I was looking for a Property Management company, and WeLease came recommended from my realtor. To be honest, I have no idea where to begin except just ask a ton of random questions. Their website has the slogan of "Property Management Done Right", which made me feel better. My initial call was with Billy Colestock (owner of WeLease and also Big Block Realty). After a quick phone chat, he invited me into the WeLease office to meet and walked me through their "Full Service Property Management Agreement", which really helped me calm my nerves. I had profusely apologized in the office visit for my random questions and going down a mental checklist of all the things that could go wrong, but Billy was patient with me. I didn't want to deal with a tenant or the potential for associated people problems, but the math didn't work for me to sell the property. The "Full Service Property Management Agreement" literally covered all the questions I could think of including all the potential issues that could arise. The agreement was also really clear on expectations of me (i.e. related paperwork, insurance, property to be professionally cleaned, etc). I learned that Billy Colestock and Yesenia Nogales have a combined 30 years in real estate. That means they are not in the business to mess around! I also really liked that they have a long list of "WeBelieve" values, and there were Christmas presents for some of their vendors when I visited the office in November. Vibe felt really good! What I liked about WeLease: - WeLease will market, lease property, collect rent, coordinate maintenance, and handle any concerns or questions from the tenant; I literally don't have to lift a finger *WHEW* - There is a team! A person dedicated for each step of the process (i.e. onboarding, vacancy stage, resident / client relations, applications / move-ins, maintenance, showings, etc). I spent the most time with 3 team members (1 for onboarding, 1 for coordinating vendors to fix up my place & showings, and 1 for showings & prospective tenants). - Communications! - I really liked that the whole team is really good on communications. I always knew where I was in the process and what vendors were going into my property to fix what items before the first tenant was placed. - Online Portal for owner and tenants - All the important documents are loaded onto the owner portal (i.e. monthly statements, inspection reports, tenant lease agreement, and contribute monies for vendor maintenance invoices). I signed the Management Agreement after the office visit, but I didn't realize until after that WeLease was named the "Best Property Manager in San Diego in 2021" by Expertise.com and also named "San Diego's Best from Union-Tribune Readers Poll in 2022". Long story short, don't hesitate to hire WeLease if you are on the fence!! GOOD LUCK PROPERTY MANAGING!! Office Visit Pictures - (1) https://www.yelp.com/biz_photos/welease-san-diego?select=gO1fTcMyYYtg4vTkYofiMw (2) https://www.yelp.com/biz_photos/welease-san-diego?select=Sv5ZOVVu1nnhKPQVKBW-IQ (3) https://www.yelp.com/biz_photos/welease-san-diego?select=WNqVsyH_V_QqQ2zAxZS55g (4) https://www.yelp.com/biz_photos/welease-san-diego?select=xJkB26btwS_KH3dTK_Cv2w (5) https://www.yelp.com/biz_photos/welease-san-diego?select=HRVRBaTkygVzW_DZx7Vi4g read more

DO NOT TRUST! My roommates and I moved into our unit and within roughly a month there was a bathroom leak. I put the work order in and the team started their work (they were good with response time). It took them about three months to finish the bathroom causing us to go from two bathrooms to one. Every time they finished (roughly four/five times); the inspector would come in and reject the work and they would restart. During this time the team would leave their supplies in the bathroom (not a problem), but causing the bathroom entirely inaccessible. This caused a huge problem for us in the mornings seeing how there were two teachers and a healthcare worker in the apartment. On January 10th, we come back from doing birthday errands and find the "final" bathroom vandalized and broken to pieces. Their employees broke into our apartment and hammered the shower because the work was rejected yet again. I had to medicate my dog due the anxiety and fear that the hammering caused. They took no responsibility for what their team did and never informed us on what their "investigation" found. With that week being two of our birthday weekend we asked for a break from construction due to visitors. They finished the project the following week. Now that the project is finished they asked us to do their work and give them an amount we fill is acceptable as a compensation. I did some comparisons of three bedroom two bath to three bedroom one bath in the area. Sent over my work (roughly $1,000) and received an email back stating $300 would be a more appropriate amount. They do not care about their residents, but only the profits that they provide for their businesses. We have had too many issues for only six out of the eight month lease. Will not be using them again. read more

