We have been shopping, almost exclusively, at Wegmans in Allentown, since the day they opened. We used to love this store and raved about it to friends in other parts of the country, who were not fortunate enough to have a Wegmans near them. Today, it isn't even close to the same business. Maybe after Mr. Wegman passed, the rest of the family decided to focus on profits over people. They have cut out all of the nicest things about the store. Their excellent, name brand items, have all but vanished. Fresh baked breads are now brought in frozen. The bread oven isn't used anymore. The wonderful coffee bar, with the extraordinarily friendly staff, who I really enjoyed talking to, is replaced by vending machines. The cafe, where we had "date night" for as long as it was open, was closed and never reopened. The player piano that used to be upstairs where you could enjoy a meal in that bright, welcoming dining area is gone. I used to bring our kids there for "special lunch", that came in a cute pail. The "Kids Place", where the staff treated my kids like their own, is a thing of the past. The cashiers who used to banter with customers, because it seemed everyone went to the same few favorites, are gone. Everything that made the store personal, and many of the opportunities for customer interaction, are gone. The people at the deli seem to be in such a hurry to slice meat for uses other than the customer in front of them, that they forget what they are really there for. I have waited for them to finish slicing piles of meat and cheese, that were put aside, not given to a customer. When asked to have bread sliced, the people in that department seem annoyed to have to stop what they are doing to help customers. The department with the best staff, is produce. They always go out of their way to help find something, to check on out of stocks by going to the back to look for what we need, to greet their customers and show where something is, and they never seem to be bothered by questions. The produce itself isn't great. We have started going to small, local places for produce, because we are tired of throwing out so much that goes bad within a few days of getting it home. We are exploring meat and poultry options because theirs contain antibiotics. I am so sorry that this family owned business seems to have forgotten who got them to where they are: their customers. read more