Told my 82 yo dad he needed hip replacement and two weeks later (2 days before surgery) awh I don't…read morethink you need surgery after we went through multiple test, etc to get approved. Pathetic. Needless to say he could give no reason for his change of plans or where the pain was coming from. Went to another doctor and they did X-rays to find out he has a bad disc not a hip issue. Hip looked fine. Now how do you make a mistake like that?

My wife went to Palm Coast office on 4/25/25 due a Bakers Cyst had formed on the back of her knee…read moreon her left leg. Dr Grimsley performed a "cursive exam". Took an ex-ray but never looked at or explain the results. When he was asked if it should be wrapped he replied "if you want". Because of the pain when she walks, she asked if it was OK to walk and he replied "what ever you can tolerate". if it gets any bigger then come in and he will drain the cyst. No offer for anything to ease the pain. Dr Grimsley showed complete disinterest in my wife's complaint, showed no interest in helping. He was rude and aloof with his diagnosis. I asked if his findings would be posted on the patients portal and was told by the staff that it would be. As of today there is nothing. Have set up an appointment with another orthopedic doctor and will never travel to Palm Coast for help from this UF Health Orthopedic Clinic.

Foot pain. Was welcomed in the door, fast check-in, sweet staff. I will go back for any Ortho needsread more

I want to give special thanks to Dr. Merendino and Evelyn R and the sweetheart Kim who's leaving…read moresoon. I just want to thank them for the consistent and kind and caring attention they've given my feet and toenails for the last few years. Great staff including the sign in worker's on the front floor and the sign out staff. Thank you.

My family had a good experience at this medical center in Gainesville, FL. My mom was part of their…read morenew blood cancer program, I believe she was their first patient going through it at this hospital. I was not there. My mom and dad were there and stayed in the hospital room for two weeks. Nurses and doctors taking care of them were very helpful, patient, supportive, and welcoming. Only complaint was the food. The chicken was uneatable, not even my dad would eat (He eats anything hahaha). But yes, the food was decent, just not the chicken. The staff did their best to accommodate to my mom and dad's food selections. Overall, my mom and dad were very pleased with the care provided by their team of doctors and nurses. Thank you for taking care of my parents!

I was Baker Acted and brought here after paramedics specifically told my husband and me that I…read morewould be taken to Vista, part of the Shands/UF Health network, not this hospital. I said clearly I did not want to come here because of what I had heard about it. I was brought here anyway, and my husband did not even find out where I was until he called Shands and was told I wasn't a patient there. Once I was admitted, I was ignored every time I asked for help. When I pressed the call button, it was consistently ignored, and the one time staff did respond, instead of helping me, I was injected with Haldol against my will and told I was trying to leave. That was not true. I was only trying to find someone to ask why my husband wasn't there yet, since we had been lied to about where I actually was. I never tried to leave the unit. I did not want to be given anything from this hospital in the first place, especially given the sterile equipment problems this facility has publicly dealt with in the past. The food was inedible the entire time I was there. I could not eat it. Based on my own medical records, I weighed just over 163 pounds going in and 158 pounds three days later when I left. I lost over 5 pounds in 3 days simply because I couldn't eat what was provided, and I have the records to prove it.I asked every single day to speak with someone from Patient Advocacy. No one ever came. This was one of the worst experiences of my life, at a moment when I needed real help and safety, not neglect and force. I will be filing formal complaints with state health regulators and the hospital's accrediting body about everything above. I would not recommend this facility to anyone in crisis. I will be reporting my complaints with the appropriate governing bodies.

Last year I injured my ankle multiple times and needed surgery (Brostrom Procedure). I went to The…read moreOrthopedic Institute (TOI); Dr. Touissant was my doctor and surgeon. I was extremely nervous about the surgery and rehab, but he and his staff were excellent. They answered all questions (I had a lot), went through the process thoroughly and were very patient. The surgery went very well, the rehab with their physical therapist went smoothly and recovery was so much better than I expected (still hurt, LOL). Ten months later, I am confident in everything they did. Almost all of the staff were very pleasant, helpful, knowledgeable and great. We only had one negative experience and it was the financial woman (a combination of them filing claims incorrectly and my insurance not wanting to cooperate at first). Aside from her, everyone else was wonderful. Despite that minor negative experience, I would highly recommend TOI and Dr. Touissant if you need orthopedic surgery. There wasn't a lot of reviews before my surgery and I was worried, so I hope this may help bring some confidence for others to make a decision.