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Almost a year as a tenant and the pattern never changes. Their AppFolio payment portal has recurring issues that cause payments to fail through no fault of the tenant -- I had $7,500 in my account for a $2,500 rent payment and their system still failed to process it correctly. Instead of communicating or helping resolve the issue, their first move is to put a Pay or Quit notice on your door and charge late fees. No phone call, no email response, nothing helpful -- just legal threats. The portal locks you out regularly and even resetting your password doesn't work. When you try to reach them about it, emails go unanswered. I've been a reliable paying tenant for nearly a year and this is how they treat people. Save yourself the stress and find management that actually communicates and takes responsibility when their own systems fail. We are actively looking at other options because of how poorly this has been handled repeatedly. read more

Don't make the same mistake as we did, stay far away from this company!!! They conducted a "move in inspection" before we arrived and conveniently for them, they didn't report the 15+ broken and unusable necessities. Appliances sparking, unusable washer, broken blinds, flickering and broken lights, leaking shower, broken window, and many more issues were overlooked. The parking space was unusable as we were not given a key, and the unit was deemed inhabitable by the San Diego City Inspector. This company has failed over and over again to make things right. The necessities of living that we paid for per the lease agreement, were completely violated by WeLease in the first month. If the lease agreement stated a working kitchen, parking spaces, a usable washing machine, etc. then how is it legal for this company to make us pay for the month of rent when this was not provided? The only thing they did was take their sweet time to fix some of these issues and blame the owner if things were not corrected. Apparently the owner "approved" replacing the washer and some other issues. But did not "approve" fixing the broken blinds or even giving us our money back for the month that they failed to provide us what we paid for in the lease. I am extremely disappointed in this company and have communicated to other people looking to rent a unit in San Diego, to stay away from WeLease. I encourage you to do the same. read more

I would give this company zero stars if possible. There is no communication, anytime you make a phone call or email to contact your property manager it is extremely difficult to get a response. Whatever you do, DO NOT go with this company. They will steal your money and overcharge you. read more

If WeLease is the "property Management" on a property you are looking to lease ..... Run. This is the first of at least 20 posts I will make, warning you about this company. All are documented by emails and maintenance requests. We were denied a walk-through at pre-lease of this condo at the Metropolitan (Omni Hotel). We Lease indicated they had done a walk-through of the unit ($9,500 per month). They checked absolutely nothing. The first problem was the three toilets. We informed them that there was insufficient water in the tank to flush. The first day, the master bath toilet clogged and overflowed. When we went to shut off the angle stop valve, it broke off in our hands. We called their 24-hour service, but there was no response. Omni Hotel personnel (great) and Metropoiltan staff (fantastic group) helped us. The second bath toilet angle stop value was already broken off. None of the 3 toilets would flush. When service finally arrived several days later, the plumber was only authorized to fix one toilet, not the other two. (not great for our house guests) It took several phone calls and becoming quite upset to get the plumber to fix all three toilets with new tank mechanics. We were pouring water from a bucket into the tank to get them to flush for three days. So this documented problem: 1 They don't actually check out the unit for functionality of anything. 2. Ignored our request to take care of toilets 3. Non and/or timely response to take care of the total plumbing problem. Post #1 of 20 read more

Always great to deal with! Luz is really very helpful Very good company! Great dealing with them! read more

