Pool looks great. We discovered a leak on the liner next day after install. Kevin came out late…read moreSaturday afternoon. He said he would order another liner. We understand manufacturer defects. A week later we were scheduled for liner replacement on Monday. No show no call. Showed up Tuesday. New liner installed. Husband noticed the ball valves hadn't been installed. Texted Kevin I. Regards to our upgraded ladder still hasn't shown up & let him know about the ball valves. He said his guys did t have any in their truck during the install which was over 2 weeks ago. I guess they just weren't going to install them which are important for pool maintenance. The ladder situation- no upgraded ladder since I had texted Devin that we would order our own set of steps. Plus a pool bottom mat. I never received an acknowledgment on our request. So we assumed we would get the upgraded ladder still. I didn't order the set we wanted. My complaint or should say dissatisfaction with Syan pools would be lack of communication & not installing a completed piping system which was paid for. Hopefully Kevin shows up this week to install the ball valves as he stated. It Friday @ 5pm. So maybe tomorrow.

The good and the bad. We do love our pool. Would I do business with this owner again, no. He has…read morevery poor communication skills and comes across very rude. Even his own employees told me he is rude to them and customers. We decided on which pool we wanted and someone came to our home. We gave a $2,500 deposit and signed a invoice. I showed where we had received an email from owners wife that we would be given a $500 discount if paid in cash. The gentleman wrote this down on the invoice and told us what balance would be. A week and a half later I received a call from a shipping company saying they needed to schedule a time to deliver a pool. I reached out to the owner of Syan to make sure this was legit, as we were not told the pool would be shipped to us. The owner immediately became defensive and basically accused me of saying he was running some type of scam. I never accused the owner of running a scam. I just wanted to make sure this was a legit phone call I had received. The owner doesn't return text messages even though I was given his number by his wife and told to text him. The first day of pool install was canceled due to weather, understandable. The second day I was told they would arrive between between 7 and 8:30am. I sent a text around 10am and was told Noontime. 1 person finally showed up at around 3pm and started preparing the site of where pool was going. This was on a Friday afternoon. About a hour and a half later he advised he was leaving, but stated they could come back tomorrow if I really wanted them to and said his guys like having the weekend off. I agreed to them finishing Monday morning. The pool was finished Monday. They never put pool ladder together. Plumbing to the pool looks like it was done by a 1st grader. My wife paid the balance in cash to guy at my home. He said it was $500 short. He was shown invoice where $500 discount for cash. Later that night I was sent a text to please call the guy who had prepared site. I called him the next morning. He told me the owner was upset and that I was trying to rip him off for $500. I sent him a screen shot of the email from owners wife showing a $500 discount if paid in cash. He told me he would let the owner know. I also sent the screenshot to the owner. No response from the owner. We have had no further contact with anyone from the company in regards to any questions, warranty etc for the pool. Communication goes a long way Bobby. So yes, we are happy to have a pool, but would not recommend this company

We had Emerald Coast Fiberglass Pools install our pool in 2025, they did a great job and we are…read morevery happy with the workmanship and installation. The best thing was that they stand by their work and service. What I mean is we had many leaves fall in our pool during the Fall/Winter season and despite our best efforts our pump and skimmer line got clogged. I messaged the front office and they got the team out to my house and unlogged our pump and skimmer and got it running again. Thumbs up to the Team at Emerald Coast Fiberglass Pools.

Pool was professionally installed and looks great! Lower price than others we had quoted. John…read moreBullard was very helpful and a treat to talk to.

been servicing us for a year. always reliable…read more We are continuing to use this company,

From the owner: Family owned and operated. We have 15 plus years in this line of work. We offer monthly cleaning…read moreservice and maintenance.

Kristopher drained my pool and broke a pipe which pushed the drain up causing nearly $19000 in…read moredamage and after saying he will contact his insurance company he is ghosting me. DO NOT HIRE HIM. He doesn't know what he is doing and is a terrible business owner.

