EVMS is a quality place to come and get healthcare. They are knowledgeable friendly accommodating…read more They specialize in primary Care general health assessments consultation for complex medical problems they have the room with toy issues that handle patient care education and clinical research for patients with inflammatory arthritis and other connective tissue disorders. They handle infectious diseases dedicated to the prevention and treatment of infectious disease specializing in treatments of HIV and AIDS. They also have sentara EVMS comprehensive sickle cell program which delivers multidisciplinary care our friend Taylor treatment plans that address the diverse and interconnected challenges face by sickle cell patients. I have only brought a couple people over here for different services and I had services done for cancer treatment. I was truly satisfied with my service. The building is beautiful the parking is terrible, sometimes you have to pay sometimes you don't sometimes you can get close parking sometimes you can't. This is a busy facility plus you have a children's hospital here you have a heart hospital and I think a sex change hospital here. PETA is JUST ABOUT across the street. It's near Ghent. Lots of great restaurants nearby.

HORRIBLE!!!!!!! The doctors are great. Friendly, professional, thorough. But good luck getting a…read morecallback from ANYONE. The person i was seeing left the practice. It took over a week for them to send a referral (after I'd called FOUR times). Now the dr they've referred me to needs two weeks to "review" my file before they can even schedule me. I'll be out of meds by then, but that seems to be of no concern to anyone but me. The doctors care about their patients. No one else there does. I'm currently looking for a new doctor, not because I dislike the doctor I have, but because of how poorly every other aspect of the practice is handled. I would NEVER recommend EVMS to anyone. Ever.

Dr. Haden is a very well respected Doctor. He's very informative especially when it comes to…read moremedicine. Both my husband and I have been seeing him on a regular basis over several years. Always offers his expertise in health matters.

Hard to even get seen ..was told he was our pcp..never seen this doctor in my life.. when I called…read morethey said new patient apts were as far back as 6 months

Questionable billing practices and unfriendly office staff. Would recommend going elsewhere.read more

Sadly Dr. T moved on and is now teaching. Speaks volumes for just how good he was in private…read morepractice. I had similar experiences with Dr. N -- felt like I was pushed on her and just didn't seem to be the complete package as Dr. T. But, went back and there's a NEW doc, and he's great. So now it's just Dr. S and NP Catherine; plus the staff is warmer so I'd say give them a try!

NP Meet Patel is a fantastic practitioner. I've been going to First Care since I was a kid. I'm 42…read moreyears old now. Always received the best care.

Meet Patel is very thorough and knowledgeable in so many aspects. The quality of care I have…read morereceived with him is so reassuring. He always addresses all of my concerns with patients and a reassuring thoughtfulness. Thank you. Also, his medical assistant Christina is wonderful. She has a flare to help a person relax. Thank you for all you do as well. J. Jax

Excellent physician. Caring, intelligent, and really listens! Office staff is nice, but busy.read more

Dr Van Horn tries hard to be personable, but it's very much not in her nature. Conversation easily…read moreshifts to a political agenda where she doesn't want to take your concerns seriously if you're in the minority. I asked her neutrally what she thought about the Covid vaccines and she told me Trump did a great job and Black people aren't targeted by Covid, they just have higher incidences of obesity and diabetes. Not only are those not the only health issues to be concerned about, it was NOT what I asked her about. She said she would send me articles proving her point.. which she never did. As a doctor she didn't listen well and she made me feel unsafe in her care.

We have found this facility to be A1 for care, efficiency, customer service, and cleanliness…read more I highly recommend this family care center when in need of care for minor ailments. We are from out of town and have gone there on two separate occasions and could not be more pleased. Highly recommend!

