I stopped by this convenient Downtown location with my husband. Although I only used the ATM to deposit a paycheck, the location looked nice! I'm looking forward to returning to check out the inside and see the staff next time! I've been a loyal client for probably 10 years now and never had problems with US Bank Branch and feel safe trusting them with my finances! SYOY! :-) read more

U.S. Bank Branch - ATM! - Banks & Credit Unions Near Me - Davis, California

Had to go to this bank to try and get guidance on how to take care of parents estate. Was met with attitude, wrong information, and dismissive service. I was very frustrated, and decided go to the branch in Woodland. I was helped by someone that cared, called customer support to find out what they could and couldn't do, and was very helpful. I wish I didn't have to return to this branch. read more

Take better care of your clients. It's lovely to be polite, but if you're handling accounts in a possibly unethical manner it doesn't go far. read more

My son is the treasurer of a club at school and he went in to open a non profit business account there because they offered no monthly service fees with no minimum balance in the account. He had nothing but issues since he opened the account and every time he went in, he was given a different reason as to what was wrong and how to fix it. The bank ended up closing his account and they couldn't even tell him why it was closed! Needless to say, this has been a source of frustration for both him and for myself. The level of customer service that he has received at that branch is horrendous. read more

always understaffed. not sure why they need 8 teller stations when there's always just one teller working. Not to mention the people who come in to do the most time consuming tasks when they should've just made appointments when others want to make a quick in and out transaction.. just tell them to make an appointment and come back later. read more

Amazing Customer Service Was in and out, Very Nice employees I Roy Wassner, Approve This Five Star Review Have a Great Amazing Powerful Beautiful Safe Glorious, Rest of The Year read more

I have several US Bank accounts. My deceased mother was a huge fan of US Bank. I have had numerous documents notarized here pertaining to her trust documents, as well as for my accounts, for my mortgage and HELOC all of which I have through US Bank. Suffice it to say, they have every piece of financial information about me which exists. I needed a document notarized from the State of California to claim an overage in account held by my mother. One page just claiming it was my signature. Rose is the notary and told me she would jot be able to do it today because she had another customer. whe I asked to make an appointment to come back she then said she wasn't comfortable notarizing documents other than US Bank docs..... went down to PFQ who doesn't know me from any other customer-- took 3 minutes. I was always under the impression notary services were part of bank services. Prince-- could you look into this? thanks read more

Great customer service by Rose Granger in Davis at the US Bank. We just moved to Davis and walking into the bank she really know customer service. She is friendly, knowledgable and has always a smile on her face. She is terrific! When I bring my dog Charlie in she gives him a treat and he loves it!!! I could not have been more welcome by Rose. She greets me when she sees me and I love US Bsnk in Davis. She makes me feel at home. read more

Simply put the ATM ate, yes ate, my citibank debit card. What happened you ask? Well, a simple ATM cash withdrawal transaction happened. Only instead of spitting my debit card back out, the ATM decided to keep it. What happened next you ask? Well, I went inside the bank and asked for help. I was told that under their policy they could not return my ATM card for me. And no, it was not because they didn't have access to the ATM machine, It was simply their policy that they could not return it to me. At least they could verify and check that the ATM had my credit card..? But seriously, wtf. At least lie and say you don't have access to the ATM or some bullshit. Saying oh, we have your debit card but we can't give it to you is utter bullshit. read more

I had a similar experience to that of Mendel L. who wrote a review on this thread. Only instead of eating my Debit card the ATM machine at this branch ate a check I was trying to deposit in my savings account. The machine simply crashed and said it was out of order. I waited a long time hoping it would spit the check out but it kept attempting to reboot and crashing over and over again. This happened on a Sunday. Fast forward to Monday morning after 10 a.m. I call the branch local phone number but nobody answers and it redirects me to go on-line. I drive to the bank, go inside and explain what happened. (The handwritten "out of order" sign I stuck on the ATM was still there. ) The cashier went to the ATM machine and said my check was not in the machine. They claim it just vanished into thin air and it is on ME to stop payment on the check and get the check reissued by the maker. I have now done this but it will be several weeks before a new check can be issued. Meanwhile, I assume somewhere in the guts of their ATM machine my check sits. I highly recommend against using their ATM machines. We had acceptable service from U.S. Bank for over a decade before this. Their response to this ATM issue was unacceptable to me. If they want to have sophisticated computerized ATM machines then they better train the staff how to retrieve checks out of them when they get jammed. Or perhaps it is their policy not to return jammed checks. Seriously looking to switch to a local credit union after this. read more

