They don't mess around. Great customer service! Very attentive and they explain in detail.

Poor customer service. Don't return calls. Missed appointments with zero follow up. Some supervisors are rude and on a power trip. Manager doe not return calls. Inability to provide proper customer documents. Lots of excuses. Staff does not know how to operate simple voice mails. I had to go to a different branch to finally get the documents that I needed. I do not recomend this brach to anyone. Unacceptable service from the top down. read more

I deposited my check this morning, the bank took it, uploaded the picture & everything. & it told me that my check is on "hold" & it needs to be "verified" but I have bills to pay, this has NEVER happened to me, I have deposited the same checks for the last year! I have never had this problem. All Wells Fargo told me was that they can't help and I just have to wait almost a week for my money to be in my account. 3 out of the 4 people I talked to were mean, and had an attitude. I was trying to be nice but this is something that shouldn't happen. especially when I went in person to deposit it! read more

this is the worst bank to bank with. if fraud happens on your account they refuse to investigate it.

Worst customer service. Came to cash a check and they were very unhelpful. There was an elder lady trying to take money out. She obviously couldn't stand for very long and they were very rude and they didn't accommodate her. read more

I don't have an account here but I stopped by the Wells Fargo at Stater Bros to make a deposit for my cousin since she has business account. They were temporarily closed so I had to drive down the street to come here Typically the beginning of the month, I understand there is an increase of people trying to cash their checks or make withdraws. In addition, it was right after the 4th of July weekend and with the other branch closed... there's definitely going to be a long line so I completely understand that there would be a long wait. So I was already prepared for that. What I did not understand is that- how is that there were 8 tellers' windows but only 2 tellers helping customers with transactions and the manager on duty was standing behind them supervising? There were already 2 customers at the windows, 7 other customers in line ahead of me, and after I got there 3 other customers got behind me within minutes. The 3rd customer behind me didn't have a mask on and the manager immediately came on and requested he put a mask on due to the covid-19 pandemic. When the gentleman didn't have one, the manager offered him one, went to the back to grab one and returned to give it to him. So he manager was extremely quick on the front of mitigating the transmission of the virus. However, with only 2 tellers and one person at a desk (probably an account specialist or loan officer) helping someone, this was not an adequate way to schedule the staff to best provide customer service during the pandemic. Yes, the bank already had the glass windows. The staff are now wearing masks, there are footprint stickers on the floor and hand sanitizer available. However, everyone wants to get in and out as quickly as possible. All in all. It took 20 mins for me to wait in line and complete my transaction. Thank goodness I'm not a customer here. I bank somewhere else and they definitely value my time. read more

Wells Fargo Bank - 20 min wait for 2 tellers after the 4th of July weekend. Inadequate staffing - Banks & Credit Unions Near Me - Temecula, California

Not surprised at all by the low star rating here - horrible customer service! I'm a business customer and the teller couldn't help me and said all the other bankers were busy with appointments that day. I turned around and saw two of them laughing and joking. All I needed to do was verify ID. I offered to wait until they were done with the appointments that were coming in "any minute" and they said no, go online and schedule an appointment. I asked if they could check for appointment availability for me again and they refused. I will be making an appointment now... to CLOSE my business account and take it elsewhere. read more

Would give zero stars if I could. They don't care about there customers. Teller Erica is very rude. My family has been customers of Wells Fargo for years, but we getting tired of the horrible customer service. We will be finding a new bank. read more

It seemed like every time you found a bank that you could wrap your arms around they merged with another bank chain. The service went south and new fees popped up. I am happy to say that I have been with Wells Fargo for over 15 years and no matter what sweetener is slipped under my door I'm not changing! I love my two Temecula Wells Fargo banks and get great service! read more

Wells Fargo Bank - My bank - Banks & Credit Unions Near Me - Temecula, California

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Absolutely the poorest customer service I have ever experienced ... and this is not the first time. I split my time between Northern CA and Southern CA, so I thought Wells Fargo would be a convenient bank since locations were close to my two businesses. Lesson learned is that don't let location be a priority over customer service. The latest is I wanted to add my wife to my business checking account. Went to the 32881 Temecula Parkway location on a Saturday at 11:40 am. Ask the teller if I can add my wife to my business account and she said that they close at noon and I would need to make an appointment for another time. I have three accounts and a CD account at WF and they don't feel it is worth their time to stay maybe five minutes past their closing time for a long time customer. I was shocked. There were six WF employees working and no one had the time to simply open the electronic file, and add my wife to my account. Time to switch my personal and business banking. So much for the "customer is first" ... I am just another account to the 32881 Temecula Parkway WF staff. read more

I will never understand how a BANK DOES NOT GIVE CHANGE‼ I AM A BUSINESS ACCOUNT HOLDER... I sent my employee to get change in a crisis for our business and because my employee did not have my debit card or an account of her own she was refused service. What is the purpose of a bank if not able to do a simple function. Why does my employee have to drive to several retail stores to accomplish the one thing a bank should be capable of‼‼‼‼ I'm beyond angry about this! read more

I went in two weeks ago and I was given a $3 check and asked to do a mobile deposit. Well the teller said it was instant money and readily available since they have some new update. Well I got a check today and did the mobile deposit and nothing. So I call the 800 number and they said it won't be available until tomorrow 8:00am!!! What!!!! I am furious. I even call the branch and no one would answer or help me. I call the 800 number and they said I can't stop the deposit or void it. I am so mad after going to Wells Fargo the past 10 years and I hate doing mobile deposit. But since this guy was so sure that I would have my money same day, I was like I'm going to try it. Well big mistake. And my check is still pending. I'm so annoyed. And no one to answer my question. This is probably my last time ever trusting someone from a branch. Let alone ever doing a mobile deposit. read more

Really nice bank and well taken care of. Everyone there is very friendly and eager to help.

