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    Weed Man

    2.3 (43 reviews)
    Closed Closed
    Updated 2 months ago

    Services - Weed Man

    Lawn care

    Mosquito extermination

    Pest extermination

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    Frndofgrvr S.

    Smh- evidently I was right about the accounting being rather wacky as I just received a refund check for $84. Accurate billing that does not change in two days would have saved a lost customer.

    Torn up grass and ruts

    If you value your time, money, and lawn, you should take your business elsewhere! It seems like Amateur Hour all the way around... from the crew that did the work, to both the Technicians they sent to "fix" it, to the back office. They tore my friend/neighbor's yard to shreds in several areas (their actual customer), but also tore up part of what we both consider my yard right by my driveway, which is largely separated by trees, bushes, rocks, and a mulch bed. I have used, maintained, and planted that area for 3+ years, without incident or objection, therefore have legal right to continue to do so... meaning the damage they caused to that area did affect me, hence this review. (I explained this over the phone early on). Additionally, as my neighbor was on vacation at the time, I acted (at his request) as his proxy in meeting with the Technician, as well as the initial contact/complaint. The details... *Poor judgement by the office to send a crew out for aeration after a torrential downpour the day and night before, and more rain that morning. *Poor judgement by the crew to use their equipment on a clearly over-saturated lawn. *Negli... Let's just say extremely terrible judgement by the crew to just keep going after seeing how bad they were already tearing the lawn up. *The crew simply threw some grass seed down and left as if what they did was in any way acceptable. The heavily damaged patch by my driveway was the most egregious, but part of my neighbor's back yard almost looked like they took a rototiller to it. Those are far from the only areas, and even where they didn't tear things up, they left several ruts... but I've only attached pics of 'my side'. As bad as they are, it was even worse in person! *My first interaction with Kassidy (the Manager) seemed promising, and she sent a Technician out. He was understanding of me wanting sod rather than waiting for grass to grow/fill in, but said he would have to check w/ the office. 10 min later he rang my doorbell and said (and I quote) "I got it cleared, someone will be out to sod on Monday!" I don't know who from Weed Man that story originated with, but really, I can only refer to it as being LIED to. No one showed, so when I called Kassidy to complain, she claimed it was a "miscommunication", and told me that "As a company, we don't lay sod, or have the tools to do so." So how does a miscommunication go from that to what the Technician told me?! I take as evidence, the fact that he raked-over and laid seed and "top soil" to several other areas but did not add seed, soil, or even flatten the damage by my driveway. -Presumably because a crew was going to come and fix it/lay sod that Monday anyway. *They sent a 2nd Technician after that complaint, as well as one from my neighbor (now back in town). The Technician was very argumentative and not listening to anything we were telling him. The "top soil" he was going to put down was full of wood chips... we both clearly told him if that's what he was going to use, we didn't want it. He supposedly went to Lowes for more, but it was basically the same stuff; mostly filler, consisting of small and medium wood pieces. When I sent Kassidy pictures, she replied via email saying, "That doesn't look like any topsoil I've ever seen." It was probably 90% wood chips, as you can see in two of the pics below. But too late, it was already down. *I requested Kassidy provide a written guarantee that I'd be satisfied with the remedy/results. She provided that, and stated that she would be checking-in each week. -But the only time she circled back after that promise was a week and a half later after I had emailed her requesting someone come out and put additional seed down to fill the gaps where there was insufficient or no seed, and add some ACTUAL soil. -Not unreasonable! She replied, but essentially blew me off with a "let's wait and see" type of statement. From that point on, she was completely non-responsive to my follow-up email and avoided my phone calls for the next week -- whoever was answering the phone continually said that she was either not available or "on the other line", but never called back. *Ultimately, Kassidy finally emailed, stating that my neighbor was their customer not me. In other words... go away. I do believe that because of my established use and maintenance of the area and her guarantee, that I have a just complaint. Additionally, my neighbor who IS their customer told them "I don't care what you have to do to fix it, but make that area perfect." I know this because I was right next to him when he said it. So It shouldn't have mattered anyway. All I was asking for at that point was a return phone call and maybe 5-10 minutes of a Technician putting down additional seed and some actual soil. Again, not unreasonable by any means! *Judging by the 2.5 avg rating (and that's w/ the benefit of a 1-star minimum!) their work seems very hit or miss anyway, so why risk it? *Re-read the 1st sentence!

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    6 years ago

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    10 months ago

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    13 years ago

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    15 years ago

    My weeds have never thrived, and my grass suffered more than they have since Weed Man Purcellville applied their product!

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    12 years ago

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    12 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Weed Man

    Review Highlights - Weed Man

    We have been using Weed man for the past couple years and our yard has never looked so good.

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