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    Wendell

    2.4 (5 reviews)
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    Saab of KW

    Saab of KW

    (2 reviews)

    Great cars, great service, awesome parts department! I've…read morebeen a customer since 1999, when I bought my first car, a 1996 Saturn SL2. The sales gal bent over backwards to help me, a poor student, get into a car I could afford. Since then I've been back off and on, once to trade up to a 2001 Saturn SC2 when I got my first job, and had a little more money to play with, and many, many times over the years for service first on Saturns and later on my Saabs. Their service department treats you with respect, and does their best to work around your schedule. The guys in parts are friendly and interested in helping with my little take-home projects, helping me find new or used parts at the best prices. It's sad that both Saturn and Saab aren't around as car brands any more, but it's great to have a place like this in the community. These days they keep a nice supply of good used Saabs and other high end cars, for those with discerning tastes, who don't want to pay through the nose. Definitely worth checking out this place!

    "Do not buy from this DEALERSHIP.."…read more I was in the market for a used 4x4 SUV, I came across one online that was located at Saab of KW, I drove 2hrs on a Saturday to check out this posted vehicle, I took it for a test drive and decided it was the one for me. I signed the papers and was told it would be ready Wednesday after the safety and e-test. Wednesday I get a call saying that it won't be ready till Saturday which was ok, but Saturday came and guess what it wasn't ready. All I kept getting told was that they need to wait on a part, so finally the next Saturday I was told it was going to be ready, After driving 2hrs again I finally picked up my vehicle but upon driving out of the dealership the ABS light and parking brake light came on. I took the vehicle back and told them what the problem was, sales person(Christian) took vehicle for a drive just to see if problem really did exist (it did) he then went in and talked to manager (Jeff) after a few minutes he returned with some other person with a code reader after a few minutes he asked to take it for a test drive he returned played with code reader some more they went inside again came back with a solution which was I could take the vehicle with me (they did guarantee that it was safe to drive) and bring it back at a later date for them to fix or leave it with them and have fix it and pick it up when it was done. I picked the first option upon arriving home I made an appointment for Monday with my personal mechanic to check out issue he hooked up his code reader and problem was discovered to be ABS module was not working. I called dealership and told them what I had discovered and what I was told was yeah we assumed it was that and already have the part here(odd since they said code reader was not working) I was fed up with them at this point and didn't trust them I asked if they would send the part to my mechanic ( I was willing to pay his labor charges just so I didn't have to deal with dealership again) they agreed to do this I sent them my mechanic's address and waited for part to be delivered. After a few days go by I call my mechanic to see if part has arrive it hasn't call back to dealer they say part has been sent so I wait then I get a notice in the mail that I have a package needing picking up at post office wonder what it could be I go pick it up and yep you guessed it it was my part which was to go to my mechanic's shop not my home address. I take the part to mechanic he tells me it is a used part so he hopes it works it does, but why try and con me out of a new part? I believe this dealership was negligent in the fact that they advertised a vehicle for sale (safety and e-tested) without first doing the safety and being aware of the issues before hand and warning the buyer of said problems and the amount of time that was required to fix problem. I also paid extra$300 for them to clean and buff out some minor dents/scratches they said they did this but there was no evidence of this being done as the dents and scratches are still there and I was picking up candy wrappers/gum from under back seat.

    Crosby Volkswagen-Audi

    Crosby Volkswagen-Audi

    (2 reviews)

    Honestly best time I've ever had buying a car. Found a diesel Jetta that fit my needs perfectly…read more Ceara was super awesome to deal with friendly and helpful throughout the whole shopping experience. She never tried to pressure me into anything I didn't want simply allowed me to come to my own decisions. The whole team there is super fun to deal with and have a great sense of humour. I can honestly say out of all the cars I've bought in my life this was the easiest and funnest car shopping experience I've ever had. Thank-you all for making it a great experience! I'll definitely be back.

    I had four sevices done at this location and the customer service there was horrible. I had one…read morerecall where they said they called me to reschedule my appoitment which they did not and i had 3 oil changes. I paid 139 for the first two and for the last one (just had it today) they wanted to charge me 204. When i asked why they were charging me more for this oil change the man with blonde hair made some lame excuses. He said he charged me twice for an oil change on a gas car (which doesn't make sense because i drive a diesel and in the system they have that registered). The second exuse was he said they added adblue which was not true becuase i add that myself reguarly. Finally he said that the prices went up for an oil change. He never gave me proof as to why i was being over charged. This place has horrible customer service skills and very poor communication skills, especially the guy with blonde hair that works at the service desk. He has so much attitute when he talks its disrespectful and very unprofessional. For somone who represents volkswagen-audi you give them a bad repuation. I recall he said "just so you know next time its $204" funny becuse there wont be a next time.

    Wendell - car_dealers - Updated May 2026

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