Called to get medical records and was redirected to a call center company called HealthMark Group…read morewho have no records. Should not be this hard to get paperwork about my surgery.

Absolutely the best orthopedic surgeon hands down!!! I broke my kneecap and he has taken very good…read morecare of me! Everyone is shocked at how well am am recovering and iti is because of his guidance. His staff is super sweet too!!! He is well worth the drive to Starke!!!

My son saw Dr Ottey over two months ago, they told us his copay was $15. We paid it in the office…read moreand left after the appointment. I got an email saying there's another $15 due because the copay was supposed to be $30, yet when I logged into my son's patient file, it says we have no balance due. I have called every number I can find for him and for WEEKS now all of them are either a fast busy signal or not in service. I have also sent multiple messages through the patient portal and sent direct emails, even sent a text, and gotten zero response. They have disabled the ability to make a payment online, but I'm not making a payment until I speak to someone about his account and the discrepancy between the email vs the "no balance due" on file. I even called the New York office number, only to discover that it has been disconnected too!! It is beyond ridiculous that you can't get a response or even get through on the phone. Unreal!!!

I have nothing but positive accolades for Dr Teller and her team. After years of misdiagnosis for…read moremy fungal infection on my toe she examined, tested and correctly diagnosed and treated my toe. What a relief after years of misdiagnoses from other less qualified podiatrists. I was seen quickly. I was not pushed with pricey solutions and the follow up has been impeccable. She is a master diagnostician and has great knowledge and care. She took time to explain and educate me in addition to finally getting this lingering toe fungus to go away. I would highly recommend Dr Teller for your podiatry care. Rare to find such great care attention to detail great communication with patients and results! The team is A plus.

If I could give negative 5 stars & 4 thumbs down for customer service, I would. There is no excuse…read morefor being seen by the provider, informed of the need of a prescription, the prescription can only be called to a specific pharmacy, then 4 weeks of no prescription. Front staff, namely Tracy, has no follow up, never calls the pharmacy, tells you the doctor has a family emergency with no end date in sight, and when you follow up after a month of grace, you are met with disrespect and a front desk staff who has no idea what is going on. Save yourself the headache & find another podiatrist that cares about your time, patience, and energy. I came back to add that the DR is also rude. I followed up and showed up to the office for an update on a prescription from 5/20/2026 (it is 7/15/2026) and it is STILL not ready. We arrived at the conclusion that this is clearing not important to do so we requested a copy of our records to go elsewhere and was told 'that's not how that works" and refused to give us a copy of our chart! Is this America?

Dr Mic has been my Doctor for 18 years. I couldn't identify a more prepared or concise physician…read morethat I could suggest you use as a personal physician. Always available and prepared to answer any questions or consult on any condition.

I have been a patient since I moved here five years ago. I loved it there. I saw Ms. Medina the…read moremost and she was great. I found out from my Insurance provider when I got my new insurance card with a strange doctors name on it that Oceanway was not accepting my insurance anyone. Because There was no notification from them, I stayed with the insurance I have. Until I can get with a new doctor, I don't have my medication because I need refills and have to to an Urgent care because I'm sick. I thought Oceanway cared about it's patients, apparently not. I wonder how many other people are left high and dry too?

The first desk worker (maranda) was more worried about being on her phone then paying attention to…read moredoing her job. Then when she finally acknowledge us she had an attitude because she has better things to do! For someone that is one of the first person you will meet when you walk in, it should be a positive conversation. I hope they find someone with better costumer service soon, or we will be finding a new office.

The staff was so friendly and kind! Some doctors, you can tell, just go through the motions. I…read morefelt like my doctor was ACTUALLY listening to me...a very pleasant experience. My 10 year old son had a mole removed, about a year ago, and that experience was also a great one...so...it's safe to say my experience wasn't a fluke! I've been dealing with head to toe plaque psoriasis for almost twenty years now and have seen more Derm's than anyone should have to. These guys are top-notch!

Last year I has scheduled appointments for UVB therapy for CTCL, cutaneous T-Cell lyphoma. Before…read morethat appointment, I suffered a major burn injury to my face and had to cancel. Fast forward to 2026. September 14, I had a consultation to schedule UVB treatments again for my CTCL. They never called to schedule my treatments after countless phone calls and messages on their portal. How ridiculously unprofessional of this facility!! Thankfully, I found another facility to help me with my cancer. I would definitely NOT recommend this office!!