Very nice day of biking and wine tasting. Made especially good by the tour guide. He was a font of…read moreknowledge of the history and culture of the area. With good humor and insight he explained the 2000 plus years of history of the region. The biking was not terribly strenuous mostly on the flat. The wine was tasty, and the fellow bikers were fun to get to know.

Last Summer my wife and I had the most fantastic day with our guide…read moreStefan making this 8 hour journey the highlight of our vacation in Austria! Stefan not only catered to our requests but offered us unique options to really make the tour special including an amazing authentic restaurant and winery lunch, a church with a virtual choir and a unique art museum stop. We shared a very lively and personal conversation throughout the trip which made the time go by much too fast! Thank you Stefan! We wish you all the best! Eric and Caryn from Atlanta

I was a bit dubious about this tour company given the reviews, but we did the hop on hop off tour…read morearound the city and had a great time. We initially got on at a stop without tickets but the bus driver just let us on, gave us headphones, and told us to pay whenever someone selling tickets got on the bus (which happened about 6 stops later). Unfortunately the upstairs was very hard to access if you're on crutches (especially if the bus is moving), and the "guided tour" is a location-based audio tour. We were stuck in traffic for a really long time between stops so we got a lot of Strauss piped to us while we waited but no information. Not the company's fault though. The other thing was that the upstairs windows don't open so they fogged up a lot with the Vienna winter air so in order to see anything at night we had to constantly wipe the condensation off. When we arrived at the opera house we also asked the guide there about the night tour, and he offered us a free ride on it which was super cool!

**Salzburg Day Trip**…read more Of the 13 hours of the trip, 10 were on the bus. While technically a day trip from Vienna, I would recommend doing the trip to Salzburg on your own if you're adventurous. Salzburg is pretty compact, with most of the sights in the old partod the town. During this time of year, the town is decked out for the holiday and the Christmas market is fantastic! There were two parts of the tour: the part on the bus and the part with a local guide. Our guide on the bus led the Spanish speaking tourists while we English speaking ones had a local guide (Hans), who was awaiting us at Salzburg. While I understand Hans was probably trying to maximize our free time, I felt the tour was a bit rushed. I also felt like he was okay with losing half the group over the course of the tour. We started out with 19 and ended with 9 in the group. I wasn't sure if the others left and did their own thing or were lost. We started at the Mirabell Palace and ended in old town. At the end, we had about two hours. This was enough time to have a snack and tour the Christmas market. There wasn't enough time to go see the fortress or the Mozart museum. This tour was a good one if you need a way to get out to Salzburg and don't want to deal with the travel logistics. Next time, we will take the train and do our own thing. Not sure if this tour was worth $300 (for two people).

Once again we had a great experience with a "free" walking tour. There are many different…read moreproviders around the world and in different cities but we have yet to encounter a dud. Our tour guide for this tour of Vienna was Katarina and she did a great job over the 2+ hours. We were worried since the group was quite big (around 30) but she did a good job with engaging stories and she was easy to hear even without an audio system. She shared a good mix of history, culture, architecture, and day-to-day facts about Vienna. Definitely well worth it - she earned a good "tip".

Do not ever do business with this company. We had a tour planned with them for our vacation in…read moreAustria- Food and scooter tour. The tour was scheduled for June 26. They reached out on June 25 to cancel it. No explanation, I sent them four emails asking them what happened - no response. I asked that a manager reach out to me. No response. They made no effort to reschedule us on an alternative leaving us on our own. I found their complete lack of customer service unacceptable. Most people plan their trip six months out and have to say for months for their vacation and their laissez-faire attitude toward fixing their mistake was reprehensible If you enjoy having your plans canceled at the last minute and the company not caring or helping? You will love these people

We took the "Free" 2-hour walking tour of Vienna Old Town Highlights with GoodViennaTour, and it…read morewas GREAT! It really is free and very well organized. Expect a larger crowd (it is free after all)--there were about 25 people in our group. Our tour guide, Michael Schefts, answered all questions and was very accommodating. It's free, but remember to tip Michael accordingly. I saw several people just walk away at the end, which wasn't nice!

