The food is not that good, the rooms are always freezing cold! The noise from the other side…read morecarries over, to the point of distraction, and the staff is usually rude or confused (or both). Just recently, I went there for a breakfast meeting, and they were having roof work done, so the banging went on throughout the entire thing!

I have been to at least three Irish Night dinners there and the food was great…read more Also went to a post wedding reception - again, food was great.

Hotel is on beautiful Mt. Holyoke campus. Rooms are comfortable and homey, overall the facility is…read moreattractive and welcoming. Visited during summer months so we did not get the complimentary breakfast as school was not in session, though complimentary coffee and tea were available. Hotel is a five minute walk to a small shopping center and a few restaurants.

I am a Mt. Holyoke alumna and my mother recently hosted my baby shower at Willits-Hallowell. I was…read moreso impressed with how beautifully it was decorated. The tables looked pretty with white table cloths and baby blue napkins, they had adorable stuffed animal decorations on the buffet and a pretty wooden rocking chair for me to sit in near the windows when it was time for the games. I had assumed my mother had provided all those props and decorations, but she said Willits provided everything! I thought that was pretty impressive. They even provided a microphone for the games. The food was delicious. We did a breakfast buffet. Since I am vegan, Willits made me my own vegan entree without hesitation (my mother let them know in advance.) Normally, when traditional restaurants make me a vegan option, it's not that great. But Willits made me a really delicious tofu scramble, and I was happily surprised by how good it was. My mother told me that Jennifer, Assistant Director of Conference and Event Services at Willits, was extremely helpful and stayed in contact with her throughout the planning. We also had my bridal shower there ten years prior, so it felt really special to have my baby shower there, too. It's a beautiful venue. Not to mention, one whole wall is glass and overlooks the gorgeous lake and campus. Thank you, Willits, for providing such a beautiful space for a memory we will cherish.

This place is like a museum very friendly people fix great drinks food is actually pretty good for…read morean event space. Don't expect gourmet just comfort food.

Apparently no liquor license??? Party advised 2 days before event That's very poor form.read more

We hosted a BBQ lunch baby shower at the Summit View Pavilion. The food was excellent, delicious,…read moreand our guests raved about the meal. The serving staff was attentive, pleasant, and listened to our every need. The Pavilion is lovely for an outdoor event, we brought our corn hole to play and it was perfect. The pricing was competitive and was worth it for the quality of food and service. The bar had a wonderful selection, and our guests were satisfied. We were able to use our own playlist. The staff boxed up left over food. The event was a big hit and our guests raved about this choice for the event. I highly recommend the Pavilion for any outdoor casual event.

My fiancé and I recently had our Jack & Jill at the Summit View outdoor pavilion. The entire staff…read morewas incredibly helpful and quick to assist with all aspects of the day, including helping unload our cars and putting up extra chairs/tables when we ran out of seating. Tony continued to check in with us throughout the night to make sure we were having a good time. The food was delicious and we got so many compliments from our friends and family. Thank you guys again!!

Their Bingo night on Wednesday is the best. It is under the Mass Lottery and very well managed…read more Fee to play is a bit pricey at $50.00 but that includes every game. No other cost unless you wish to purchase extra games or maybe some of their many freshly prepared food items at a very low cost. The winning prizes are good amounts and are regularly increased depending on the amount of people in attendance. If you want you can go to the bar upstairs and play Keno or have an alcoholic beverage, though you can't take the alcoholic beverage down to the bingo hall. Fun thing to do

A nice, large hall for a special event, Whether celebrating…read morea marriage or the end of Lent. Good acoustics and lots of parking spaces, Bring the whole family and their bright, smiling faces. Went for a special event with my extended family. The club members were very accomdating and had everything in order for us when we got there. Nice, big space with large banquet tables. Not the easiest to get to off the highway, but we made due. Cool-looking high wooden ceilings. Overall, nice venue.

Knights of Columbus is a very nice venue for large and small parties, the grand ballroom can…read moreaccommodate up to 350 guests and boasts the largest dance floor in western New England. There is a separate members only entrance to the cocktail lounge; it to is large enough to accommodate 125 people and is available for special member cocktail functions. Wine, beer and mixed drinks are very reasonable at the bar, service is good and the entire property is very well maintained. I have been to many functions there over the years and they do an extremely good job especially in the kitchen.

I was a volunteer at the Night to Shine event back in February. I had left my dress boots in the…read morestaffed coat check room. When I returned to get them they were gone. I had thought they were maybe missed placed with everything going on. Went back the next day and a woman from the office took me in the coat room to check ,they were gone. I must say though the woman in the office was very helpful. Although my expensive boots were still gone??

Mill 1 at Open Square was awful during our wedding planning. Covid hit after we had a signed…read morecontract and they wouldn't (or couldnt) follow through with their part of the contract. They would not give us our money back but instead wanted us to sign an addendum with all these new rules. Long story short, the courts had to order them to give us back our deposit.

