the teller and the supervisor not very knowledgeable, and the branch manager is not stationed at the location. Unable to complete a simple task and had to go to another branch read more

Wells Fargo Bank - poorly staffed - Banks & Credit Unions Near Me - Davis, California

This is 100% the worst Wells Fargo there is. Bankers are either rude or not working, and line is out the door for hours. They give you attitude for no reason like you're stupid and they own the place, which they don't. AVOID THIS PLACE AT ALL COST. The Chase across the street is 100000 times way better. read more

They were polite, efficient, and good natured. I'm not a member but went to deposit a check for a friend and it was no problem.

Lots of attentive workers greeting me, making me feel important. Always a banker to help me with problems.

Every time I've been here I've had a wonderful experience! The greeter in the lobby always points you to where you need to go, and the tellers are always super fast and friendly. And unlike the former Wells Fargo Safeway locations- their ATMS always work! When I had some money for a retirement account from a past employer, they were great about handling the forms and talking me through the process because I was just a college student who knew nothing back then. My banker actually took the time to show me the WellsTrade layout, and told me she wanted me to leave there feeling like I had a good understanding of it. The time she spent with me was invaluable. They also were great about finding a credit card that was right for me so I could get started building my credit. I recommend this branch to all! read more

What good is a 'banker' if s/he neglects to tell you things??? I can do all of that MYSELF! Thanks for nothing Wells Fargo employees. In fact, thanks for leaving vital information out, costing me more money. That said, Wells Fargo is in the business of making money so it's almost understandable. But the methods used are absolutely despicable. read more

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Went to this branch in the morning, long line by the front door for tellers. Left and came back in the afternoon, still a long line. More tellers please :) read more

The customer service at this branch is almost unbelievable such that I dread each time I have to actually go in. We walked in at 4pm on a Monday needed to switch names on an account. The attendant ignored me and instead went for a man behind me, served him for 20min then came for another customer that had walked in even after me. Luckily he said no he didn't need help and pointed me out to her for being there even before him. Mind, I was standing in the waiting area, not hiding in the waves. Just very bizarre and uncomfortable. Also there were about 10 staff milling about and only one person actually talked to us. He was a little helpful in saying he could not do the service we needed. PROS: lots of staff CONS: staff doesn't help you; tight parking spots; slow read more

I am a new customer of Wells Fargo and so far have been very happy. My dealings with Megan Elsea has spot on and very professional. I have always been greeted as I enter and questions and transactions have been taken care of. I'm looking forward to dealing with Ms. Elsea and Wells Fargo Bank. Gene Ashdown read more

I really don't like Wells Fargo in general - and this is definitely not even my favorite branch in Davis. They are not awful - they are just not overwhelmingly friendly. And wells Fargo at large sucks. Think high fees, crazy rules, psycho online bankers. read more

They couldn't even do a money order because their "systems were down." No offers to help with alternatives, either.

Looks like this branch is also "socially distancing" from phones and emails. I have tried calling them on different occassions but noone receives the call. I was trying to work with Megan Elsea whose title is "customer service representative" but I dont think she knows what it means by "customer service". She should change it to just "representative" to reflect the reality. It has been over 2 months that I have been following up with her on a small matter and she does not respond or call. I would avoid this branch and wells fargo altogether. But one can never avoid these guys as they may just open an account for you out of courtesy without your knowldge. read more

Worst customer service ever. Got for different answers from four different people both internal and external. Don't expect anything but headaches read more

The Davis branch is excellent. My original post (below) reflects my experience with their head office, however, the people at the Davis branch did an excellent job fixing the situation, and are always courteous and professional. If I could rate them separately I'd give the Davis branch 5 stars and the head office 2 stars. In most respects this is a good bank (this is my original post about the head office), they work hard to accomodate, however, when faced with a security breach they take a full month longer than other banks to respond, and do not refund statement fees for customer down time. In my case my card was declined while making a purchase at a store, to find out that it was cancelled due to a security breach that was neither their fault nor my fault, then I was charged a statement fee that would normally be waived after 10 card swipes for the month. I only made it to 9 before the card was cancelled due to the breach. They did not feel this justified refunding the statement fee. I was on the phone a full 10 minutes making sure they fully understood the situation, it made no difference. To me this is bad service. read more