I had Wolfgang as my tour guide for the 10am tour (they also have one in the afternoon) and he was…read morevery informative. The tour didnt go super far, so there wasnt much actual walking involved, all the stops were quite long and none were very far from each other (some cities this is more the case than others, app depends on geography). He gave us a 20 minute break during our tour because it was absolutely freezing out, and it seemed like sometimes they give the break sometimes not, depending how the tour is going. The tour company was very easy to find as the instructions on Trip Advisor regarding meeting place were very clear, and a woman organizing had an umbrella with the information printed on it. The tour mostly focused on history with a some architecture sprinkled in. Wolfgang also threw in some dad jokes periodically

This pass is amazing if you spend a little time to get familiar with it. My recommendation is do…read morethe most expensive things that interest you in Vienna first and do them in clusters that are close together. Also check Google for the least busy times- and try to use that info. I want to give a big shout out to lee-ann who found us lost on Rooseveltplatz and helped us find the Vienna pass office! Most help we have ever been given. You are a wonderful person Lee-ann. We had the 6 day pass and we used it this way: Day 1- Schonnbrunn (on a Monday! Go first thing!)- we did the palace, the train, the Zoo and the desert experience. The palm house is not included. We took a taxi there, to get there at 9am, and then took the hop on hop off bus back to town. Stopped at the Military Museum on the way back to town. Day 2- Natural History museum, Kunst Museum (right across the way) and the Museum Quarter (MUMOK and Leopold) Day 3- Prater (Maddam Tussauds, ferris wheel, Donartum (sp?) and Hundertwasser House and museum, and Sigmund Freud museum. Day 4- all things Hoffburg- silver, Sisi appartments, etc. Also did the National Library and the Dom museum- also went to Mozart's house- I'm not a fan but it was good to see it for free. Day 5- River cruise (first one of the day) then did the MAK and the Albertina. Probably did some other small things on the card- can't remember what. Day 6- We did the lower and upper Belvedere then we did the Green Line- out to Kahlenberg (they give you 10 minutes here to run and get your picture and get back on the bus- otherwise you're stuck there for about an hour). We stopped at Schlumberger cellars (free tasting and tour included on your Vienna Pass). As you can see, we got TONS of value from our pass. Could we have done even more? I don't see how- we were pretty tired after each day. We went through some things that we hated (the MUMOK, Freud Museum, Mozart Museum) really fast and we spent a lot more time at the sites we loved- like the Natural history museum and the Kunsthistorisches museum. You really need to cluster your activities and do your research on opening times and closing times to get the most out of your pass. Some museums aren't open on Mondays (but the palaces are) so plan your pass use accordingly. We always tried to start with a 9am opening venue- so we could start early and get to lots of places (before we went home to crash- because we were so tired!) We used very few taxis- only to get places at 9am that were too far to walk, because the first bus that was near us didn't show up until around 9:40. If you wait that long to get out to Schonnbrunn it will be crowded- go at 9am when they open! And do get the Vienna Pass ap- it will remind you which places are skip the line for tickets- and you just scan your badge (they give you a nice lanyard for it!)

This review is only for their customer service. They had a 10% Discount online for their pass so I…read moredecided to email customer service about it and see if they could jist give me the discount instead of me cancelling the pass and reordering it. (Remember the pass is 100% refundable) They decided not to email me back until 3 days later, which is after the discount period. They just said that they can't refund me back the difference. So I asked if I could still just get a refund on my previous card and order the discounted card. They said no. Lucky for them that this isn't the US or they would get so much bad press.

Vienna Food Walk were so delightful and helpful to work with! We weren't able to make it into…read moreVienna on a day of the tour, but they still gave us a extensive list of recommendations that were extremely useful to us. We will definitely go on the tour with them if we return to Vienna.

From the owner: Walk through of Vienna's historic first district and find hidden culinary gems. Your native guides…read morewill walk and talk you through authentic Viennese food. This marvelous walking tour, guides you through some not so well known byways in Vienna. The food stops are plenty and as always now good meal is complete without the right drinks. But fear not, everything is included. What's to expect in the tour? 3 - 4 hours 5 food stops Beer, wine, schnaps all inclusive price

Hudertwasser tour sucked. We thought we got off for 10 minutes. We ended up being an hour…read more There us a museum I would have lived to see but didn't think I had time. So bummed. Plus our bus driver spoke no English and we tried to tell him his speaker was on in German and could not hear what our speakers said

