I have nothing but great things to say about Lynn, her customer service, and the quality of her work. I did not buy my dress from Glamour Closet like so many others, but because she came highly recommended by them, I figured if she can do the bridal repair work needed on many of the one-of-a-kind Glamour Closet dresses, she could easily do generic bridal alterations on mine. Lynn quoted me at many hundreds of dollars less for the alterations I needed than the in-house alterations woman at the bridal boutique where I purchased my dress.
I ended up having Lynn do 3 dresses for me, my church dress, my wedding dress, and my reception dress. I found the reception dress very late and was afraid Lynn would say there wasn't enough time to do it, but without hesitation she added it to my pile and ensured it was ready on time with the other two. In fact, at my last fitting appointment, I asked Lynn if it was too late to further tighten the wedding dress around my bum, and without even a sigh or a second thought, she complied and snuck me into yet another appointment a few days before my wedding to try it on after she had altered it once more.
Lynn makes/sells veils, and she didn't pressure me at all when I told her I was probably going to buy one on etsy for cheaper. When my etsy veil broke, I brought it to Lynn at my next scheduled fitting and she willingly repaired it for me and had it ready by my following appointment.
When I went to pick up my dresses two days before my wedding, I told Lynn that my fiance failed to get his suit and shirts pressed in time and the dry cleaning place told him they couldn't do it in 24 hours. Lynn saved his butt when she said she would gladly do it, and had it ready for us the next morning.
Lynn let me bring my mother, sister, and even our dog to some of my fittings, would laugh and joke with us, would never rush us if we ran over time, and always stayed professional and courteous. Lynn is wonderful at her craft, is incredibly accommodating to her clients, and never makes a bride feel like her problem is something Lynn can't handle. She understands how important it is for the bride to feel like a million bucks on her wedding day, and will do everything in her power to make sure that happens. And her work speaks for itself! read more