Customer service. Management team. Employee's The respect from employees and manager that when a customer calls and makes a complaint about a certain employee that they will definitely address the complaint with the employee involved and advise them that customers come first. Not say that you will and brush it off or push it to the supervisor on nights to handle it. Cause that's not their responsibility it's the manager. To handle these situations. Or better yet the owners responsibility. To be aware of the situation and know how it's going to be handled and what actions will be taken if it happens again. It's also the Manager situation to deal with the concerns and problems with employee involved. What happened and what is being worked out and talk about should be in the office with the manager and employee. With the door closed. So know one else can listen. But in this case. Everyone knows everyone business. Cause Krista allows it.
She has no concept of doing her job. If a problem occurs at the store and employee tries to call her. She never answers. Phone or text message. Her excuse is she taking care of her mom. Who's bed bound. Or if you call her on weekend or Tex. Her response is I get a thousand Tex messages. I can't answer every one. My theory is . You knew your roll when you took position. Your the store manager you are supposed to answer questions about store when called or text. Not ignored the person calling. Cause god forbid the store was robbed. What your excuse for the cops or Kevin for ignoring employees calls.
But in the same breath you answer certain employees call and text all the time. My advice who has family members who are higher management then you, Friendship ends at the front door,
Make it clear that your the boss not there bestie while at work. Treat each employee exactly alike regardless if you don't care for them. Cause remember you are not there to be friends. You are there to help them if needed there if they have questions or concerns
There to give warning to if employee needs to be spoken to about their customers complaints and let them know that if they do again it's a write up and then dismissal. Not push it under the carpet. To enforce the task list goes to each shift and and employee on that shift. To I force the cell phone policy. No cell phone on sale floor. Break time only. The language no curse words. 1st time a warning 2nd sent home 3 fired.
That is how to be a good manager.
And Kevin should realize that that's not being done when there is employees in the office when both of use are in there sitting talking instead of being on the sales floor. Cause production isn't getting done sitting in the office.
Or it is by another employee. So that what a bad manager does. Let's the other employees boss the other employees around and not a word said read more