We did the Ref Bus City tours and overall was a great experience. Easy to get on and get off bus…read more You get tired of waiting at every stop and waste a lot of time if you are sitting on bus. We bought the package for red, blue and green bus lines and unless you don't get off bus it's not worth it. We barely saw a few stops on Red then a few on Blue. We got off at Palace since we bought Palace tour and when we got their it was over a 3-4 hour wait to get in. This was well over the 1 hour that was quoted by sales rep. He said he can get up to 3 hours but if we rush their in the morning we should get in soon. Unfortunately I don't think you will get their any quicker since it just takes forever to get their with all the stops. I still have a 4 star review because the staff is very friendly and the drive is smooth. I shared a few photos when taking pics from second floor on bus. It does get hot but have a nice breeze when bus is driving.

One tip.. Ride on top in the front row it's amazing. Another tip... on a hot hot day don't sit…read morethere when a hairy guy is in the other front row or you'll regret it lol This tour was well worth it. Disclaimer it says '24 hour tour' but it's only open from 9am-6pm. If you start first thing at 9am you can do every line except the grey. We started with the yellow then ran to the red and the green and ended with the blue into Prater. =) You don't have to get off. Ride at least one time to get your bearing and then you'll know where you wanna go.

My boyfriend and I had only 24 hours in Vienna and we were looking for a walking tour to learn the…read moremost about the sites in the city during our short stay. All of the walking tours that I could find online were sold out but I came across the Hop On Hop Off Vienna Sightseeing ticket that included a free walking tour in English. There was still a tour being offered later in the day so we purchased the tickets and it seemed like the perfect combination of transportation and the walking tour to see and learn as much about the city as possible in the time frame. Sadly, this decision was a huge disappointment. We got to the tour meeting spot 20 minutes before it began. We had some lunch with us that we were eating by the meeting spot so we would be ready to go for the tour at 3:30 PM. We waited patiently next to the sign indicating the meeting point for walking tours. When it reached about 3:40 PM, we were still waiting for the tour and were not sure why it was so late. We went and asked the employees for the company in yellow shirts and they told us that the tour had already left. We never heard anyone announce that the tour was leaving and we were very upset as this was the reason we purchased the tickets in the first place. We went back up to the employees and tried to explain that we were there early, never heard the tour leave and bought the tickets specifically for the walking tour and asked if there was a way we could get any kind of refund. Instead of having any empathy or being apologetic, the staff was all very unsympathetic and rude back to us. "Too bad, you can just go on the tour tomorrow." We decided to continue to ride the bus routes to make the most of our purchase. Unfortunately, things kept going downhill from there. We walked to the second stop, which is where the red and yellow lines are supposed to make stops. We waited for about 15 minutes to get on the Yellow bus to find out that the Yellow bus was not stopping at that stop for some reason and there was no indication on the map that it would not be stopping there. Many of the headphone jacks on the bus also did not function properly. The sound would go in and out or would not work altogether. At one point while riding the green route, I became extremely thirsty. I saw that there was a sign at the front of the bus for water for sale and was so excited to easily buy some so I would not have to get off the bus. When we walked up to the driver to purchase a bottle, he told us that the bus didn't have water. That would have been fine if it was not advertised! Also, if you pay close attention to the driving route and the route that is printed on the map, it is often different. The bus does not stick to the actual route and this caused many of the audio recordings to not even match up to what we were passing. When purchasing the tickets and throughout the bus, it is heavily advertised that there is free wifi on the bus. The wifi only worked for me on the bus about half of the time which is extremely disappointing since the company uses this as one of the main selling points. Finally, for a double decker tour bus, you would hope that the driver would drive at a calm pace to allow the guests to really take in the scenery of Vienna. However, the bus drove extremely fast and aggressive and it was hard to even catch a glimpse of sights. When the bus drove by trees (the green line particularly has a lot of trees on the route), it would drive so fast that the branches would come in through the upper windows and snap off. It seemed dangerous if someone was to have been sitting right where the branches would have come in. Overall, I completely regret purchasing tickets from this company for what seemed like a perfect idea at the time for my 24 hour stay. I would like to point out that I work as a Hospitality Agent for a large business at home and deal with customer service every day and it is not too much to ask for the bare minimum for what was promised with the ticket.