How would you like to go through the prep work for a colonoscopy and then have it cancelled last…read moreminute because of the doctor's staff's incompetency?
Please know that when you call this office, you NEVER get a person. You are only prompted through a system until you get voice mail. Then, you will not get a call back for 2-3 days.
In early April, my Doctor suggested I have a colonoscopy. He recommended Dr. Kancherla. I made an appointment for April 19 at 2:00 p.m. After reviewing the preparatory information, I realized that it was ludicrous that I could only eat clear liquids the day before, and nothing on the day of the procedure. I called back to change the time as I felt that by the time I arrived for the procedure I would be starving and dehydrated. I did not know how this could be a good way to enter into a procedure. The receptionist recommended Dr. Kancherla's partner, Dr. Sapienza. I scheduled an appointment for April 27 at 8:00 a.m.
One week before the procedure, the office called and said their was a scheduling error and asked if I could move the procedure to April 28 at 7:30 a.m. (6:30 arrival). I said okay.
Then again, on April 25, only 3 days before the procedure, the office called again with a scheduling problem and asked me to come on May 2. I was livid. There is enough stress going into a medical procedure without these shenanigans. I told them to cancel the procedure and never call me again.
On April 26, the office called me again stating that the doctor "felt badly" and fixed the issue and, if I still wanted to come in, they could do the procedure on April 28. I said "okay" and they told me they would call me the day before to make sure everything was set. On the 27 at 4:00 p.m., after only drinking clear liquids the entire day, I was about to start the regimen of laxatives. Realizing that I was not yet called by the office, I tried to call them. Again, I could not reach a human being. I called my primary doctor's office and the manager said she would take care of it. So, at 4:20 I began the regimen of laxatives.
Sapienza's office called at 4:33 p.m. and said there was an issue with my insurance. I flipped out. I know I have great coverage. The problem was that they called me after a time that I was able to get in touch with my health care manager to straighten the issue out before my scheduled 6:30 arrival the next morning. I was furious with this office's awful ethics. I have never seen such BLATANT DISREGARD FOR A PATIENT, HIS FEELINGS, HIS TIME AND HIS PHYSICALITY!
The procedure was cancelled, but I had already begun the prep work. Long story short--I spent the next 12 hours on the toilet, emptying my guts and feeling terrible, all for nothing!
Three years ago, my partner had an issue with the same doctor's office because they screwed up his insurance billing and he is still being billed monthly for their incompetence. I don't really know how good the doctors are, but their administrative offices are HORRIBLE! I could only assume that "poop filters down from the top!"
I am in the midst of preparing an in-depth report to the AMA and I am seeking council to bring suit against this practice for the duress and pain and suffering they have inflicted on me.
STAY AWAY FROM THIS PRACTICE! In my experience, I can absolutely say that they are incompetent and inconsiderate of their patients and their ethics are questionable.