Terrible company, I do NOT recommend! I hired WeLease to manage my rental property and it was the WORST decision. Take note of their 3.5 star rating. Billy, the owner, was helpful on the front end, but once I signed the contract, it became a completely different experience. Classic bait and switch. I paid $2,000 just to cancel the contract and walk away from these scumbags. The customer service was terrible - Similar to what you'd get from a large corporation. Their team made countless mistakes in the short 3 months, which I'll detail at the bottom of this review. Their go-to response when they make mistakes is, in this order... 1- Ignore the fact they made a mistake (even when I brought it up). 2- Blame someone else. 3- Tell you to refer back to the contract and "Point to where we broke the contract." It's like talking to robots. If you value good service & communication, you will be disappointed. Be sure to read their scammy contract carefully because you are signing lots of your rights away. Personally, I signed the contract because the owner Billy was a personal friend of 15 years and so I simply trusted that he had my back, and that was my mistake. Bottom line, I regret hiring WeLease and I highly encourage you to be cautious before hiring them. That's the short version. If you want to read a more detailed review of how this went, here it is: 1- After firing WeLease and meeting my tenant, the tenant reported to me that there was a gas leak at the time of move-in. It took days for WeLease to respond, and when they did, they didn't seem to care, nor did WeLease ever tell me about the gas leak. 2- They listed the property at the wrong price! ($250 higher than we had agreed on). Neither the owner Billy nor the property manager Chalina acknowledged the mistake. 3- They promised the tenant a move-in checklist, yet never delivered it. 4- Slow to respond. It was common to wait 1-3 days before to get a reply, even during the week. 5- Lack of communication. During the rehab, Chalina changed the lock box 3 times without notifying me. The contractors would then show up and have to leave because they couldn't enter the property, which delayed the rehab and cost me money. No apology from WeLease. When I confronted Billy about it, he blamed me. 6- They will not accept responsibility when they make mistakes. I expected some mistakes to be made, but I didn't expect how "anti" they are when it comes to acknowledging their mistakes. The owners (Billy & Yesenia), and Chalina all took this approach to handling mistakes: 1- Ignore it. 2- Spin it back on the client. 3- Tell you to revert back to the contract. It was like speaking to robots. 7- We agreed that I could use my own vendors for maintenance issues. Yet, the dishwasher broke 2 weeks after the tenant moved in and WeLease used their own vendor without running the cost by me. Chalina's response was "Oh, I don't see a vendor on file." 8- During the listing phase, WeLease said that I'd get a weekly report on Mondays. It took 3 weeks to rent the property, and they were late with that report 2 of the 3 weeks. 9- After becoming frustrated, I told Billy what was going on. His response was, verbatim "Normally, I wouldn't put too much consideration into a complaint like this, however, we had a very similar complaint about Chalina, this week, from another property owner." 10- A few weeks later I texted Billy that I was ready to walk away. He called, asked what was going on, and I said "There are so many things...." He interrupted me and said "You see Shawn, that's the problem" and told me that I was wrong and that it was my fault. 11- Once I notified WeLease I was canceling the contract, the owners responded in email, (I'm paraphrasing) "Sure, we can cancel the contract. But, you will owe us the monthly fee for the duration of the year, plus a $700 cancellation fee. All per the contract." No attempt to make it right. Just a robotic and heartless response. 12- Without my permission or even a courtesy heads up, they made a $75 withdrawal from my bank account- for an "insurance" charge that was going to be a monthly charge (I already had my own insurance). 13- After terminating the contract, they were ZERO help in transitioning the tenant over to me. To sum it up, WeLease does the very MINIMUM, while extracting the very maximum from you. There are a ton of other fees you'll pay that when added up raise the 8% monthly fee to a much higher fee. They are a classic bait and switch company that looks great from the outside, when in reality, the customer experience sucks. They are the type of people who use contracts to hold their client's hostage. I regret hiring and trusting Billy and his company to do the right thing, and I regret that I leaned on 'trust' when I hired them. I hope you do your due diligence before signing a contract. read more

Our leasing process was so quick and easy. We were shocked how seamless the process to lease was. We are so grateful for Gerardine's help in the customer concierge department. She put us at ease and answered all of our questions in a professional, friendly way. We are super excited to move into our new rental home! Thank you so much! read more

I was debating doing this but I feel the need to warn people. DO NOT SIGN YOUR PROPERTY AWAY TO THIS COMPANY. It will NEVER be the same! I signed over a brand new build to them and once my tenants moved out, I was stuck with personally having to pay for the damages out of pocket. My tenants stole electronics that were used to control the home and WeLease made no attempt to contact the tenant to get my items back. When I told them about the items missing they stated I was free to buy the items again and submit a receipt for reimbursement but we all know that's code for you ain't getting ish back. I'm still waiting on Frank to email me back and let me know about my property. It's so hard getting in touch with an actual human from the office. I'm more offended that Billy the owner acts so damn nice in the beginning and he assures you all of these things and then switches it up after you sign. Come to think of it I never heard from him again except through the generated spam emails about them begging for reviews. Ask and you shall receive! The ladies that work there are ok but they don't explain anything to you so it's always just waiting around to find out something. Long story short, I was with them for about 2 years and I HATED IT! 4k later my property is still jacked up and I'm still not satisfied. I wish I had never ever signed it over to them plus it took them forever to take the lock box off my door after I took back over...I just decided to change the whole damn lock because I didn't trust that they would just go barging in at any given time and to top it off their maintenance contractors are janky! read more

