The front desk is awful. The ladies who work at the front desk in the morning are lazy and you're…read morewaiting for them to end their conversations before helping you out. Or they may not even be at the desk. They hate their jobs and you can tell. Awful awful awful. Management has got to step in. Now Elizabeth the PT here is amazing. From looking around, and seeing the other Therapists I would say she's the absolute best. The other therapists are young and don't have any patients hardly ever. I think there are 3 good PTs here and Elizabeth is definitely one of them. Seriously, Elizabeth is amazing. I would only go to her. Only. The management really needs to do something about the younger therapists and front staff. It's bothersome. They're arrogant and if they don't want to be there they don't need to be. It ruins everything there. I see them work with people and they are not happy. This review would be 5 for Elizabeth. Front desk staff ruins it.

My colleague had a total hip replacement with Dr. Pujadas. While the surgery itself went well, her…read morepost-surgical follow-up was a terrible experience. When she went in to have her staples removed, a nurse/medical assistant named Hailey came in and roughly yanked her leg open, causing her immediate pain. This inappropriate handling resulted in a deep, bleeding hematoma at the surgical site. When confronted, Hailey admitted what she had done and said she was simply "in a bad mood" and "didn't want to be at work." Despite this shocking admission, she was only reprimanded and continues to work directly with patients. My colleague has tried to obtain an incident report from the office manager and filed a complaint with JOI Patient Relations, but has received no response from either. She is now left in pain, with a large hematoma requiring a second opinion and more out-of-pocket costs--while the clinic has not offered help or follow-up. We both work in healthcare and would never treat a patient this way, especially someone recovering from major surgery. The lack of accountability and patient safety oversight at JOI is deeply concerning.

Got a sports massage after some serious running and experiencing bad stiffness and muscle tightness…read moreand cramping. Super professional and great results. Highly recommended if you want a top quality professional sports massage.

Hopped in for some recovery post 15K. Great facility, wonderful and friendly staff, and a great…read morelocal spot for recovery. When you need any type of recovery for your body, would definitely recommend stopping in to get your body feeling right! Normatec compression boots, cryotherapy, stretching, training... you name it, they've got it!

Great doctor .I have had both knees replaced buy doctor Norman .He is straight up about what you…read moreneed and what you don't need .Just saw him today .And the staff is great to. No complaints

I've been seeing Dr Norman since he first started practicing in Jax. Long time. He IS-- IS -- the…read moreabsolute best orthopedic specialist in this area. Extremely skilled. Extremely knowledgeable and well trained. A "stickler" on operating room hygiene (Ask the nurses who he warns to "stand back. Too close. Too close.". ) He is straight up about what to do after surgery and he tells you he does not care what other drs do or allow, or how early other drs allow you to wear shoes, run, etc. He is VERY cautious and he knows how to get the best results! And his results are the tops. He disagreed with 2 other specialists/surgeons on a diagnosis for me. Strongly disagreed! I allowed Dr Norman to do his thing his way and he was right! Love this man. Soo intelligent, gifted. Sadly, he is retiring Aug 14, 2017. Oh, going to miss his care. He always "had your back" when you saw him! Not sure who I will see now. THANK YOU DR NORMAN. Happy retirement. Well deserved. Well earned. BEST IN JAX. Stellar medical care. R Thomas.

Dr. Perry is an extremely qualified professional with fantastic bedside manner. I think would…read moredescribe him as direct but kind. I am about 1 year out post an extensive lumbar fusion with pelvic fixation, which was really a last resort for me, but I'm doing great now! I appreciate that Dr. Perry offered multiple alternatives and conservative care options first. When those options failed to adequately help and the surgery was indicated, Dr. Perry proved to be not only knowledgeable and exceptionally skilled, but he also provided helpful education before, during and after the ordeal. He was patient with all of my many questions and concerns and helped me navigate through the whole experience, which otherwise would have been a very terrifying experience for me. I am very appreciative of the care I received from Dr. Perry, his whole team at JOI. If I ever had another spine problem I would ABSOLUTELY choose Dr. Perry again.

Dr. Perry was able to address my lower back and leg pain due to the outpatient surgery performed…read morecalled a microdiscectomy. The pain was due to a bulging disc in my lower back pinching on my sciatic nerve. A day after the procedure I was pain free. Also. Dr. White did a phenomenal job of assessing my situation, expediting the process to get me to the surgery in a way which saved me weeks of debilitating pain. Also, Dr. White answered all my questions wherein I had many to ask. I would strongly recommend this team to anyone who was in the same condition as I was. DBR 5/13/2021

Dr Frykberg has performed seven surgeries on my family members, so I've had plenty of experience…read morewith his expertise. He is not only the most skilled surgeon I've ever met, but he is also an amazingly nice guy! Most surgeons believe in keeping a certain emotional distance from their patients, but Dr Frykberg doesn't. Instead, he treats his patients like his own family and it is very obvious that he truly cares about those people that put their lives in his very skilled hands. Bottom line, Dr Brett Frykberg is the best surgeon I've ever known.

There was a shining star among some pretty bad parts of my total hip replacement. Dr. Brett Fykberg…read morewas that star. First he really impressed us in our original meeting. Super nice, friendly, and smart about his field and what he thought was best for me. We talked about me and what I do, did, and want to with this body that I have beaten slap to death. Then we talked about him where he came from (local kid) and where he studied and did his residency. He was born and raised here and did his residency in the big apple at the best joint replacement hospital in the country. He chose the this particular hip contraption cause of what I want an need to be able to do with my life and work. I will say that everyone in this office was very sweet and helpful. They know I was in pain went out of their way to make me and the wife comfortable. Never being operated on before I was nervous and scared. Doc I guess felt that and comforted me. I will say that the surgery and before and after included and very good doctors visit. He told me how my old hip was and it wasn't pretty but the new one was all bright and shiny. He even wrote Go Gators on the probe in my leg bone. JK but I feel he would have if I asked. I just returned from our post op visit and I got my first look at my new hardware. I do know it has only been 13 days since I took possession of this hip it is working better and better everyday. I know it is cause of Dr Frykberg's talent. I will also say that he learned today that his one guilt pleasure is Maple Street Biscuit Companies food so you know what I did? Yep the office had breakfast on me this morning and will every time I return. He was genuinely happy when I returned with biscuits for him and his side of the office. I would very highly recommend JOI and Dr. Frykberg for anyone needing hip or knee replacement after all he is that good.