From the owner: Pool Cleaning, Maintenance, and Repair Call me today…read more251-978-7736

I highly recommend EZ Cool's Decks & Pool for any outdoor projects you need to have done. Ezra,…read moreowner of EZ Cool's Decks & Pools, is truly down-to-earth, honest, professional, punctual, and skilled. He is easy to work with and easily adaptable to suggestions. I do plan on hiring him again for future projects, because I can honestly trust that he will do the job correctly, affordably, and punctually. Shortly after buying my house, my deck began collapsing and needed to be completely replaced. The previous contractors gave me astronomically high estimates that made me so discouraged that I was about to try to replace it by myself. Fortunately, I asked around and was referred to EZ Cool's Decks & Pools. Ezra with EZ Cool's came out, reviewed previous estimates, and was even willing to use the lumber I already had. Ezra identified where the costs were being drained in the previous estimates and was able to give me the first HONEST ESTIMATE that was LESS THAN HALF as much as previous estimates. He had the plans, numbers, and everything done much faster than I expected. He made this tricky process extremely easy and affordable for me. I am glad I went with EZ Cool's decks & pools because they are the most honest contractors out here. I look forward to working with him again!

SLOPPY POOR CRAFTMANSHIP. This Yahoo was paid in full for pool installation and a premium synthetic…read moredeck where his contract clearly stated fasteners would be used yet hundreds of screws were used. Then there were gaps, wavy boards and poor mitre cuts. We sued and the Judge ordered him to pay almost $5,000. We have a lien on the only property he owns and a Florida lien covering vehicles and equipment in his name.BR CAREFUL.

I hired this company to replace my pool liner. I cannot complain about the quality of the liner,…read morebut it is customer service this company sorely lacks. The installer did not follow up with details that Todd and I had agreed on. I have called multiple times and emailed to have one issue corrected but no one will respond. I am sorry to say I would not recommend.

Had high hopes going in, what a disappointment. Wouldn't recommend…read more 1. Todd said the liner would be ordered at the end of Jan 2023, it would take a month to arrive, then they would begin. Didn't happen. 2. My pool guy for over 20 years suggested to them they begin before the rains because of the water table here would make it difficult to drain. When they finally started in late April the water table was up and they had trouble emptying the pool. This created complaints from neighbors because of length of time water emptying into mailbox area. They also tore up the bottom of the pool to access the french drain and did a bad job recementing the pool floor. 3. Came home to find a cement truck on my lawn. Ruts were filled with chunks of concrete from the pool. 4. Had a working pool light before the job started, but not after. 5. Strips and screws around stair area never got covers on them. 6. I ordered a white liner and got a blue liner. 7. Todd said he'd put me on the work schedule to come out - no show. I tried for 6 months before writing the Better Business Bureau with pictures. Pensacola Poolscapes didn't care. The company has no standards except to get your money and run. Guess they never learned that if you treat your customers well they'll be loyal. I wouldn't spend a dime in that store.

Would like to preface with I have used this company for quite some time without issue. Today after…read morethe pool cleaners left I went to check on the pool since last week my add salt light remained on even after being "serviced". The pool was not properly cleaned with lots of sand left on the bottom of the pool. I called the owner to report this and the owner said if you don't like it then find another company. I pay 190/month and the owner said you should buy a vacuum, I asked why when I pay for pool cleaning service to which he said vacuuming isn't always included. I asked for a breakdown of what is included and he said there is a checklist but that it wouldn't do me any good. I told him not to charge me and to cancel my service and his reply was there is no contract and that he was on the road driving around without information on my service. The website states monthly cleaning starting at 99/month. I pay almost twice that and my pool is still dirty. What a shame their service has turned into this. Rude and unprofessional...beware!

We purchased a home with a pool that had an Affordable Tree Lawn & Pool Service sticker on it so I…read morecalled and asked them to come out and show me how to work everything since I didn't know much about pool systems. Bo came out and showed me the operation of the pump and solar heating system and recommended a Hayward pump, which he sent me a link to so I could get the best price. He just installed it and it is so quiet and the job he did was top notch. I highly recommend this company. They are responsive to calls and show up on time. They are also very polite and super knowledgeable on pools.