As if our experience wasn't bad enough...now the owner responds (over a month later?) and has the unmitigated gull to lie about our experience on so many levels. First, we were absolutely NOT ten feet away while debris was being swept at us. The little table is facing the curb - everyone that goes there, knows where the table on the side is, and I was sitting on the chair closest to the curb, one foot from the curb where you (your husband) was furiously; yes furiously sweeping the debris toward us while we were both drinking our OPEN drinks. So I guess stating that they had lids made it ok to sweep the street toward us? I literally had to shake the dust out of my hair as we walked off dismayed. Also, we do not keep lids on when we drink; but good try. And yes, we also ordered a sandwich that day...hence the gluten questions. We were anxious to give your gluten free sandwich a try, although we have always only ordered straight coffee in the past - and while you attempt to discredit my review by stating I am not a local, you are dead wrong. While we own two houses, one in San Ramon and one in El Cerrito, we have been part of the El Cerrito and San Ramon communities as a couple for over 18 years. So yes, we were regular customers until this happened, and always met with great service by your employees. I would, however, like to know, why on God's green earth if allergies are important to you, you would think it reasonable to sweep street debris TOWARD your customers? You stated, "Allergies are important to us, too, because both owners and our staff have allergies." - clearly they aren't important to you.
Also, why is the wife/owner responding when she wasn't even there?? So many attempts to save your reputation yet so very dishonest...you claimed we didn't attempt to talk to you about it. So how then did you have our phone number? Unfortunately for you, we did call within ten minutes of taking off upset, as that's how close we live in the community, and we left a message with your employee, and we waited....and waited....and waited...no return call. Another lie. Yet, well over a week later AFTER you read the review you suddenly called with feigned concern. If we didn't attempt to reach out to you, how did you miraculously have our phone number? So please, spare the libel. Because your call to us seemed disingenuous based on the timing, we chose to leave the review up. Maybe it seems mean...or maybe you should just take responsibility. And yes, I do wonder how you handle your kitchen if you sweep the street in the direction of your customers while they are consuming your goods. That's not slander, it's a very reasonable concern. And yes, we chatted with your husband, after he made a comment about the leaf blower, and then BAM started sweeping road dirt directly toward us as if he was angry. In fact, I initiated conversation with him after he slammed the chair down in the street, trying to feel out if he wanted us to leave, and clearly he did or why would he sweep debris directly at us? He seemed anxious, or angry, or wired. Either way, we were upset enough to leave immediately and write a review after we didn't hear back; and we chose to write one instead of two separate reviews, as we wanted to fairly let people know of our experience, but perhaps two would have been more apropos to your accusation of our "rudeness." You see, there is this platform called YELP, and we use it to inform one another of our experiences, both good, bad, and in between. I suppose if it's a review you don't like, then we're rude.
And for the record, our ages have NO bearing on any of this. So now it's about our age? We live in the Bay Area, people have allergies at all ages...all the reason not to sweep the street TOWARD your patrons. But your issue with us wearing masks? Perhaps the masks we wore into the cafe is the reason you (your husband) treated us this way in the first place. Why else would you bring up the masks if it isn't an issue for you? People still wear masks for a multitude of reasons. I work with medically compromised children. But I shouldn't have to explain why we wear masks in public to anyone. If that's an issue for you, maybe you should let your customers know; especially for many of us who are, as you state, "elderly" though we in our 60's don't really consider ourselves elderly. Way to insult your customers with ageism though.
Perhaps do better the next time someone calls you to directly speak with you about an issue instead of going on the defense once they inform others. Take some responsibility. Also, your Chai Tea or whatever you want to call it, is watered down milk; and I drink a lot of very good Chai. Yours is an embarrassment; I don't care what type of transparently gimmicky sales pitch you attempt to put on it. read more