I wanted a convertible. The Mustang GT checked all the boxes. I wanted to look at it on the hoist…read moreand there was no problem. A couple of things I wanted, they did with no problem. When I picked it up there were more things done than I expected. A very fair deal and I highly recommend them. They have a great team. Jim H March 03, 2025

A very up to date operation....great staff...I did purchase a vehicle 2024 Camry...did all of the…read moretests... made a deposit...two days later changed my mind as my partner (wife) just could not agree with me spending that amount of money on a vehicle so I had to make the call to say that the deal was off. I received a full refund with very few questions asked. A very professional company for which I would recommend to anyone. Clive Moxey Kitchener

My driver side door was damaged by an hit and run so Carstar was recommended by my insurance…read morecompany. Couldn't be more pleased with the service and professionalism I received as a customer here. Car rental was arranged for me and drop off simple ( just leave the rental keys with them). Thanks guys for making my Honda Civic look great again!

Dropped off on a Monday morning for insurance restoration of both driver's side doors on my Kia…read moreSoul. Check-In was super easy and painless, rental company brought my temporary ride to me at Carstar Kieswetter, and I was in and out in under 20 minutes. Thursday, got the call that my car would be ready early in the afternoon. Again, super simple and easy pickup. Parked the rental, took a look at my car with the service manager, signed the paperwork, gave him the rental keys, got my key, and off I went. Super professional, super friendly, super easy process, all around. Will definitely be taking my cars there for body work in the future.

Peter and his team did an amazing job on my Jaguar xf. I asked him to fit a Hydrogen system to save…read morefuel and emissions. This turned out to be a challenge. He and his team put in extra hours and had the system fitted and running great. I was expect a hefty bill but was very pleasantly surprised. Very reasonable, usually mechanics see a Jag or similar and the price goes up. Not here it was pleasure to work with him and his team very professional and excellent work thank you.

Emergency oil top up on our car was needed, a Porsche Panamera, which you do not just take to any…read moreJiffy Lube. Traveling from out of town, I was able to find Peter's Auto Center. Accommodating (came in directly after my phone call!) service, staff friendly and professional. Offered good advice about upkeep. Highly recommend. Thx Peter and staff!!

I just picked up my new Lexus RX350 from Heffner Lexus. I found the whole experience fabulous. This…read moreis my second Lexus from Heffner. They are consistently professional and personable from sales to service. Highly recommend you go see my sales person Desi. Thank you Desi !!!!

Horrible service. Consistently overbooked which means an extra long wait time for vehicle. Need…read moremore vehicles/manpower to operate pick-up and drop-off service. My pick-up was over a hour and a half late to get me.

Had a horrible experience, so bad that the owners of Most Wanted Cars tried to blackmail my…read moregirlfriend!!! Long story short, this "car dealership" sold my girlfriend a car that ended up having a faulty Bluetooth device, which was causing a battery drain. We were not happy with their service, and put a negative review online. Eventually, they ended up reluctantly offering to help cover some of the charges accumulated after multiple mechanics looking at the car. Weeks later, the Most Wanted Owners said they would not help out with repair costs until I took down my original Google review, proceeding the have us sign a contract stating that we would not speak about the situation and that my girlfriend took responsibility for the issues with the car. What a poorly managed business..... I would not recommend, especially for first time buyers! PLEASE take the time to view the honest one star reviews for this place before buying, listen to these reviewers stories, it could save you lots of money and time.

First car I bought from them I heard a lot of " we treat everyone like family" etc. etc. etc. Then…read moreafter two months with less then putting on 2,000 kl. on the car I was interested in trading for a BMW same price as the first used car I found out how much the above quote means "NOTHING" will never buy there again.

Great service! Look after me well when buying a car and during servicing! Been going there for yearsread more

amazing service very friendly and attentive…read more highly recommend if I could give 10 stars I would

A very rude and arrogant car dealership. I wanted to buy a car which I thought was posted on a good…read moreprice. But as I live and work in another city, I just asked my friend to check it out once to make sure everything is good. But apparantly the owner is quite busy and doesn't have 10 mins to show the car. According to him " when 5 indian guys show up to get a car, he knows by looking at them if they are gonna buy or not". So if he thinks they are not serious he sends them packing. And It was only my friend who went to have a look. Not an army of 5 people. When I called to inquire, the guy on the phone made sure to show me his pride and rudeness. I read all the other reviews here. It sounds to me he has a specific problem with a certain kind of possible buyers and I belonged to that section. He Made a pretty bad judgement of me and my seriousness without even asking about my livelihood, earning, job and without even knowing an iota about my situation.