Another out of touch, greedy management company/realtor. We disliked them so much we decided to buy a house so we don't have to deal with corporate greed at this level. Funny enough, they asked if we wanted to use them as our realtors . Don't make me laugh! read more

Aleesa and her team at We lease are excellent in customer service and client satisfaction. We use her for all of our property management needs. Steven Remus EXP Realty read more

To save your sanity please, please don't rent from these people!! They are scammers and liars. These 6 units say they are fully renovated but they are not! They pulled some walls down on 90 year old buildings made and used every appliance that was already there and most do not work! There are 6 units with 3 parking spaces! Also many hidden fees! Just don't. Also there is two water meters, one for the first 3 units and one for the second building with 3 units. You will never see a water bill only a piece of paper saying you owe this amount, so you will never know how much water you have used. Please beware!! read more

It has been such a pleasure working with Cari! Super responsive and willing to help in every step of the process :) We REALLY appreciate the opportunity to work with WeLease! Leticia Cruz ( JJ&S Environmental Services ) read more

I referred a friend to WeLease as she wanted a specific place, specific area and at a specific price. while they did not have something available they gave her options and guidance that eventually led to her finding a place. They are very helpful, responsive and have great customer service. I know the owners and have done some business with them and collaborations as an investor. Stand up people. They are fair and always try to work towards a win win situation. read more

This is the worse leasing company in San Diego. They take on properties they know are uninhabitable throw some flat paint on the walls and charges the tenant for all the preexisting issues in the property and every mark on the walls covered in flat paint. I moved out and no one would discuss my deposit with Metz. They took $1300 of my $1680 deposit. They took the majority for paint, however when I lived in the property they would take care of the rodents, peeling bathtub and leaks. read more

WeLease - Property Management Near Me - San Diego, California

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Amazing service. Can't recommend them enough. Being in real estate they are easily the best!

DO NOT RENT VIA THEM. They'd show you a place telling you it's up for one year lease then get you to apply and pay the fee. Few days later they'd come back to tell you that it is for short term rental only. AND their CS will send you and email to let you know that the application fee is non-refundable. No ethics at all. Absolutely unprofessional. Will never consider using this company again. read more

I can't say enough about the great customer service and overall great experience I had with this excellent individual. Clean facilty and great pricing. read more

This company's customer service was amazing from all my questions about the property, to the application process, all the way to leaving the property, and my deposit check. I could text or call Gerardine and We Lease and my questions were always answered. I would recommend this company, they are very professional. Thank you We Lease! read more