Let me first say that the people I have spoken to (seemingly all students) have been nothing but cheerful and kind. That being said, in the case of foreign currency, they really need to get a better system going. I have ordered foreign currency before with ease, but in this case I needed currencies they always have on hand, which I thought would be easier (no ordering/waiting), but that turned out not to be the case. First, I called to make sure they had what I needed (didn't know prior to calling whether or not I'd need to order my desired currency- both euros and pounds) and the first person I spoke to wasn't sure if pounds needed to be ordered, so she put me on hold. She then came back and told me the person I needed to talk to was busy and said I could either continue to hold for an unknown amount of time or I could leave my # and they would call right back. I opted for the latter and never got a call back. :/ So I called the next day and explained the situation again and this person told me they do always have both, no worries (with no apologies for not getting a call back the day before, just a "Yeah, we were really busy yesterday.") I then asked what denominations they had on hand and she proceeded to list them all, so I specifically asked if they had 5s/10s (Ever had to tip a cab driver/bell boy an exorbitant amount because you don't have small bills? Stinks!) and she said yes. So I go to the bank, wait in line for the foreign currency teller (only one) and wouldn't you know, they start talking about how they are almost out of euros and have very few small bills left! Another teller asks me, oh wait, are you the one who asked us to hold 1,000 euros. What?!? If I had been told that was an option or was necessary, I definitely WOULD have been that person. I did end up getting the total I needed, but not in the denominations I had wanted. On top of that, the whole process was painfully slow- took over half an hour and there was only one person ahead of me. Counting was off and there were issues with the machine you slide your debit card through. The whole process just seemed unorganized and the teller appeared very frazzled; she just kept repeating how crazy things had been and that everyone wanted euros. There was at least a solid 10 minutes where she was doing paperwork and things on her computer- they might have had to do with me or not- couldn't tell because I was just standing there while she offered no explanation of what she was doing. At one point she mentioned to another teller that a number of approvals had built up and she had just cleared them, so that at least I know had nothing to do with my transaction. Two people came after me and they left (while several other employees just stood around because apparently only 1 person handles the foreign currency?) So, some words of advice: if I call in advance, let me know I need to/can ask for an amount to be held. Second, if you say you're going to call back, then call back! (Customer service 101, right?) Finally, you might want to increase the number of tellers who are able to handle foreign currency or better train those who can so wait times aren't so long. read more

I come here to talk to a banker every time I have questions or issues with my account and each encounter has been very friendly. During my last two WF visits, I had the pleasure of meeting assistant manager Richelle Flores and brokerage associate/UC Davis alumni Frank Avila. They were very kind, helpful, understanding and they both showed that they truly cared about their customers. Yes, WF higher ups has had a bad rep in the media over the past week or but at least they got one thing right, hiring wonderful people with superior customer service. Well, in this Davis branch at least. read more

Left them after years of being nickeled and dimed - every statement had a fee for this or that

Don't do business here. Wells Fargo has the lowest exchange rate on foreign currencies of any other bank.....even Bank of America is higher ! The WF rates are extremely low and nobody in the branch can explain why. I even called the main WF exchange rate department and they said it's because of the "fee" that WF attaches. For example, sending $1000 US dollars results in a charge of $50 dollars in fees which are incorporated into their low exchange rate. What's this all about? Just another example of Wells Fargo big bank ripping us off. Stay away from Wells Fargo, it's an ALL FOR PROFIT institution. read more

I have been a Wells Fargo customer for over twenty years and have always revived good quality service! That being said today was no exception; when I went in this morning to open a safe deposit box to put all of my wife's and my important papers into; we were greeted at the door by a gentleman in about his late thirties or early forties not a collage student like one review stated and he greeted us with professionalism, curtesy and respect. We were introduced to a younger gentleman by the name of Jordan Peterson who was also professional and courteous. It took only about thirty minute to complete the hole processes and that included making a few corrections on our accounts. I can only say to all people out there, that you should always remember that every single person on this plane has good days and bad days so don't be so quick to judge another before you take a good look at yourself. read more

I opened the account here. The teller is Mr Tom and he is so patient and friendly. He explained everything and professional. Very excellent customer service. read more

Don't understand all the negative reviews.. I had amazing customer service, and the employees went over and beyond to make my visit pleasant and easy. read more

As the main WF branch in Davis, I like that it is located in downtown and has 3 atms, so there rarely is a line to get cash. I have only gone inside for service once to deposit a check and get a replacement ATM card, but have no complaints here with this place. read more

Beware of being sold accounts and credit cards you don't need!!!! Hard sell and misleading!!!

This is an exceptional bank I've been with Wells Fargo for about 10 years now and every time I visit this branch I always get great customer service and get all my issues taking care within minutes of my arrival!!! I also thought the bank manager was very attractive so I never have an issue going back!! read more

I don't understand the negative comments. This Wells Fargo has great service. The new manager always goes out of her way. I am a student and she caters to student needs. She even addresses me by name! read more

I went into this branch located on F street last week and received exceptional customer service, not only from the banker I was greeted by so quickly but by the manager there. They both were able to help me with my situation and made me feel really comfortable. I would highly recommend anyone to go to this branch and if you dont have an account with Wells Fargo, open one up! read more