screaming behind him while making the food about change. She had no idea what she was talking about and was very rude. I then had to wait 5 minutes for my receipt and had to send my daughter in to go get in. The manager didn't come out to speak to me at all after I asked to speak to someone. Very very rude service. I will not be eating at this location ever again. Maybe not even a Wendy's, I am that dissatisfied. read more

Thank you so much f Or letting the Journey to Salem walkers in! We left from a Bethlehem and this was our identified lunch stop! Thank you thank you! read more

This was a nice, clean Wendy's. A far more better experience than the Wendy's by the South Mall. That place is straight up foul. This place is pretty new, the service was fast enough and the food came quickly. The tables weren't really wiped down and the floors were a bit dirty, by whatever. This whole area is pretty busy because of the location so I imagine this place has the potential to get very busy. We were there at 1:30pm on a Saturday and it wasn't very crowded at all. Bathroom was clean too. read more

The Wendy's on Cedar Crest Blvd is very bad. The drive thru takes about 25 minutes to get your food. In addition, young kids are standing around doing "nothing" and just talking among each other when there are about 15 cars waiting for their orders. Owners need to re-evaluate the poor management. read more

How the person doing my baconator fries was touching my fries with out gloves i don't care if he was fixing it that's nasty I don't know what he did with his hands stop being nasty next time I will call your district manager read more

Waited online for over 20 mins before our order was taken. Then the guy taking our order didn't sound happy at all. Like he hated his job. Then when we pulled up to the window. The guy giving us our food was not wearing his mask correctly so I told him that if he was going to wear that there was no point wearing a mask. He had the mask down to below his top lip. Then he went and got his manager but he said nothing to us. Don't recommend coming here at all read more

Wendy's - This is an example that the guests are expected to wear masks so why aren't the employees wearing them or wearing them correctly. - Fast Food Near Me - Allentown, Pennsylvania

Now this was the Wendy's that literally broke me from going to any Wendy's any where any time. We weren't told there wasn't any more chili we found it out as I always check orders before we leave. I will NEVER go to Wendy's again because the manager is a complete jerk his name suspiciously is "Dave". Very unhappy as the burgers had cheese on them we ordered without. Done giving money to people who fail to care about the job they are doing, but I'm almost positive that they aren't paying enough as they were "shorthanded". Done. Worse Wendy's EVER. read more

If this is the Wendy's I went to that was open until 1am, thank you. Needed to get food after being at Dorney Park and you guys came through. Thank you again, food was good! read more

We have been in line for 35 minutes and at the ordering machine for 10 mins now, the place closes at 1:00 am so idek if we're gonna get our food. But hopefully the management here decides to hire more employees at the night shift bc I don't think anyone wants to wait about an hour for food read more

They don't have buffalo sauce. We just why I want my buffalo sauce. Buffalo sauce tastes good

They don't wear gloves touch stacks of lids with bare hands , oh and they don't listen when you order so you pay for things you don't want ... stupid young kids smh manager is just a dumb read more

Poor Ownership and Management. I get it with COVID and lack of workers, but if you don't have the bandwidth to process mobile orders then don't take them. Instead, you took our order and then closed your store so we couldn't pick it up. You had no signage indicating that the dining room was closed, so you created further confusion as we walked around the store trying to get in without explanation....then we waited in line for 45 minutes for our cold food. I felt badly for the restaurant workers who were trying to keep everyone happy. This is a management issue and we'll chose to vote with our feet. Will never go back. read more

Absolute worst Wendy's in the Valley / new building doesn't cover, poor service, dirty restroom, dirty eating area. I've given this location several attempts to get my orders right - tonight I tried the drive-thru again - last time Took 4 tries to get my order right - two cheese burgers, med Fry and med Coke - get to window, missing fry, small Coke - no ketchup in bag and no offer to provide ketchup from guy at window, no napkins - sad ! read more