We lease is the absolute worst property management team I've ever had in my renting years which adds up to 20 years. They do absolutely nothing! I live in a duplex and been here 5 years, we lease took over the property after I was here for 3 years with a different owner. When the property sold the new owners brought on we lease and my troubles began. I have so many examples of things they did which are on the verge of harassment. They brought in a new downstairs neighbor who is just as bad I honestly think they are friends of somebody from the property team. We lease posted a force entry notice on my door because the day they wanted to come into my house was a Friday which I work from home and Fridays are my busiest day I told them any other day would work but they didn't care. The force entry notice was out on my door and guess what??? They never showed up that day causing me stress and loss of a work day. This was just one example. We lease also never listen to any of my concerns with the new downstairs neighbors which run the property however they want. Parking 6 cars in the lot when we are only supposed to be two I reported this with photos yet the neighbors still do it and get away with it. The neighbors have a dog that jumps fences and has attacked my dogs 8 times causing me vet bills of over thousands of dollars, the dog in question also destroyed my personal property. I had videos and photos of everything and we lease did nothing! The dog in question is still on the property like nothing ever happened. I have been harrased by the neighbors and we lease doesn't listen to anything I say yet I'll get notices of noise complaints that state the neighbors here is talking "voices" listed on notices with no date of when or examples or proof! It feels like we lease wants us to move so they can get more rent for our property cuz we were living here since before Covid. Once we lease took over the property after we been here for three years with no rent increases they started raising the rent every year even adding things like a $27 fee that is said to help us and they report that we pay our rent on time to credit bureaus (this is a lie I have yet to see any report.) we lease has also lost important personal paper work of mine multiple times and they ask us for copies again and again, where is my private personal paper work going? I would steer clear of this company if you can they do not do the yard work like the lease states but they will call you out on other parts of the lease. It cracked me up cuz they offer things like mortgage help for house buying I would laugh in thier faces cuz I would never work with them again or hire them to do anything for me. This is all 100% truth I have a whole binder full of problems I encountered with them it's horrible! Also the change over in employees must be high cuz we have had at least four different people that were in charge of our house which is stressful when you have problems happening and you have to look for the right person to talk to. I would never recommend this company to anyone and if your a owner thinking about hiring them I would make sure you follow up with things they state they do for your property because in my experience stuff like yard maintenance is not followed threw so if your paying them for services I believe they are pocketing money and getting away with not doing their jobs! After the last issue on a phone call with them I told them we are trying to buy a house and move in the new year, then we get a notice of rent increase for the month of Dec stating they are going to start charging us pet rent after 5 years of living here and being on our way out this was just yet another example of how this company is. They stated the increase didn't need a 30 day notice and they didn't need us to sign a new lease and they can still add the pet rent to our monthly payment. I can not wait to move into our new home that we are buying and I would never ever work with we lease ever again and looking into my options for legal action against them. STAY AWAY read more

Within the processes of getting back my deposit, WeLease was unprofessional and would NOT discuss item I did not agree with. For example, in their report, WeLease stated that the paint was at the end of its life; during the pre-walk, I was told if I filled the nail holes, I would not be charged. To my surprise, I received an invoice for repainting. I was charged for rekeying the unit. In the prewalk, I was told I would not be charged for carpet cleaning because the carpets were steamed and I was charged for that. There was a BROKEN shower curtain that I was charged to reinstall. Very disappointed in the unprofessional service and lack of communication during the end of my experience. Not only was the prewalk no indication of what I'd be charged but the lack of communication and issuing a check without my confirmation of the charges. read more

I've known Billy and Yesenia professionally for over 8 years and I have had the pleasure of working with them before. In my experience, they have never been short of extremely hard-working with customer service at the top of their priorities! They are extremely responsive and always trying to make sure their customers are happy. I've dealt with many property management companies in the past and most of the time the experience is not good, especially to the property owner. Low performance workers, poor communication, rip-off management fees... But with WeLease the experience is different, this team know what they are doing and they do it well!! WeLease should be your first choice for Property Management in SoCal! read more

It has been beyond frustrating to work with WeLease. There is no communication between their teams, no follow through, no follow up, and nothing is handled in a caring or quick fashion. 0/10, rent anywhere else. read more

Working with WeLease has been an absolute pleasure. We love their professionalism, clear communication and above all customer-focused interactions. They have properties for most budgets and their process could not be simpler. Whether it is for the purchase or sale of real estate and/or property management, I would highly recommend WeLease. The cumbersome task of acquiring, managing and maintaining residential and commercial properties could not be in better hands! read more

We are renters and they are the worse for following up with either phone calls, requests or questions. It is always unpleasant having to make a repair request as there are several emails/texts back and forth with needed photos (wanted a picture of ant problem, which we cleaned up.) Did not appreciate so much the last place we rented and their willingness to take care of problems instead of fighting with you on every request. STAY AWAY IF THEY ARE THE PROPERTY MANAGERS. read more

WeLease is our go-to professional property management company in San Diego. Great people, great service, great results. As a real estate broker in San Diego myself, I've had to deal with a number of property management companies. Billy and Yesenia have always been extremely responsive and professional. I first met them through real estate over 8 years ago, and have gotten to know them very well through the years. They are some of the hardest-working and professional real estate property management agents you will find. The review above must be a spamming troll [probably] hired from a failing property management company. Sad. Fortunately for Team WeLease, their ACTUAL service (not from fake tenants) is above and beyond the status quo. I highly recommend them!! read more

