I, too wish I could give zero stars. We hired Pat Stack. She had done an amazing job of marketing herself, and being 3,000 miles away we wanted who we thought would be the best, without doing reach as to what qualities that meant. It is Not high volume sales, as she has a large team she "co-lists" with.
She demonstrated awful communication (we always had to reach out to her /her team for status and often go "i was going to call you...",. Additionally, the ideas on what to do never came from her/team, it was always us having to suggest next steps - such as a price drop, staging, and I even created marketing material for her to consider since she wasn't doing anything. She really served as an order taker - with no analytical analysis or feedback, either did it, or ignored it (would not even respond to me) if she disagreed.
We asked her to vacuums the house, after neighbors reported the house could use some freshening up. First off, i was shocked she would not do this simple task before an open house. We were living 3,000 away, so couldn't. She would not vacuums for us, but offered to have us hire a cleaning service, and further commented on how she was not a cleaning service!
We asked out of our contract 1 mont nearly given our mutual frustration, and she refused. She was holding us hostage with poor service while all e and do is watch our days on the market tick up. Once we pressed the issue, as legal she had no standing given some other factor, after a few days of still ignoring the situation all o f a sudden the had a client who was going to put in an offer.. We assumed it was just her tactic to prolong it, it never came in when she said it would, and then one cam in for $70 K under asking. We assume this was just her stall tactic trying to keep her agreement in place with longer and not let us go about our business to hire someone else. Oh, and to note, our price was already $65K under what her expert opinion told us to list it at. She was telling us we should consider the offer at $135K under her initial listing, given the "Soft" Market. To note, NOTHING major happened in the US in these two months, and not interest hike. Given all her sales she should have been much better at gauging a fall sales price, or she was trying to get us to take it so she would get the commission. Either or is not acceptable to me.
My advise to you is interview a few, since then I have learned of the wonderful service others provide, some even go so far as to do some "mini staging" for you (pictures, rugs, lights). We paid 3K to stage the house (2 months in) and when we asked if she could put the lights on timers, she asked us to pay for the timers!!!
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