I hike up 2 flights of stairs to get to the spa. The front desk person seemed like she didn't know…read morewhat was going on. She was very friendly but pretty clueless. Once I got inside the tranquility waiting area was fairly nice as was the hot tub but given the location I honestly expected more. My body wrap was a joke. I was lathered in some creamy substance and she pulled warm towels out of an igloo and wrapped me up in them. I felt like I was at a friends house doing a girls spa night.. if that friend were like camping outiside and was totally not into it.

I enjoyed an aromatherapy massage with Francisco. The massage was amazing - he has the hands of an…read moreangel! The spa is BEAUTIFUL! Book a treatment here! The staff really goes out of their way to make sure you feel pampered. I sipped on some complimentary refreshing pineapple coconut green iced tea and nibbled on a healthy fruit nut mix. The private pool is tranquil. I enjoyed the sauna and steam room as well. I didn't use the jacuzzi, but will next time! Hyatt Globalists receive 20% off!

I am torn between a 3 and 4 star. I went to the spa on 4/2 for facial and a massage. The facility…read morewas very nice and clean. The staff at the desk was very friendly and professional. I get massages and facials on a regular basis at home. I was expecting more soundproofing for the service rooms. You could hear everything that was happening in the waiting area. The massage therapist was wonderful. The facial was less than what I was use to. There was a lot of down time and the esthetician left the room a couple times stating she needed to get product. I am not sure exactly what was happening but at one point I heard something that sounded like someone opening up a garbage bag. It was not a relaxing experience. I was surprised the extractions were done manually. At home my esthetician uses a machine that is less invasive. There was 1 cleanse, 1 mask, and, at most, a 1 minute face massage to incorporate products into my skin. While letting the mask dry there was a foot massage, but it was very uneven. The esthetician spend 3-4 minutes on one foot and maybe 1 minute for the other. The cost was not worth the experience. I would return for the massage only.

Yesterday was my third visit to Mandara Spa with a request for Gabriel who has been at Mandara for…read moretwenty years. His expertise shows. He always has provided me a full massage from head to toe while also concentrating on my requests for special attention areas. Highly recommended experience. Enjoying the lounge area at the Spa along with the larger surroundings of the Wyndham makes for a pleasant part of my annual trips to Puerto Rico.

This spa was beautiful and very clean and relaxing. It had great amenities as well. I got a…read morecouple's massage with my husband and the massages were really nice and left us feeling good. The only reason I am giving 4 instead of 5 stars is for the pricing and added on fees. The price online said $370 for a 1-hr couple's massage and when we went to pay, the total was $486 with all the added on taxes and gratuities. I was caught by surprise to say the least and when I brought it up, they said there were all these fees and gratuities included that would have been nice to know about when I booked on the phone with them. So be ready to pay at least $100 on top of the price you see online.

Had a great massage but was suppose to get a facial afterwards.... They screwed up and booked me…read morefor 2 massages. After they figured out they messed that up, they offered another facial 2 hours later. I didn't want to wait 2 hours, so I told them to cancel it and give me other options. The lady who runs the spa, made it seem like I was making it into a big deal? And then was rude to me about rescheduling (like it was my fault!) They do a great job but clearly their customer service needs some work.

I have been trying to get a hold of this therapist many times the week we have been staying in…read moreluquillo. Many phone calls leaving messages and even a text. Never has called me back. My back has been hurting and I wanted therapeutic massage not a spa massage at a resort. No bueno Edna

Wow wow wow!!!! I'm so glad my husband and I came here!!! We are on our honeymoon and were looking…read moreto get massages to continue our wedding detox!!! I highly recommend Edna!! She truly has gifted hands!!! It took a little bit to find the location because the gps doesn't always work on the island... she gave us good directions however.

So me and my wife decided to try a new spa spot in Puerto Rico so glad we did it was a very clean…read morespa inside the service was second to none my wife had a relax massage she loved it and I had a deep tissue massage it was just what I needed I highly recommend this spa the owner and employees are very nice and professional.

When you want an elevated spa experience without hotel-spa pricing, Cloud Spa strikes the right…read morebalance. We were looking for a quality massage in San Juan but didn't want to pay full luxury hotel spa prices. Cloud Spa, located right next to the DoubleTree Hilton, ended up being the perfect middle ground--polished, relaxing, and professional without feeling over-the-top expensive. The space itself feels calm and thoughtfully designed. It's clean, serene, and well-run. While it doesn't have extended lounge or relaxation rooms where you can spend hours in a robe, it does deliver where it matters most: the treatments. Experience & Service * Very accommodating and welcoming staff * Smooth scheduling and check-in process * Locker and restroom facilities available * Focused environment centered around quality treatments Treatments * Excellent massages--skilled therapists and relaxing atmosphere * Wide range of treatment options available * Feels elevated and professional, not rushed or basic This is ideal for someone who wants a high-quality spa treatment without paying premium resort pricing. You're not coming here to spend half the day lounging--you're coming for a great service in a polished setting. Verdict Cloud Spa delivers strong value for the experience. Elevated but approachable, professional yet comfortable. If you're staying near the DoubleTree or simply want a dependable spa option in San Juan, this is an easy five stars.

Sorry to write this.. I wanted to like this spa since it's the only spot that took me at such short…read morenotice and they even gratefully provided a bathing suit. I just wanted a nice soak and a cooling shower and when I was floating in the saltwater pool I got a huge clump of hair stuck in my fingers. And when I was looking down into the pool light there was little white specs floating around. I'm lightweight disgusted honestly please do better and cleaning your facilities.

LOVED this spa!!! Everyone is so friendly, spa was AMAZING, and drinks + food were served :) I feel…read moreso amazing after and so relaxed! 100% RECOMMEND!!!

Very solid service. Mostly on time. The massage therapist was very good. Overall a great spot…read moreto get a massage.