Horrible service it is 10 minutes until 5pm and only 2 tellers and 13 customers waiting in line. It doesn't matter what day of the week there is always only 2 tellers. It doesn't help that what seems to be the supervisor, tall Caucasian male doesn't even bother to say something like "sorry for the wait" bad customer service. read more

The manager, Abdul, is not pleasant to work with. He is extremely rude and seemed burdened to have a discussion regarding my banking needs. I have been a member with Wells Fargo for 30 years. read more

I use the bank for a variety of services and have never had any issues. The tellers have all been knowledgeable, friendly and courteous. The bank is clean and well organized. read more

I am so disappointed in Wells Fargo they were supposed to take my PMI off my mortgage 10 months ago and they continued to prolong it for one reason after another to the tune that it has cost me now $5,000 extra and they still have not removed it. I cannot get them to do so, return my calls or handle the situation no matter what manager I escalate it to. Terrible customer service and I am very frustrated! Don't ever go in there! read more

My first visit to this location and I'm so grateful. I've always had a great experience at Wells Fargo, I see why my grandfather trusted them with his personal and business accounts. They take care of their clients. I want to give a special shout out to Silvia (personal Banker) and Abdul (manager) for going above and beyond for me and to help me on my journey. I'm truly grateful. read more

I was in Wells Fargo today. A cashiers check I purchased from them , had been lost or stolen. It was a very big deal. Vanessa helped me. It's quite a process. She helped with a smile on her face. She is very efficient. Professional. And she has impeccable customer service! Thank you Vanessa :)! read more

Worst bank ever and I have problems every time I go in. This time I went in to close one account and open another. I stood in the lobby for about a minute and a lady came out. She asked me what I wanted and I told her. She told me how I can do it all online. I said I'm here now I need to talk to someone. She asked if I have an appointment and I said no I didn't think I needed to make an appointment to talk to someone about my money. She said well you don't but he is booked up for the day. She was pointing to the one person working at a desk in the entire office. They had only one teller working as well. I said you mean I can't talk to someone today. She said well due to the times we are in (Covid) we can't help you today. California is open completely, no masks no nothing but you can only staff an entire office of one? I'll be removing my money soon and going to a different bank. One that doesn't treat me as a pos when I walk in and want to talk to someone about my money read more

I'm changing my review because it seems like they have put some effort into customer service. When I went there today the customer service was great! The manager Abdul was very helpful, I wish they had more managers like him at other locations too... read more

I've been going to this bank for 7 years and cashing a adoptions assistance check monthly for my adopted child . They all the sudden say they can't cash it for no reason at all. Here's the clincher , it's a state check issued from ...Wells Fargo!!!! Tons of turnover there , managers know nothing and zero personal care. Goodbye Wells Fargo! read more

Liars! I came in to cancel cashiers check and they told me they cannot help me. After I called 800 number on the speaker phone and the lady told me that they have to help me,they agreed to help me and cancell it! What kind of a customer service is this?!!! read more

I have been a Wells Fargo customer for 35 years and have always received excellent service and very happy with their customer service. However, I had an unusual request relating to my account a few weeks ago and went into the Wells Fargo Bank on Highway 79 in Temecula! I rarely go into a branch as I do almost all my banking online. However, on the occasion I do need to go into a branch this is my "go to" branch. They are very friendly and give excellent customer service! However, my request was an unusual one and was not even sure it could be done! However, Farrah Pattah, Business Specialist came to my rescue! She took me into her office and even though I knew my request was going to be difficult, Farrah, with a big smile, immediately reassured me she would get it handled! I thought it would be a lengthy process but it was accomplished in just a couple days. During that time Farrah would call me every day to keep me updated. When it was completed she called me as soon as she saw it in my account! There is a reason I have banked with Wells Fargo for 35 years and it is because of team members like Farrah who provide excellent customer service. But, Farrah even takes the extra step to call several days later to make sure I am satisfied and to see if there is anything else she can do! She is absolutely outstanding! read more

I have been a customer with Wells for 22 years and over the past year I have never been so angry and disappointed in the terrible customer service of any company more than this bank. This review is not only for this specific branch but for Wells Fargo customer service as a whole (1-800 number). I have recently closed my account and opened another who I already feel has exceeded my expectations. Shame on Wells Fargo for treating long standing customers so poorly. read more

I'm so disappointed in this branch. I was in here several months ago to find out why I was being charged a monthly fee. They supposed increased my transfer amount and I was told the problem was fixed. But I'm still being charged a fee! I went in there Friday to ask about it and they made more changes but did NOT remove the fees I've been charged since my last visit. It was their screw up but they won't own it. Both face to face encounters the banker (I was not dealing with only a teller) was more interested in trying to get me to apply for a loan rather than listening to my issue and taking care of it. Really poor personal service. Following Fridays encounter I opened an account at another bank with the intension of moving my money once all my checks come in. read more

I hate Wells Fargo as a company and the 800-customer service SUCKS!! I pass this branch often, but this was my first time coming in. Gulan, Shereen and the woman with the red hair are all so nice. They all greeted me with smiles, we're all very nice and helpful, and I didn't wait long at all. Thanks ladies! read more