They have managed my moms house for me for 1 1/2 years. They finished repairs, leased the property. It is worth the fee as things are maintained. They are very nice people and office. read more

If you are looking for a Go-To Property Management Company in San Diego, look no further. WeLease has top notch customer service and is super friendly to work with. By far, WeLease has the fastest turnaround time for response and resolution compared to any other property management company I have dealt with to date. WeLease for the win! read more

WeLease has done it again! An absolutely great job, and a great experience through out the whole process of finding my new home! This is my second time with them and as always very professional and friendly. Definitely recommend having WeLease by your side if you want smooth sailing through your next home! Thanks again guys :) read more

These guys are thugs. They had us move in to a condo filled with water flies and food debris. When we move out we cleaned everything. However, they didn't give us the deposit back even when the condo was left back in pristine conditions. They will find reasons to gobble up the entire deposit. Highly disappointed. Do not rent from them. read more

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These guys have amazing customer service. I have referred many clients to them and my clients rave about how they always answer the phone and are always on top of everything. As someone in the real estate realm, I appreciate how they are a solution oriented team that will always find a way to resolve any challenge that may arise. You cant go wrong as a homeowner, let the professionals handle your property management. You wont regret it. read more

We used WeLease to find our rental property and we couldn't have picked a better company. The staff was extremely helpful, and very professional, and friendly. The whole, process was fast and smooth, and our house is perfect! Thank you WeLease, you guys are the best! read more

Never even bothered to reply to my email. Was a potential client and wanted to rent out my property. I wouldn't bother with them if they can't even reply to an email request for more info. Will take my business elsewhere! read more

Love WeLease and what they do for us. As an investor with multiple properties I have found WeLease to be the property management company in San Diego. When it come to property management in San Diego there are lots of options. Many of the companies will say something to get you in the door and then not resolve/manage the issues that come up in being a property manager. I couldn't recommend WeLease more for you property management needs in San Diego! read more

Great property management company! Detailed oriented and devoted to customer service! I have referred them many times!

Please don't trust these reviews and do your own research before approaching these guys. I rented a property from them couple years ago in sorrento valley and just moved out. From the beginning of scheduling appointment for tour where they didn't even show up for the appointment until my move out was a total mess. I have to wait literally 4-6weeks for any maintenance work to be done. I had problem with my water heater and had to wait 6weeks before it was fixed. We were living without hot water for 6weeks especially during winter. Next was kitchen sink drain problem which was again fixed after 5weeks. We weren't able to use the kitchen and took out food for those 5 weeks. I can keep adding on how many terrible experience we had. We shouldn't be going through all this as a tenant. Finally move out was horrible where they deduct as they wish from security deposit inspite of returning the rental unit back in its original condition by spending $400 professionally cleaning. They provided reason for deduction as bathroom toilet has a hair stand, dryer as a lint and dust on patio ceiling during inspection as a reason to deduct $375 from my security deposit. Can anyone explain can these people charge for these reason from security deposit per California civil code law on renters rights? This is unprofessional and means you don't know anything about managing a property. read more

Best property Mngmt co in San Diego hands down. Never had any issues they always pick up their phone and are very responsive read more

I've had an amazing experience with WeLease in the past. I have referred several friends who have been needing a solid property management comp y and they were blown away with their professionalism, amazing communication and super affordable rates. I will continue to recommend them to colleagues and will be using them myself in the near future with my own rental properties. Thank you WeLease for continuing to impress me and my referrals! read more

Unfortunately, I can not agree with any of the positive reviews I have read. My experience has been completely the opposite I rented a property for a month in San Diego through Welease and it was horrible. The apartment was filthy the bathtub actually still had a dirty grimy ring around the tub, dead flies on the window frames, found someone's tooth, cat hair and cat toys, dirty underwear under the bed and let me not mention the kitchen. Honestly, it was a horrible experience. They finally had someone come after five days and clean the apartment and then it was fine. I called asking for a refund for the five days (I think anyone would agree its more then fare) my family and I had to Indore the unimaginable discomfort. It's been a year and they're still giving me the runaround horrible customer service. I would not recommend this company at all. I am not one to complain but I'm lost for words on the lack professionalism when a problem is at hand. My next rental was done through HomeAway and they are awesome! I highly recommend them instead. read more