HORRIBLE CUSTOMER SERVICE!…read more I found a car that I was interested in online, but wanted to make sure there were no major claims on the car before I drove the 3 hours to the dealership. I called the dealership and as soon as the employee answered the phone you could tell he was annoyed before I even said anything. I was extremely nice to him and told him I was calling to get more information about a vehicle. Right away he dismisses me and says "the boss has the files". So I continued on saying that I will be driving a long distance and was just wondering if there were any major claims on the vehicle, where he then replied loudly and extremely rudely that "I told you the boss has the files! He don't talk to people on the phone, if you want to know anything you have to come in-person." I said okay, thank you and hung up the phone. Horrified by the horrible customer service and the tone of the employee, I e-mailed the manager what happened. Expecting an apology, I was surprised to receive only more rudeness from manager telling me his employee was not rude, that I need to do my research, and if I want any information about a vehicle I need to pay $45 because "information is not free and do cost money". Needless to say I will NEVER give this dealer ANY business.

The dealership changed hands and is with Finch Auto Group of London. And, since then it all…read moredownhill. Have been a customer for 4+ years but now Service is worst. Avoid!

We bought a used Jeep in June 2025. Biggest mistake we made EVER. We have purchased used and new…read morevehicles before and never an issue with having to have the wheel torqued. We had lost a lug nut and the vibration was so bad we could not drive over 20 km to get to the dealership. No one told us we needed to have the wheels torqued after 400 km. Next issue came 6 months later. December 7, 2025 - Driving to Toronto on the 401 we lost power to the gas and managed to get to the shoulder. We had the jeep towed to Kitchener Chrysler on a Sunday and on Monday morning i tried to call the service department to let them know our Jeep was there, but i could only leave a message. By 10:00 a service tech called and asked why my jeep was there. (so far no one had checked the messages on their answering service, no name was given either) I told him what had happened. He said he was too busy to look at his bays where full. he was not very helpful and rude. I asked if someone could call me back and let me know when something could be done. A day later on Tuesday i received a text indicating that it needed parts for the differential and two axles. They could get all but one axle and no eta on the final part. I asked about a loaner car till our jeep was fixed and i was told that i should rent a vehicle. I made the decision to remove our jeep and take it somewhere else. Glad i did. We had our Jeep returned to us in 2 weeks. When i had our Jeep picked up the man in the service bay was not very helpful. I had asked if anything had been done and if i could drive it out of the parking space for the tow truck. He told me they didnt touch anything and no idea if the Jeep drives. Only good thing here is that there was no charge for the diagnostic. I called Jeep and talked to a very lovely person there who was very helpful and transferred me to the Service Manager, who i did talk to. He was nice enough to take my call and after I gave him my experience he advised he would have the General Manager call me. It is now Jan 20 and the General Manager has not yet call. I am very disappointed that i was treated to badly. I will never advise anyone to buy or have their vehicle serviced here.

Purchasing my car went reasonably well but the tires did not meet safety when I took it to a tire…read moreplace. Then started my interactions with c service department. I have never seen such terrible customer service. There is no acknowledgement when waiting by staff. They do not answer there phones and send relentless reminders when you do get an appointment. I had to go in to get an appointment. I have had new issues after getting my vehicle back and told I needed my brakes done that I just had done at another shop. Did they even look or are they truly trying to rip me off? I would say I am not comfortable going to them for any repairs and certainly don't trust there service people . I really like my Honda but wont buy one again. They have tainted the whole company for me.

I have been dealing with this dealership for 40 years and it is excellent in every respect- sales,…read moreservice and part. I highly recommend Waterloo Honda. The service staff are exceptionally unified and helpful. All expenses are carefully explained and service work performed is also explained in detail. Ot is a pleasure to visit this dealership for purchase or for service or for pets. Five stars for sure!

I had a great experience with Quality Car, everyone was extremely friendly each time I visited…read more While walking around the lot, the salesmen were present but didn't follow or pressure me. Everything that they said would be done to the car (some minor paint fixes, added matts, replaced windshield etc.) was complete when I picked it up. After purchasing my car, they even helped linkup my phone to my car before I drove off the lot. My only surprise, was that it came with winter tires rather than all-seasons and they didn't mention anything to me. Make sure to be thorough before purchasing!

Initially I was happy with my experience at Quality Car, however I got a few unpleasant surprises…read moreafter the sale was complete. Be a savvy consumer- their salespeople may skip over important details about the vehicle. When I took my car to my mechanic for routine maintenance, he told me to take off the winter tires off or I'd ruin them on the warm pavement. This was news to me! Quality Car never never mentioned that the vehicle only came with winter tires, I had assumed they were all-seasons. I had not budgeted for having to purchase regular tires. I called Dillon, the salesperson at Quality, to inform him. He tried making it sound like I was lucky to have winters- like it was a bonus. I explained that if it was such a perk, it would have been advertised by a sales company. Having all-seasons doesn't require you to buy winters. But only having winters necessitates purchasing another set of tires. I was not happy! Also after purchasing, I was informed that the car only came with one key fob, no back up. The key fob I received was faulty - within 4 months I had to replace the battery 4 times. I went back to Quality Car, Dillon had his "key guy" come in. The key guy told me it was a battery issue (which didn't make sense since the override function didn't even work when the key was pressed against the ignition push-starter). Dillon then made it sound like he was doing me a big favour to sell me a new key for $255. I had not budgeted for having to buy new tires and a new key so soon after buying a new vehicle. Buyer beware!! I won't be back.