I can not wait to put Weller's Chimney Cleaning service on blast. So I hired Weller's to come clean the chimney, this was in middle of February. They charged me for a chimney cleaning and stove cleaning. I totally agree they cleaned the stove. However, I just took out my wood stove last week to be replaced with a gas stove and it was very apparent to all that the chimney was never cleaned. And No, the stove was not used after it was cleaned. I went away on vacation to New Mexico after that cleaning and came back to warmer weather in March so I wasn't messing with that stove. I have 2 chords of wood left to prove that, lol.
So I call Wellers and was called a liar. They refused to rectify the situation. Even when I mentioned I would just like the chimney cleaned correctly so it wasn't dripping creosote down my brick hearth. Wasn't asking for money back or anything crazy. The woman I spoke with told me since I went with someone else to get the gas stove then that new company can clean it. She also said that my posting on social media would have no affect on them as they do well enough without me and "go have it".
She said it's now June and the cleaning was in February. So she doesn't know why I am calling now. Well Kelly, how often do I go take my wood stove from the brick hearth and look in the damn chimney.
Had I not been replacing this stove I would have never known the condition of this chimney or that it was not cleaned. this is a potential house fire.
Do yourself a favor, do not go to Wellers to get your chimney cleaned. read more