3 Stars 4 stars for being conveniently located across the street from the bar where I was drunk as hell......1 star deducted for charging me $3.00 for the ATM. I don't care if most places do it....I'll deduct a star from each of their reviews EVERY TIME! read more

My husband had been a customer of this branch for over 30 years. Recently the bank started charging him a $5 per month fee for "account analysis." He called the phone number on his statement to find out what it was for and what to do to get it removed. They said they could remove it if he signed up for paperless statements. He said he'd be happy to sign up, would they remove the charge. They said that they couldn't remove the charge because he wasn't a "signer" on his own account and needed to go to a branch in person. So, off to downtown Davis Saturday morning to do just that. Well it was more than that, the tellers did not have the authority to handle signatures so they said he would have to wait for the "banker" but she was busy doing something important (implying that he was not important.) When he pressed for how long he would have to wait they finally said 40 minutes. Why should anyone have to wait that long to follow the bank's ridiculous procedures to remove a $5 charge? He ended up closing his account and will no longer bank with U.S. Bank. read more

I've moved to Davis recently and have an account with US Bank since 10 years in Midwest. In one year's experience in Davis with this Bank is pretty disappointed. Teller was not efficient enough to deal with you in timely basis and ask so many unnecessary questions with out looking into the account # that you handover before you start any conversation. Today's experience of Chrystal Brock one of the US Bank teller was so unbearable. She took so long time just for transferring the money by a Western Union. Normally I do transfer money every month so that they have the information through western Union account as well as by my personal US Bank account on top of account number that I give everytime to them but still going through so much ID's and information (like name, date of Birth, License Number, date of issue and expiration, my account number in the bank etc etc) was just ridiculous for me. I thought I should give the opportunity and the business to my US Bank instead of going to wall mart or Rite Aid that takes hardly few minutes to transfer the money and on top of that I don't have any account with them to use for money transfer but still they are so efficient beside carry all of my information to save time in the future transfer. I am just thinking to transfer my account and money from US bank to Credit Union where I have excellent experience. Also when you ask account or loan related questions, they never give you complete answers about the hidden charges and on top of that if you get a loan you start getting calls from so called India or abroad to piss you off about the payment issues, like when are you paying your bill even though you have time left to pay your minimum amount or monthly amount. Based on these experiences i'll rate them with One star and try to move my account from this Bank to other Bank in the near future.Good luck to all the account holders. read more

I have used US Bank for years but the service at this branch has degraded to the point that I am considering changing to another national bank. Each time I have tried to make changes to my account, or seek assistance using the bank's various features I have had difficulty. Even with simple things like opening and closing checking accounts have required a multiple hour visit. In some cases, multiple repeated visits just to complete a simple task. The bank is located in a convenient location. That is the only advantage it still has. read more

The staff is all very friendly and always help me with my concerns and questions. I will continue to bank with them.

Never do business with this bank. They do not have the customer service they used to. AND they change their policies so they will tell you something is free when months later they will charge you for it and not reverse it. If you like giving away money. Use them. read more

So, yesterday I went to make a deposit into their out door ATM machine. The machine took 650.00$ cash, and returned 550.00 back to me.. IT then prompted me saying there was an error and my funds where returned. Went inside of the branch to ask for help, advising them there was a mix up and the ATM ate 100$ of mine. No one knew what to do, constantly verbally tap dancing, advising me to Contact my bank so they could get a claim set up to return my money. It's been over 24 hours, so I called the branch for an update on when I would be getting my money back. Still no progress has been made, the lady on the phone asked for the same information I have given to them numerous times. Pretty ridiculous, I wonder what they would do if they were in my shoes. read more