Sat in the wendys drive thru almost a hour sandwiches were wrong still after the 2nd time fries were cold af weirdo was working drive thru got my drinks wrong never going back again waste of money $ time and I didn't get my damn spicy nuggets either read more

Stopped for a quick bite to eat last night for me and the little ones and was given a bunch of nuggets (being that nuggets were mainly what we ordered) that seemed like they were straight out of the microwave never once fried in grease! Most soggy and disgusting nuggets ever. Our fries were horrible as well because they were cold like they had been sitting a while. Now I've never had a problem out of them before until then. (Im guessing the staff didn't want to work much that night) but Im Highly disappointed being that we choose Wendy's over any other fast food restaurant just to receive horrible food/service. read more

Wendy's is near the top of my list in terms of favorite fast food places for lunch, but this particular location can't seem to get their act together. The people who operate the drive-thru window have, on more than a few occasions, gotten my order wrong or I'll return home and find items missing. I know this is fast food and I shouldn't expect too much, but it's not as though I order things specially made or make exceptions or substitute sides. The food is always good though. It's just too bad about the service. read more

I have to agree with the other reviews here. This location cant seem to get it straight. And the bucked-tooth lady at the drive thru needs to visit a dentist. I seriously cannot even make eye contact with her... These rotten brown and black canines hanging out of her mouth almost like a fake pair of wax lips on halloween. Shes spitting teeth as she she talks. Sounds like horse. Brush your teeth ma'am! The orders are always SCREWED! Either no fork for my salad, or no dressing packets or no spoon for my frosty! But a straw? How thoughtful..., EVERYONE KNOWS you cant do a Frosty with a straw, bitch! Brush your teeffff! Haha. Seriously, the food is scrumptious... The workers are horrible and care less about thier job! They could care less... And I guess thats what sucks the most. If you work at a fast food resturant... Atleast do you job, earn your paycheck. I mean, come on! This location is close to work, and I will return. Hopefully someone from mgmt reads this and makes some changes! Thanks! read more

Understaffed and underprepared. Went to try and get a quick lunch since I was on a short break from work. Get in there and there are only four employees with a long line inside and a long line of cars outside piling up in the drive thru. It was even getting to a point where the cars in the drive thru were blocking traffic. The lack of employees for a popular franchise business is a red flag if it isn't a small little takeout place or family business. Not only was the business understaffed even with the little staff there it seemed like it was completely unorganized. Two staff were flipping burgers and making just about everything that needed to be cooked while one staff member was just putting fries in the containers and that's it. Another was just on the register the whole time just taking orders. While what looked to be the manager in the building was trying to do several things at once like getting food out to people taking orders from the drive thru, handling mobile and online orders, etc. It's definitely not a good sign in a restaurant when it seems like tasks aren't divided up properly and when it just seems like complete chaos breaking down. The food was the standard for Wendy's food. Just classic Wendy's burgers. Nothing was over cooked or undercooked and everything appeared to be correct with the burgers and food. The restaurant itself appeared to be relatively clean but on closer inspection the tables were all dirty and had some type of like soda stain or something else on them. Not super fun eating on sticky tables. Ordering was a major pain. It didn't really seem like they cared at all if they got your order correct or not. I tried to get a baconator, spicy chicken sandwich, and a new item called the bourbon bbq burger, just the sandwiches instead the girl at the register decided for me that I was getting them all as meals. She also thought that instead of the stuff I listed above that I asked for just multiple chicken sandwiches. I said the item numbers to try to avoid the most possible confusion since something like this happened a while ago the last time I got food here. It also didn't seem like my order was the only one that the staff was having trouble getting correct as I saw other customers going up pointing out how they were missing a bunch of different things they ordered. Overall, If your looking to grab a quick bite on a busy schedule I would not recommend going here then. But otherwise it's your standard Wendy's I guess. I've been to this Wendy's in the past precovid and it's definitely gone downhill since then. read more

The order was incorrect and the food was cold very disappointing I was really looking forward to a nice hot meal with my family