COVID-19 Wedding We…read morefell in love and booked this venue a year in advance. Due to COVID-19 restrictions put in place by The Governor Charlie Baker we were unable to hold our wedding as stated in the contract, a contract that we had paid in full. We had to forgo our wedding becuase of the Pandemic and ALL of our vendors except Mill 1 refunded us and were extremely gracious. The owner believed that he was not in breach of contract even though we paid for a space for 50+ guests, a dance floor, & a bar which due to COVID-19 he was unable to provide any of those things. its NO ONES fault that these restrictions were put in place it just comes down to being able to provide what was paid for. None of us would have thought a year ago that we would be "social distancing" and wearing face masks everywhere we go. The owner stopped replying to emails after we asked him straight up (so he would simple have to say YES, he can provide us with was was in the contract or NO, he cannot. ) We had to get our lawyer to reach out and inform the owner that he was in fact in breach of the contract & that further action will be taken if he continues to refuse to return our money. Of course the morning after our lawyer was in touch with him we got an email back from John. This time stating that we could have our wedding at Mill 1 BUT with only 25 people inside or with 100 people outside at another location outside the building of Mill 1 (which by the time our wedding date came around was no longer allowed in MA due to further restrictions put into place). But that is simply thats not what we paid for and were promised by our conrtact that we had signed and paid in full. We paid for the gorgeous building and the ambiance it provides. Not something out in the parking lot with less than half the guests we wanted. John would still not address the fact that we couldnt have a dance floor or a bar. He told our lawyer that he would give us half of our money back but only if we signed an NDA (non-disclosure act) so we couldnt inform the public on how he chooses to run his business no less how he chooses to treat consumers during a PANDEMIC. Our lawyer asked him for that in writing...we never got it. Spoke to our lawyer today (7/29/2020) and we have to formally sue the venue, John Aubin had no response to the letter our lawyer sent over on 7/21/2020. Today is 9/8/2020 and yesterday we finally recieved some kind of correspondance with the venue. We got an email from Regina (event coordinator) asking us if we would be using the space on 9/12/2020 for our wedding. Our attorney reached out to the venues owner John Aubin on 9/5/2020 to inform him that we would be continuing with our choice to not modify our wedding that we had paid in full for & that he could reach out at any time prior to discuss options but either way we would be continuing with legal action against Mill 1. We got no response from him. The email from Regina was fowarded by us to our attorney who kindly informed her of where we stood on the matter. Please note that Regina also mentioned that we needed to respond to her by 9/8/2021 (yes, she said 2021 obviously meaning 2020) so they decided to reach out at 1am, on a Holiday weekend, only 5 days prior to our original wedding date, and give us 1 day to respond, ONLY after the owner recieved notice that we would be persuing further legal action, coincidence? We dont think so either. Today is Monday, 9/14/2020 - our wedding was supposed to be a few days ago, no word from venue. Today is 12/30/2021- Yes, the end of 2021. We haven't heard a thing from John Aubin BUT we got an official court date today. We will see him in court January 26th 2022. Today is 1/26/2022 - Court was cancelled DUE TO COVID (ironic isn't it?) 4/13/2023 TWENTY TWENTY THREE- we've been to multiple court dates and John's tactics have works, we're exhausted new parents and we can't do it anymore ‍ anyways, a word of caution, stay away. We've spoken to SEVERAL other couples who have also had to sue the venue and WON (they got their money back thank goodness)

I will start this as I always do by saying I do not give out five stars unless I am really blown…read moreaway. This is a 4 1/2 star. My waitress was awesome very friendly, quick to get me my order quick to get me my drink, I asked her about the menu. She was very happy to help with what she thought was good. I told her what I was looking at, and she suggested the four course Special where I could choose most of the things I wanted. And they did it for a price that was more than reasonable I was actually shocked that it was such a low cost. The food was delicious. I could eat a whole bowl of those brussels sprouts and nothing else and been happy. The salmon was cooked perfectly at the top it all off I had dessert which I hardly ever do and that apple strudel was delicious. I was a little confused by the layout of the restaurant, but it still seems inviting and warm. There was absolutely nothing negative about this place it just didn't have a flow to it if that makes sense. There was a lower dining area and there were some wall between the bar and part of the dining room, but the wall had windows it almost felt like an addition put in later but it wasn't. I don't know I'm not a restaurant designer. The most important part is that the atmosphere was great. The food was better and the staff was awesome. I will be coming back in soon and probably every time I come into town, which I hope is more often just so I can eat here again

I took a friend here cause we went there last year for her birthday and she requested to go again…read morebecause we both enjoyed the Redfish Novelle dish which once again was flavorful and enjoyable. I did feel that the presentation could have been a little cleaner and a little more rice but the dish still held our tastebuds satisfied. We are both gluten free which can be difficult . We ordered their price fix menu which included salad, main dish and desert. We decided that was a good choice. The salad came with a lot of unsavory dead end pieces in it which immediately affects the taste and look of the salad. I would give that a very poor presentation with just a small amount of taste. The deserts that came with it were all gluten deserts. That required us to order an extra dish, the bananas foster which should be good. The presentation was not good at all. The bananas were not caramelized which is part of this signature dish and the bananas were mushy and tasteless. It came topped with ice cream. All in all a disappointing addition we had to pay for. The service was very good and I did tell the waiter of our disappointment with the bananas foster and he said " I am sorry" , I guess I should have asked for the manager but the waiter did suggest to take home the two deserts that we were owed. My husband would probably enjoy them. The cheese cake was very disappointing. It was dull, heavy and tasteless, I took a taste of the cheese parts. The apple strudel passable. They can do better. I know they have a large volume clientele but taste and presentation are key to returning customers at least it is to this customer and her friend. It will be awhile until we venture there again. Maybe they will take this review seriously and make some changes. I would suggest adding a gluten free desert offering to the price fix desert menu like flourless chocolate cake or chocolate mousse something if you want to attract a larger more versatile clientele. The redfish novelle is a very nice dish that I do recommend.

We were here to see King's X on a cold rainy night on Halloween weekend. Of the three shows we saw…read morethat weekend, I think this one had the best overall sound. The room reminded me of a semi-illegal warehouse space that the town hasn't found yet...in a good way. We felt right at home and would love to come back sometime. Local streets are a little unclear on where you can park, but we assumed no one was going to bother checking on a Sunday night.

We came here for a Cory Henry concert and it was so nice. The music was great. The venue was nice…read moreand intimate. Exactly what we wanted. The bistro was cute. Very limited options but also diverse. Had vegan and meat options. We had tacos and nachos. They were decent.