Great customer service! My car was inactive on a ship for two months and now the battery has given…read moreup. I was in such a panic, with the help of my hubby, I searched for 'Car Battery' in Yelp and this place was number 2 but had 1 extra review over the first place venue, so I gave this one a try. When my husband and I drove here, they kindly helped us figure out which battery my car needed. They could've easily had us go into their shop and charge us to pay for the battery and installation but the gentleman was so kind that he quoted us the price for a new battery with use of the VAT form and even lended us a tool to install the battery ourselves!!! They were so kind that we fixed the issue of this craziness within less than 30 minutes from the time we arrived. This is definitely our stop for our car needs, thank you ATU!

Ordered tires here late last year and returned recently due to a slow leak which turned out to be a…read morecracked rim. Both times the staff was friendly, straightforward and service was both quick and very reasonable on price. Will continue to return here for all our tire needs and refer all our friends/co-workers as well!

The people who say that you need order tires online and have them shipped here are just wasting…read moretime or never been to this shop. There is honestly no reason to order tires online when I can order 4 sets of decent tires for around $400; not to mention they take VAT forms. They seem to operate on appointments, so make sure you get penciled in weeks in advance, as sometimes there may be a huge wait as most Germans switch out their tires consistently with the whole summer/winter tires thing.

This is an American Car parts store is legit a rip off and exists for I don't know what reason…read more They charge you dealership prices for small things. I need a fog light lens for my car because the safety inspectors won't pass my car for the crack EVEN though the light works (yes, crazy I know), when I came here for a quote they are told me the the price to order the lens was $250!!! Can you believe that? Just for the lens!!! The other part I found ridiculous was that they said they do NOT install any part they order because they will not take liability for any damage to the car. So please tell me, what is this store for? They can order you tires, order you parts at dealership prices and not even install it for you? That's crazy! Never coming here again, and I don't recommend anyone else to either. I looked on light for a lens cover and found an entire fog light assembly for only $67.31. Yeah, no need for this store, AmazonPrime is the way to go!

Good Customer Service, Reasonable price and they accept VAT forms and coupons from the magazine and…read moreyou can save 15 Euro. Completely satisfied!!

I came to ABC to repair a small crack in my BMW's windshield since the USAA contract provider…read moredidn't have an appointment for nearly a week. Not wanting the crack to grow too large to be able to repair I headed to ABC. I didn't have an appointment, but was only there about 35 minutes before it was fixed. They even took care of filing with USAA.

This business has the absolute worst customer support, communication, and general value of anywhere…read moreI have ever purchased... well... anything. If you are looking to be lied to, ignored, and fleeced then this is the place for you! It took several physical trips to the service department, phone calls, and emails over the space of a full month before I finally got an answer about my warranty claim. The claim was for paint flaking and bubbling off multiple places on my less than a year old, straight from the factory, MINI. Though I was told to my face that this is absolutely not normal, and is very clearly not "because of rocks", the answer I got a month later was this... "Unfortunately, they have not approved the "good will" request from us for a repair. The reason they have declined is that the paint chips were originated through external factors, i.e. stone-chipping." Unless I quite literally drove through a gravel road at full speed, repeatedly, I find that hard to believe. And this was never about "good will"- this is about a brand new vehicle which appears to be bottom of the barrel quality. Based on previous and similarly horrible interactions with this location, I honestly believe they either did not actually submit the warranty claim, or were just incredibly nonchalant in explaining the damage to the warranty office. Either way, this place is trash. Take your money and your time somewhere else.

This place is a total rip-off. I took my BMW there for some recall work and I told them comfort…read moreaccess was not working on the passengers side. I told them that it was the handle, and I knew because I tested it. I asked them how much it would cost to replace it. I got a bill for €240 to tell me that it was the handle, And my comfort access still does not work. Do not do business with these people if you can avoid it. On a positive note the cashiers did smile at me as the maintenance team was ripping me off.

This is not the same Pentagon Car Sales it used to be (when they were BMW). We had several friends…read morebuy their BMWs at the old Pentagon and they all received great service and got good deals on their new cars. It's pretty junky now that they are Lexus. Their inventory was really random and the sales staff was very lackluster. There are a lot better dealerships around that same area.