Tonight my roommate and I went to Wendy's at 12am and I got a 4 for $4 with a chicken sandwich, Baconator fries, 4 chicken nuggets and a drink! First of all, both of our French fries smelt and tested like cleaning solution. Also instead of 4 chicken nuggets, I got 3 chicken nuggets. I called the store but they hung up on me and took the phone off the hook. I tried for 25 minutes straight but only got a busy signal!!!!! I am hoping my roommate and I will not need to go to the ER because we got sick off the French Fries. We had a problem before with them before when we go there around 12am! I am hoping the manager sees this and will do something about his restaurant! If you go before 5pm, the food and staff are great, after that you are taking a risk with your health! read more

Waited in line almost 25 minutes to place an order. Restaurant was FILTHY! Tables were disgusting & there were puddles of dried/spilled soda everywhere. Men's room toilet was clogged. read more

I ordered a medium #1 regular chicken sandwich and fries. Tell me why I found hair that looked like someone tweezed their eyebrows and put a hair in my sandwich and a nail clipping in my fries? I wish I was making this up. Absolutely disgusting and I wish I got the name of the person who made my food. Ew. Shame on that employee. I will not be returning. (review is a 0.5/10 Only thing they did well on is the drink) read more

Stopped today for a taco salad. Person at the window told me that there was no salsa for the salad.I agreed that wouldn't be a problem. Little did I know that there was also no chili with the taco salad. What a disappointment! Wendy's quality is going downhill qu read more

In terms of customer service and speed, this is without a doubt the WORST Wendy's I've ever been to. When I went in today there were only 4 people on during lunch rush. 4! And every time I walk in, they seem to have no more than a skeleton crew working. Drive-thru is just as bad. I have no problem with the employees, and having worked at McDonalds, I understand these situations happen. But it's unacceptable for it to happen all the time, especially during a lunch rush and late at night on a Friday to be waiting an average of 20 minutes to get my order taken, and another 10 to get the order. Either the GM needs to hire more people, or get their crap together when it comes to scheduling. Ridiculous! read more

I used to go where when it was where WaWa was. The service then was great. Now, the employees are rude, and orders are constantly wrong. I'm not expecting five-star service; it's Wendy's. I don't know what happened here. It used to be so reliable and consistent. Not any more. I think corporate needs to step in. read more

It's unfortunate that the management/staff wasn't upgraded along with the recent renovations. Won't ever get a red scent from me again!

Brand new location and new building. Much more modern, but I expected it to be cleaner. Managers need to send an employee through the dining room, at least once an hour to make sure empty tables are cleared and clean. It truly only takes 10 minutes and makes a bigger impression. Food the same and no mistakes with our order. read more

Drive thru was fast and friendly. Great tasting chicken, burger and fries. Nice pit stop.

I only go to the drive thru, so cant speak for the dining area or counter service. Nice people at the drive thru, and I have no complaints about the food. Better than the old Wendys. read more

Dave Thomas would turn over in his grave if he saw this Wendy's. Almost four years later, I am seconding Betty's review from 2010. They still haven't gotten their act together. Fast food is delicious when made to company specifications and they LISTEN to the order of the customer. The trouble with many fast food restaurants is that they don't pay enough to get anyone capable or responsible to prepare and serve the food. This particular Wendy's is a very sad example of this. read more

Foods good but man don't order inside. They cater to the drive through so if you come inside during a busy time like lunch you're going to be standing in line for 20 minutes for a burger and drink...... read more

Worst Wendy's experience ever I waited over 30 minutes total for my food and I only had 3 people ahead of me. Staff is completely untrained.

So I stopped in at their new location. It is hard to believe this is a new restaurant. I got a spicy chicken sandwich, and it wasn't even warm. Fries were greasy. When you looked over at the fryers, smoke was billowing off of them. Maybe it is time to change the oil? Nobody smiled, managers seemed to worry only about the driver thru orders, oh, and yeah, the dining room floor and the men's restroom were pretty dirty. May be a new "building", but same old results. read more