Absolutely recommend. They have helped me so much. They are caring and kind also. That makes a big…read moredifference.

If you're in need of a neurology practice, look no further. I personally see Dr. Syed Asad here:…read more http://www.yelp.com/biz/syed-asad-md-jacksonville?hrid=5BTSmfBCVxEQG7v91Ux6xQ I think he is amazing. I have also heard wonderful things about all of the neurologists here. This practice is located across from Baptist Medical Center Downtown in the Aetna Building. There are some really beautiful views of downtown and the river from their offices. The only negative thing I have to say about this practice is that there is always a wait. It's not uncommon for the wait to be up to an hour. So, bring a book, your iPad, etc. Just plan accordingly. Also, you cannot just call her and make an appointment. Even if you have insurance that doesn't require you to go through your primary care doctor to see a specialist, this practice still requires you to have a referral from your primary care doctor. It's also impossible to get them on the phone immediately whether it's to make an appointment, get med refills, etc. You'll have to leave a message. However, they are excellent at calling you back ASAP. I highly recommend Dr. Asad and this practice for your neurology needs.

Review for Nicklous Godley, PA -- Jacksonville Orthopedic Institute…read more this is my first review and I'm almost 70 years old I have been in chronic, excruciating hip pain since September 2024 and have been under JOI's care since November 2024. At my initial visit, I was diagnosed with bursitis and sent to Brooks Rehab for 11 sessions. After completing the rehab, I received no follow-up, no feedback, and no guidance on next steps. Months later, I found out my provider had quit -- but no one at JOI ever contacted me or continued my care. I was left in pain with nowhere to turn. Today, I had an appointment with Physician Assistant Nicklous Godley, and unfortunately, it was one of the most disheartening and unprofessional medical experiences I've ever had. From the moment he learned I wasn't ready to move forward with surgery, his demeanor completely changed. He became dismissive, cold, and disengaged. I explained that I've been waking up every night in pain and asked multiple times for him to complete an FMLA form so I wouldn't face consequences at work while trying to manage this condition. He refused, saying that I'm not a patient of his and that JOI would only consider FMLA after I scheduled surgery -- even though I've been with JOI for nearly a year. In the middle of the conversation, he did say, "I'm sorry this sounds so harsh," but by that point, the damage was done. His words and tone felt completely lacking in empathy. I came in desperate for relief and left feeling ignored and deeply disappointed. There is no continuity of care here, no accountability, and no real concern for what the patient is going through. I cannot recommend Nicklous Godley to anyone seeking compassion, understanding, or true medical support. I felt like he was a used car salesman if he wasn't gonna be able to close a deal by scheduling me with some sort of surgery! He brought up knee surgery back surgery and completely turn very rude and cold because I was not interested in surgery ! horrible experience today He asked and I quote "why are you here if you're not scheduling a surgery" Do your homework before you pick out this guy terrible experience Horrible bedside manner.

This is strictly a review for the second floor, i.e., the doctor floor as opposed to the physical…read moretherapy section on the first floor which has its own Yelp page. First off, the doctors and nurses here would get five stars easily. Every doctor and PA I've seen has been excellent, careful, willing to spend time explaining things. However...this facility has massive staffing issues. You literally cannot get anyone to answer the phone here. I showed up for a morning appointment recently, and the line to check in was 40 people deep, curling all the way around a pretty large room, with maybe three staffers actually working while the rest milled around. I had an afternoon appointment a couple months before that, and when I went to the lobby to check out and schedule a follow-up, there was literally one person working with ten patients waiting. I'm not sure what's going on, but they need to invest in hiring maybe twice as many folks to support the great doctors and nurses here. Otherwise this practice will grind to a halt.

I suffered with a horrible Left hip that was improperly operated on when I was born my whole life…read moreno one would ever try to fix it. I must've asked 100 surgeons.. when HEEKIN saw it he said no problem. I was up and walking in three days and I've never felt better no limp. It's amazing. They have completely changed my life. I love to walk dance. It's wonderful. I would do anything for this place and recommended to absolutely anyone!!!!!

I don't know if I would recommend Heekin. I went in with knee issues last year. While everyone…read moreis personable and friendly, I can't say the staff has taken a proactive, "let's solve your issues with your knees and improve your lifestyle" kind of attitude. I was diagnosed and have received underwhelming care and attention. Today, I went in for a 5th visit. I'm asked by the staff and doctor if I came in for a shot. I say, "Sure." Then, when I see the PA, I ask again about what are my options and plans for further knee solutions instead of just a shot? She has to look at my chart and leaves. Deja Vu, this is what happened during my last visit. *Maybe looking at my chart and being somewhat familiar with my situation after being a client for over a year would be nice and make me feel as if I have a doctor who is involved. Anyways, we talk. I figure out I'll need to keep up with physical therapy. It's a sensible prognosis. I'm sad though because I feel as though I don't have the support I need. I have friends who are clients of JOI and they are being supported and taken care of with shots, plans, and check-ins every step of the way. They have returned to their tennis team while I have not. I've read the other reviews and am glad others have had a great experience. Perhaps if I was getting surgery, I would get more service.