I would give Dr. McDermott, his NPs, and Nursing staff 5 stars all day every day (even though they…read morecould not figure out what what my issue was and it took 2-3 visits to them and 4 visits to the ER to finally locate the problem), but at least they tried, and the NP I saw was EXTREMELY sweet and competent. The office staff, however is rude and lies. When I moved back to the area they were a close provider and I noticed on their sign that they are also a family medical practice provider. So when I went in for my first visit I asked that I be established as a regular patient and that they be my PCP. "No problem." they said. My second visit there I was presented with a huge bill and when I questioned it, I was assured I was being billed for primary care services. After my ER visit I went in to be seen to let them know what my final diagnosis finally was and that I needed to get some medications refilled that had been prescribed the ER. It was THEN I was told that they only provide "Family medicine" services for those who need like 3 months of medications at a time (you know the easy things things they can bill crazy high prices to the insurance companies for I imagine). So, now I am sick, have multiple health problems, had been told by them ON MULTIPLE occasions that they were my PCP but was then left high and dry. I attempted to find a PCP, but since they have all my records and are the provider I had been seeing, when I needed paperwork filled out because of a need for an ADA leave from my job, no one else would see me or address the situation. So I went BACK to them to explain and the office manager punched into her computer and advised that I had only ever been seen as an urgent care patient. I said that can't be right because I specifically asked, and was told that they would see me as my PCP, "Well that's what's the computer says....lol" She said . She advised that Dr. McDermott was no longer accepting patients for primary care, and I helpfully suggested they may want to add that to the "Family Medical Sign" and was rudely advised that they can put anything they want on their sign (evidently even when it is misleading at best and false advertising at worst.) Needless to say, I will be contacting the Board of Medicine to report this as well as to my insurance company as I was told I was being changed for PCP services and NOT urgent care, and will also be seeking relief in small claims court with the assistance of my attorney to try to recoup the money I already paid and/or at least have my bill reduced to the PCP rates. I may not prevail, but them having to answer the complaint from the medical board and attend a court hearing should MORE than make up for the inconvenience they have caused me. SO if you need MINOR (and I mean minor) care, and are willing to pay ridiculously high prices, by all means go here. Dr. McDermott and the nursing staff are very very nice. The office staff and manager, however need some serious training in customer service, ethics and transparent and correct billing practices.

My son broke his arm in September 2024, and we took him to Wardell Orthopaedics for treatment…read more While the medical care itself was adequate, the billing experience has been frustrating and deeply disappointing. At the front desk, I explained that I wanted to pay in cash and was told the visit would not exceed $250. I paid that amount in full on the spot. Shortly after, I realized I had my insurance card with me and asked if the payment could be reverted so insurance could be used instead. The receptionist assured me that it wouldn't be a problem and processed it accordingly. Fast forward about a month, and I receive a bill in the mailed more than $1,100.00--a shocking amount that's over four times what I was initially quoted. Had I known this would be the outcome, I never would have authorized the insurance switch. The original agreement was a $250 cash payment, which I honored in good faith. This situation feels deceptive. There was no clear explanation of how using insurance could lead to such an inflated charge. It seems that once insurance was involved, the pricing structure changed entirely without my consent or proper disclosure. Patients and parents deserve transparency--especially when dealing with medical emergencies involving children. I strongly urge Wardell Orthopaedics to review their communication and billing policies. This experience has made me question whether I can trust this practice with my family's care in the future.

After being rear-ended on Memorial Day (while on the way to Duck Donuts, might I add), I was told…read moreto come to Harbour Rehab to fulfill my PT requirements. To be honest, I was not even a bit excited to begin going to PT. They have a 6,000 square foot facility INSIDE of the Bon Secours' Harbourview Medical Center. At first, it can be a bit difficult to find. If you park in the main medical parking lot, then head into the main entrance you will see the Wardell Ortho/Harbour Rehab entrance near the sandwich stand. The facility is quite nice, large windows surround the rehabilitating floor overlooking a small lake. They, also, have a television in the waiting area and free WiFi for patients. I've been seeing a Physical Therapist named Ed and a Physical Therapy Tech named Karen. Both of them are absolutely phenomenal to work with, I highly suggest asking for the both of them since they seem to have an abundance of experience/expertise. I have heard nothing but good things from fellow patients and friends of mine about their positive experiences. They have won "Best of the Best" so many times in HR that they have to find creative places to put them!

I had a referral to be seen by this location. I tried for about a month to get ahold of someone via…read morephone. I left multiple messages, tried different prompts and never got a call back. Before calling to get a different place from my insurance I looked on their website and social media. I came across an email and tried that. I received a response almost immediately. They called me the next day and scheduled me for my echocardiogram. I just had my echocardiogram with Josh. He was very professional and held great conversation throughout. As a female I knew I would be exposed but, Josh did a great job making me feel comfortable. They did call with my results fairly quick and mailed a report for my records. I really appreciate that report being mailed, I did not even ask for it. If I had to use a cardiologist in the future I confident so would use this location again.

Never answers the phone, does not retrun calls and does not respond to emails. Received a letter on…read more11/20 informing me that I had an outstanding ballance dated the 11/4. Letter said that after 10 days they would send to collection agency. I have very good insurance that they had on file when I first started. I have never received a bill. I was just in for a check up on October 30th and no mention of a payment due or past due amount owed was brought to my attention. At my initial appointment we agreed that no needless tests would be done that is not covered by my insurance.